Steady Work: Best Restaurant Management Advice from Starbucks’ ‘Playbook’
Modern Restaurant Management
JUNE 30, 2020
It’s relevant today because it helps restaurant leaders contend with enduring issues like crisis recovery, demand fluctuations, food waste, keeping the human touch, managing change, and retaining employees. In this excerpt, Gaudet describes learning how the new system would improve the work of managers, baristas, and support partners.
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