Modern Restaurant Management

JUNE 2, 2020

In a word- hospitality. The concept of ‘Safe Hospitality’ or ‘Safe Service’ is the new differentiator. What Exactly Is ‘Safe Hospitality?' What does safe hospitality look and feel like? So, with so many restaurants offering great food and service, what was the differentiator?

Training 545

Training Kitchen Safety Food Safety Website Management 545

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. Staff Satisfaction.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

JUNE 29, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Shannon Pfeffer, an executive coach with Syrup Coaching, who has dealt with a great deal of employee anxiety within and without a pandemic. Here's some of their advice. Chu, President & CEO, Tronex International, Inc.,

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. Employees should be coached on how to establish connections, which can be difficult through masks and distance. Elevating Hospitality. The Human Touch. Fulfilling Other Needs.

Customer Service 474

Customer Service Online Ordering Customer Experience Hospitality 474

Modern Restaurant Management

FEBRUARY 28, 2020

San Diego Entrepreneur and Mission Beach area residentn Brad Hunter is disrupting the luxury hospitality industry with an entirely uncharted concept: AQUAlounge , an floating nautical experience slated to debut in San Diego, California in fall of 2020. Charities include hospitals, youth organizations, food banks and more.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Culinary Cues

MAY 5, 2021

I have been asked to provide potential solutions for a generations long dilemma in the hospitality industry, a dilemma that has resulted in physical, mental, and emotional burnout and even a dependence on drugs and alcohol to serve as a band-aid for the wounds that are formed. “My Is there truth to this?

Hotels 473

Hotels Employee Relations Coaching Training 473

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! In the hospitality world, we give and give to others. Who gives to you?

Coaching 337

Coaching Email Marketing Communication Workshop 337

Embrace the Suck

JANUARY 20, 2021

This goes back to embracing what “hospitality” really means: you’re the host to others’ experiences. We love to throw around the word “hospitality” in reference to our guests in this industry. I have a rule that all my coaching clients must follow: 100% Thank U’s.

Recruiting 384

Recruiting Coaching Hiring Take-out 384

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Mobile Ordering 494

Mobile Ordering Webinar Loyalty Program Online Ordering 494

Modern Restaurant Management

APRIL 27, 2020

Business consulting and coaching on topics including how to drive improved order volume leveraging social media and the web, creating new family-style meals and packages for take-out, and customer service for curbside pickup and take-out orders. Support for no-contact doorstep delivery and minimal-exposure pickup options.

Webinar 463

Webinar Loyalty Program Online Ordering Social Media 463

Modern Restaurant Management

NOVEMBER 8, 2022

Workers’ compensation data shows an uptick in the number of new employees injured on the job, especially in the hospitality and food service industries. Providing consistent coaching and oversight of new and especially young employees. New Employees Have More On-the-Job Injuries.

Management 504

Management Management Food Safety Hiring 504

7 Shifts

JUNE 3, 2022

As of 2019, hospitality had a national average turnover rate of 75% , and that's only grown since the pandemic. According to Jim Taylor, a restaurant coach at BenchmarkSixty , restaurants can afford to pay employees more by looking for efficiencies in their productivity. 8 Reasons Why Restaurant Workers Quit — And How To Prevent It.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

DECEMBER 16, 2021

With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Culinary Cues

SEPTEMBER 20, 2020

The same can be said for numerous other companies like Walt Disney, IDEO, Porsche, Bose, Oxo, Daniel Boulud’s Dinex Group, Thomas Keller’s restaurants, Danny Meyer’s Union Square Hospitality, and Ritz Carlton Hotels. Create a Team Built to Win.

Fine Dining 450

Fine Dining Coaching Dine-in Café 450

7 Shifts

JANUARY 5, 2022

Trusted by restaurants internationally, 7shifts is backed by industry giants like Danny Meyer and his investment firm Enlightened Hospitality Investments. We can now identify and reward highly engaged members of our team while providing the proactive coaching others need to excel at their job.".

Back of House 368

Back of House Point of Sale Front of House Coaching 368

7 Shifts

AUGUST 26, 2021

The Restaurant Growth Podcast by 7shifts brings together restaurant leaders from all corners of our industry: full-service, quick-service, tech, and everyone who helps push hospitality forward. Revel in the advice and perspective of hospitality leaders anywhere and anytime! The Restaurant Coach. Hospitality Hangout.

Coaching 195

Coaching Website Management Email Marketing Retail 195

Embrace the Suck

MAY 24, 2023

This means internalizing the essence of hospitality. If you're considering revamping your hiring process and elevating your restaurant to the next level, consider joining Restaurant Masterminds, my premier group accountability coaching program designed for independent restaurants. We're curators of memorable experiences for others.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. When you take care of the team and invest in making them better.constant training, growth, and opportunities.that trickles down to create a culture of true hospitality.

Coaching 239

Coaching Social Media Hospitality Take-out 239

Modern Restaurant Management

JANUARY 12, 2024

This included schools, sports teams, hospitals, corporate officers, wedding venues, and much more. With Bojangles, we work alongside our Franchise Business Director, who regularly helps coach and support our team to grow sales and profits, adding to our strong support network.

Catering 275

Catering Coaching Communication Customer Service 275

Modern Restaurant Management

MARCH 10, 2020

In response to Coronavirus concerns: Danny Meyer tweeted that The Modern would be closed for a day and every inch sanitized after a guest tested positive for COVID-19, despite being told by the NYS Health Commissioner says no risk of transmission; “Team & guests come first,” the hospitality leader concluded.

Kitchen Safety 516

Kitchen Safety Food Safety Cash Management Food Supply 516

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? It is the hospitality in the restaurant experience. What about the sounds of the kitchen? The right balance is critical and worth hiring sound technicians to design early on.

Fine Dining 411

Fine Dining Dine-in Front of House Design 411

Culinary Cues

MARCH 3, 2024

The restaurant business is part of a wonderful industry of hospitality filled with great people doing extraordinary work as a team. It is up to those of us who believe in the ideal of “team” and an environment of support, learning, and professionalism to tell and live the good story.

Leadership 447

Leadership Restaurant Law Social Media Sports 447

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Seating 515

EATER

MAY 24, 2021

Joey Pham, who is now a baker and spiritual coach at their own business Flavor Supreme , started working at Fat Rice in 2014 as a line cook and says they were eventually driven away by Conlon’s bullying. “I Those left at Submarine Hospitality, including McFadden, saw the shutdown and the public call-out as an opportunity to change.

Website Management 274

Website Management Leadership Social Media Hospitality 274

Embrace the Suck

MARCH 11, 2019

Tony: With me is Donald Burns, The Restaurant Coach™, named one of The Top 50 Restaurant Experts to Follow and one of 23 Inspiring Hospitality Experts to Follow on Twitter. He said it was too average. The word average got me fired up. Who wants to be average? So he asked me to talk about some experiences I have had with clients.

Leadership 212

Leadership Coaching Book Social Media 212

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. So much so that many of the younger generations does not see the hospitality industry as a good career choice. Over the last 12 years of being The Restaurant Coach™?, Example: Sweetgreens, Union Square Hospitality.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

7 Shifts

APRIL 24, 2020

Financial relief programs There are many financial relief programs offered by governments and hospitality organizations to help keep restaurant workers paid during COVID-19. Understanding the financial relief programs available to you, as well as getting a handle on budgeting, can help you better navigate your new financial situation.

Social Media 352

Social Media Insurance Website Management Government 352

Modern Restaurant Management

OCTOBER 16, 2019

Gathering of visual content to identify potential coaching and training opportunities. “Deeper guest interactions and superior hospitality are top priorities for us,” said Jeff Jones, President and CEO of Evergreen Restaurant Group, a leading Outback Steakhouse franchisee. Pared in Philly. and now, Philadelphia. in 2020.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

Cheetah

MAY 11, 2021

Food and beverage hospitality certainly felt the impact as shortages in products like Heinz ketchup , bubble tea , and even meat and poultry exposed just how intricate the dependencies are. To attract a loyal, hard-working staff, find a way to offer more benefits, such as sick leave and career coaching. Stock Up on Inventory.

Back of House 148

Back of House Front of House Food Supply Coaching 148

7 Shifts

OCTOBER 16, 2023

Our Engage tool directly combats this common industry challenge with actionable team insights to improve coaching, get ahead of operational issues, and reduce turnover. It affects the business by not being able to run efficiently because of staff turnover and not being there long enough to finish training."

Tip Distribution 221

Tip Distribution Document Hiring Restaurant Law 221

7 Shifts

MARCH 29, 2023

Anthony Valletta has had an extensive career in the hospitality business. View this post on Instagram A post shared by bartaco (@bartacolife) Now that tech-forward approach is one that many in hospitality are gravitating towards, no doubt spurred by the pandemic influence. And we partnered with OneDine to do our on-demand hospitality.

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

EATER

MAY 26, 2021

Black motorists, excluded from segregated eating places, were forced to rely on guides like the Green Book , which advertised hospitable tea rooms run by Black proprietors, like Bagley’s in Sheepshead Bay, New York, and the Black Beauty Tea Room in Mount Olive, North Carolina. The Ashland Museum.

Back of House 329

Back of House Travel Advertising Small Business 329

Modern Restaurant Management

SEPTEMBER 3, 2020

” A key part of the program is to encourage associates to see opportunities in hospitality careers. They also got to interact with the executive team in a way they normally wouldn’t. This was the perfect opportunity to be part of the creative process.” “We want to build their careers and their futures.

Marketing 474

Marketing Seasonal Menu Leadership Coaching 474

Gecko Hospitality

JANUARY 29, 2025

The benefits of franchising are even more powerful with Gecko Hospitality. When you invest in franchise opportunities with our top restaurant and hospitality management recruitment firm, you gain a collaborative partner that invests in you. At Gecko Hospitality, we ensure our franchisees never feel lost on their journey.

Franchising 52

Franchising Franchise Hospitality Recruiting 52

Bar and Restaurant Coach

APRIL 29, 2019

In every industry—but particularly the hospitality industry—having data and systems that don’t talk to each other is a major problem: your POS holds all your sales data. The post Barmetrix Announces Partnership with MarginEdge appeared first on Bar and Restaurant Coach. your accounting program holds all your financial data.

Coaching 102

Coaching Website Management Inventory Hospitality 102

Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. Ready to embark on your journey to restaurant success?

Leadership 81

Leadership Coaching Sustainability Customer Experience 81

The Rail

OCTOBER 3, 2024

Annually, there are about 48 million cases of foodborne illness a year, and more than a hundred thousand customers get hospitalized as a result. Pitch in on cleaning both parts of your restaurant and offer coaching if you see a team member make a mistake. As the restaurant’s owner and leader, be an example for your team.

Food Safety 130

Food Safety Front of House Kitchen Safety Food 130