Modern Restaurant Management

SEPTEMBER 10, 2021

Combining a shortage of customers and employees as a result of the COVID-19 pandemic with the ongoing flux of health code restrictions, restaurants are struggling to drive traffic and relevance within respective customer bases. The advantages of hologram technology aren’t limited to novelty, either.

Entertainment 485

Entertainment Social Media Customer Service Technology 485

Culinary Cues

MARCH 16, 2025

How can we stay in business when customers have no interest in leaving their homes? Do you remember how challenging it was (and continues to be) to attract employees and customers once the pandemic seemed to settle down? Will you work with expensive third-party services like Uber Eats or staff your own delivery service?

Food Supply 232

Food Supply Customer Service Recruiting Delivery 232

Culinary Cues

MAY 1, 2025

When the choice is degrees of excellence then customers will view the community as a destination for a great meal. [] COMPETITION DRIVES INNOVATION At first, restaurants in a competitive market will do what they can to keep up and follow the lead of those first innovators. This is how neighborhoods or towns become known as food destinations.

Fine Dining 352

Fine Dining Innovation Consumer Goods Customer Service 352

Modern Restaurant Management

APRIL 14, 2020

This new site is a one-stop hub of critical information for restaurants, employees, customers and industry partners. ” The experts at Parts Town authored a blog post for independent restaurants about how to transition toward delivery. "Cox Media has been very supportive to us during this difficult time.

Online Ordering 530

Online Ordering Back of House Customer Service Small Business 530

Modern Restaurant Management

APRIL 5, 2022

In this blog, we will discuss the various facets being utilized to enhance the entire operation of the ghost kitchen efficiently. For instance, Denny's, an American table service diner-style restaurant chain, launched two ghost kitchen brands in 2021 to increase its market share.

Online Ordering 491

Online Ordering Website Management Point of Sale Inventory 491

Goliath Consulting

FEBRUARY 8, 2022

The restaurant industry has been slowly adopting new innovative technology and digital solutions as of recent. Since 2020, this has led to an increase of new technology systems for restaurants and helped them adapt to a new digital reality. QR codes have been mentioned a few times in our blogs. Food locker systems.

2022 195

2022 Technology Online Ordering Customer Service 195

Culinary Cues

JANUARY 8, 2021

Think about the technology sector as a prime example. So here is the good news: there will be ample opportunities in 2021 and beyond for chefs, cooks, managers, and service staff who recognize the immediacy of the challenge and the new skill set that will be required of successful players and leaders in the field. If this is your M.O.

2021 474

2021 Social Media Kitchen Safety Restaurant Law 474

Modern Restaurant Management

MARCH 18, 2021

Before investing in technology, however, go back to basics with a purpose-driven strategy. Setting this context early provides a lens through which your customers can better understand your decisions elsewhere and provide some rationale for things that seem out of place like unique ingredients, unfamiliar techniques, or premium prices.

Back of House 474

Back of House Seasonal Menu Customer Experience Fast Casual 474

Typsy

MAY 11, 2021

As your restaurant looks forward to offering in-person dining again, you may want to try innovative approaches to customer experience. With new safety regulations coming into force and new technologies becoming available, now is the time to adapt and change the way your venue operates.

Technology 183

Technology Loyalty Program Customer Experience Customer Service 183

Modern Restaurant Management

FEBRUARY 28, 2020

When cell phones got smart, they became the shiny new technology toy. ’” Reading and responding to emotions using voice response technologies can deepen connection, build business and cement loyalty. . Now it’s smart speakers, which are proliferating like crazy. Globally, at least 2.2 ” Entertain and Convince.

Marketing 420

Marketing Fast Casual Entertainment Article 420

Modern Restaurant Management

APRIL 2, 2020

Toast's Rally for Restaurants initiative, uniting top brands across the technology and foodservice sectors in support of the foodservice community during the COVID-19 health crisis. ” NCR wants to help its restaurant customers during this difficult time. TransAct® Technologies Incorporated is offering its BOHA!™

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Goliath Consulting

OCTOBER 19, 2020

Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2). ” A detailed pro/con list of third-party vs self-delivery is found here on our previous blog (13). . 2020 has been quite a learning experience.

2021 339

2021 Point of Sale Food Safety Kitchen Safety 339

Culinary Cues

MAY 15, 2021

Our menus are too large: The days when the way to customer satisfaction was through extensive variety are probably gone. It also means that more significant time must be spent training service staff how to upsell and create enhanced customer value. Technology can provide ways to fill in the gaps.

Customer Experience 449

Customer Experience Cash Management Customer Service Front of House 449

Culinary Cues

JUNE 29, 2024

The service staff members have been well-trained and are enthusiastic about the restaurant concept. Certainly, fantastic tasting, smelling, and looking food is essential and guests do return for great service, so, what else is missing? We know the technology is here to help us along, but the customer rarely thinks that way.

Customer Experience 345

Customer Experience Dine-in Back of House Customer Service 345

Goliath Consulting

MAY 19, 2020

It can be stressful to manage a growing catering business without relying on technology. According to Daniel Smith, writer for QSR Magazine, “technology is playing a prominent and escalating role in catering. According to Daniel Smith, writer for QSR Magazine, “technology is playing a prominent and escalating role in catering.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

AUGUST 12, 2020

We’ve also included a restaurant marketing plan PDF with all the questions you need to ask (and answer) to get into the minds of your customers and create a marketing recipe for success. But would a first-time customer know what your restaurant is made of by sitting at a table? Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Focus POS

JUNE 2, 2020

First and foremost is the strategic recalibration of quick service restaurant (QSR) and fine dining business models. According to the National Restaurant Association, the food service industry has encountered a shortfall of $80 billion and counting. Make sure that your restaurant technology stack includes functionalities like: .

Technology 187

Technology Fine Dining Online Ordering Mobile Ordering 187

Harbor Touch

MARCH 18, 2025

The next youre racing to keep inventory stocked while customers wait for tables. Whether youre a seasoned owner or just starting out, this advice will help you boost efficiency, keep your team motivated, and turn customers into regulars. Motivated teams deliver better service. That keeps customers coming back for more.

Management 148

Management Management Seasonal Menu Cash Management 148

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. Employee time-off requests.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Modern Restaurant Management

AUGUST 5, 2022

Quick service restaurants (QSR) are gaining immense popularity owing to their fast service and mouth-watering menus. QSRs are not only offering plant-based food items but are also allowing consumers to customize their orders by adding cheese and veggies of their choice. Burger King’s All Vegan Menu.

2030 450

2030 2022 Customer Experience Innovation 450

7 Shifts

SEPTEMBER 26, 2022

Food Service Skills For Your Resume. 5 Restaurant & Food Service Skills for Your Resume. Food Service, Kitchen, & Hospitality Tech. In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. And restaurateurs get great customer reviews and a higher check average. Offer customizations and add-ons.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

7 Shifts

MARCH 10, 2021

A successful business plan covers everything from the food you’ll serve to how your restaurant will look and how you want your customers to feel. Invest in Technology Accounting and inventory management software are just a couple of the technologies that small business owners should invest in.

Management 370

Management Management Small Business Email Marketing 370

Goliath Consulting

OCTOBER 6, 2020

We discussed in our earlier blogs why it is a great time to buy a food franchise in 2020 through 2021. You also have to staff the right people and figure out who your target customers are even before you come up with your marketing plan. The company also has a management division that manages full-service restaurants.

Franchise 418

Franchise Franchising Fast Casual Customer Service 418

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

The Rail

OCTOBER 18, 2022

By Shubham Ahuja, Contributor It’s no secret that technology has become a major player in the hospitality industry over the past several years – such as increase adaption in delivery, online ordering, and touchless ordering/payment. You may be wondering where this technology will lead the industry in the future and if you should adopt it now.

Online Ordering 241

Online Ordering Allergens Customer Experience Food Order 241

Culinary Cues

JUNE 14, 2022

64% of those independent restaurants were “full-service”. Everywhere you look, people are beginning to line up for a return to the good old days of restaurant service. Passion, interest in learning, service orientation, personality, and drive will, as always, set the stage for a dynamic team and a successful restaurant.

Fine Dining 474

Fine Dining Food Supply Customer Service Presentation 474

Culinary Cues

APRIL 29, 2024

Reactionary approaches involve increasing rates of pay, dumbing down menus, reducing hours of operation or levels of service to limit the number of employees needed, raising prices to compensate for higher rates of pay, reducing portion sizes while raising prices, or even looking at automation and technology to “right the ship.”

Front of House 317

Front of House Back of House Training Customer Service 317

Goliath Consulting

APRIL 28, 2020

Meanwhile, smaller restaurants had to turn to third-party delivery services like Doordash, UberEats, Grubhub to deliver food to their customers. However, the main issue with these third-party services have been their exorbitant fees, often ranging from 25 to 30 percent of sales (4).

Delivery 269

Delivery Food Back of House Franchise 269

Modern Restaurant Management

MAY 12, 2020

In this edition of MRM News Bites, read about efforts to help the restaurant industry and heroes as well as "new normal" restaurant technology and products. “Launching Studios supports the ecosystem approach of providing a diverse set of services to Zuul members,” said Scott Landers, co-founder of Figure 8 Logistics.

Mobile Ordering 376

Mobile Ordering Online Ordering Food Order Hospitality 376

7 Shifts

APRIL 3, 2020

That is what we are going to answer in this blog—providing you with steps you can take right now to reduce your costs and boost your revenue to keep your restaurant profitable during COVID-19. POS Systems Your point of sale is the technological heart of your restaurant and the system which is most mission-critical to your operations.

BOH 368

BOH POS Influencer Point of Sale 368

Restaurant365

OCTOBER 29, 2021

Your back-office restaurant technology can be used to help grow both guest loyalty and your business. Restaurants are devoting time, energy, and marketing resources to improve the customer experience. However, the benefits of improving the customer experience go beyond just getting better reviews.

Customer Experience 158

Customer Experience Technology Mobile Ordering Point of Sale 158

Black Box Intelligence

JUNE 4, 2025

But campaigns and menu innovations that don’t align with current restaurant market trends or customer preferences? To provide a crude example, promoting high-priced items during economic downturns may not resonate with value-seeking customers. Technology Trends Technology isnt just streamlining operations.

Marketing 91

Marketing Loyalty Program Customer Experience Back of House 91

Goliath Consulting

JUNE 23, 2023

In today’s ever-evolving technological landscape, the restaurant industry stands poised to embrace innovation and transformation. With its ability to streamline operations, elevate customer experiences, and drive overall success, AI has become an indispensable asset for modern restaurants.

Email Marketing 195

Email Marketing Customer Experience Social Media Customer Service 195

The Rail

MARCH 21, 2023

By Andrea Abbondanza, Contributor In our previous QR blog post , we looked at seven reasons why your restaurant should start using QR codes and the immense benefits they provide both your guests and your staff. Menu Stands QR codes on menu stands provide a convenient and contactless way for customers to access restaurant menus.

Social Media 278

Social Media Email Marketing Front of House Customer Experience 278

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 195

Dietary Restrictions Online Ordering Customer Experience Catering 195

Restaurant365

DECEMBER 6, 2019

Your servers are constantly on the go – every second matters when it comes to turning tables and providing high-quality service to your guests. A Mobile POS Speeds Up Service and Decreases Table Turn Times. The data scientists at Upserve found that their restaurant customers using a mobile POS saw a 50% quicker order-to-table time.

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POS Blog Mobile Ordering Front of House 117