Modern Restaurant Management

MAY 9, 2025

When introducing new restaurant software technology and launching the company’s first private dining program, I focused on ensuring that these changes improved the guest experience without disrupting day-to-day operations. Mentorship has played a huge role in my own growth, and I believe in paying that forward.

Leadership 251

Leadership Innovation Technology 2024 251

EATER

FEBRUARY 27, 2025

How apps became the modern-day loyalty program The mobile app trend in fast food kicked off in earnest in 2009, when Starbucks introduced the first ever mobile app to allow customers to pay for coffee with their phones. It can keep track of the points that you earn, and offer you rewards tailored to your preferences.

Mobile Ordering 211

Mobile Ordering Loyalty Program Food Food Order 211

ChowNow

JANUARY 23, 2025

The Pareto Principle, also called the 80/20 Rule, can be seen in all types of contexts: Business: 80% of profits often come from 20% of customers or products. People love the feeling of being rewarded for their dedication, and a good program ensures they feel appreciated every time they visit.

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

FEBRUARY 22, 2022

When an organization fails at creating an appreciation culture they can expect to experience more turnover, lost productivity and tense work environments. It’s especially important to design and implement an employee recognition reward system for globally distributed teams or remote workers as well. Implementing a Rewards System.

Cash Management 520

Cash Management Merchandise Front of House Coupons 520

Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. Ultimately, restaurant businesses cannot afford to haphazardly discount their products nor should they rely on discounts as the primary weapon to drive traffic.

Loyalty Program 471

Loyalty Program Merchandise Mobile Ordering Coupons 471

Modern Restaurant Management

JULY 27, 2020

They sent creative eblasts to keep customers informed at every turn, partnered with related businesses to promote across audiences and became experts at video production. Updating Customer Rewards and Loyalty Programs. Restaurants have been using and evolving these programs for years to help incentivize repeat customers.

Innovation 576

Innovation Marketing Loyalty Program Social Media 576

Modern Restaurant Management

OCTOBER 25, 2024

Alongside other forms of waste production, energy consumption and water usage help give a more comprehensive view of a business’s carbon footprint. This government-backed program makes it easier for consumers to identify appliances that meet high energy-efficiency standards. The rewards are certainly well worth the effort.

Waste 309

Waste Equipment Inventory Customer Service 309

Modern Restaurant Management

JUNE 12, 2024

Additionally, when the technology ecosystem is enabled with a real-time IOT platform, many valuable use cases can be implemented with a focus on operational excellence and improved customer service: Kitchen production verification : Ensuring accuracy and efficiency in food preparation.

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

AUGUST 23, 2023

Restaurant loyalty programs are nothing new so what can restaurants do to stand out from the competition and better engage with guests to build relationships? To learn more about how loyalty programs are evolving, Modern Restaurant Management (MRM) magazine reached out to Joseph Yetter, the General Manager of Punchh, a PAR Technology Company.

Loyalty Program 419

Loyalty Program Customer Experience Customer Service Mobile Ordering 419

Modern Restaurant Management

DECEMBER 9, 2020

The subscription economy is not new, of course, and the fact that subscriptions for all types of consumer products and services have boomed during the pandemic is neither surprising nor noteworthy. Case in point: the Pret A Manger program costs $26.60 Booming Subscriptions. Customer Connections.

Loyalty Program 484

Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

JUNE 14, 2023

Through dry periods, seasonal menus, product launches or limited time offers, gamification is an intelligent way to motivate engagement, drive competitive traffic, and activate specific behaviors among consumers in the food and beverage industry. The program resulted in 35K new loyalty sign-ups during this single campaign.

Loyalty Program 449

Loyalty Program Point of Sale Customer Experience Email Marketing 449

Modern Restaurant Management

DECEMBER 22, 2020

No matter how important and innovative your initiative, new product or new process will be toward saving jobs or support across the industry or community, you must communicate your purpose effectively to be successful and become a recipient of well-deserved grant money. Showcase all Rewards and Recognition.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

JANUARY 18, 2021

Throughout 2021 and beyond, that answer will largely depend on how restaurants adjust their loyalty programs. Rethink Rewards. As such, restaurants should offer broad rewards as well as individualized offerings, such as receiving a free birthday meal or promotions on their most frequently purchased items.

Loyalty Program 508

Loyalty Program Mobile Ordering Online Ordering Customer Experience 508

Modern Restaurant Management

JUNE 13, 2025

We also see the Change Maker program as a way to identify future leaders for Snooze. Our Change Maker program is one way we weave that passion into our restaurants, empowering Snoozers at every level to take action and lead the way. Today, we’re continuing to invest in this role and the incredible Snoozers who step into it.

Sustainability 221

Sustainability Loyalty Program Leadership Food Supply 221

Modern Restaurant Management

SEPTEMBER 11, 2020

As multi-brand operators seek new ways to reach their customers, gift card programs are one way to engage multiple customer bases at once. One initiative that makes this process easy is consolidating individual brands’ gift card programs into one single program. Incorporate a Loyalty Program.

Loyalty Program 508

Loyalty Program Point of Sale Franchising Franchise 508

Modern Restaurant Management

FEBRUARY 15, 2022

Technology innovations offer the potential to bridge the gap between the need to keep their business running and deliver quality products and experiences to their guests. Integrating loyalty program or CRM so guests are incentivized to seek out and use these channels. Digital Ordering to Eliminate Friction Points for Cashiers.

Technology 563

Technology Loyalty Program Fast Casual Email Marketing 563

Modern Restaurant Management

MARCH 27, 2024

Reward Loyal Guests with Special Offers Incentives and loyalty programs are becoming increasingly popular, especially amongst the millennial crowd. Seventy five percent of consumers say they favor companies that offer rewards. Punch cards, coupons, point systems, and even exclusive products can keep customers coming back.

Customer Service 474

Customer Service Loyalty Program Customer Experience Employee Relations 474

Modern Restaurant Management

DECEMBER 18, 2024

We believe loyalty programs will evolve, moving away from traditional points and discounts toward more sophisticated, personalized incentives delivered through digital channels, such as digital wallets. – Rhonda Levene, CEO of Ziosk Chicken’s Timeless Comfort Food Appeal Chicken has become America’s ultimate comfort food.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

EATER

OCTOBER 21, 2024

Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” Congratulations.

Sustainability 328

Sustainability Sourcing Consumer Goods Seasonal Menu 328

Modern Restaurant Management

OCTOBER 7, 2024

More interesting for the dining public on this issue is how restaurants will rely more on premade products in 2025, which have almost zero waste and will help lower labor costs (fewer employees needed to make the products from scratch). However, that is all very technical and dry. For $14.99

2025 474

2025 Loyalty Program Waste Compost 474

ChowNow

FEBRUARY 13, 2025

If customer retention is a priority consider a digital loyalty program or automated marketing tools. Guest Experience & Loyalty : Integrate with CRM and loyalty programs to personalize offers and encourage repeat business. When guests feel rewarded for their visits, theyre far more likely to return. Consider your budget.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 7, 2022

Shopify—a company that knows a thing or two about these matters—has this to say : “The main difference between omnichannel and multichannel is that omnichannel involves all channels and revolves around your customer, while multichannel involves many channels and revolves around your product.”

Mobile Ordering 537

Mobile Ordering Email Marketing Customer Experience Loyalty Program 537

Modern Restaurant Management

SEPTEMBER 15, 2021

Delivering on Restaurant Rewards. published the latest report in its ongoing series “Delivering on Restaurant Rewards,” a PYMNTS and Paytronix collaboration, whichshows that customers demand multiple purchasing options and restaurants must respond if they are to capture more business. Paytronix Systems, Inc.,

2021 447

2021 Retail Loyalty Program Online Ordering 447

Modern Restaurant Management

MAY 20, 2022

Instead of sending it to just one, it was accidentally sent to a different segment of Mad Rewards members that included 8,300 people! " Boyce explained TMAD's loyalty program has a lot of data and that loyalty guests spend 16-19 percent more than non-loyalty guests. "In "We also gave all 8,300 members one free bowl.

Email Marketing 473

Email Marketing Loyalty Program Point of Sale Download 473

Modern Restaurant Management

NOVEMBER 28, 2022

Solutions like self-ordering technology have several benefits, like increasing revenue through algorithmically programmed upselling technology. This has freed up cashiers who can be reallocated to food production or to enhance the customer service experience.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

MARCH 2, 2023

The study shows customer satisfaction as a top three business strategy for the third consecutive year, ahead of revenue generation, product/service quality, and security. They expect payment-related rewards and loyalty programs every time they transact. What is your payments strategy?

Operations 410

Operations Loyalty Program Mobile Ordering Consumer Goods 410

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. Regular and comprehensive training programs should be implemented to enhance employees' knowledge and understanding of food safety practices.

Food Safety 520

Food Safety Allergens Food Loyalty Program 520

Culinary Cues

FEBRUARY 8, 2020

MEASURE, REWARD, AND CELEBRATE. YES- PAY THEM FAIRLY AND CREATE A BENEFIT PROGRAM. This can be an incentive program that engages the employees in helping the restaurant reach its goals through efficiency, waste reduction, and a unified approach towards being entrepreneurial. People respond well to excellence. BE CONSISTENT.

Loyalty Program 582

Loyalty Program Training Communication Coaching 582

Modern Restaurant Management

APRIL 22, 2024

First, reward programs turn physical goods into digital goods that are easy to move around, have no upper-value limit, and barely need monetization. A common misconception is that fraud is less likely to occur in a restaurant due to low order values and the inability to resell stolen products. Why is fast food fraud on the rise?

Food 508

Food Loyalty Program Consumer Goods Customer Experience 508

Modern Restaurant Management

MARCH 16, 2020

A dedicated website, www.supportrestaurants.org , allows diners to search for and connect with participating restaurants while also letting restaurants sign on to the program. " Dozens of restaurants have already signed on to the program, with many more expected to join. In response to the recent spread of COVID-19 in the U.S.,

Food Safety 585

Food Safety Kitchen Safety Small Business Employee Relations 585

Modern Restaurant Management

MAY 5, 2021

Which is not to be sniffed at considering the beverage program is one of the most profitable aspects of any restaurant’s operation”, said Alexandra Martin, Operator & Analytics Director for North America. So, what could a better designed and delivered beverage program mean for the channel? Restaurant Rewards.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

SEPTEMBER 16, 2024

The pressure to deliver high-quality products quickly, efficiently, and consistently is immense. By implementing a situational-based training program, Disney was able to define how and when you, as a front line “cast member” were empowered to step out of your normal role and interact with a park guest.

Leadership 450

Leadership Operations Loyalty Program Guest Recovery 450

Modern Restaurant Management

AUGUST 15, 2023

Similarly generous, Deane’s parents provide care for local children in need through state foster programs. Resourceful by nature, Deane has embraced recruiting from new programs at local tech colleges specifically designed to prepare restaurant workers. ” Indoor Lounge Beer Brats on Bravo Cheese curd risotto, anyone?

Food Supply 419

Food Supply Recruiting Education Influencer 419

Modern Restaurant Management

JUNE 15, 2020

To maintain productivity without compromising performance, look for a disinfectant that has a short contact time, such as 60 seconds. Look for a program with digital resources like videos, training courses with content from R&D scientists and regulatory experts, in addition to reporting and product information.

FOH 449

FOH BOH Food Safety Front of House 449

Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Ghost kitchen and virtual brands are prime strategies for this growth strategy, both of which require a thoughtful approach to menu design, production and fulfillment.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

AUGUST 19, 2020

PopID accounts also tie to loyalty programs for automatic credit with every purchase. Over the last three years, PopID has been tested and adapted for payment and loyalty programs at regional and national restaurant brands throughout the country including Belcampo , Bojangles, CaliBurger, Dair-i-o, Deli Time, Plant Power, and Port of Subs.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

NOVEMBER 10, 2020

What many restaurant leaders may not realize is that continuing to turn a blind eye to these unique set of needs and behaviors has a major impact on all things that affect the bottom line, including employee engagement, turnover and productivity. Your non-desk workers are (often) the face of your brand. "Frontline"says

Mobile Ordering 493

Mobile Ordering Online Ordering Customer Experience Communication 493