Modern Restaurant Management

JULY 18, 2024

Across America, today's fast-paced restaurant work environment, burnout has become a critical issue that large corporate restaurants and mom and pop shops share in common. Communication Open and honest communication is essential in preventing burnout. This sets a positive example for the FOH and BOH alike.

Management 474

Management Management FOH BOH 474

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? When used strategically, customer data can help you personalize marketing, streamline operations, and create a better dining experience for your guests.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. What would you do if a customer claims they were overcharged? How would you handle a conflict between a bar staff and a customer? What would you do if a regular customer becomes intoxicated and difficult to manage? what did you do?

Bar 195

Bar Management Management Hiring 195

Culinary Cues

MARCH 26, 2022

Are you thinking about owning a restaurant? You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. One of the most tempting forays into entrepreneurship is the restaurant business. Instead, let’s look at some of the common reasons why restaurants fail (this is only a sampling).

Cash Management 464

Cash Management Social Media Restaurant Law Communication 464

Modern Restaurant Management

JANUARY 22, 2021

Marketing a restaurant looks completely different today than it did heading into 2020. The pandemic forced restaurants to completely transform how they operate, which naturally impacts how they interact with consumers. Operations have shifted to a more digital experience. Be Driven by the Right Data. Find the Right Channels.

Marketing 508

Marketing Email Marketing Loyalty Program Point of Sale 508

Modern Restaurant Management

APRIL 8, 2020

Many restaurant owners and workers are feeling helpless and at a loss for what to do next. Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. Use social media to highlight your customers and connect directly with them!

Small Business 508

Small Business Social Media Consumer Goods Communication 508

7 Shifts

OCTOBER 26, 2022

When you dine out at a restaurant, you tip your server. It's the expectation and an essential part of how restaurant workers earn a living. A guest's tip subsidizes wages for most of America's restaurant workers. Most customers don't think twice about leaving a few dollars on the table or selecting a percentage on a tablet.

Presentation 486

Presentation Tip Distribution Restaurant Law Back of House 486

Modern Restaurant Management

AUGUST 27, 2020

A group of senior staff members met on Thursday, March 12 to discuss how to set up home delivery of beer, and on March 16, one day after Ohio Governor Mike DeWine ordered the closure of restaurants, we launched this new arm of our business. Stories like ours played out in restaurants across the country over the next few weeks.

Tip Distribution 535

Tip Distribution Front of House Leadership Restaurant Law 535

The Rail

JANUARY 3, 2025

By Indiana Lee, Contributor The restaurant industry is one of the most fast paced in America, with new trends, dishes, and technologies emerging year-round. For example, training employees to not waste food and other resources is a growing priority for restaurants seeking to minimize environmental impact while maximizing efficiency.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Modern Restaurant Management

APRIL 11, 2022

Our previous articles in MRM have centered on medical plan strategies for restaurants, how to build plans that are attractive to the workforce and manage those inherent costs. As a result, many restaurants have not seen the value of adding such programs. Time-Away Benefits. Wellbeing. ” Today’s workforce is burned out.

Communication 479

Communication Restaurant Law Uniforms Customer Experience 479

Modern Restaurant Management

APRIL 4, 2023

The labor shortage that began in 2020 has not slowed, with restaurants continuing to struggle to fill open positions and keep employees long-term. In addition, it takes a considerable amount of time for them to stay on top of new employment laws, to ensure their employee schedules are fully compliant with health and safety regulations.

2023 419

2023 Customer Experience Restaurant Law Communication 419

Modern Restaurant Management

MARCH 16, 2023

The restaurant industry is an increasingly competitive market. And more restaurant owners are searching for ways to encourage repeat customers and successfully grow their businesses. Music can help restaurants strengthen relationships with their customers and build loyalty. Consumers in the U.S.

License 473

License Loyalty Program Customer Experience Customer Service 473

Modern Restaurant Management

NOVEMBER 26, 2019

While the lack of workers will affect every size of operator, smaller restaurant operators will most likely struggle with seasonal hiring even more due to lack of brand recognition, limited advertising options, and monetary restraints not allowing for competitive offers. Also, always be on the lookout for potential employees.

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MAY 28, 2025

An upgraded AI function can now generate incredibly realistic images, including fake restaurant receipts. This new capability opens the door for unscrupulous individuals to try and scam restaurants out of free meals, gift cards, and more. What are some things restaurant operators do to protect their businesses from AI-generated fraud?

Employee Relations 251

Employee Relations Beverage Food Order Customer Service 251

7 Shifts

FEBRUARY 16, 2022

So you call up your downtown manager—and they have staff sitting around with no customers to serve them. But without the right tools, it'll take long nights and countless cups of coffee to organize the moving pieces of multi-location employee scheduling for your restaurant. Labor Compliance Laws. Understaffed, again.

Restaurant Law 370

Restaurant Law Point of Sale Communication Hiring 370

Modern Restaurant Management

MAY 21, 2020

Even though the COVID-19 pandemic persists across the globe, governments have started easing lockdown restrictions and allowing restaurants to reopen finally. The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

JUNE 8, 2021

The landmark Americans with Disability Act (ADA) requires restaurants to ensure that their premises are accessible for people with disabilities. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. Embracing Innovation. How AI Can Advance Inclusivity.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

OCTOBER 4, 2024

Nearly half of restaurants fail in their fifth year of business. That’s part of the price of doing business – especially when you own multiple restaurants. But if you learn from failures and misfortunes as we have, those experiences can spur you to even more success. Location is a big reason many restaurants fail.

Restaurant Law 419

Restaurant Law Customer Service Training Customer Experience 419

Modern Restaurant Management

JUNE 25, 2020

Over the past few months, many restaurants made difficult decisions to reduce their workforce and apply a strict delivery and takeout format or pause operations entirely due to COVID-19. The return of a more regular dining experience signals an encouraging step forward for owners and employees alike, however, caution is necessary.

Employee Relations 547

Employee Relations Customer Experience Communication Training 547

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Cash Management 493

Cash Management Customer Service Food Safety Restaurant Law 493

Modern Restaurant Management

JULY 19, 2023

While existing registrations in classes like restaurant services (class 43) are helpful in the real world, they likely won't do much to protect the sale of pizza or taco NFTs. From the outset, franchisors should design their services to address applicable data privacy, security, and government access laws.

Franchise 419

Franchise Franchising Restaurant Law Customer Service 419

7 Shifts

JANUARY 23, 2024

A restaurant’s schedule is its framework for success. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

The Rail

MARCH 14, 2025

By Toby Patrick, Contributor Opening a restaurant goes beyond a nice aesthetic, good location, and great food. In today's competitive market, you also need to be authentic with your atmosphere and giving a culturally enriching experience. Authentic Experiences An international staff can also creative for an authentic dining experience.

Restaurant Law 130

Restaurant Law Hiring Customer Experience License 130

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

Outdoor 508

Outdoor Fine Dining Dine-in FOH 508

ChowNow

APRIL 15, 2025

Running a restaurant without tracking your key metrics is like flying blind. Restaurant KPIs are numbers that go beyond basic accounting to help you see how every part of your business is performingfrom your profit margins to your guest experience. What Are Restaurant KPIs and Why Do They Matter?

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

JUNE 3, 2022

We don't have to tell you that the restaurant industry has a turnover problem. Restaurants are a transitional industry for many—but many of the reasons that workers quit are entirely preventable. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It. 7shifts Tip Pooling and Distribution Software for Restaurants.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

APRIL 14, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three and What’s Next?: MRM Restaurant Survival Guide Updates.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

7 Shifts

MARCH 27, 2020

We’ve created this COVID-19 restaurant closure guide to help restaurateurs like you navigate these difficult times. The law This major decision isn’t entirely up to you. If local laws mandate that you have to shut your restaurant down, then you must comply. Here are some things to think about before you shut your doors.

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Key findings for the restaurant industry include: Restaurant Closures Data. Key findings for the restaurant industry include: Restaurant Closures Data.

2020 450

2020 Travel Food Safety Consumer Goods 450

ChowNow

JUNE 29, 2020

It’s clear that the COVID-19 pandemic has been devastating for restaurants. While we’re in stabler territory for the time being, things are still grim for the restaurant industry. Now, as a patchwork of laws and guidelines has allowed more and more restaurants to reopen their dining rooms, many questions remain.

Online Ordering 344

Online Ordering Merchandise Food Safety Website Management 344

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

SEPTEMBER 17, 2021

Online reviews have a lot of influence on today’s restaurants. Most customers check out reviews before heading over for their first meal. That’s not a lot of time for busy restaurateurs who also need to dedicate time to running the restaurant itself. Other potential and current customers are looking at these reviews.

Customer Experience 508

Customer Experience Customer Service Take-out Consumer Goods 508

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. “This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. On-Demand Delivery for Square Online Store.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. GroupRaise is inviting restaurants across the country to join their Takeout For Good initiative happening on June 2. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. Fatigued by cooking at home, consumers are anxious to dine at their favorite restaurants according to a new Oracle Food and Beverage study.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493