7 Shifts

AUGUST 2, 2022

Danny Meyer is the founder of Union Square Hospitality Group and Shake Shack , one of the most prolific restaurateurs of our time. Danny is also a founder of Enlightened Hospitality Investments , which invests in hospitality-driven companies across a variety of industries. Core values communicate culture.

Leadership 370

Leadership Webinar Hiring Training 370

7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. But they also find that staff communication is among their top challenges.

2023 397

2023 Leadership Hiring Fast Casual 397

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 310

Communication Leadership Employee Relations Entertainment 310

7 Shifts

MARCH 23, 2022

The food and hospitality hasn't changed all that much since '65. They turned to 7shifts to bring together their 16 locations, keep staff accountable, and help their teams spend time on what matters most: hospitality. With their original methods of scheduling, communication among staff and management was disconnected.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. Take the initiative, communicate, and show genuine interest in their capabilities. Discard the age-old adage, "Treat people as you want to be treated." Most people don't treat themselves too kindly, so our objective is to treat our staff even better than we treat ourselves.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Future Food

AUGUST 8, 2022

Clubs are hospitality environments. That’s right, not gambling destinations but hospitality and lifestyle destinations for their members and visitors. Clubs are moving to a new model that supplies their customers with a holistic entertainment solution, a tailored hospitality experience aligned to the aspirations of the target market.

Hospitality 78

Hospitality Sports Café Food Supply 78

Modern Restaurant Management

APRIL 8, 2024

So hospitality and customer service is always first and foremost. Building culture begins from the top and starts with communicating the vision of a company. Again, the actions of top leadership need to adopt values first before it expects team members to follow. There is no slow moving in these industries.

Food 187

Food 2002 Food Safety Kitchen Safety 187

PathSpot

APRIL 26, 2024

Cleanliness and safety are top priorities in the food service and hospitality industry. In food service and hospitality, paying attention to BOH hygiene protocols will increase the risk of illnesses among customers and employees. Adhering to rigorous hygiene protocols ensures customer satisfaction and protects public health.

Hospitality 40

Hospitality Food Safety Kitchen Safety Food 40

Embrace the Suck

FEBRUARY 12, 2020

In the hospitality world, we give and give to others. Communication is key if you want to build a badass culture. Sidenote: If you don't like to talk to people face-to-face, then perhaps it's time to think about a career beyond leadership in the hospitality industry. Communication in restaurants sucks!

Coaching 330

Coaching Email Marketing Communication Workshop 330

7 Shifts

DECEMBER 13, 2021

And what can operators do more (or less) of to make hospitality into a long-term and viable career? Has the pandemic affected how employees view hospitality careers? Across all roles, employees report that the areas that are most impactful when it comes to workplace satisfaction are: Their team—Coworkers, Managers, and Communication.

Employee Relations 370

Employee Relations Communication Hospitality 2022 370

Foodable

MAY 28, 2021

This episode of Restaurants Masters is hosted by Ken McGarrie, co-founder of Korgen Hospitality. Ken has helped launch new concepts and train hospitality leaders throughout the United States and Canada. Changing the communication and making the discussion private, one on one. Understanding why people post reviews.

Leadership 59

Leadership Entertainment Communication Education 59

7 Shifts

MAY 17, 2022

For as many restaurants without a strong culture, there are as many who are elevating what it means to be a hospitality employer. The most common advice we got was to keep open lines of communication with your employees in both directions. Not only did this lead to a quick fix—that team member felt heard by leadership.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Hot Schedules

NOVEMBER 20, 2019

Spark 2019: Re-Imagining Hospitality for the Restaurant Industry. To build a strong, sustainable brand, employees need to know that leadership cares and can connect with them individually. The post Spark 2019: Re-Imagining Hospitality for the Restaurant Industry appeared first on HS Fourth US / Main.

2019 103

2019 Hospitality Employee Relations Allergens 103

Modern Restaurant Management

JANUARY 25, 2024

Providing your workers with the opportunity to acquire these skills will create a strong internal pipeline of IT talent – which is increasingly valuable in the restaurant sector – and prepare them for entry-level IT positions in industries beyond hospitality.

Education 110

Education Franchise Franchising Certification 110

7 Shifts

NOVEMBER 29, 2022

We invited four restaurateurs from diverse backgrounds to talk about their philosophies on tipping: Ksenia Adams - Tech Lead, Human Capital Systems @ Union Square Hospitality Group in NYC. Gavin Kaysen - Chef/Owner @ Soigné Hospitality Group in Minneapolis, MN. Soigné Hospitality , however, found success without tipping.

BOH 195

BOH Restaurant Law Back of House Front of House 195

7 Shifts

JANUARY 31, 2024

Mentorship You'll be responsible for making your team a positive, productive hospitality machine. Leadership and team management Leadership sets the restaurant's culture, which can be the difference between a waiting list of applicants begging to work there and cutting hours due to a lack of staff.

Management 397

Management Management Kitchen Safety Front of House 397

7 Shifts

JULY 27, 2023

I mean, Natalie Sternberg is our director of hospitality. It's different for every restaurant, every leadership team, every business. I mean, one of the things that I think is lacking in restaurants is leadership training for management. Whether it's a scheduling situation, or a communication identity situation.

Communication 195

Communication Front of House Education Back of House 195

The Restaurant Times

OCTOBER 29, 2022

Meet Naim Maadad, the founder of Gates Hospitality and a founding member of Dubai Restaurant Group, which now is UAE Restaurant Group. A student of economics, theater, and lifetime employment, and a lover of politics – he believed the hospitality industry was not for him. That’s what the world knows. And this is just one part of it. .

Hospitality 52

Hospitality Leadership Events 2008 52

Perfect Daily Grind

NOVEMBER 4, 2022

UKHospitality survey finds more than a third of UK hospitality businesses at risk of closure due to rising costs. Coffee Technician’s Guild announces candidates for its 2022 Leadership Council. ech, Community Coordinator Lukáš Podbehly, and Marketing & Communications Coordinator Petr Holata. Mon, 31 Oct.

2023 126

2023 Hospitality 2022 Food Supply 126

Modern Restaurant Management

JUNE 16, 2020

In Los Angeles, the Northridge Hospital Family Medicine Center’s cafeteria had to curtail its hours, which resulted in limited access to on-site meals for staff. ” L&L convened an emergency meeting with leadership, tackling four major issues: safety, marketing, expedited communication and financial assistance.

Franchise 147

Franchise Franchising Leadership Food Safety 147

7 Shifts

AUGUST 27, 2020

As Union Square Hospitality Group’s CEO Danny Meyer puts it, “90% [of the battle] is hiring, 10% is training.” Keep it positive and make your staff feel supported by including a section of what they can expect from leadership. Using 7shifts team communication tool will allow employees to report incidents to managers discreetly.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Leadership Leadership is more than making decisions and giving directives. Communication is key in every part of the restaurant business. Clear communication goes beyond the average dinner shift.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

MARCH 1, 2022

A recent survey of restaurant operators by the University of South Florida School of Hospitality found that hiring and turnover was their number one challenge. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house.

Front of House 230

Front of House Loyalty Program Back of House Training 230

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

Embrace the Suck

APRIL 18, 2022

Sinek also talks about a concept called The Golden Circle and if you can learn the correct way to communicate it will change the course of your restaurant in a very positive way. So, let me give you an example of how a typical restaurant communicates: “We’re a local family taco restaurant.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Open for Business

MARCH 1, 2023

Whether you dream of opening a restaurant and need to know all the possible jobs you’ll need to fill or you want to start a career in hospitality, here are all the roles and people it takes to make a restaurant run like clockwork. A communications pro can also help get your restaurant media coverage and handle any incoming press questions.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Modern Restaurant Management

JUNE 20, 2022

Amongst those who left their workplace, one-fourth of those were in the hospitality industry. Look for additional ways to empower professional development and leadership skills. Lack of opportunity, low pay, difficulty with childcare, and feeling disrespected at work were amongst a wide variety of factors listed as motivators.

Small Business 218

Small Business Social Media Leadership Hiring 218

Bottleneck Management

OCTOBER 4, 2018

.” Leanne Farley : “A successful restaurant manager, or anyone in the restaurant industry for that matter, must have a servant leadership mentality. They must have a genuine desire to serve the guest, their employees, and their community. ” What do you look for as signs of growth or leadership potential? .”

Management 114

Management Management Leadership Training 114

MBB Hospitality

APRIL 25, 2018

The hospitality industry is booming so there is an increasing need for skilled hospitality employees. The customer is always the central focus for the hospitality employee so they really need to be passionate about giving the ultimate customer experience. Here are the top 8 qualities to look for in a hospitality employee: 1.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

JANUARY 31, 2024

Mentorship You'll be responsible for making your team a positive, productive hospitality machine. Leadership and team management Leadership sets the restaurant's culture, which can be the difference between a waiting list of applicants begging to work there and cutting hours due to a lack of staff.

Management 195

Management Management Kitchen Safety Front of House 195

Hot Schedules

AUGUST 10, 2021

Leadership must ingrain food safety practices into daily operations and keep them top-of-mind so every employee has to continuously think about them. Communication. Hospitality is at the heart of the restaurant business, and that all starts with the safety and well-being of your guests. b3lineicon|b3icon-file-text|?|File

Food Safety 148

Food Safety Certification Food Employee Relations 148

Modern Restaurant Management

FEBRUARY 26, 2021

Maneet Chauhan, James Beard award-winning chef, TV, co-founder of Morph Hospitality Group and author of Chaat, said restaurants need to make sure employee’s mental health and safety is top of mind. ” For him, communication is key. “Our communication always included ways for our employees to get help if they needed.

Employee Relations 180

Employee Relations Healthcare Communication Insurance 180

Ken Burgin

MAY 17, 2022

Refer to communication skills right from the beginning. See Developing Leadership Skills in Young Hospitality Staff. It’s another form of bullying and works against hospitality becoming a mainstream profession. Gordon Ramsay may be a TV star, but is it OK if your staff speak like that to each other?

Front of House 74

Front of House Kitchen Safety Training Leadership 74

Perfect Daily Grind

MARCH 15, 2023

Unfortunately Starbucks, under Mr. Schultz’s leadership, has done everything possible to prevent that from happening.” These include chronic understaffing and lack of communication between employees and management, with other stores claiming stagnant wage growth and unsafe working conditions.

Employee Relations 157

Employee Relations 2023 2022 2004 157

Embrace the Suck

MAY 5, 2019

Getting people to follow the rules is a lot like herding cats, and if you have been in leadership for any time (or read my previous post), you know that is one tough job. The evolution of humans came from our ability to communicate. To move people with communication, we must tap into emotions. They lack empathy and motivation.

Communication 236

Communication Coaching Take-out Leadership 236

Foodable

OCTOBER 9, 2020

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” sit down with Barry Herbst, the vice president of The Elliot Group , to explore hiring and retention as it relates to executives and other key members of your staff. 3: The Elliot Group" on Spreaker.

Employee Relations 52

Employee Relations Hospitality Leadership Hiring 52