7 Shifts

JULY 13, 2023

Restaurant transactions have been moving away from cash and towards electronic forms of payment for years—and that's extending to tips now too. While this is convenient for customers, what are the implications for restaurants—and is this good for employees? Most notably with how the bills get paid.

Cash Management 195

Cash Management Back of House Training Insurance 195

Modern Restaurant Management

NOVEMBER 9, 2023

When you own the equipment, you are responsible for all maintenance and repair services, which can be substantial over time. This ensures that you can stay up-to-date with the latest technology and energy-saving features without the financial burden of purchasing new equipment.

Equipment 197

Equipment Cash Management Small Business Technology 197

Modern Restaurant Management

AUGUST 2, 2023

In the demanding world of the restaurant industry, success is not solely reliant on exceptional food and service. By understanding customer behavior, strategically placing high-profit items, and incorporating innovative pricing strategies, restaurant owners can transform their menu into an influential factor driving business success.

Menu 167

Menu Cash Management Seasonal Menu Influencer 167

Modern Restaurant Management

AUGUST 16, 2023

The food industry has been historically slow to integrate technology and digital solutions. Here are the ways technology is revolutionizing the culinary world through. Gone are the days of cash-only transactions. An added benefit: restaurants can also capture and analyze valuable customer data.

Loyalty Program 167

Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

APRIL 17, 2023

Employees and restaurant owners are benefiting from automation technology: over half of leaders say that revenue has increased since implementing restaurant’s automation tools. Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table.

Mobile Ordering 207

Mobile Ordering Cash Management Online Ordering Front of House 207

Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. According to the National Restaurant Association, the food service industry has encountered a shortfall of $80 billion and counting. Make sure that your restaurant technology stack includes functionalities like: .

Technology 187

Technology Fine Dining Mobile Ordering Online Ordering 187

Lavu

OCTOBER 13, 2023

You can’t fix your table turnover rate without understanding the two key components: the total number of tables and the total number of customers served over a specific period. This should include all tables available for seating customers. This period could be a day, week, month, or any time frame you choose.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. One notable development is the prevalence of QR codes. A recent Paysafe study with 200 U.S.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

Modern Restaurant Management

AUGUST 10, 2022

The food service industry is scrambling to keep up with these new costs, pushing the price of a restaurant meal to a 40-year high. While increasing grocery costs could lead some consumers to eat out instead , it’s clear that restaurants need to do more to justify higher prices and improve the customer experience.

Customer Experience 188

Customer Experience Online Ordering Customer Service Mobile Ordering 188

Modern Restaurant Management

APRIL 1, 2020

Last year, one of the first brands to go cashless, Sweetgreen, changed its policy to accept cash at all its locations. The quick-service restaurant (QSR) started accepting cash after Amazon confirmed it would take cash payments in all of its previously cashless Amazon Go stores. Customers Want Payment Options.

Cash Management 173

Cash Management Mobile Ordering Fast Casual Employee Relations 173

7 Shifts

AUGUST 2, 2023

Technology continues to revolutionize our lives and the world, and the restaurant industry is no exception. Restaurants without team management tools may miss out on top talent, like those who value tech: Gen Z. One third of that generation expects their employer to provide modern workplace technology.

Tip Distribution 195

Tip Distribution Cash Management Employee Relations Audits 195

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Recent technology advancements, mobile devices, and the pandemic all shifted the way restaurants need to operate. What are AI and ML?

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

AUGUST 4, 2020

Technology such as kiosks and mobile apps increasingly had become cornerstones of the new business model prior to the outbreak. Nowadays, though, owners and managers unable financially to bring back their full complement of staff are relying on the technology to facilitate almost everything with a food order, except make it.

Cash Management 198

Cash Management 2003 Mobile Ordering Customer Service 198

Modern Restaurant Management

NOVEMBER 24, 2020

Restaurant owners are being forced to find a way to make it through winter with vastly reduced revenue, and many operators are scrambling to reallocate budgets and manage staffing to survive COVID-19. Using the off-season to plan and improve your business product or service offerings can help you flourish during the busy season.

Cash Management 230

Cash Management Social Media Seasonal Menu SEO 230

SpotOn

MAY 14, 2024

SpotOn, as one of the leading software and payment companies in the field, has become a favorite among managers, restaurant operators, and staff thanks to our personalized customer service, competitive money value, and range of tools designed to help any restaurant succeed.

POS 52

POS Point of Sale Customer Service 2024 52

Lavu

FEBRUARY 26, 2020

Technology is constantly changing and revolutionizing the way restaurants meet customer needs. Gone are the days when servers would approach a customer with a pen and paper. Today, technology is at the helm of on-premise ordering processes. Gathering and storing real time customer information.

Technology 78

Technology Ordering Mobile Ordering Point of Sale 78

Restaurant Engine

OCTOBER 5, 2022

? If you want an edge over the competition, embrace new technologies. ?. In the last several years, many restaurants have adopted new technology to meet the needs of their evolving customers. It’s essential to your long-term success to embrace technology as you move through the next decade. tweet this).

Innovation 59

Innovation Technology Online Ordering Point of Sale 59

The Restaurant Group

MARCH 11, 2024

Managing a restaurant involves so many moving parts, including sourcing high-quality ingredients, purchasing a seemingly endless list of supplies, managing staffing and scheduling, and budgeting for a profitable restaurant – all within a set budget. Luckily, technology has introduced various tools to help with financing.

Management 78

Management Management Cash Management Insurance 78

Modern Restaurant Management

FEBRUARY 16, 2022

Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation. What are best practices for restaurant owners and operators to manage costs right now? How is inflation affecting food prices?

Cash Management 207

Cash Management Food Supply Seasonal Menu Social Media 207

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. When menus are well researched and managed then a restaurant stands a chance of success. Without cash reserves the pandemic cause thousands of restaurant casualties.

Customer Experience 392

Customer Experience Cash Management Customer Service Front of House 392

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. " – John Oakes, Revenue Management Solutions CEO. Slow movers tie up inventory -and the cash needed to by that inventory. For part one, click here.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

7 Shifts

NOVEMBER 12, 2020

In order for new hires to perform well and stay happy in their roles, hiring managers need to pay more attention to the restaurant onboarding process. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts. Customer service training. Questions are encouraged.

FOH 307

FOH BOH Food Safety Customer Service 307

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. This process includes focusing on your daily finances , such as cash flow, payroll, and inventory. Effective marketing brings your restaurant to the attention of new and existing customers.

Management 370

Management Management Small Business Email Marketing 370

7 Shifts

OCTOBER 31, 2022

The management team. Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) Management team. This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Mission Statement.

Point of Sale 397

Point of Sale Back of House Document Download 397

Lavu

SEPTEMBER 29, 2023

According to the Bureau of Labor Statistics July 2023 Job Openings and Labor Turnover Summary , the number of job openings in the food services and drinking places industry was 1.9 This means that there were 600,000 more job openings than hires in the food services and drinking places industry in July 2023.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

JANUARY 26, 2021

There are new technologies, new ways of doing business, and new consumer habits, too. Far-and-away the biggest change for the hospitality industry has been the widespread adoption of technology, which has gone from a luxury to a necessity for restaurants to operate. There are many ways to digital technology into your business.

2021 370

2021 Front of House Social Media Back of House 370

Deliverect

JULY 24, 2020

Is it limited to taking payments and orders, or does it also provide inventory management, a reservations system, kitchen and shift management tools? It’s becoming increasingly important to have a system in place to handle delivery orders and manage the driver or customer pick-up process. Inventory management tools.

Technology 110

Technology Mobile Ordering Front of House Online Ordering 110

Modern Restaurant Management

APRIL 5, 2022

The reasons for the accelerated growth of this idea, the contribution of POS to these kitchens, the display systems to make the operations easier, and the automated operations used in the inventory as well in the kitchen for easy food management- are some of the ideas that will be discussed in the following paragraphs.

Online Ordering 196

Online Ordering Point of Sale Website Management Inventory 196

Modern Restaurant Management

JUNE 5, 2020

Ordering could be as simple as having a widget on your website that collects orders, to something more complex such as developing an app for your restaurant, or integrating a third-party app vendor or SMS technology into your process. It’s a unique time and space to own or manage a food service business.

Fast Casual 208

Fast Casual Online Ordering Cash Management Mobile Ordering 208

The Restaurant Times

OCTOBER 28, 2021

In the post-pandemic times, restaurants and eateries are reopening which means more customer footfall and higher occupancy. In the restaurant industry, effective capacity management is critical to success which depends largely on how well you can control the traffic. Customers also want to be able to order delivery and takeaway.

Technology 52

Technology Operations Point of Sale Mobile Ordering 52

Modern Restaurant Management

JUNE 9, 2020

To safely reopen and resume business in this cherished industry, we’ll need to look to new tools and technologies to help adapt to our “new normal” while continuing to provide and exceed the levels of service that keep customers coming back. Customer Loyalty and Personalized Dining. Contactless Payments.

Fast Casual 139

Fast Casual Cash Management Customer Experience Back of House 139

Hot Schedules

MAY 25, 2021

T oday we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR). How is Fourth’s MacromatiX’s solution helping the leading quick service businesses in the world? Software Engineering Manager. Software Engineering Manager. Chad Marais.

Cash Management 148

Cash Management Customer Service Customer Experience Sports 148

Aaron Allen & Associates

MAY 10, 2024

They provide a way for investors to access dividends generated from real estate investments without needing to buy, manage, or finance properties themselves. This shift can lead to better overall performance and customer satisfaction. This strategic expansion can be crucial for gaining market share and accessing new customer bases.

Hospitality 52

Hospitality Fast Casual Cash Management Hotels 52

Focus POS

DECEMBER 8, 2021

During a “normal” year, restaurant owners and operators face issues such as cash flow and capital, inventory management, hiring and training and providing excellent customer service. On top of that, outdated or complicated technology can frustrate staff and invite errors when people are in a rush.

Mobile Ordering 148

Mobile Ordering Point of Sale Cash Management Food Supply 148

Modern Restaurant Management

FEBRUARY 4, 2022

This instability will push operators to trim costs by shortening menus and investing in labor-saving technology to free up cash for wage increases. A short menu can slim down the food costs through streamlined inventory management, as well as reduced food waste. Health-Conscious Food Will Dominate Menus. Delivery Options.

2022 218

2022 Customer Service Online Ordering Website Management 218

Touch Bistro

MAY 6, 2021

In the wake of the COVID-19 pandemic, sanitizing credit card readers and other technological devices frequently handled by customers and staff has become essential to preventing surface-based transmission of the virus. The Importance of Cleaning Your Restaurant Technology. How to Clean Other Restaurant Technology.

Technology 52

Technology Cash Management POS Customer Service 52

Modern Restaurant Management

MARCH 15, 2023

The research indicates consumer sentiment on dynamic pricing is overwhelmingly negative, and that most customers are unlikely to utilize it in a way that benefits restaurants. Modern Restaurant Management (MRM) magazine asked Molly Burke, senior restaurant analyst, Capterra, for additional insights on the survey results.

Pricing 198

Pricing Consumer Goods Customer Experience Food Order 198