Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.” This follows a new love of customization, indulgence, and comfort in the US.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. However, understanding how to calculate and improve your bar's profit margin is key to long-term success. One key area to focus on is drink sales, with cocktail sales accounting for about 23% of a bar's revenue.

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Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

APRIL 4, 2025

T’s Brunch Bar’s four locations in Metro Atlanta feature dishes with a southern twist and charm, but owner Teneshia Murray had to learn a few lessons before finding the right blend for the elevated brunch concept. We also pay close attention to the food left behind on the plate when a customer leaves.

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Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

OCTOBER 25, 2024

Leaders in the sector have noted not just the potential to attract customers who are increasingly making purchasing decisions based on their environmental ethics. A recent study — Food Waste on Food Service — reported that, on a global scale, around $2.6 trillion dollars is lost due to wasted food.

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Waste Equipment Inventory Customer Service 309

Restaurant Business

JUNE 23, 2025

And fast-food customers Chef Jonathon Sawyer discusses his Chicago restaurant, Kindling, and his latest TV appearance Are we reaching peak chicken tender saturation on menus? 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun.

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Bar Fast Casual Leadership Back of House 162

Modern Restaurant Management

JUNE 27, 2025

Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.

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Loyalty Program Customer Experience Customer Service 2025 371

Restaurant Business

JULY 2, 2025

Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. Photo: Shutterstock Waffle House customers no longer have to pay extra for eggs. But not all breakfast chains chose to pass egg costs on to customers. By Joe Guszkowski on Jul. By Joe Guszkowski on Jul.

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Pricing Back of House Fast Casual 2025 244

Goliath Consulting

NOVEMBER 22, 2024

As cannabis legalization expands across the United States, restaurants and bars are beginning to introduce THC beverages to their menus. Restaurants and bars are responding by introducing THC beverages to their menus, tailoring their offerings to meet the rising demands.

Beverage 221

Beverage Bar Email Marketing 2024 221

Modern Restaurant Management

JULY 16, 2025

“Most agencies can offer marketing services, but very few truly understand what it’s like to be in the weeds on a Friday night, when a chef didn’t show up and ticket times are running at 40 minutes,” said Beechner. The service industry truly saved my life. Service industry people are my tribe.

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Marketing Social Media Email Marketing Back of House 332

Modern Restaurant Management

JUNE 18, 2025

When someone goes to a nightclub or live music night at a bar, the expectation is that it will be loud and they may have to shout to be heard. If the music is too loud or inappropriate, the guest’s night is ruined and their money wasted, no matter how good the food or service. Music and dining are all about expectations.

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Loyalty Program License Customer Experience Restaurant Law 251

Modern Restaurant Management

FEBRUARY 5, 2025

But while wings still dominate as the top football snack, new data suggests that more fans are choosing to watch the game at home rather than head to their local sports bar. This suggests fans are stocking home bars instead of ordering drinks out. “Customers still associate the experience with your brand. .

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Food Order 2024 Delivery Sports 309

7 Shifts

NOVEMBER 25, 2024

As a restaurant manager or operator, you are the driving force in productivity – leading your staff and keeping customers happy. There will always be a customer on the receiving end of that waste of time. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Goliath Consulting

OCTOBER 26, 2024

With Halloween approaching, it’s the perfect time to introduce themed cocktails that will excite your guests and make your bar the go-to destination for spooky sips. Crafting festive drinks is a great way to engage customers and set the mood for Halloween celebrations.

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Menu Seasonal Menu Email Marketing Bar 221

Restaurant Business

JULY 2, 2025

Fast-casual Condado Tacos—which prefers calling itself “next-gen casual”—has long had a bar program with a selection of conventional margaritas and beers to go with its Mexican-style menu and vibe. But those same margaritas had been on the menu since 2014 when the bar, so to speak, was set a bit lower. By Patricia Cobe on Jul.

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Fast Casual Beverage Back of House Leadership 240

EATER

OCTOBER 15, 2024

Rifrullo Café, a cozy farm-to-table restaurant in Brookline, Massachusetts, hums with customers on a steamy July mid-morning. As a chef, I have a responsibility to do my best to create good environments for people, customers, and the community,” says Marnell-Suhanosky. Food service buildings in the U.S., Community, environment.

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Compost Food Equipment Waste 284

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. How do you handle customer complaints and turn negative experiences into positive ones? How do you handle disputes between customers and employees?

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Leadership Management Management Operations 195

Modern Restaurant Management

MAY 29, 2025

Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. Customer feedback. Restauranteurs can also utilize QR codes as a channel to link customers directly to their business calendar.

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Menu Loyalty Program Download Customer Service 371

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

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Training Kitchen Safety Food Safety Customer Service 195

EATER

APRIL 30, 2025

. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

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Serving Fine Dining Employee Relations 2025 265

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. The misuse of these personal music services can put the business at risk.

License 221

License Operations Fine Dining Customer Service 221

Lavu

APRIL 4, 2025

Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customer experience, and maximizing profits. A modern POS system for bars goes beyond just processing paymentsit helps with inventory management, staff scheduling, and real-time sales tracking.

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POS 2025 Bar Point of Sale 78

EATER

DECEMBER 3, 2024

Carnitas Ramirez in Alphabet City received an award from Eater NY for Best Counter-Service Spot. Jutharat Pinyodoonyachet/Eater NY Raise a glass to the year’s best bars, restaurants, pop-ups, and roving trucks across 20 Eater cities What does 2024 taste like?

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2024 Food Truck Social Media Customer Experience 308

EATER

APRIL 2, 2025

The announcement included nominees for Outstanding Restaurateur, Best New Restaurant, and the regional Best Chef awards, as well as finalists for three new categories: Best New Bar, Outstanding Professional in Beverage Service, and Outstanding Professional in Cocktail Service. Check out the full list of finalists below.

2025 332

2025 Beverage Hospitality Leadership 332

Modern Restaurant Management

APRIL 24, 2025

It greets guests, sets the rhythm of service and quietly guides spending. Using an AI playlist creator that instantly generates customized music playlists based on your specific needs, such as business type, location, time of day, mood and target audience can make the Mother’s Day music process easy.

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License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

APRIL 29, 2025

Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms. They also launched Review Insights, which use LLMs to analyze and surface reviewer sentiment across key themes like food, service, and ambiance.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

MAY 22, 2025

In the food service industry, branded apparel is a critical extension of your business's identity. The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

MAY 9, 2025

In cities like New York, you’ll find eateries that mirror the bistro’s casual sophistication, while Tokyo’s intimate wine bars reflect a similar ethos of warmth and simplicity. Tech-savvy tools: Online reservations and ordering streamline service for busy guests.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars.

Reservations 221

Reservations Book Customer Experience Dine-in 221

The Rail

NOVEMBER 15, 2024

By Heather Langley, Contributor The hospitality environment evolves at a rapid rate, and bars and restaurants must continue adapting to the ever-changing needs of the consumer. A POS system acts as a central channel for managing orders, payments, and customer interactions. What is Restaurant POS Integration?

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POS Cash Management Point of Sale Customer Experience 130

EATER

OCTOBER 21, 2024

This ideally reinforces the connection in the customer’s brain between their everyday choices and the resulting impacts on the environment: “You’ve saved so many gallons of water, you’ve saved so many square meters of land and emissions and energy,” as Goldman says. Congratulations. without interruptions. So he took action.

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Sustainability Sourcing Consumer Goods Compost 326

Sculpture Hospitality

JUNE 24, 2025

Running a successful bar involves more than just crafting perfect cocktails and providing excellent service. Ignoring these crucial aspects can lead to hefty fines, temporary closures, and, most importantly, put your customers and staff at risk. It also demands a commitment to health and safety.

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Bar Customer Service Operations Management 103

The Rail

MAY 12, 2025

Are you moving to provide a better customer base? This clarity also lets you communicate confidently with your team and customers, helping them buy into your vision for your restaurants future. Remember, location influences customer flow, staff retention, and menu pricing. Lower rent? More foot traffic?

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License Uniforms Social Media Customer Experience 130

Restaurant Business

JUNE 23, 2025

23, 2025 Photograph: RATIONAL Facebook Twitter LinkedIn Maintaining clean and hygienic equipment is one of the most important tasks in food service — and also one of the most despised. Most of all, it’s not nearly as much fun as preparing food and serving customers, the reason most people love working in food service.

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Food Supply Leadership Kitchen Safety 2025 200

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

ChowNow

APRIL 11, 2025

Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Bonus points if the interface is also customer-friendly, especially if you plan to use tablets for self-ordering or digital menus. For staff, it means faster table turns and fewer logjams around the POS.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

JUNE 10, 2025

Younger consumers lead the way on bar tips: a full 52 percent of 18-30 year-olds leave at least $5 for their bartender, compared to 44 percent of 31-49 year-olds and 40 percent of those over 50. Women are also more likely to withhold tips than men: 21 percent of women say they usually don’t tip service workers, versus 13 percent of men.

Consumer Goods 221

Consumer Goods Loyalty Program Dine-in 2025 221

Restaurant Business

JULY 3, 2025

Its core product is online ordering, but it has expanded into marketing and customer engagement as well as payment processing. Still, it takes private one of the industry’s most widely used tech companies and one of its earliest innovators, helping numerous restaurant chains take their businesses online.

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Leadership Mobile Ordering 2025 Online Ordering 268