ChowNow

FEBRUARY 21, 2025

Increasing your restaurants online order volume doesnt have to feel like an impossible task. In this guide, well walk through seven practical ways to boost your restaurants online order volume. Optimize Your Website and Online Ordering Experience If your restaurants website isnt easy to use, youre probably losing out on online orders.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

FEBRUARY 21, 2022

Nowadays, vegan food is becoming normal in restaurants and fast food joints. With increasing promotions in restaurant magazines, food blogs, and social media platforms, more people are expected to join this mega-trend. Restaurant industry is on the cusp of change. Bn at an impressive 22 percent CAGR in 2022.

Fine Dining 554

Fine Dining Fast Casual Food Supply 2022 554

Modern Restaurant Management

MAY 21, 2021

A restaurant is only as good as the team behind the scenes. As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Many successful brands take a different approach.

Social Media 508

Social Media Customer Experience Email Marketing Online Ordering 508

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety'

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Modern Restaurant Management

OCTOBER 4, 2021

Whether you’re handling marketing for a chain restaurant, or just trying to heighten the visibility of your own local mom and pop diner, here are seven pro tips for restaurant marketing that will give your eating establishment a much-needed boost. This is true for any type of business, but especially for restaurants.

Marketing 474

Marketing Loyalty Program Social Media Online Ordering 474

ChowNow

MAY 9, 2025

When youre updating your online menu or online ordering system, its tempting to just copy over the dish names from your restaurant menu and call it a day. Well-written menu descriptions dont just tell guests whats in a dish; they entice customers, set the tone for your brand, and can increase sales.

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want?

Loyalty Program 454

Loyalty Program Mobile Ordering Dietary Restrictions Social Media 454

Modern Restaurant Management

MAY 21, 2020

Even though the COVID-19 pandemic persists across the globe, governments have started easing lockdown restrictions and allowing restaurants to reopen finally. The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places.

Social Media 539

Social Media Food Safety Cash Management Kitchen Safety 539

Modern Restaurant Management

OCTOBER 11, 2021

You set yourself up for success by finding the right niche for your restaurant. By focusing on niche marketing , your restaurant will flourish. When you take these factors into consideration, you can find the customers most likely to be interested in your restaurant. Restaurant Type. Existing Customers.

Marketing 492

Marketing Food Truck Fine Dining Fast Casual 492

Modern Restaurant Management

JUNE 28, 2022

The development of robotics in the post pandemic scenario has changed the overall scenario for the industries, especially the restaurants industry. The prominence of food delivery and service robots has increased in the overall restaurant industry. This is owed to the uncertainties faced by the restaurants at the global level.

Delivery 575

Delivery Food Customer Service Front of House 575

Modern Restaurant Management

OCTOBER 22, 2021

Seventy-two percent of people choose a restaurant based on comments and images shared by others on Facebook, according to a study by Social Media Monthly. This article will explore seven tips on using Facebook Ads to increase your market share of customers. Optimize the Landing Page Experience.

Social Media 493

Social Media Advertising Events Customer Experience 493

Modern Restaurant Management

OCTOBER 19, 2022

In a sector as vast as the restaurant industry, digital marketing becomes a critical tool to standing out among the crowd, especially as Q4 inches closer. When done right, SEO can build brand awareness, increase web traffic and drive overall online customer engagement. The trick is knowing when you use one or the other…or both!

SEO 474

SEO Social Media Website Management Online Ordering 474

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service. Emphasize Best-Selling Items.

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

AUGUST 12, 2024

Artificial intelligence (AI) is transforming companies across all industries including the restaurant sector. Restaurants are integrating AI in many facets of their operations to gain a competitive advantage. Restaurants are increasingly harnessing AI technology to boost efficiencies and reduce costs.

Audits 449

Audits Employee Relations Back of House SEO 449

Culinary Cues

MARCH 16, 2025

Restaurants didnt know how to react. How can we stay in business when customers have no interest in leaving their homes? Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. Takeout and delivery were the salvation of many restaurants during the pandemic.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Culinary Cues

JANUARY 3, 2023

I have long embraced this philosophy when it comes to restaurants, but it also can apply to any business. How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

APRIL 30, 2021

The pandemic has ravaged many businesses in the country and few industries were hit as hard as the restaurant industry. Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently. Now more than ever, restaurant owners need to improve the way dining places are run to survive these uncertain times.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

JANUARY 22, 2020

The food and restaurant industry has evolved dramatically over the years. When people decide to dine in your establishment, they don’t just want to eat good food; they want to have a pleasant experience, as well. Your ability to provide excellent customer service will play a big part in defining the success of your establishment.

Customer Service 440

Customer Service 2020 Social Media Mobile Ordering 440

Modern Restaurant Management

MARCH 18, 2021

Menus are shifting quickly to digital screens, promising operational efficiency and a consistent brand experience from dine-in to drive-thru. No other artifact in your restaurant is more capable of setting the tone or telling your story. What’s the story about why your restaurant exists in the first place? In your world?

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Modern Restaurant Management

APRIL 5, 2022

These platforms are gaining popularity among people who wish to dine with their families at home and still wish to enjoy the flavor and quality of restaurant food. In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Culinary Cues

SEPTEMBER 26, 2020

We all know the challenges facing restaurants right now – there is little benefit in reiterating the problems. What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward?

Kitchen Safety 432

Kitchen Safety Back of House Front of House Customer Experience 432

Modern Restaurant Management

NOVEMBER 3, 2023

As a restaurant owner, you’ll know just how powerful word-of-mouth can be. All it takes is one negative review or piece of criticism, and instantly, potential might customers turn away from your business and toward a competitor. Smaller creators local to your restaurant can often prove to be more effective.

Influencer 491

Influencer Book Marketing Social Media 491

Culinary Cues

AUGUST 7, 2021

Identifying problems has never been a challenge in the restaurant industry – there are many. Let’s look for a moment at one of those problems (challenges) and apply these three steps: PROBLEM: The restaurant industry, universally, is having an impossible time trying to find competent, committed individuals to work in all positions.

Social Media 474

Social Media Cash Management Blog Equipment 474

Modern Restaurant Management

APRIL 29, 2022

Consumers are now looking out for restaurants that provide a fully curated vegan meal that serves everything from starters to desserts. This has led fine-dine restaurants to change their existing food menus and offer completely plant-based food dishes. According to Sentient Media, nearly 10 percent of the U.S. have turned to veganism.

Seasonal Menu 508

Seasonal Menu Beverage Sustainability Fine Dining 508

Culinary Cues

JANUARY 11, 2022

Entering the restaurant business has always been like a non-swimmer jumping in the deep end of the pool and hoping that he or she will float. Those who think they are entering the restaurant business with visions of wealth and prosperity are more often than not setting themselves up for disappointment.

Customer Experience 463

Customer Experience Café Hospitality Customer Service 463

Culinary Cues

NOVEMBER 17, 2020

More difficult than you may have thought, more chaotic than you might expect, more poetic than you realize, and more fulfilling than you would understand: this, to me, describes the environment of the professional kitchen that few customers are able to view or experience. TEN THINGS YOU DIDN”T KNOW ABOUT A RESTAURANT.

Back of House 547

Back of House Customer Service Seasonal Menu Front of House 547

Culinary Cues

MAY 15, 2025

Repetition gives the chef experience in how to adjust. Competence will come if you stay true to the process. [] CONSISTENCY: Consistency is the Cardinal rule of restaurants and how they work towards building a steady, return clientele. Your customers are less inclined to seek surprises and more inclined to expect consistency.

Uniforms 223

Uniforms Coaching Restaurant Law Customer Experience 223

ChowNow

FEBRUARY 11, 2020

If you’ve taken a look at Grubhub’s app lately, you may have noticed an immense amount of new restaurants available for online ordering. After all, the delivery giant more than doubled what they call their “restaurant inventory” in the past quarter. Grubhub added 150,000 “non-partnered” restaurants to its platform last quarter. .

Pricing 397

Pricing Online Ordering Customer Experience Social Media 397

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team? It is, and must be, a team effort.

Front of House 474

Front of House Customer Experience Dine-in Workshop 474

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

DECEMBER 1, 2019

After paying that small bit of tribute it is back to business as usual – spending money with the familiarity of chains, well known and heavily advertised brands, and buy on-line (yes even on-line business with restaurants through apps like GrubHub). Small restaurants are the real incubators for ownership. This was someone’s dream.

Small Business 489

Small Business Customer Experience Customer Service Seasonal Menu 489

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. Restaurants with a clear, “bought into” mission statement are successful. Ahh…the mission statement. The shorter, the better.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

APRIL 14, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three and What’s Next?: MRM Restaurant Survival Guide Updates.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Culinary Cues

APRIL 9, 2020

As one of the oldest professions known to mankind – cooking is a noble endeavor that serves as a portal for all that a culture means and restaurants are the vehicle for delivering this to and sharing culture with people of all ethnicities, race, genders, and beliefs.

Customer Experience 520

Customer Experience Customer Service Dine-in Sports 520

Culinary Cues

APRIL 6, 2020

This storytelling through cooking evolved over centuries into restaurants that offered interesting tales to strangers and friends alike. Today, restaurants serve a multitude of purposes that has brought this industry to a status of importance that is impossible to deny. You take care of customers above all else.

Travel 539

Travel Back of House Customer Service Small Business 539

The Rail

MARCH 25, 2025

By Jordan Hayes, Contributor Relocating a restaurant is a major event that offers an opportunity to rebrand, refresh, and create excitement among your customers. A well-planned announcement not only reassures loyal patrons but also attracts new customers eager to explore your new location.

Social Media 130

Social Media Email Marketing Customer Experience Events 130