EATER

OCTOBER 21, 2024

Restaurants hoping to make a positive impact on the climate face an enduring challenge: selling their ambitious goals to diners simply looking to have a good time This story was produced in partnership with Civil Eats. The “ PLNT Impact Tracker ” on PLNT Burger’s website wants you to think about what you’re eating. without interruptions.

Sustainability 326

Sustainability Sourcing Consumer Goods Seasonal Menu 326

Modern Restaurant Management

DECEMBER 3, 2024

Survey results indicate diners are seeking distinctive dining experiences, planning ahead with early reservations, and seeking out earlier evening bookings The holiday season is bringing a wave of excitement among diners, with 68 percent of respondents planning to celebrate at restaurants or bars. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

7 Shifts

OCTOBER 28, 2024

As a restaurant owner, it's easy to pour money into advertising and promotions without knowing how much it’s really costing your business. Knowing how to calculate and optimize your customer acquisition cost (CAC) can help you make smarter decisions about your marketing and advertising strategies.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

SEPTEMBER 15, 2020

As the nation grapples with another wave of restaurant closings and reduced dining room capacity, establishments must quickly respond to the cry for innovation in the industry. Data shows that guests want to dine out but safety concerns are the biggest factor holding them back. No-Touch Menus. Local Promotional Planning.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

MARCH 24, 2025

Value-driven dining and a growing interest in regional brands are two trends uncovered in Yelp's 2025 Fastest Growing Brand s report. To learn more, Modern Restaurant Management (MRM) magazine reached out to Kadecia Ber, Yelp’s advertising trends expert. Regional flavors are gaining traction—BB.Q

2024 221

2024 2023 Customer Experience Pricing 221

Restaurant Business

JULY 2, 2025

By Patricia Cobe on Jul. 02, 2025 Facebook Twitter LinkedIn Six new flavor-forward margaritas launched at Condado Tacos in June. | All photos courtesy of Condado Tacos. His bucket list included about 20 puree flavors to start. “Joe Joe was like a mad scientist in the innovation lab,” added Sarah Kear, CMO of 52-location Condado Tacos. “We

Fast Casual 240

Fast Casual Beverage Back of House Leadership 240

Modern Restaurant Management

MAY 14, 2020

With social distancing guidelines specifying six feet of distance between customers in essential businesses, and most states ordering stay-at-home and shelter-in-place mandates, many restaurants that previously focused only on exceptional dine-in experiences, or those that thrived on foot traffic, have been forced to shutter.

Customer Experience 558

Customer Experience Online Ordering Social Media Mobile Ordering 558

Modern Restaurant Management

SEPTEMBER 24, 2020

Off-premise dining was already on-trend in the restaurant industry well before COVID-19. Just since the beginning of the pandemic and the restrictions on on-premise dining, 62 percent of operators have or plan to implement designated takeout areas due to the re-configuration efforts. Delight Your Customers. Simplify Their Lives.

Coupons 596

Coupons Social Media Online Ordering Customer Experience 596

Modern Restaurant Management

DECEMBER 21, 2020

Digital advertising will become high priority. Whereas TV was a big part of the advertising mix for national chains and larger regional chains, the shift to off-premise will force restaurant brands to much more heavily lean into digital advertising channels than ever before. Dining areas will shrink.

2021 478

2021 Online Ordering Email Marketing Advertising 478

Modern Restaurant Management

NOVEMBER 19, 2020

By creating a social media presence, restaurant owners can utilize tools that these platforms offer such as localized advertising using demographic filters or using cookies and remarketing techniques to find repeating customers. This is key for collecting data, and enables the restaurant to create targeted advertising materials.

Online Ordering 539

Online Ordering Social Media Coupons Advertising 539

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. This often means marketing and advertising efforts are done on-the-fly or simply 86’d.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

Restaurant Business

JUNE 17, 2025

And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% this year, according to new data from Intouch Insight. By Heather Lalley on Jun. 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. And customers are responding.”

Food 275

Food Fast Casual Leadership Loyalty Program 275

Restaurant Business

JUNE 23, 2025

By Joe Guszkowski on Jun. 23, 2025 Facebook Twitter LinkedIn The restaurant tech vocabulary keeps expanding. Image by Nico Heins/Midjourney Want to sound smart at the next restaurant tech cocktail party? . Image by Nico Heins/Midjourney Want to sound smart at the next restaurant tech cocktail party? Add these six terms to your vocabulary.

Hiring 175

Hiring Mobile Ordering Advertising Leadership 175

Modern Restaurant Management

FEBRUARY 8, 2021

Facebook and Instagram are powerful advertising tools for any restaurant wanting to reach people in their community or tourists traveling through their area, whether to increase indoor dining numbers or, in today's climate, driving more pickup and curbside orders. and dinner from 5 through 10 p.m.

Social Media 539

Social Media Advertising Online Ordering Travel 539

Modern Restaurant Management

JANUARY 26, 2022

On the flip side, if you run an upscale restaurant, offering a prix fixe menu is a great way to attract customers who usually wouldn’t dine with you. In order to attract more customers, advertise your prix fixe Valentine’s Day menu on social media, flyers, and more. A prix fixe menu also gives off an air of elegance.

Social Media 563

Social Media Seasonal Menu Advertising Events 563

Modern Restaurant Management

NOVEMBER 24, 2020

With some outdoor dining pilot programs coming to an end as we head into the winter months, tens of thousands of restaurants across the country will be forced to operate at a fraction of typical capacity without added outdoor seating to supplement the loss. Does your dining room layout need a social distance inspired layout?

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

NOVEMBER 22, 2021

Now, more than ever, dining establishments need to delight customers at every touchpoint, gain real-time customer feedback and secure competitive insights. Listings are vital for guests who search online for places to dine out. But how dining establishments manage the review process varies widely.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

Modern Restaurant Management

JULY 20, 2022

Industry advertisers have needed to remain nimble as economic conditions have turned on a dime, reevaluating their campaigns to reflect changing restrictions, consumer behaviors and more, sometimes at a mere moment’s notice. Last mile similarly applies when looking at the advertising industry. Local Search Done Right.

Advertising 474

Advertising Consumer Goods Transportation Retail 474

Modern Restaurant Management

OCTOBER 22, 2021

Still, because there are many competing businesses in the dining sector, it’s becoming increasingly difficult to stand out from the crowd. For example, check out how Pizza Express has enticed customers to dine with them with its free dough balls advert. Everybody needs to eat, so the sale of food will never go out of fashion.

Social Media 493

Social Media Advertising Events Customer Experience 493

Modern Restaurant Management

MAY 20, 2025

The Value Wars continue to shake up the dining industry, increasing competition for the same share of stomachs. For fast casual chains, competition includes usual suspects like casual dining and QSRs as well as c-stores and grocery chains who are ramping up foodservice offerings to capitalize on the trading down trend.

Fast Casual 221

Fast Casual Casual 2025 Dietary Restrictions 221

Modern Restaurant Management

AUGUST 18, 2020

Beyond just ensuring consumer health and safety , restaurants now reopening to the public need to create new marketing, entertainment and advertising strategies for incoming customers—especially now that live music could be unsafe, and just playing songs on a speaker might not be enough. Localized and Customized Advertising.

Entertainment 450

Entertainment Social Media Sports Advertising 450

Modern Restaurant Management

NOVEMBER 1, 2022

When dining out, more than half of consumers are watching their pennies and selecting cheaper items on the menu or cutting out desserts and/or appetizers to save on the bill. “As Americans are cutting back on their dining experiences, restaurants must be more proactive in getting customers in the door,” added Fink.

Fine Dining 473

Fine Dining Seasonal Menu Social Media 2022 473

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. Perkins and Huddle House are classics of the family-dining genre.

Fast Casual 185

Fast Casual Front of House Back of House Leadership 185

Modern Restaurant Management

FEBRUARY 1, 2023

The key here is in understanding the two types of advertising – traditional v. The key here is in understanding the two types of advertising – traditional v. Traditional job advertising allows you to have a fixed budget while using old job data to inform decisions as to where to post your jobs.

Hiring 474

Hiring 2023 Advertising Recruiting 474

Modern Restaurant Management

APRIL 28, 2022

The survey also found that consumers have altered their dining habits since the start of the pandemic. Provoke Insights is a full-service market research firm specializing in branding, advertising, and content marketing initiatives. This includes one-fifth of diners who are overall eating out less.

Food Supply 471

Food Supply Magazine Advertising 2022 471

Modern Restaurant Management

JANUARY 26, 2021

Whether it’s offering dining in, takeout or delivery, businesses are committed to keeping their employees safe and helping a cautious public feel more confident about eating out again. We’ve limited our capacity for indoor dining and are complying with social distancing mandates that are informed by local and state guidelines.

Kitchen Safety 508

Kitchen Safety Food Safety Dine-in Delivery 508

Modern Restaurant Management

DECEMBER 16, 2020

QSR brands that quickly adapted television advertising campaigns with messaging to respond to the pandemic saw this strategy pay off with greater consumer engagement, according to EDO, an advertising insights and analytics company that specializes in search engagement.

Fast Casual 362

Fast Casual Advertising Online Ordering Casual 362

EATER

NOVEMBER 21, 2024

Lille Allen Signs posted in New York City accused Carbone of including seed oils in its spicy rigatoni. But why is that even a problem? The flyers started popping up like dandelions around Manhattan. CARBONE PUTS SEED OILS IN THEIR SPICY RIGATONI,” they screamed in expectant outrage. The talking points have become so popular that Robert F.

Advertising 329

Advertising Influencer 2023 2022 329

Modern Restaurant Management

FEBRUARY 14, 2022

Even if your planned menu is similar, maybe you could offer something unique in the dining experience. If your restaurant’s neighborhood has no high-quality dining options, your restaurant may fill that niche neatly. Think about it: you can’t possibly know what your restaurant is up against unless you do your research.

Transportation 575

Transportation Social Media Menu Pricing 575

Modern Restaurant Management

JULY 28, 2020

As the COVID-19 pandemic continues to affect the ways we live, work and dine, the restaurant industry has been experimenting with different ways to adapt and continue serving customers who cherish dining experiences. The Front Counter Is Now Digital. Even though digital can help with ordering, a courteous greeting can go a long way.

Customer Experience 554

Customer Experience Online Ordering Mobile Ordering Customer Service 554

Restaurant Business

JUNE 25, 2025

Photo courtesy of Panera Bread “I look forward to working closely with Nikka as we develop and execute our strategic plan to build a culture of highly engaged and empowered teams, deliver an exceptional guest experience and increase franchisee profitability,” said Carbone, in a statement.

Leadership 226

Leadership Fast Casual 2025 Casual 226

Modern Restaurant Management

FEBRUARY 2, 2023

As the world is largely re-opened post-COVID, people are eagerly out and about dining in restaurants and bars to reinvigorate their social routines. According to Morning Consult , 77 percent of all polled adults are comfortable dining out at restaurants or cafes as of June 2022.

Fine Dining 474

Fine Dining Customer Experience Events Seasonal Menu 474

Modern Restaurant Management

OCTOBER 28, 2021

Improving air quality in restaurants can provide an economic benefit, as customers will feel more confident in dining out once more. With COVID-19 positive cases on the decline, restaurants can finally focus on getting customers back into dining rooms and promoting their dining experiences. Hesitancy to Return to Normality.

Front of House 437

Front of House Back of House Customer Experience Advertising 437

Modern Restaurant Management

MAY 6, 2021

With strict government health lockdowns in place, dining out became a thing of the past. Restaurants lucky enough to have access to outdoor dining space had to balance the needs of the business with the safety of customers and employees. Dining shifted outdoors, inside tents or into bubbles. Mom and Pop Remodeling.

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Restaurant Business

JUNE 17, 2025

17, 2025 Facebook Twitter LinkedIn DoorDash now offers services like reservations and advertising. Then last week, DoorDash revealed that it had acquired Symbiosys, an ad tech startup that will allow restaurants to advertise themselves on places like Google, TikTok, Instagram and Snapchat. Is that a good thing for restaurants?

Leadership 185

Leadership Advertising 2025 Reservations 185

Modern Restaurant Management

OCTOBER 16, 2023

With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. In August 2023, only eight percent of consumers we surveyed say they do not eat out, so dining out is “in” again. 62 percent rarely or very rarely enjoy fine dining.

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

SEPTEMBER 16, 2020

Customers are going to be hesitant to dine indoors. That they can get coronavirus from someone sitting next to them while dining. Post a picture to Google My Business of “2020 Hours” Callers just want to know you’re open and what type of dining is available. That tables are too close.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585