Modern Restaurant Management

JULY 13, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing big data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. But what if you aren’t the fast-food giants of the world? Supersize it – every time.

Loyalty Program 209

Loyalty Program Fast Casual Customer Experience Customer Service 209

Modern Restaurant Management

JUNE 3, 2021

In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening. “The data strongly signals long wait times are a vulnerability for fast food restaurants as they compete for customers. . Fast food reigns supreme.

2021 185

2021 Fast Casual Mobile Ordering Guest Recovery 185

Lavu

NOVEMBER 17, 2023

Fast- Food Restaurants Fast food chains are known for their speedy service, affordable prices, and convenient locations. Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. However, they often face low profit margins due to high operational expenses.

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Fast Casual Fine Dining Food Truck Loyalty Program 123

Modern Restaurant Management

JANUARY 3, 2024

In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. – Joe Hand Jr.,

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Focus POS

DECEMBER 11, 2019

Today’s diners are well-connected, tech savvy, and expect a high-quality restaurant customer experience—whether visiting a five-star restaurant, fast-casual, or the drive-through. Menu and order Customization. In doing so, the opportunity to fast upsell and cross promote increases with all the menu options at their fingertips.

Customer Experience 136

Customer Experience 2020 Loyalty Program Fast Casual 136

7 Shifts

AUGUST 12, 2020

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. What are they ordering? There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. What are they wearing? Where are they going?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

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2021 Fast Casual Mobile Ordering Social Media 135

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Future Food

SEPTEMBER 6, 2023

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape. Ali & the Queen, Queen Victoria Market, Melbourne.,

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years. Shopping centres driving initiatives and experiences in order to adapt to the changing consumer landscape. Ali & the Queen, Queen Victoria Market, Melbourne.,

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

The Restaurant Times

JANUARY 11, 2023

And automated order taking, well, it is going to be one of the top trends in the restaurant industry in 2023. . Automated order-taking refers to technology, operating systems, or software that take orders from customers and respond to them automatically. Why Should You Integrate Automated Order Taking?

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Ordering Online Ordering Mobile Ordering Loyalty Program 52

Modern Restaurant Management

AUGUST 17, 2020

Thirty-nine percent of those in the US and 36 percent in the UK ordered more frequently from their local restaurant than before the crisis. "Throughout Ninety-five percent of Americans and 87 percent of those in the UK noted they often ordered take-out before stay-at-home orders began. Mixed take-out bag.

2020 188

2020 Loyalty Program Mobile Ordering Fast Casual 188

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 125

Fast Casual Food Safety Loyalty Program Customer Experience 125

Modern Restaurant Management

DECEMBER 16, 2021

Chick-fil-A even reported disabling curbside ordering in some locations to reduce strain on their workers. Next year, operators will continue to lean into technologies like order and pay-at-the-table options, mobile ordering and curbside operations to increase efficiency and decrease the number of staff needed.

2022 177

2022 Hospitality Loyalty Program Point of Sale 177

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees. Customers can simply pre-order online and pick up their goods.

Supplies 156

Supplies Innovation Food Supply Loyalty Program 156

The Restaurant Times

OCTOBER 3, 2023

In this article, we explore the fascinating insights derived from this episode of Restrocast by Ashish Tulsian featuring Karl Goodhew, offering a glimpse into the captivating transformation of a retail tech leader into a visionary figure in the world of fast-casual dining.

Innovation 52

Innovation Fast Casual Retail Loyalty Program 52

Modern Restaurant Management

JANUARY 13, 2021

Respondents reported forming new habits as a result of the pandemic, primarily turning to contactless, delivery, and takeout options in the wake of stay-at-home orders. QSRs and fast casuals are right to innovate and add to the drive-thru lane, but the investment is only as good as the execution, according to consumers.

2021 154

2021 Fast Casual Consumer Goods Loyalty Program 154

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. casual dining vs. fine dining). Streamline ordering processes: Implement efficient ordering systems, such as tablet-based or mobile ordering, which allow customers to place their orders directly with the kitchen or bar staff without relying on a server.

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Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Scott Lawton, CEO and cofounder at bartaco.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

7 Shifts

JANUARY 7, 2021

Make all touchpoints of your restaurant feel like the cool, casual, fusion, or fine dining establishment it is. What are they ordering? There are dozens of companies that provide high-quality drag-and-drop templates with all the tools you need to take reservations and online orders. What are they wearing? Where are they going?

Marketing 195

Marketing 2021 SEO Loyalty Program 195

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. March Sales Decline. percent in March.

2020 167

2020 Fast Casual Point of Sale Online Ordering 167

LevelUp

OCTOBER 14, 2019

Since 2014, online ordering for pickup and delivery has grown 300% faster than dine-in traffic. In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. Now, it is crucial that quick-serve and fast-casual restaurants offer the ability to order online.

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Modern Restaurant Management

JANUARY 19, 2022

Walk into a fast casual establishment in most major city centers and even in 2022, you’ll find many relying entirely on contact-free, app-only ordering protocols and closed or limited dining rooms. The other half is the real talking point, driving massive, game-changing gains in marketing.

Food Supply 171

Food Supply Restaurant Law Email Marketing Mobile Ordering 171

Foodable

FEBRUARY 9, 2021

The Fast Casual Nation podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurateurs who work in one of the fastest-growing segments of the restaurant industry. To keep listening to Fast Casual Nation, check out the podcast on iTunes Now!

Fast Casual 63

Fast Casual 2021 Loyalty Program Casual 63

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. To be able to offer these types of resources means a lot.

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Franchise Franchising Fast Casual Point of Sale 194

Modern Restaurant Management

DECEMBER 21, 2020

We have also learned that our guests are willing to try new things and have really embraced our touchless ordering system as well as our new takeout offerings. We realized how important transparency and communication were this year, both with our staff and our customers, in order to make everyone feel comfortable and feel safe.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Lavu

NOVEMBER 18, 2022

Will your restaurant be fast casual or sit down? Will you have servers or will customers order at a counter? Can customers use a self-serving kiosk or order from their phone? Customer Database & Loyalty Program: Explain how you plan to re-engage customers once they visit your pizzeria.

Loyalty Program 78

Loyalty Program Download Document Point of Sale 78

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 173

2022 Food Supply Back of House Kitchen Safety 173

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 113

Franchise Franchising Loyalty Program Kitchen Safety 113

Goliath Consulting

MARCH 28, 2022

The pandemic caused many restaurant and fast-food owners to think of new ways to incorporate safety measures when coming in close contact with customers. PayPal allows customers to pay with their smartphone or for online orders. Restaurants can also use app payments as a way to start a loyalty program, as mentioned in our last blog.

Fast Casual 78

Fast Casual Mobile Ordering Online Ordering Loyalty Program 78

LevelUp

JUNE 29, 2020

Golden Krust , the largest Caribbean fast-casual brand in the U.S. with 100+ locations, has launched a branded app, web ordering, and loyalty program to offer rewards to their valued diners. LevelUp’s agency strategy team worked with the brand to create the most optimal rewards construct for their loyalty program.

Loyalty Program 52

Loyalty Program Fast Casual Mobile Ordering Download 52

Sling

JULY 24, 2023

Toast offers both front desk and tableside hardware for taking orders, processing payments, and allowing guests to track the status of their orders. 10) Applova Applova offers a full line of self-ordering kiosk hardware and software designed to fit restaurants of all sizes. It offers countertop, portable, and mobile options.

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2023 Management Management Tip Distribution 78

Aaron Allen & Associates

MARCH 3, 2022

It tracks all the transactions with a great level of detail (from the date and time to what items were purchased to returns or void checks, to how it was paid, who sold it, and what table were people seating in for casual dining restaurants). Some popular programs include QuickBooks, Sage 50cloud, and Xero.

Management 120

Management Management Mobile Ordering Point of Sale 120

Modern Restaurant Management

JULY 20, 2021

Frequency is rising fast too, and 43 percent of US consumers plan to visit venues more often than they did in 2019—nearly twice the number who will go out less (22 percent). COVID-19 triggered an increase in remote, app-based ordering in the US On Premise. ” The State of Casual Dining. Check values up.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Apicbase

MARCH 28, 2024

Fast and friendly service. This person organises tickets and checks orders are going out correctly. BOH roles vary depending on the restaurant’s service model— whether it’s a full-service restaurant, casual dining restaurant, fast casual eatery, or QSR. Cost control. Food safety. HACCP protocols.

Back of House 52

Back of House FOH BOH Front of House 52

Touch Bistro

AUGUST 20, 2021

A third-party food delivery service is a company that partners with restaurants to create an online marketplace where customers can browse restaurant menus and place orders to be delivered to their homes. Most apps charge a per-transaction fee, which is generally a percentage of each order or of net online sales made through the app.

Delivery 52

Delivery Loyalty Program Online Ordering Food 52

EATER

MAY 2, 2023

Some are essentially beefed up loyalty programs promising perks like free delivery and points that can be used toward future purchases; others are monthly meal deliveries that drop chef-prepared dinners right on your doorstep; and others are wine clubs that bundle bottles with tasting notes to turn subscribers into instant connoisseurs.

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Loyalty Program Social Media Customer Service 2022 77