7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Ken Burgin

AUGUST 6, 2023

The FAQ (Frequently Asked Questions) list on a restaurant or cafe website helps the business and the customers. It also improves the customer experience, with clear, concise answers to customers’ most common questions, making their website browsing experience smoother – it saves time and phone calls.

Dietary Restrictions 60

Dietary Restrictions Book Events Customer Service 60

7 Shifts

FEBRUARY 15, 2022

So he created a universal training manual, his book— The Surprise Restaurant Manager. Carl Orsbourn and Meredith Sandland wrote the book on the future of restaurants. As part of his research for the book, co-author Carl Orsbourn took the driver's seat—of a DoorDash vehicle. Listen to Rachael Nemeth's episode here.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. They may have discovered you from an Eater article, booked their reservation through OpenTable, or located you via Google Maps, and they will surely review their experience on Yelp — whether positive or negative — when their meal is complete. They Save Your Staff Time.

Online Ordering 203

Online Ordering Customer Service Fast Casual Recycling 203

Web Diner

JANUARY 30, 2019

But, when it comes to customers and seating arrangements, that couldn’t really be further from the truth. While more customers mean more service – which then, in turn, means more profit -, it’s absolutely vital to take into consideration that clients are interested not only in the food but also the experience it comes with.

Seating 48

Seating Fine Dining Customer Experience Customer Service 48

Squirrel Systems

FEBRUARY 28, 2024

In today’s fast-paced digital world, restaurants have many technological tools to enhance customer experience, streamline operations, and grow their brand through positive word of mouth. For instance, a customer who frequently orders vegan dishes might appreciate a discount on the new vegan menu items.

Reservations 52

Reservations Loyalty Program Customer Experience Mobile Ordering 52

Open for Business

JUNE 9, 2023

But how you handle complaints from restaurant customers determines whether a problem results in a happy regular for life or a one-star review. Here’s a 4-step framework for how restaurants should handle all kinds of complaints: Listen to the customer and give them your full attention. It’s just a fact of life.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142

7 Shifts

JULY 28, 2021

Poor restaurant communication equals poor service. There are many working parts between the kitchen and server, and everything needs to be working seamlessly to ensure customer satisfaction. While you do want to be in the driver seat for these meetings, you don't want to do all the talking. Not putting in any floor time.

Communication 430

Communication Management Management Front of House 430

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Emphasize Best-Selling Items.

Marketing 226

Marketing SEO Front of House Website Management 226

Future Food

DECEMBER 1, 2020

A seat is a terrible thing to waste: Restaurateurs need to be proactive in eliminating no-shows. The hospitality industry - restaurants, cafes and the very people that operate these establishments - have received considerable customer backlash of late as they seek to receive advance payment for future table bookings.

Book 78

Book Seating Fine Dining Customer Service 78

Restaurant Clicks

DECEMBER 4, 2021

Reserve your seating for the second-story mezzanine bar or the intimate private wine cellar if you’re planning an event. You will not only enjoy impeccable service but fine meals too. That’s what they have at The Capital Grille. Dressler’s. 1100 Metropolitan Ave #125, Charlotte, NC 28204 Phone: 704-909-6295 Visit Website.

Dine-in 117

Dine-in Fine Dining Website Management Book 117

Restaurant Clicks

DECEMBER 4, 2021

From private rooms and private chefs to secluded seating and enticing entrees, I’ve put together 15 of the best restaurants for private dining in Denver. It definitely wasn’t like any other upscale steakhouse I had ever been to before, and I welcomed the change along with the large windows, bold wall art, and booth and bar seating.

Dine-in 114

Dine-in Fine Dining Book Seasonal Menu 114

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Can customers find you? Think for a moment about your restaurant’s current online presence.

Marketing 203

Marketing Social Media Mobile Ordering Website Management 203

Touch Bistro

JUNE 2, 2021

In fact, restaurant reservations and the technology that supports it is so valuable that public officials and organizations such as the American Industrial Hygiene Association (AIHA) recommend adopting a reservations-only model or call-ahead seating. Booking Management. That means a big shift has to happen soon. Let’s dive in.

Reservations 98

Reservations 2021 Online Ordering Book 98

Social Hospitality

FEBRUARY 25, 2019

It’s vital to keep customers happy and provide a great experience to improve customer retention at your restaurant. Loyal customers stimulate regular revenue and often turn into brand advocates. When they recommend your business to friends and family, you can gain new customers, too.

Social Media 199

Social Media Customer Experience Customer Service Technology 199

Restaurant Clicks

JANUARY 24, 2020

Restaurant reservation apps make it easy for customers to book tables, and they help staff keep track of reservations. . This platform is intuitively designed and easy to use for customers and restaurants. seated diner booked on OpenTable or $0.25/seated seated diner booked on your restaurant’s website.

Reservations 78

Reservations Email Marketing Social Media Book 78

The Rail

APRIL 11, 2024

Many restaurants invest in marketing when they notice low bookings or in the run-up to a low season. But if you want a continuous flow of customers, you must market your services continuously to potential guests, even when business is good. Example of strong CTAs: "Book Your Table Now for French Bistro Night!"

Email Marketing 52

Email Marketing Reservations Marketing Loyalty Program 52

Open for Business

NOVEMBER 21, 2022

Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. A successful service starts before the restaurant opens its doors. Online reservation system.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 28, 2020

Two, there will continue to be pushback on high commission fees from third-party delivery services, and more and more restaurants will find that, given the commission-free alternatives, they simply don’t need them. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

FEBRUARY 16, 2022

From a safety perspective, communal tables can be easily adjusted based on current CDC recommendations as certain seats and portions of the table can be blocked off to limit capacity. Though it can technically fit large groups, it’s also a great option for people who are dining alone.

Design 223

Design Fine Dining Online Ordering Dine-in 223

Future Food

FEBRUARY 9, 2021

Eating out, dining-in on deliveries and drinking at licensed premises are all favourite pastime activities of the modern consumer and provided the offer is well planned and executed, very profitable for the operators with customers returning time and time again. Bar 83 at Sydney Tower, Sydney CBD Image Via Timeout.

Entertainment 158

Entertainment Beverage Customer Experience Customer Service 158

Apicbase

MARCH 28, 2024

The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience. A restaurant’s back of house includes any area of operations the customer doesn’t usually see. Fast and friendly service. These include food production and inventory management. Cost control.

Back of House 52

Back of House FOH BOH Front of House 52

Squirrel Systems

MARCH 15, 2024

Background: Superior Shores Gaming Association, renowned for its diverse entertainment options, including 55 cabinet games and 262 seats for bingo, faced the harsh reality of closing the gaming centers during the pandemic. Recovery and Return to Normalcy: Superior Shores Gaming recovered faster than expected, despite initial setbacks.

Guest Recovery 52

Guest Recovery POS Entertainment Customer Experience 52

Restaurant Clicks

DECEMBER 5, 2021

The restaurant offers customized menus, from circulated appetizer receptions to pre-fixed sit-down dinner menus. The Parlor Room seats twelve, the Small Boardroom seats eight, and the largest boardroom seats 24. The restaurant’s large private dining area can accommodate up to 100 seated or up to 150 standing.

Dine-in 111

Dine-in Fine Dining Book Website Management 111

EATER

MAY 5, 2023

For McDonald’s, Sweetgreen, and others, reducing seating means chains can open smaller stores, saving on expensive real estate, especially in urban areas. At IHOP’s nascent Flip’d locations , all the food is packaged to go, and there’s limited seating — the modern, urban evolution of a chain famous for being a drunken late-night refuge.

Fast Casual 107

Fast Casual Food Food Order Mobile Ordering 107

Restaurant Clicks

DECEMBER 1, 2021

They first opened their doors way back in 1918, and they’ve delivered a combination of elegant cuisine and five-star customer service ever since. You’ll work with the staff to develop a custom menu and wine pairing. Their private dining area is a separate room that can accommodate about 20 people. Anson Eleven.

Dine-in 106

Dine-in Specials Back of House Book 106

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

7 Shifts

OCTOBER 31, 2022

Speak to what sets you apart from the pack, what food you'll serve, the service style (fast-food, fast casual, fine dining, etc.) This covers the customer base you're hoping to appeal to, your position in said market, and what you'll do to catch people's eyes. Who is your target customer? Manager Log Books. Positioning.

Point of Sale 397

Point of Sale Back of House Document Download 397

Buzztime Business

DECEMBER 19, 2023

These 32 winter bar promotions give customers a reason to get out of their PJs and into your place for good times…all winter long. And no, the author of the James Bond books didn’t invent the martini (but he did create the Vesper). 8) Boozy Book Club Give book worms a choice. 5) Bar Games Tournament Darts.

Bar 88

Bar Seasonal Menu Events Back of House 88

Deliverect

JANUARY 21, 2020

With 49% of American millennials spending more on dining that they save for the future*, any food business would be wise to market to this group of customers. More importantly, make sure your millennial customer can book a table and order food online. 1 Use technology, because they do. 2 Reach them on social media. Not exactly.

Social Media 103

Social Media Online Ordering Workshop Email Marketing 103

Restaurant Clicks

NOVEMBER 12, 2021

Some rooms hold as many as 120 people comfortably, and there are fully private and semi-private options. A few menu choices for private dining include my personal favorites, Chilean Sea Bass, Calamari, and bone-in Filet Mignon. Nico Osteria. 1015 N Rush St, Chicago, IL 60611 Phone: 312-994-7100 Visit Website. Multiple locations Visit Website.

Dine-in 114

Dine-in Fine Dining Book Events 114

Restaurant365

JUNE 9, 2021

Focus on the customer experience. First, start by examining the entire customer experience. When a customer first discovers your restaurant through a search and discovery platform, what does their first impression look like? Finally, how do you get a customer to return? Increase average spend per guest.

FOH 78

FOH BOH Front of House Back of House 78

Open for Business

SEPTEMBER 20, 2022

Regardless of how great the food is, people won’t return to a restaurant if the service stumbles. So the question of how to improve service in a restaurant is important. The challenge is that great service isn’t any one thing. To improve service, you must attend to the entire guest experience. Jump links.

Customer Experience 88

Customer Experience Online Ordering Customer Service Front of House 88

Modern Restaurant Management

JULY 30, 2020

After reopening in May and June, the CDC and state governments provided guidance for inside dining, but even with reduced seating, 73 percent of people are uncomfortable dining indoors at a restaurant. As a result, the industry is seeing a tenfold increase in outdoor seating compared to this time last year.

Outdoor 210

Outdoor Audits Dine-in Seating 210

Next Restaurants

MAY 4, 2021

You no longer need to have a person dedicated to handling reservations, leaving your staff free to better serve your guests already in the seats. In turn, your guests will also be able to easily access this information online and can instantly book tables or make changes to their reservations. Kitchen Display Systems.

Online Ordering 139

Online Ordering Fast Casual Mobile Ordering Point of Sale 139

Restaurant Clicks

NOVEMBER 12, 2021

Personally, some of the things I look for in a bar include the services offered, food and drinks selection, decor, and the general atmosphere. Literally, the place isn’t big, but their services are top-notch. The bar gives coach seating priority to customers with physical disabilities to extend their comfort levels.

Bar 103

Bar Seating Coaching Seasonal Menu 103

Sling

NOVEMBER 11, 2019

If your dream is to be an owner or manager of a food-service business, understanding the options available to you — the types of restaurants you can open — is an essential first step in your success. Seating options. Means by which the food is served to the customer. Means by which the food is served to the customer.

Fast Casual 104

Fast Casual Fine Dining Food Truck Casual 104