Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

Loyalty Program 371

Loyalty Program Customer Experience Customer Service 2025 371

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. There will always be a customer on the receiving end of that waste of time. There will *always *be something your staff can do to enhance a patron’s dining experience.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

MAY 22, 2025

In the food service industry, branded apparel is a critical extension of your business's identity. The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Culinary Cues

MAY 1, 2025

Lets take a look: [] RAISING THE BAR Consumers dont know what they dont know, until they know what they didnt know. The same can be true for the quality of purchased meats and fresh fish, an expanded wine list, broader selection of regional beers, an upgrade to quality coffee and tea, or even improving the sound system in dining rooms.

Fine Dining 356

Fine Dining Innovation Consumer Goods Customer Service 356

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. The question now becomes – how to make sense of that data and use it to elevate the dining experience. The question now becomes – how to make sense of that data and use it to elevate the dining experience.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

ChowNow

APRIL 11, 2025

Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Slim and stylish is fine, but in a restaurant, function beats form every time. That means fewer errors, faster service, and no more wasted steps running back and forth to a POS terminal.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Future Food

NOVEMBER 27, 2024

From the rise of AI to the increasing popularity of experiential dining, businesses are adapting creatively to meet new consumer demands. Hospitality businesses that were exposed to reduced consumer discretionary spending, higher operational costs and increased costs of servicing debt were most likely to be at risk.

Hospitality 78

Hospitality 2025 Food Back of House 78

Lavu

FEBRUARY 28, 2025

POS systems do more than just process payments they enable restaurants to personalize menus by analyzing customer data. Customer Insights : Track orders, dietary preferences, and trends. Why It Matters: Boosts Satisfaction : Tailored dishes meet customer preferences. Improves Operations : Smarter inventory and menu management.

POS 78

POS Menu Dietary Restrictions Loyalty Program 78

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Whether you manage a busy caf or a full-service restaurant, these actionable tips can make a significant difference in your daily operations.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Perfect Daily Grind

JULY 14, 2025

The country drinks around 14 billion espressos every year , reaffirming the long-standing tradition of drinking fast, cheap coffee quickly, often while standing at the bar in a traditional coffeehouse. It’s often necessary to educate customers about what a quality cup of coffee means and why it needs to cost more than €1,” Zach says.

Café 134

Café Consumer Goods Education Agriculture 134

The Restaurant Group

APRIL 12, 2025

How It Works in the Restaurant Business In the restaurant biz, influencers share their dining experiences, spotlighting your culinary delights to their audience. Reaches New Customers Quickly Influencers introduce your restaurant to audiences you might not reach through traditional advertising.

Influencer 78

Influencer Marketing Social Media Food Truck 78

Black Box Intelligence

MAY 12, 2025

They honor top-tier brands that have not only excelled in operational metrics but have also fostered environments that prioritize employee satisfaction and customer delight. Make their customers super happy (this is called the Voice of the Customer award). Eatn Park (Family Dining) Who is Eat’n Park? Why They Won?

2025 52

2025 Fast Casual Fine Dining Casual 52

Future Food

MARCH 5, 2025

Successful precinct designs are aligned to the key strategy drivers Delivering a modern dining precinct in a club environment demands a holistic strategy that goes beyond architectural or interior design plans.

Fast Casual 78

Fast Casual Fine Dining Customer Experience Dine-in 78

Future Food

MARCH 6, 2025

Successful precinct designs are aligned to the key strategy drivers Delivering a modern dining precinct in a club environment demands a holistic strategy that goes beyond architectural or interior design plans.

Fast Casual 78

Fast Casual Fine Dining Customer Service Customer Experience 78

Restaurant Engine

OCTOBER 30, 2024

This means fine-tuning your digital marketing and really harnessing the power of video on your website and social media platforms. It’s the perfect way to give your current and future customers a glimpse at how much care you put into your food and service. Interviewing several customers at your bar about their experience.

Social Media 59

Social Media Email Marketing Customer Service Fine Dining 59

Lavu

JULY 25, 2025

From wait times and staff efficiency to sales trends and customer satisfaction, POS system performance offers critical insights into daily operations. In this post, we’ll break down what your POS system is really saying about your business and how to use that information to optimize performance, improve service, and boost profitability.

POS 78

POS Point of Sale Loyalty Program Mobile Ordering 78

Paper Chase Accountancy

JULY 9, 2025

” Average Check: This represents the average amount that is spent by each customer dining. Comps: This represents complimentary items or service given to guests. Customer loyalty and promotions are ways to keep COGS in a café within healthy margins. Servers are often taught to upsell to raise average check.

Hospitality 59

Hospitality Fine Dining Fast Casual Loyalty Program 59

Modern Restaurant Management

MARCH 11, 2025

Even though local and state orders prohibiting or severely restricting restaurants’ ability to serve customers and generate and revenue, standard business liability policies did not provide coverage, and many policies had a pandemic exclusion. Restaurants have had to rethink hiring, wages, and benefits to attract and retain talent.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Paper Chase Accountancy

MAY 30, 2025

Sample Bookkeeping for Restaurants and Bars: In the hospitality industry without precise record-keeping, even the most successful establishments can find themselves adrift, struggling with cash flow, compliance, and ultimately, profitability. Learn more about our Accounting Services !

Bar 52

Bar Cash Management Point of Sale Back of House 52

Lavu

APRIL 25, 2025

Whether you’re running a food truck or a full-service restaurant, mobile inventory tools are game changers. Quick-service restaurants benefit from instant updates, while full-service venues can easily handle detailed ingredient tracking. By reviewing patterns, managers can fine-tune stock levels and cut down on waste.

Inventory 78

Inventory 2025 Management Management 78

SpotOn

JUNE 27, 2025

Over the last several years, QR order and pay has gone from being a fringe technology to a widely used solution for restaurants, bars, breweries, and wineries. Misconception 1: You can just turn QR codes on at your restaurant without making any operational changes and it'll work just fine. At all tables or just outdoor seating?

Mobile Ordering 52

Mobile Ordering Online Ordering Back of House Front of House 52

Web Diner

FEBRUARY 21, 2025

Ever wonder why that craft cocktail at your local bar seems irresistible, or why you always end up ordering that premium coffee drink when you meant to get regular brew? Professional menu designers, like our team at Webdiner, use sophisticated heat-mapping tools to analyze customer eye movements and optimize item placement for maximum impact.

Menu 36

Menu Back of House Seasonal Menu Design 36

Restaurant Clicks

APRIL 8, 2025

With so many BBQ joints, choosing the best can ignite fierce debates—possibly even bar fights! Customers praise the consistent quality, with smoky richness that stands out in every cut. Slow-smoked over pure oak wood, the meats carry a robust smokiness, with a finely tuned balance of peppery seasoning and juicy tenderness.

Seasonal Menu 78

Seasonal Menu Sourcing Customer Service Customer Experience 78

SpotOn

NOVEMBER 26, 2024

Corkage fees are typically found in casual dining and fine dining restaurants, encouraging guests to select a bottle from the restaurant, instead of bringing their own.  Check the restaurant's wine list or dinner menu if there's some curiosity about corkage fees while dining out.

Fine Dining 52

Fine Dining License Point of Sale Website Management 52

SpotOn

DECEMBER 30, 2024

A bar or brewery is considered to be the highest profit margin restaurant business with a gross profit margin on alcohol that's around 80%. But many owners don't account for the high fixed costs of bars —like repairs, insurance, and alcohol theft which can leave them with less profit than expected.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Paper Chase Accountancy

MAY 20, 2025

What’s the role of outsourced services? Outsourced accounting services can provide cost-effective, expert solutions, allowing restaurant owners to focus on core business operations. Learn more about our Accounting Services ! Similarly, improper accounting for restaurants and bars can result in fiscal discrepancies.

Cash Management 52

Cash Management Hotels Hospitality Point of Sale 52

Modern Restaurant Management

MARCH 4, 2025

While total spending growth was nearly flat compared to January, sector-level trends showed consumers shifting more spend to retailers and restaurants in February and spending less at service-based businesses. ” Fake ID Spikes St Patrick’s Day marks a big weekend for bars, restaurants, and dispensaries across the country.

Delivery 221

Delivery 2025 2024 Point of Sale 221

Restaurant Engine

MAY 14, 2025

Celebrate your customers with loyalty programs and grow your retention rate. Even more compelling, Metrobi also found, Customers would increase their spending at a restaurant by 35% if it offered a compelling loyalty program. Customer Loyalty is Key You already know the restaurant landscape is crowded and competitive.

Loyalty Program 52

Loyalty Program Website Management Point of Sale Customer Experience 52

Modern Restaurant Management

NOVEMBER 1, 2024

The survey, conducted with 755 decision-makers from full-service to quick-service establishments, challenges the narrative of an industry in distress, instead painting a picture of adaptability and resilience. Inflation (or the increased costs of goods and services) is still a top pain point for operators (15 percent).

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

APRIL 1, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining trends, hiring trends, tech trends, brunch trends, alcohol trends, and egg prices. American Diner Trends Despite a higher cost of living, the average consumer’s dining habits are unchanged.

Pricing 251

Pricing Technology 2025 Point of Sale 251

The Restaurant Group

MAY 6, 2025

We’re talkin sales totals, customer orders, kitchen prep times, even that feedback card someone scribbled on. This includes daily sales, popular meals, customer reviews, and even employee schedules. Customer Behavior Data Your regulars are talkinwith their wallets. Thats customer behavior insights in action.

Cash Management 78

Cash Management Online Ordering Point of Sale Mobile Ordering 78

EATER

FEBRUARY 4, 2025

It was already goofy that one of Manhattans hottest new bars was run by the guys behind Houlihans, but putting straight-up pizza rolls on the menu not pizza rolls with locally made cheese, not pizza rolls with a Korean influence, basically just. Every fine dining restaurant put a burger on the menu, and no dish was complete without bacon.

2009 241

2009 Fine Dining Back of House Dine-in 241

Modern Restaurant Management

NOVEMBER 27, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news of Drinksgiving and Thanksgiving trends, FSR challenges, and "out-of-the-box" dining habits. The annual report surveys 600 independent full-service restaurant (FSR) owners and operators from across the U.S.,

2025 221

2025 Loyalty Program Back of House 2024 221

EATER

NOVEMBER 12, 2024

Scott Suchman This year, we found ourselves blissfully forgetting about the world outside the dining room, and settling into meals that felt exciting, confident, and joyful Dining out should be a lot of things — nourishing, thought-provoking, less than a week’s rent — but one that can be easy to forget about is fun.

Seasonal Menu 362

Seasonal Menu Fine Dining Front of House Back of House 362

Paper Chase Accountancy

MAY 22, 2025

Looking back at the most recent recession, dining out dropped 8.8% Paperchase’s financial specialists in the restaurant and bar industry analyzed same store data across all restaurant sectors to detail the correlation between equity-market crashes and the food and beverage business.

Hospitality 52

Hospitality Fast Casual Marketing Fine Dining 52