Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 210

2024 Loyalty Program Cash Management Customer Experience 210

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. According to the National Restaurant Association , 62 percent of operators say their restaurant needs more employees to support customer demand. Thus, automation of product updates was essential.

Technology 180

Technology Consumer Goods Waste Supplies 180

Modern Restaurant Management

MARCH 15, 2023

Dynamic pricing would add friction to the guest experience, according to Capterra’s 2023 Dynamic Pricing in Restaurants. Sixty-five percent of consumers say dynamic pricing would make the decision of where and when to eat more difficult; 63 percent say it would make it harder to budget their restaurant spending.

Pricing 162

Pricing Consumer Goods Customer Experience Food Order 162

7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. Guest Experiences. Table of Contents. New Concept or Replicate? Sometimes less is more.

Management 370

Management Management Document Hiring 370

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Divide the production standards by the number of customers. A restaurant’s schedule is its framework for success. But it isn’t simple.

Restaurant Law 418

Restaurant Law Employee Relations Tip Distribution Communication 418

Perfect Daily Grind

MAY 1, 2023

For any successful consumer-facing business, building trust is key. Without this, you struggle to create long-term customer relationships and you can struggle to succeed. Customers who trust a company are far more likely to continue buying its products and recommend the brand to other people. Read on for more of their insight.

Customer Experience 140

Customer Experience Customer Service Consumer Goods 2022 140

Modern Restaurant Management

MARCH 31, 2022

To get a pulse on QSR trends in 2022, Modern Restaurant Management magazine reached out to David Vance, Vice President of QSR at Mood Media, an on-premise media solutions company dedicated to elevating the customer experience. Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019.

Employee Relations 184

Employee Relations Back of House Front of House Customer Experience 184

Modern Restaurant Management

JANUARY 24, 2022

Ensuring guests experience true hospitality is tantamount to running a successful restaurant. Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Hospitality is greater than the sum of its parts.

Technology 221

Technology Front of House Back of House Dietary Restrictions 221

7 Shifts

AUGUST 15, 2022

It shows your employer that you're a good fit for the role—and tells you if the restaurant is a good fit for you. Walk the interviewer through your experience working in restaurants, the roles you've held and your responsibilities. Can you tell me about a time when you had to deal with a difficult customer? How to Answer.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. By providing a safe, pleasant and healthy indoor dining experience, and promoting and marketing it to your new and past customers, restaurants can help to hasten the return of customers and keep everyone safe. An app-first experience for restaurant chains.

Marketing 233

Marketing Social Media Food Safety Email Marketing 233

7 Shifts

JANUARY 10, 2024

iPad tipping” is growing, even in industries that don’t usually ask for them, giving consumers tipping fatigue. Staff also have the opportunity to earn bonuses for good Google and Yelp reviews. The same applies for when the restaurant gets accolades and good PR. Can customers still leave tips? Servers love it.

FOH 221

FOH Front of House Customer Service Back of House 221

Modern Restaurant Management

JULY 26, 2021

Customer comfort levels with on-premise dining varies and proper hygiene continues to be at the forefront of diners’ minds. For example, when ordering takeout, 60 percent of consumers would feel comfortable if offered disinfectant wipers or sanitizer for them to use themselves. In the U.S., 1-NPD Group/CREST®, October 2020.

Guest Recovery 199

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 199

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. The best solutions always put the focus on providing a fulfilling end-to-end experience for both your your customers and your staff.

Loyalty Program 215

Loyalty Program Online Ordering Point of Sale Customer Experience 215

Modern Restaurant Management

APRIL 4, 2024

I thought a step-by-step guide that breaks down the platitude of “doing well by doing good” into actionable steps would spur more effective action toward sustainability. People become evangelical when they have a transformative experience. Actions like waste reduction are actually cost savers.

Sustainability 176

Sustainability Book Waste Food Supply 176

7 Shifts

JANUARY 10, 2024

iPad tipping” is growing, even in industries that don’t usually ask for them, giving consumers tipping fatigue. Staff also have the opportunity to earn bonuses for good Google and Yelp reviews. The same applies for when the restaurant gets accolades and good PR. Can customers still leave tips? Servers love it.

FOH 195

FOH Front of House Customer Service Back of House 195

Goliath Consulting

APRIL 17, 2024

Moreover, the digital transformation of the craft beer industry is reshaping consumer engagement. Online platforms and mobile apps facilitate direct communication with consumers, offering virtual tastings, exclusive releases, and tailored recommendations based on preferences. Let’s redefine your digital dining experience.

Brewery 78

Brewery Consumer Goods Magazine Innovation 78

Modern Restaurant Management

MAY 21, 2020

To ensure a reopening is successful, a restauranteur first needs to look at everything through the lens of whether it is safe for their staff and customers. Once that is settled, it’s time for communication plans. ” And, finally, be patient… With yourself, your staff, and your customers. .”

Customer Experience 212

Customer Experience Consumer Goods Social Media Dine-in 212

Modern Restaurant Management

NOVEMBER 9, 2022

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. The time-consuming and tedious process is driving away good candidates. Hiring is difficult enough.

Hiring 184

Hiring Recruiting Website Management Social Media 184

Modern Restaurant Management

DECEMBER 28, 2020

Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Consumers still demand convenience when it comes to their meals, but they also want variety. The younger generations don’t just want great food, they expect memorable experiences.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

JULY 13, 2020

Particularly as they’re learning how to best operate amidst new outbreaks to create the dining experiences patrons expect. Here are three new things consumers expect: Consumers Expect to Dine in the Way They’re Most Comfortable. However, a surge in hot spots means the dining experience will continually evolve.

Food Safety 210

Food Safety Consumer Goods Customer Service Hiring 210

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. Your CPA can help with this.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

APRIL 8, 2020

Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. In this Q&A with Modern Restaurant Management (MRM) magazine, Washcovick offers some ways restaurants can engage their customers and their community in these unprecedented times.

Small Business 199

Small Business Social Media Consumer Goods Communication 199

7 Shifts

SEPTEMBER 10, 2021

It articulates what you do for customers, employees, and owners (your goals) and clarifies what you offer a specific market segment (your strategy). The good news? They describe what you do for customers, employees, and owners (your goals) and clarify what you offer for a specific market segment (your strategy). The result?

Fast Casual 370

Fast Casual Customer Service Customer Experience Back of House 370

Perfect Daily Grind

MARCH 21, 2023

However, price isn’t everything – direct trade also often means more open communication between producers and roasters, as well as more transparency with consumers. Communication and partnerships “Communication is a key part of any relationship,” Martin tells me. “In

Pricing 176

Pricing Supplies Sustainability Communication 176

Modern Restaurant Management

APRIL 30, 2021

As indoor dining slowly begins to become a mainstream activity once again, it is worth reassessing the evolving customer preferences around foodservice restrooms. Now more than ever, poorly maintained restrooms can repel customers. Consider that most customers prefer paper towels over air dryers.

Consumer Goods 191

Consumer Goods Sustainability Customer Service Innovation 191

7 Shifts

NOVEMBER 9, 2022

As a restaurant owner, you know how difficult it is to win a customer's attention and make them keep coming back to your restaurant. Consumer-facing industries like food & beverage see more short-term purchases based on emotional triggers—which means maintaining a healthy bottom line becomes a challenge without a dedicated customer base.

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

MAY 26, 2023

Doing so breeds the kind of loyalty that can sustain consumer relationships for a lifetime. This can not only lead to a weakened brand image, but also outright customer dissatisfaction. One-Size-Fits-All Communication Emotionally intelligent brands tailor their messaging to different customer segments.

Hospitality 98

Hospitality Social Media Customer Service Email Marketing 98

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

Loyalty Program 284

Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

SEPTEMBER 17, 2021

Most customers check out reviews before heading over for their first meal. A survey from GatherUp found that nearly four in ten consumers expect businesses to respond to reviews in one day. A quick response is key to making a good impression. Other potential and current customers are looking at these reviews.

Customer Experience 196

Customer Experience Customer Service Take-out Consumer Goods 196

7 Shifts

JANUARY 23, 2024

It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Divide the production standards by the number of customers. A restaurant’s schedule is its framework for success. But it isn’t simple.

Restaurant Law 195

Restaurant Law Employee Relations Tip Distribution Communication 195

Modern Restaurant Management

SEPTEMBER 3, 2021

Businesses have long searched for ways to optimize communications to specifically target people in close proximity with advertisements. The majority of marketers use location-based advertising to personalize their customer experience and create hyper-engaged audiences. It’s why marketers will spend up to $38.7

Advertising 166

Advertising Marketing Coupons Customer Service 166

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 173

2022 Food Supply Back of House Kitchen Safety 173

Modern Restaurant Management

MARCH 30, 2020

Restaurants are scrambling to accommodate a new kind of market – the frenzied and fearful delivery customer. How are restaurants responding to this new type of customer? As a restaurant operator, it’s imperative to understand and adapt to this new type of customer or else risk significant losses.

Delivery 176

Delivery Food Safety Mobile Ordering Customer Experience 176

Sling

SEPTEMBER 13, 2022

For example, your point-of-sale software is cumbersome for your employees and customers and needs to be replaced. In addition, your front door is broken making it difficult for your customers to enter. It means saying no to the hundred other good ideas that there are. This goes beyond just retail or point-of-sale experience.

Retail 144

Retail Management Management Point of Sale 144

Cheetah

APRIL 23, 2021

Ghost kitchens don’t have a brick-and-mortar location where guests can enjoy the whole experience of the brand. As a ghost kitchen brand, you don’t control the dining experience since it happens through delivery, and you have one listing among dozens if not hundreds of other alternatives. Let’s gear up. Table of Contents.

Email Marketing 148

Email Marketing Social Media Online Ordering Customer Experience 148

Perfect Daily Grind

JULY 28, 2022

For many of them, as well as being defined by their volume, however, there is an outright focus on roasting high-quality coffee, as well as having a strong brand identity that appeals to third wave coffee consumers. If you are serious about roasting, it’s a good idea to first visit a few other roasters to learn more about the whole process.

Definition 173

Definition Small Business Consumer Goods Equipment 173

Modern Restaurant Management

JANUARY 5, 2021

When it comes to the digital guest experience, can you afford to offer anything less than the best? The way that businesses and operations are run, the consumer outlook, their needs and requirements have all switched direction to adapt to what has been termed, the new normal. What are all the potential journeys through the platform?

Online Ordering 122

Online Ordering Point of Sale Allergens Customer Experience 122