7 Shifts

OCTOBER 21, 2021

Here are a few examples of restaurants with names that ooze concept: Parm: Casual Italian, known for their Chicken Parm Sandwiches. Umami Burger : Casual burger spot with an empaths on flavor. A fine-dining restaurant with an emphasis on ingredients may present the menu simply, with descriptions of where the ingredients are from.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Foodable

MARCH 3, 2021

The Fast Casual Global virtual event features the rising stars, executives, and innovators in the fast casual restaurant sector. This event series will present some of the most sought after research and insights driving fast casual restaurant business growth and innovation.

Fast Casual 52

Fast Casual Casual Point of Sale Online Ordering 52

Modern Restaurant Management

JANUARY 30, 2024

When asked if they had ordered more or less from full-service, fast-casual and QSRs in the past month, respondents were primarily bearish, except when it came to QSRs. Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots. percent YOY.

2024 155

2024 Fast Casual Point of Sale 2023 155

7 Shifts

MARCH 3, 2021

From converting to fast casual to offering meal kits to ghost kitchen-driven expansion, restaurants are meeting customers where they are (mostly at-home!) This places kitchens at the center with and multiple spokes—from delivery to meal kits to virtual brands—all coming out of it. The brand is now considering franchising.

Fast Casual 195

Fast Casual 2021 Back of House Casual 195

RGU

DECEMBER 15, 2019

Earlier this year, the marketing solutions company polled dozens of QSR and fast casual restaurant owner/operators to uncover what was missing in their marketing strategies. Earlier this year, the healthy fast casual concept worked with ShopAdviser on a six-week mobile marketing campaign across four locations in Florida.

Fast Casual 52

Fast Casual Casual Marketing Mobile Ordering 52

Modern Restaurant Management

MAY 18, 2021

But as reality of the pandemic sunk in and dining rooms remained closed, it became apparent that ordering delivery and takeout was the best way to help restaurants weather the storm — and there was a significant consumer appetite to do so. By August 2020, Americans reported ordering takeout 2.4 So what’s next?

Delivery 141

Delivery Kitchen Safety Social Media Online Ordering 141

Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. In addition to the emergence of indoor dining, it explores rising competition between fast food and fast casual restaurant brands with COVID restrictions loosening.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

DECEMBER 28, 2021

From full service to fast-casual to legacy fast-food brands, the one constant was disruption. Many brands were able to turn a profit from the lockdowns and social distancing orders by shifting operations toward drive-thru, delivery, pick-up, and curbside models. Just as one issue seemed fixed, another presents itself.

Franchise 192

Franchise Franchising 2022 Fast Casual 192

7 Shifts

JANUARY 26, 2021

Ordering online, paying with mobile phones, scanning QR codes for a menu, and a ton of takeout, are just a part of dining out now. Here are a few ideas: Contactless is King While contactless cards, drop off delivery, app-based payments, and QR codes have been around, the pandemic has made them more popular than ever.

2021 370

2021 Front of House Social Media Back of House 370

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. Focus on Personalization. Prepare for Changing Conditions.

Customer Experience 239

Customer Experience Fast Casual Customer Service Mobile Ordering 239

Modern Restaurant Management

OCTOBER 26, 2021

Rather than dining in, more consumers are now opting for drive through, pick up curbside or carry out. Of course, delivery also spiked, but the underlying thread between each of these dining preferences is the use of mobile for ordering and pick-up. million new downloads. UberEats came in just behind that.

Mobile Ordering 216

Mobile Ordering Fast Casual Download Customer Experience 216

Lavu

NOVEMBER 17, 2023

It’s about staying ahead of the game and thriving in a competitive industry. Profit margins can also serve as a benchmark for comparing your performance to industry standards and competitors, providing insights to improve your restaurant profit. What is Restaurant Profit Margin and Why Should It Improve?

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Cheetah

APRIL 12, 2021

In this article, we dive into the food delivery boom and how it could change how the industry does business for years to come. To say that ghost kitchens and third-party delivery services are experiencing a boom would be a gross understatement. Increased Demand for Food Delivery. Reading Time: 4 minutes.

Delivery 148

Delivery Food Online Ordering 2030 148

Modern Restaurant Management

DECEMBER 16, 2020

“QSR brands were already very offer-driven and had been promoting delivery through services like Uber Eats and Doordash, so they were better positioned to adapt and respond during this crisis, said Kevin Krim, President & CEO of EDO. Having real-time data about how consumers are engaging with their ads can help them do that.”

Fast Casual 133

Fast Casual Advertising Casual Online Ordering 133

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. And during the current climate, it has become more important than ever.

Fast Casual 145

Fast Casual Food Safety Loyalty Program Customer Experience 145

Modern Restaurant Management

MAY 7, 2021

We’ve been crayon pros for over 30 years, ever since we started partnering with the fast-growing casual dining restaurant chains of the 90s. Read on to learn more about crayons—the unsung heroes of casual dining. As basic as they may seem, crayons bring so much to the table for families in restaurants.

Fast Casual 193

Fast Casual Fine Dining Casual Consumer Goods 193

Modern Restaurant Management

APRIL 26, 2023

In March, Revenue Management Solutions surveyed more than 800 restaurant-goers across the US to find out how they’re dining in 2023. For context and some consolation, year over year, frequency across quick service restaurants (QSRs), fast casual and full service remained steady. At a decline of just 0.7

2023 148

2023 Fast Casual 2022 Pricing 148

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

Fast Casual 104

Fast Casual Food Food Order Mobile Ordering 104

Modern Restaurant Management

DECEMBER 5, 2019

Food delivery apps like DoorDash and Uber Eats are reshaping the industry. The delivery-only business model has attracted some unexpected players. Whether eateries are using a third-party or handling in-house, delivery places enormous demands on their networks. No real estate, tables, chairs and waiters. Is your network ready?

Delivery 145

Delivery Online Ordering Fast Casual Magazine 145

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues.

Equipment 114

Equipment Customer Experience 2023 Fast Casual 114

Modern Restaurant Management

DECEMBER 14, 2021

While restaurants continue to mitigate impacts caused by COVID-19, many have pivoted and found new ways to redefine the dining experience. As seen first with many fast casual chains, we expect more differentiated benefits packages to continue to emerge as a way for restaurants to fill much needed open positions.

2022 199

2022 Employee Relations Outdoor Fast Casual 199

Foodable

APRIL 28, 2022

Listen to "Fast Casual Nation - Craig Erlich" on Spreaker. The Fast Casual Nation Podcast offers exclusive interviews with experts ranging from top chefs and brand makers to executives and restaurants who work in one of the fastest-growing segments of the restaurant industry. Produced by Lisa Pepe.

Fast Casual 89

Fast Casual Casual Leadership Technology 89

7 Shifts

DECEMBER 16, 2020

Outdoor dining One way they evolved their operations was by taking advantage of San Francisco’s new shared spaces program to extend their dining outdoors in order to keep revenue up. Delivery & takeout Initially, The Snug followed what many restaurants were doing by implementing their own takeout and delivery service.

FOH 284

FOH Back of House Front of House Point of Sale 284

Modern Restaurant Management

APRIL 12, 2022

When looking at YOY, guests reduced their frequency across all dining segments, with just 21 percent reporting they ordered “more or much more” from a drive-thru than in the past month. For fast-casual, the picture was grimmer: just 13 percent ordered more; worse still for dine-in, with only 12 percent of consumers ordering more.

Pricing 186

Pricing Fast Casual 2021 2022 186

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic.

Online Ordering 184

Online Ordering Point of Sale Management Management 184

Modern Restaurant Management

NOVEMBER 4, 2021

While many brands will continue to work with third-party delivery services – out of necessity but also awareness – more and more are investing in their O&O apps. One of the key functionalities within many QSR and fast casual mobile apps these days is the ability to order ahead and select curbside pickup.

Mobile Ordering 199

Mobile Ordering Marketing Menu Fast Casual 199

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Mixed take-out bag.

2020 193

2020 Loyalty Program Mobile Ordering Fast Casual 193

Modern Restaurant Management

OCTOBER 12, 2022

Programs that enable data capture, incentivize direct ordering in the wake of third party delivery (saving countless dollars in commission fees), and drive engagement have the ability to create compelling enticements without relying heavily on expensive discounts. Additionally, the Backdoor “Secret.”Menu

Loyalty Program 183

Loyalty Program Merchandise Mobile Ordering Fast Casual 183

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

2022 202

2022 2030 Food Supply Recruiting 202

EATER

NOVEMBER 11, 2020

The ghost kitchen in New York State won’t have an actual dining room, but it will have a lobby with sounds and smells designed to make you feel like you’re. While restaurants that rely on dine-in business are barely making it through this year, a new restaurant model has surged in popularity during the coronavirus pandemic: the ghost kitchen.

Delivery 93

Delivery Front of House Fast Casual Dine-in 93

Black Box Intelligence

NOVEMBER 17, 2022

Leading the industry in average check growth during October were casual dining and quick service, while the segments with the smallest increase in check were fine dining and upscale casual. The best performing segment based on 3-year sales growth for the fourth month in a row was quick service, followed by fine dining.

Fast Casual 74

Fast Casual Front of House Back of House Fine Dining 74

Web Diner

AUGUST 5, 2020

As delivery becomes more prevalent, customers may be unaware that they’re paying more than they were used to. And that’s before adding any delivery fees or tipping. In response to the pressure from third-party delivery platforms, restaurants are implementing new delivery pricing strategies. observed in fast-food chains.

Delivery 57

Delivery Pricing Fast Casual Online Ordering 57

Lavu

OCTOBER 13, 2023

For example, a casual restaurant usually has a higher turnover rate. It is calculated by dividing the number of guests served by the number of tables available during that time period. For example, if a restaurant has 10 tables and serves 30 guests in a four-hour period, its table turnover would be 3. How to Calculate Table Turnover Rate?

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

OCTOBER 20, 2022

Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector. In the casual dining sector, 73 percent of workers do not have English as their first language, and in hotels, 50 percent of workers are non-native English speakers. AI and English Proficiency Training.

Communication 182

Communication Hospitality Fast Casual Customer Service 182

Modern Restaurant Management

MARCH 16, 2021

Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual. environments and are now seen everywhere from fine dining to counter service and everywhere in between. Mark Hoefer, General Manager, Le Bilboquet Atlanta.

Fast Casual 131

Fast Casual Front of House Fine Dining Mobile Ordering 131

Modern Restaurant Management

JULY 12, 2023

Key takeaways include: More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries – followed by major chains (36 percent) and mid-sized regional restaurants (14 percent).

Customer Experience 166

Customer Experience Fast Casual Food Order Consumer Goods 166