Modern Restaurant Management

FEBRUARY 7, 2025

" Among the key findings: Consumers crave interactive dining : 70 percent are interested in tasting events, 52 percent in private dinners with a chef, and 50 percent in cooking classes at restaurants. 90 percent of fine dining operators say in-person dining is key to their 2025 success.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

APRIL 14, 2025

based diners who recently ordered from a QSR, fast-food or fast-casual chai also found that value is about more than just price. At the same time, 21 percent say they’ve increased their budgets in 2025 – showing that while some are pulling back, others still see dining out as a worthwhile indulgence.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

JUNE 27, 2025

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. When guest expectations are sky-high and every table turn counts, how quickly a team responds – both to guests and to each other – can significantly shape the dining experience.

Front of House 324

Front of House Communication Back of House Fast Casual 324

Goliath Consulting

MAY 26, 2025

That could be a photographer, a videographer, an influencer, or someone who can manage your social channels from strategy to execution. A trendy, fast-casual spot will likely need very different content than a fine dining experience. Thats where a skilled content creator comes in. But not all creators are the right fit.

Hiring 221

Hiring Social Media Fast Casual Email Marketing 221

EATER

OCTOBER 5, 2020

But such is the world of giant quick-service and fast-casual business : Find interesting, “trendy,” flavorful ideas from any culture, dilute them into their most mass-marketable forms, and reap monetary gain without acknowledging the sources. billion in revenue and close to 2,500 locations as of 2018 , Chipotle’s influence is undeniable.

Fast Casual 360

Fast Casual Casual Food Order 2018 360

Modern Restaurant Management

OCTOBER 16, 2023

With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. In August 2023, only eight percent of consumers we surveyed say they do not eat out, so dining out is “in” again. 29 percent said they rarely ate at casual restaurants.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

FEBRUARY 27, 2025

Miami-based brand I Heart Fries teamed with Artist, Athlete, Activist, Celebrity Influencer Dylan Gonzalez to launch an international franchise expansion effort. Our partnership with an influencer makes our reach even bigger and more authentic. How did this partnership come about? Experience is great, but notr equired.

Franchise 221

Franchise Franchising Social Media Influencer 221

Modern Restaurant Management

FEBRUARY 18, 2020

Marketing trends, mobile data insights show that Gen Z has a considerable appetite for restaurants, clean eating, fast-casual, and exciting twists on healthy dining options. Insights from Gen Z data and behavior show that marketing opportunities for this group are far more influencer-driven than Millennials.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

ChowNow

MARCH 21, 2025

Key customer factors that influence dining preferences, from demographics to behavior. These are the people most likely to dine with you based on factors like their age, income, dining preferences, and lifestyle. Every successful restaurant has one thing in common: they know exactly who they are serving.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? Analyzing data from full-service restaurants on Feb. percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

SEPTEMBER 30, 2024

We’re seeing younger buyers investing in dining experiences that blend food, convenience, and atmosphere with their values as shoppers. At the same time, QSRs and fast casual establishments are turning to technology to improve operations and customer interactions as they continue to increase output.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 474

2024 Food Truck Fast Casual Allergens 474

ChowNow

APRIL 11, 2025

They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet. Online reviews have become one of the most influential factors in how consumers choose where to eat, especially for independent restaurants.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

OCTOBER 16, 2020

This way, when life resumes on a more familiar scale, and people are regularly dining in, restaurants can make a fresh impression. In contrast, if a vegan pop-up shop wants to evoke casual, light-hearted energy, it may feature pastel tones. Or, modern font typology can influence feelings of power, confidence, and style.

Consumer Goods 520

Consumer Goods Social Media Influencer Seasonal Menu 520

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

EATER

FEBRUARY 18, 2025

To say Sri Lanka has one cuisine ignores its deep culinary influences and strengths. The British also brought down South Indian laborers to work the plantations, and their descendants now form the Malaiyaha Tamil community in tea towns like Nuwara Eliya, where theres a strong South Indian influence at vegetarian-only restaurants.

Hotels 260

Hotels Seasonal Menu Back of House Small Business 260

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

JULY 11, 2025

For more information on menu psychology, read our article, Digital Menu Psychology: How to Influence Ordering Decisions Online. Good example: A fine dining restaurant using just five clearly defined sections—Small Plates, Mains, Sides, Desserts, and Beverages. It’s called decision fatigue , and it kills conversions.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

Modern Restaurant Management

JANUARY 2, 2024

And while automation and robotics can help streamline some elements of operations, in the wake of the COVID-19 pandemic, there's a newfound appreciation for human connection and dining experiences. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Fast Casual Food Safety Insurance 493

ChowNow

JULY 11, 2025

In other words, if you want your Yelp rating to actually influence potential diners, you need a high average star rating and a substantial number of reviews. takeout, delivery, reservations) Everything about your Yelp page should influence customers to choose your restaurant. Follow this link , find your listing, and claim it.

Customer Service 221

Customer Service Social Media Customer Experience Online Ordering 221

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

JANUARY 13, 2021

“As dine-in returns, we believe that it won’t replace delivery/pickup,” said our Chief Strategy Officer Joel Davis during a recent Revenue Stream webinar. They are likely to continue this behavior after dine-in returns to pre-pandemic levels.” 85 percent of millennials and Gen Zers have, too.

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

ChowNow

JUNE 27, 2025

Restaurant review sites aren’t just for diners—they’re also savvy tools for restaurant operators to gather customer feedback and help control the narrative around their dining experience. But again: how do you know which ones deserve your attention? family-friendly,” “vegetarian options”) 2.

Website Management 195

Website Management SEO Book Customer Experience 195

Modern Restaurant Management

APRIL 17, 2020

A Zagat dining trends survey says 75 percent of respondents have selected a restaurant based on food photos. A quick scroll through your Instagram or Facebook feed and you’re sure to find both influencers and people you know standing in front of beautiful backdrops. Medium, Message and Measurement. What’s not to love?

Marketing 438

Marketing Social Media Fine Dining Customer Experience 438

ChowNow

JANUARY 23, 2025

At this point, all it takes is one lousy dining experience to sever the connection you once had with a customer who potentially spent thousands of dollars at your restaurant every year. Your regulars, the ones that keep the lights on and the closed sign flipped to open, often get overlooked, if not blatantly ignored. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. While many cracked the code, some are still adapting. So what’s next?

Delivery 421

Delivery Kitchen Safety Social Media Online Ordering 421

ChowNow

MAY 23, 2025

The truth is that the average restaurant profit margin is razor-thin, leaving almost no room for error. A spike in food costs, a drop in sales volume, or one slow season can wipe out months of hard work. If your restaurant profit margins arent healthy, it doesnt matter how busy you areyoull always be playing catch-up. added up to $60,000.

Point of Sale 195

Point of Sale Insurance Fast Casual Customer Service 195

Modern Restaurant Management

MARCH 8, 2023

If they take the risk of stepping outside their homes, diners look for more than casual, throw-away experiences. Generous, extra-mile service, complimentary extras, and personalization all create memorable experiences that make diners feel like the risk of dining out is worth it. Where Have All the Restaurant-Goers Gone?

Social Media 450

Social Media Customer Experience Website Management Customer Service 450

ChowNow

JUNE 6, 2025

Maybe you’re running a second-generation Italian restaurant, staying true to your family recipes, or maybe after years of working in fine dining, you opened a spot that felt more true to you. A casual neighborhood spot will use different language than a fine-dining restaurant trying to earn a Michelin star.

Social Media 195

Social Media Fine Dining Front of House Customer Experience 195

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. For part two, click here. A tightly integrated technology strategy will be key to workplace satisfaction and profitability.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

ChowNow

APRIL 25, 2025

Why Restaurant Branding Matters More Than Ever Restaurants have more competition than ever, giving customers a near-endless number of dining options, and the restaurant they choose largely has to do with a restaurants brand, not just its great food. Ask yourself: Why does my restaurant exist beyond serving great food? What do we believe in?

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195