ChowNow

JULY 11, 2025

When going through the ordering process, diners want three things: Speed Ease Clarity Your menu categories have more to do with delivering on those expectations than you might think. On the flip side, a cluttered or confusing category setup can overwhelm guests, slow down ordering, and lead to missed sales opportunities.

Menu 195

Menu Dietary Restrictions Seasonal Menu Online Ordering 195

ChowNow

FEBRUARY 12, 2025

The right marketing strategy helps you get the most out of every dollar by increasing customer retention , boosting order volume, and encouraging repeat visits. Between online reservations, third-party delivery apps, and direct ordering from your website, digital interactions often happen before a guest ever steps through your doors.

2025 195

2025 Marketing Email Marketing Operations 195

ChowNow

MAY 16, 2025

If your site is clunky, hard to navigate, or missing basic features like a prominent online ordering button, your potential customer will bounce because diners have little to no tolerance for friction or confusion when theyre looking for food. 77% of diners visit a restaurants website before they dine in or order takeout or delivery.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

ChowNow

APRIL 11, 2025

Whether someones deciding where to make a reservation or who gets their lunch order, what others say about you online carries real weight. They influence dining decisions, impact how and where your restaurant shows up online, and play a huge role in how your brand is perceived by people who havent placed an order yet.

Online Ordering 195

Online Ordering Social Media Customer Service Customer Experience 195

Modern Restaurant Management

MAY 30, 2025

The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

OCTOBER 28, 2024

Review your inventory and spot areas where there’s over-ordering and spoilage, especially for perishable items like food and garnishes. For example, if a customer orders a standard cocktail, train your staff to offer a premium spirit upgrade, which can boost the profit margin for that order.

Merchandise 195

Merchandise Point of Sale Seasonal Menu Bar 195

Squirrel Systems

MAY 9, 2025

Smart booking platforms like SevenRooms and QSR Automations allow guests to choose outdoor seating as a preference, helping your staff plan more efficiently. Streamline Service With Mobile POS and Tableside Ordering Moving in and out of the restaurant to input orders is time-consuming.

Technology 59

Technology Mobile Ordering Seasonal Menu Outdoor 59

Squirrel Systems

MAY 1, 2025

Introduce wine pairings or tasting events with online booking options. Leveraging Private Dining & Events with Online Booking Many restaurants have underutilized space that could generate additional revenue through private events. Consider: Using event management software to streamline inquiries, bookings, and deposits.

Loyalty Program 59

Loyalty Program Merchandise Email Marketing Mobile Ordering 59

Lavu

JUNE 26, 2025

As more restaurants turn to automation, self-order kiosks are becoming a must-have for improving speed, accuracy, and customer satisfaction. But before making the switch, one key question stands out—what is the actual self-order kiosk price in 2025? What Is a self-order kiosk? Self-order kiosks can range in size and use.

2025 78

2025 Pricing Ordering Fast Casual 78

Modern Restaurant Management

MARCH 11, 2025

"As awful as it was, the pandemic pushed restaurants to completely rethink their operations in order to survive, and some of the changes they made during the pandemic have continued to be beneficial to those restaurants and industry at large." The pandemic made speed, accuracy, and seamless ordering non-negotiable.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Restaurant Engine

MARCH 26, 2025

This may mean dining in at your restaurant or ordering for pick-up or take-out. Restaurants that optimize their online presence to target hyperlocal audiences using Google Maps, Google My Business, local directories, and optimized mobile-friendly websites are going to be the clear winners. Restaurant Web Design, Made Easy.

Marketing 52

Marketing SEO Mobile Ordering Online Ordering 52

Open for Business

OCTOBER 30, 2024

Every time a guest books a table, you’re collecting data that can help you create a more personalized experience. Do they tend to book for special occasions? For example, you might notice that a particular guest always books a table for two on Friday nights. Do they always order the same bottle of wine?

Reservations 60

Reservations Dietary Restrictions Email Marketing Point of Sale 60

Future Food

MAY 29, 2025

It also offers robust support for online ordering, table management, and real-time reporting. Importantly, the system is iOS-compatible and mobile-friendly, giving operators flexible control over service flows and customer interactions. For fast-paced environments, it balances power and usability.

Hospitality 78

Hospitality Technology Food Safety Audits 78

Lavu

JUNE 6, 2025

Should you choose a legacy or a mobile POS system? There are more traditional, legacy point-of-sale systems, which are more hardware-based, and then there are the more high-grade, mobile POS systems, which are more software and cloud-based. Additionally, most of their security and data storage takes place on your restaurant’s premises.

POS 60

POS 2025 Point of Sale Cash Management 60

Lavu

JULY 18, 2025

Best of all, swapping shifts and picking up shifts can all be done through a mobile device. Instead of reaching out to each employee individually, messages such as the above will be automatically sent to each employee’s platforms, and alerts will be sent to the employee’s mobile devices.

2025 78

2025 Mobile Ordering Online Ordering POS 78

SpotOn

DECEMBER 30, 2024

Look in your POS reporting for hourly labor and check your books for the others. Look in your accounting books for these. Handhelds enable servers to take orders and payments at the table instead of running to and from the POS, making them twice as efficient. Handhelds allow servers to take orders and payments at the table.

Operations 52

Operations Loyalty Program Online Ordering POS 52

Chowly

JUNE 18, 2025

But if you're an independent restaurant operator trying to increase margins, drive more direct orders, and track real-time performance, branding alone won’t cut it. Agency vs. But they rarely track what happens after a click, where the order came from, how much you made, or whether a guest will return. Agencies don’t own your results.

Marketing 45

Marketing SEO Mobile Ordering Email Marketing 45

Modern Restaurant Management

APRIL 29, 2025

Off-Premises Dining Is Essential Nearly 75 percent of all restaurant traffic now happens off-premises—meaning that almost three out of four restaurant orders are taken to go. More than 60 percent say they’re ordering off-premises more often than a year ago. Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

EATER

DECEMBER 23, 2024

She told me she had been trying to figure out how to get a turkey from a food pantry; she had fallen on her hip recently, complicating existing mobility issues. The pantries order what they need from us through an online system, and we deliver. She said, Oh my God, and began crying.

Food 266

Food Food Supply Food Truck Agriculture 266

Web Diner

JUNE 6, 2025

Why Mobile UX Matters Mobile traffic has surged, accounting for over 70% of restaurant website visits. Diners rely on their phones to find menus, check hours, place orders, and read reviews before deciding where to spend their time—and their money. It’s no longer a nice-to-have; it’s the main stage.

Mobile Ordering 36

Mobile Ordering Online Ordering Fast Casual Customer Experience 36

Modern Restaurant Management

MARCH 25, 2022

To go contactless, customers scanned a small black and white square called a QR code on their mobile device to see a digital copy of the menu. Some restaurants even took safety a step further by eliminating in-person ordering and offering contactless payment. Book Reservations, Join Waiting List. Promotions.

Social Media 539

Social Media Mobile Ordering Email Marketing Kitchen Safety 539

Modern Restaurant Management

JUNE 24, 2021

Customers want the ability to order online, set up delivery, view seating, and book tables through the convenience of a mobile phone. Not having strong online visibility and mobile-friendly options could likely mean that you are losing diners to the competitor across town who does.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

Modern Restaurant Management

JUNE 12, 2024

and Canada, found that technology such as interactive digital menus, in-restaurant mobile apps, and augmented reality experiences are playing a vital role in empowering restaurants to stay relevant and meet the evolving needs and expectations of diners. When was the last time you placed an order in a restaurant app for curbside pick-up?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

JANUARY 3, 2022

In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts. This information can vary from menus to external links for reservation bookings. Avoid Free QR Code Generators. A free, online QR code generator encodes information into a QR code.

Customer Experience 553

Customer Experience Consumer Goods Mobile Ordering Customer Service 553

7 Shifts

JULY 22, 2022

You have the ability to build custom job postings in order to find ideal, qualified candidates for your restaurant's roles. With 7shift’s mobile-exclusive Find Who’s Available feature , you can stop stressing about your employees calling in sick or no-shows for their shift. Manager Log Book. Staffing for summer. Communications.

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

Modern Restaurant Management

NOVEMBER 10, 2022

Traditional sit-down restaurants and mobile food businesses have uniquely different needs when it comes to insurance. And when it comes to a traditional sit-down restaurant versus a mobile food business, such as a food truck, catering business, or food cart, the insurance needs of both are vastly different and unique.

Insurance 474

Insurance Food Truck Food Mobile Ordering 474

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. According to a survey conducted by S&P Global Market Intelligence, 40% of Americans are ordering more food for takeout and delivery now than they were before the pandemic. Online ordering - Ditto.

Design 397

Design Online Ordering Website Management Social Media 397

Modern Restaurant Management

DECEMBER 20, 2023

Some restaurants were slow to adopt contactless payment methods, efficient booking systems, and other tech solutions, which resulted in missed opportunities to enhance guest experiences and operational efficiency. Notably, not enough investment in technology and digital transformation.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

OCTOBER 7, 2021

Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. In addition, operators can use a digital system to take orders instead of writing them down. Technology also helps bridge communication between restaurant management and staff.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

JULY 29, 2022

No matter the size, a brand always wants to gain more market share in order to secure higher profits. There is also a push around convenient features like app ordering and delivery, especially since the onset of the pandemic. Advertising that entertains audiences generates market-share growth over the long term.

Advertising 522

Advertising Take-out Marketing Social Media 522

Social Hospitality: Restaurants

AUGUST 13, 2020

For example, taking and processing orders, accommodating new arrivals at hotels and venues, processing booking and customer information, processing check-outs faster, and much more. Aside from financial savings, it’s also important to note virtual receptionists can help expedite numerous processes.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

JULY 14, 2020

Leverage two-way SMS to notify diners of order status updates from ConnectSmart Kitchen, including when the order is complete – allowing for no-contact pickup. ” Bbot solutions can integrate directly into a venue’s existing ordering and payment system. ” Valrhona Secures B-Corp. Certification.

Mobile Ordering 410

Mobile Ordering Certification Loyalty Program Kitchen Safety 410

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Book found herself texting pictures of the staff schedule to employees day-in and day-out. “I was a pain.

Operations 370

Operations Book Small Business Communication 370

Modern Restaurant Management

SEPTEMBER 30, 2020

More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. Most Important safety initiatives.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

7 Shifts

AUGUST 21, 2024

Watch the video version of these 5 restaurant communication tips In order to build an effective work culture and a productive team, restaurant leaders need to communicate successfully and at scale with their teams at all times. A new cook’s knowledge of your restaurant’s recipes is reinforced when he references the recipe book.

Communication 370

Communication Front of House Back of House Mobile Ordering 370

Modern Restaurant Management

AUGUST 17, 2022

Take a day off or book a vacation to regroup. With so many restaurants using cloud-based management software, tasks such as creating employee schedules, paying invoices, ordering product, analyzing recipes, and more can be done remotely – even via a mobile app in most cases. Take Some Time Off.

Management 474

Management Management Mobile Ordering 2023 474