Modern Restaurant Management

MAY 30, 2025

They also adapted how they reach their customers by investing in restaurant and Instagram marketing, working with local influencers, and running targeted advertisements. One key way to do this is to train your customer service team to really listen. Putting empathy first in your communications can make a real difference.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

NOVEMBER 29, 2023

Become a Resource Chances are, your clientele is consuming news of some sort – thus pursuing earned media opportunities can be as effective in reaching your customer base as paying for an advertising placement. Media training from PR pros will prepare you to conquer any interview.

Social Media 493

Social Media Employee Relations Food Safety Influencer 493

Restaurant Business

APRIL 9, 2025

The state of the industry report found that 30% of restaurants planned to devote resources to kiosks, which can assist with inventory, employee trainings, menu control, and so much more. Their kiosks also offer benefits like upselling, advertisements, multi-language support, and inventory management.

Take-out 199

Take-out Technology Fast Casual Inventory 199

Modern Restaurant Management

APRIL 4, 2025

This can be done through advertising and public relations portals. Of course, with advertising, you can convey exactly how you want your message relayed to the general public. That includes making sure they compensated properly and invest in their training to keep them learning and growing. Where do you look for inspiration?

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Evaluate whether internal systems are running at their peak and identify opportunities to introduce new menu items or to open new locations.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

JUNE 9, 2023

Hire and Train Staff Invest time and effort in training your employees so that they’re capable of embodying your vision for the restaurant. Addressing this problem with sufficient training and employee perks will be crucial to hold onto valuable staff members.

License 408

License Document Hiring Fine Dining 408

Modern Restaurant Management

DECEMBER 21, 2020

Digital advertising will become high priority. Whereas TV was a big part of the advertising mix for national chains and larger regional chains, the shift to off-premise will force restaurant brands to much more heavily lean into digital advertising channels than ever before. Internal Systems and Restaurant Design Will Evolve.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

OCTOBER 4, 2024

If you consistently fall short, assess what it will take to turn the business around and what it will cost you – whether it’s a further financial investment, more training, improved retention, or replacing people. Every new person coming in, hourly or management, had to undergo a training program of at least six weeks.

Restaurant Law 419

Restaurant Law Customer Service Training Franchise 419

The Rail

APRIL 14, 2025

A small company loan offers the funds required to reach a larger audience, whether via digital advertising , content marketing, social media interaction, or search engine optimization. While excellent content marketing presents your restaurant as an authority, paid advertising efforts on Google and social media create focused traffic.

Small Business 130

Small Business Cash Management Social Media Consumer Goods 130

Modern Restaurant Management

AUGUST 7, 2020

We knew we had to keep calm, but act quickly, and that's exactly what we did – getting the right PPE and training for our team. We used a blend of local PR, paid social advertising and social influencers to help spread the word that Meson was open and safe to visit.

Customer Service 474

Customer Service Advertising Influencer Take-out 474

Modern Restaurant Management

NOVEMBER 22, 2022

However, limited budgets and resources necessitate thoughtful hiring decisions in order to reduce wasted time and costs on advertising positions or training new hires. Training and onboarding for a new role is no small task and it can take time to learn before they can begin meeting needs. How to avoid.

Hiring 514

Hiring Recruiting Employee Relations Mobile Ordering 514

Modern Restaurant Management

NOVEMBER 26, 2019

While the lack of workers will affect every size of operator, smaller restaurant operators will most likely struggle with seasonal hiring even more due to lack of brand recognition, limited advertising options, and monetary restraints not allowing for competitive offers. Tap into Former Employees. Hang in there!

Hiring 472

Hiring Recruiting Restaurant Law Customer Experience 472

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Choose wisely.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

EATER

OCTOBER 24, 2024

That name could refer to the fact that these cakes were made to feed visitors who were called to militia training days, or to the idea of the cake helping to “muster” votes. By other accounts , these cakes were also served and sold at town meetings.

2016 329

2016 Reference 2024 Government 329

Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials).

Communication 471

Communication Franchise Franchising Leadership 471

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant. CAFÉ Talks Podcast.

Menu 482

Menu Seasonal Menu Front of House Café 482

Modern Restaurant Management

DECEMBER 10, 2021

Promotion and advertising are what we call a restaurant’s “secret sauce.” ” Let’s look at seven ingredients that you should include in advertising and promotional campaigns for your restaurants. Train your staff to build other taking points. Emphasize Best-Selling Items. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

MARCH 27, 2024

Properly Train Staff It is easy to assume employees understand their role, but they can’t deliver a brand’s desired experience unless expectations on customer engagement, cleanliness, and ticket times are clearly outlined. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Restaurant Business

JUNE 13, 2025

With more than 25-years of experience, Secor previously served as senior vice president of operations and training at GoTo Foods. At Taco John’s, she will oversee restaurant operations, technology and training. Chris Patterson has been named vice president of training for Houston TX Hot Chicken.

Leadership 144

Leadership 2025 Email Marketing Magazine 144

Modern Restaurant Management

APRIL 24, 2020

Covid-19 has created a shift in mindset, so business owners aren’t looking for the cheapest cleaning anymore, but cleaning done by a reputable brand using EPA and CDC approved disinfectants, performed by highly trained cleaners with documented and duplicatable procedures.

Front of House 525

Front of House Customer Experience Back of House Dine-in 525

ChowNow

MAY 30, 2025

Just make sure your staff is hyped and trained upwhen done right, these promos move fast. Promote the theme weekly on your restaurants social media, highlight it on your menu, and train your team to deliver a fun, on-brand experience. The goal is to give both new customers and your regulars a reason to come in now , not someday.

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

Culinary Cues

JANUARY 3, 2023

In fact, when done from the heart – hospitality is your greatest advertising tool because your happy guests will pass along the word. PLAN BETTER – TRAIN HARDER. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back. Hospitality is present when something happens “FOR” you.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

NOVEMBER 17, 2020

I remember going through Edible Arrangements training in Connecticut with a large group of new franchisees. Over the course of five days, we all received the same training. Because marketing isn’t just about advertising; it’s about patience. That’s also how he’s written books and trained for a marathon.

Franchise 474

Franchise Franchising Definition Operations 474

Culinary Cues

APRIL 3, 2020

Make sure that every employee is properly trained and on-board with the importance of this process. The pool of potential employees will be substantial and so will be the need for training. You should plan that many of your old employees will not return so effective training will be essential. PLAN BETTER – TRAIN HARDER.

Guest Recovery 382

Guest Recovery Social Media Kitchen Safety Food Safety 382

The Rail

APRIL 10, 2025

Regulators are tightening enforcement around false advertising and sustainability claims. Restaurant operators can start by evaluating existing supplier relationships, focusing on training staff, using the right technology to connect with customer values, and communicating their progress. A more effective approach is transparency.

Food Supply 130

Food Supply Social Media Sustainability Sourcing 130

Modern Restaurant Management

DECEMBER 31, 2024

To combat revenue challenges, 36 percent of leaders said their top investments would be in enhanced sales and marketing technology, promotions, and loyalty programs, alongside 27 percent who are planning staff investments, including enhanced training, salaries, recruitment, and benefits. hours per day playing mobile games, compared to just 0.7

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

NOVEMBER 14, 2019

In the beginning we had a huge commitment to training. We had leadership from the heart program, Hog Heaven University, a certified Pitmaster program and a train the trainer program. You used to have to hire an advertising agency to market to your customers. Today, your customers are your advertising agency on social media.

Advertising 361

Advertising Social Media Technology Loyalty Program 361

The Rail

OCTOBER 30, 2024

A reliable and well-trained team is essential for handling the various logistical challenges during the delivery process. Restaurants must invest in advertising and promotional campaigns to raise awareness about their delivery options in a crowded marketplace.

Delivery 130

Delivery Food License Customer Service 130

7 Shifts

DECEMBER 27, 2019

When you hire someone who doesn’t share your team’s values , no amount of training or tips will make them engaged in their work. Orientation and training ($820.96): Onboarding are training are costly and time consuming. Contrary to popular belief, it isn’t employee dissatisfaction with pay or scheduling.

Hiring 360

Hiring Front of House Customer Service Customer Experience 360

Embrace the Suck

MAY 24, 2023

While you may already be promoting to your customers, it's equally significant to advertise to your prospective staff. To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning. This involves marketing your restaurant as an appealing workplace.

Recruiting 335

Recruiting Coaching Hiring Customer Experience 335

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. Texting is a valid format for team training. Simply put: training employees through text message. Why texting?

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

OCTOBER 2, 2024

If everyone is advertising “value,” is it really value? Value deals have trained customers to spend less, so reversing this effect won’t be an immediate fix. Value pricing will eventually become a less effective tactic for restaurant brands with the market becoming oversaturated with discounted options.

Loyalty Program 449

Loyalty Program Mobile Ordering Coupons Customer Experience 449

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. Marketing & advertising It's your job to ensure the restaurant's seats are full, especially if you're not part of a massive franchise that benefits from corporate advertising.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

NOVEMBER 15, 2022

Be honest and transparent (but do not advertise it). This could mean training your staff in stronger upsell, or investing in technology that helps your restaurant operate more efficiently. Check your competitor's pricing. It's easier to charge more when everyone else is (and they are).

Pricing 490

Pricing Food Supply Seasonal Menu Menu 490

Modern Restaurant Management

JANUARY 27, 2020

Franchisor support services may include, among other things, site selection review, initial management and employee training, grand opening assistance, on-going training for key personnel, and marketing/advertising assistance. Prepare a Franchise Disclosure Document.

Franchise 337

Franchise Franchising Document Restaurant Law 337

7 Shifts

JULY 10, 2020

Frequency and repetition will help your advertisements get noticed. When it comes to preparing your staff for your reopening, ensure you’ve updated their training for the latest health and safety procedures and precautions your restaurant will be observing. Advertise! ??

Events 351

Events Social Media Seating Kitchen Safety 351

7 Shifts

FEBRUARY 8, 2024

In addition to scheduling, 7shifts handles staff payroll, tip management, hiring and application management, employee training, and much more. RUN also acts as an HR software, connecting payroll to core employee functions like training, record keeping, and onboarding. Get a Demo 6. Apple | Android 18. Apple | Android 19.

Management 367

Management Management Operations Mobile Ordering 367