Modern Restaurant Management

SEPTEMBER 8, 2020

To reduce the risk of virus transmission, restaurants can implement solutions like contactless order and payment technologies in the dining room. Communicating your new safety protocols is key to creating a safe environment and giving your guests and employees the confidence to return. How It Works.

Dine-in 196

Dine-in Kitchen Safety Operations Point of Sale 196

7 Shifts

JULY 22, 2022

Whether that looks like tables on the sidewalk or a rooftop bar, there’s no denying that outdoor dining brings new obstacles and challenges to the already complex life of a restaurateur or employee. Outdoor dining, bar, and event spaces that open in the summer come with an added scheduling challenge. Staffing for summer. Shift Pool.

Tip Distribution 391

Tip Distribution Certification Document Seasonal Menu 391

Modern Restaurant Management

APRIL 15, 2024

Let your customers know their opinions and feedback matter, and that it has a direct impact on future dining experiences. This can be done through several methods, such as email communications, social media postings, or even through verbal communication at the restaurant. For every question you ask, ensure it has its objective.

Management 196

Management Management Loyalty Program Social Media 196

Modern Restaurant Management

MAY 29, 2020

As states such as Georgia, Florida and Texas begin to allow restaurants to cautiously reopen, it offers some understanding – for the first time – of what dining out will look and feel like in the wake of COVID-19. A truly touchless payment process has never been more important in the restaurant industry.

Dine-in 122

Dine-in Customer Experience Coupons Presentation 122

Culinary Cues

MARCH 26, 2022

These are the restaurateurs who call me up and ask: “My dining room is full, why am I not making any money?”. [] NOT UNDERSTANDING HOW TO PLAN EFFECTIVE MENUS. Plain and simple – social media IS YOUR MOST IMPORTANT PLATFORM FOR COMMUNICATION. Spoiler alert – nothing could be further from the truth.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. Smart Menus and Personalized Dining Experiences Leading the charge are platforms like Popmenu, revolutionizing how diners interact with menus. is redefining kitchen operations.

2024 147

2024 Technology Kitchen Safety Website Management 147

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. Enhancing the Customer Experience Networking solutions are pivotal in elevating the dining experience to new heights.

Operations 189

Operations Front of House Customer Service Kitchen Safety 189

7 Shifts

MAY 3, 2021

Weather forecasting Planning for outdoor dining is made a bit more complicated by the weather. Some examples of stations may be: Dining Room Back Patio Sidewalk Side Patio Outdoor Bar Employee A can be assigned to the Bartender Role, Outdoor Bar, and Employee B can be assigned to the Bartender Role, Dining Room.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

Culinary Cues

MAY 21, 2023

Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. So, I thought from what I know, and what I have experienced, I would take a hard look at the good, the bad, and the ugly (the theme song from the movie is playing in my head). How dangerous is this?

Technology 335

Technology Social Media Back of House Front of House 335

7 Shifts

AUGUST 27, 2021

So far, the cities of New York, San Francisco, and New Orleans have implemented policies that require proof of at least one dose of vaccination for most indoor activities, dining chief among them. Communicate clearly to guests what the policies are. More than 80% of U.S. Table of Contents. The Difficult Questions, Answered.

Restaurant Law 370

Restaurant Law Food Safety Communication Training 370

Lavu

OCTOBER 13, 2023

It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. How to Calculate Table Turnover Rate? This should include all tables available for seating customers.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

MARCH 6, 2023

As customers continue to feel more comfortable dining out, restaurants should have health and safety measures down pat. More than 90 percent of Americans say that it’s vital for a restaurant to be visibly clean while dining indoors, outdoors or when ordering takeout.

Audits 187

Audits Kitchen Safety Mobile Ordering Customer Experience 187

Culinary Cues

APRIL 26, 2020

Having your chef walk through the dining room and connect with guests is a way to make customers feel special and provides an opportunity for them to ask serious questions about the menu. There is so much to think about, so many decisions to make, and so much angst about what the future holds. Everything helps.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Culinary Cues

MARCH 25, 2021

This desire is a spark of enthusiasm to accomplish goals, exceed expectations, know no barriers to entry, and reach for the stars. We possess this desire universally but experience has shown us that it can be pushed aside by parents, friends, supervisors, peers, and even by our own lack of confidence in potential outcomes.

Communication 436

Communication Coaching Fine Dining Influencer 436

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. ” Digital Communication Can Increase Customer Loyalty. ” Digital Communication Can Increase Customer Loyalty.

Mobile Ordering 197

Mobile Ordering Front of House Communication Online Ordering 197

7 Shifts

AUGUST 5, 2020

Even as many restaurants around North America reopen for on-premise dining, many customers will continue to opt for off-premise dining options. Keep reading to get answers to questions like: How do you manage staff to boost off-site dining revenue? Are there any tips for food delivery and takeout inventory management?

Delivery 341

Delivery Food Email Marketing Front of House 341

Modern Restaurant Management

JUNE 12, 2023

It involves taking actions that benefit the community and the environment. To Gen Z customers, a brand’s commitment to social responsibility is a major deciding factor when choosing where to dine. It’s about what your restaurant stands for, its values, and its broader societal goals.

Social Media 167

Social Media Loyalty Program Communication Sustainability 167

Modern Restaurant Management

JANUARY 22, 2024

This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. Convenience: Simplified Dining Experiences Convenience is really what modern customers look for in a restaurant experience. But precisely, how can you determine what customers want?

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Gourmet Marketing

JUNE 9, 2020

There are multiple ways to communicate your restaurant’s reopening plans, and it’s not just by hanging an “Open” sign on your door. From marketing tactics to updated health and safety measures, below are vital communications to consider. Develop a core message. Update your digital platforms. Prepare your team.

Communication 53

Communication Food Safety Email Marketing Social Media 53

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Given that 46.5

Customer Experience 192

Customer Experience Customer Service Online Ordering Food Safety 192

7 Shifts

SEPTEMBER 16, 2021

Switching from a fast-casual concept to fine dining can allow for a nice change of pace. Delegating Responsibilities. Keep Your Team Connected. Using Technology to Run Multiple Locations. Should You Choose a New Concept or Replicate an Existing One? Starting from scratch with a new restaurant idea can be exciting for the eager restaurateur.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

MAY 31, 2023

Now that temperatures have officially warmed up, consumers are more eager than ever to dine outside and on-premise. Actively Communicate with Loyal Customers It’s important for restaurants to share their Father’s Day specials with everyone. This starts by implementing innovative marketing tools to drive potential revenue.

Marketing 177

Marketing Email Marketing Online Ordering Specials 177

Modern Restaurant Management

AUGUST 9, 2023

With the pandemic in the rearview mirror, it has become evident that customers have not only embraced these new technological advancements even as they have returned to dine on site, but also expect a more seamless physical and digital experience overall.

Technology 167

Technology Customer Experience Online Ordering Communication 167

Modern Restaurant Management

DECEMBER 13, 2021

Proactive communication and transparency is essential to managing the diner experience. Reviewers also praised restaurants for being upfront about staffing issues and communicating these challenges to proactively manage their experience. ” Proactive communication and transparency is essential to managing the diner experience.

Management 189

Management Management Seasonal Menu Customer Experience 189

Modern Restaurant Management

FEBRUARY 14, 2020

Consumers are prioritizing sustainability when it comes to dining choices, driving a trend for going green in the restaurant industry. Concerned about climate change and the environment, these consumers are increasingly spending their dining dollars with restaurants demonstrating sustainability initiatives.

Recycling 227

Recycling Sustainability Loyalty Program Social Media 227

Modern Restaurant Management

MAY 31, 2023

Now that temperatures have officially warmed up, consumers are more eager than ever to dine outside and on-premise. Actively Communicate with Loyal Customers It’s important for restaurants to share their Father’s Day specials with everyone. This starts by implementing innovative marketing tools to drive potential revenue.

Marketing 167

Marketing Email Marketing Online Ordering Specials 167

Modern Restaurant Management

AUGUST 25, 2023

The first is communication technology, like paging to communicate to guests or back of house communications for personnel and management. For instance, a restaurant with a smaller footprint may not need a paging or staff communication system, but it will always need background music.

Design 166

Design Front of House Back of House Customer Experience 166

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. Make Your Menu the Main Course.

Marketing 221

Marketing Email Marketing Website Management Social Media 221

Modern Restaurant Management

APRIL 17, 2024

Eighty-one percent of diners said they would either stop going to a restaurant altogether or alter their dining hours to avoid prices surging during peak hours and 64 percent said they have a negative reaction to restaurants using surge and dynamic pricing, according to a HungerRush’s National Restaurant Price Surging Survey.

Pricing 194

Pricing Loyalty Program Customer Experience Consumer Goods 194

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Modern Restaurant Management

JUNE 29, 2020

According to Zagat’s Future of Dining survey , which polled more than 6,500 diners, nearly 50 percent said they would feel very or somewhat uncomfortable dining out when restaurants reopen. Dine-in mobile ordering. Next door, however, a similar restaurant with the same view had no line at all. Brand-enhancing signage.

Kitchen Safety 221

Kitchen Safety Website Management Customer Experience Mobile Ordering 221

Food Business

AUGUST 25, 2023

In the restaurant industry customers leave a line before completing their intended transaction, which in this case would be ordering their food and dining at the restaurant. Line abandonment falls into an operational topic, which is Pillar 3, in the Six Pillars of a Successful Business. How does it happen?

Customer Service 130

Customer Service Customer Experience Food Order Seating 130

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

Cash Management 230

Cash Management Social Media Seasonal Menu SEO 230

Modern Restaurant Management

JULY 26, 2021

The state of dining has transformed over the last year and a half and continues to rapidly evolve. Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. Takeout and delivery have been essential, and data suggests that off-premise dining is here to stay.

Guest Recovery 203

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 203

Culinary Cues

SEPTEMBER 27, 2023

TEAM ENVIRONMENT Depending on others and they on you, picking up the slack when others falter, communicating with those who share a mission, working off each other like musicians in a band, and winning or losing as a unit makes for a truly dynamic environment like professional sport teams.

Employee Relations 385

Employee Relations Fine Dining Training Communication 385

Modern Restaurant Management

MARCH 31, 2022

For the future, as upward of 80-90 percent of business now takes place in the drive-thru and pick-up lanes, it is essential for every site to bring the dining room experience to the windows. Joining Mood in 2018, he currently oversees the QSR team, focused on North America Account Management efforts. How is QSR ownership changing?

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Foodable

MAY 18, 2020

Although food safety has been embedded in the foundation of the foodservice industry, safety assurance remains the number one concern for patrons as they begin dining out post pandemic. Check out the Restaurant Recovery Resource to keep up to date for the latest innovations and ideas to help your business recover from the crisis.

Dine-in 52

Dine-in Guest Recovery Food Safety Online Ordering 52