Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. Imagine what you would learn if you could listen to all conversations across stores, at any time."

Loyalty Program 305

Loyalty Program Coaching Mobile Ordering Customer Experience 305

ChowNow

FEBRUARY 5, 2025

After reading this article, you will realize that reviews are your most valuable online asset, and leaving them unattended is unthinkable. Reviews give your restaurant the credibility it needs to attract new customers on a daily basis. 7 Ways You Can Get More Google Reviews for Your Restaurant 1. We all do it.

2025 221

2025 Customer Experience Customer Service Website Management 221

ChowNow

JUNE 12, 2025

Knowing how to cost a dish is one of those “absolutely must-have” skill sets for restaurant owners. It’s like knowing how to make a schedule, do inventory, or cover a section of tables if a server calls out sick and you’re shorthanded. It’s the foundation of knowing your actual food cost. It’s just part of the job.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

Modern Restaurant Management

DECEMBER 27, 2024

For restaurant operators, these challenges underscore the importance of thoughtful decisions that boost efficiency and drive customer retention. Now, as restaurant marketers prepare for 2025, lessons learned from the past year are shaping a more pragmatic approach, prioritizing tools and strategies that deliver measurable results.

2025 275

2025 Loyalty Program Email Marketing Customer Experience 275

ChowNow

MAY 2, 2025

Running a restaurant is one of the most rewardingyet riskyventures out there. Youre not just managing food and staff, youre battling slim profit margins, high operating expenses, and constantly changing customer preferences. And while the odds improve with experience, restaurant ownership is still tough. So why the disconnect?

Email Marketing 195

Email Marketing Social Media Cash Management Customer Service 195

Modern Restaurant Management

MAY 13, 2025

So, I texted a friend who’s about 20 years younger than me: "Please help your Gen X friend get rid of this sticker." " She immediately sent me a screen recording of her phone and replied: "Zero offense to you at all, but I do this for my mom sometimes haha." So, what do we do about it? " None taken.

Leadership 251

Leadership Hospitality Coaching 2024 251

ChowNow

MAY 23, 2025

You can have a crowd-pleasing menu, loyal regulars, and a packed dining roomand still watch your margins disappear. Too many restaurant menus are built on intuition and aesthetics, not real numbers. What Is Menu Engineering and Why Should You Care? Because not every dish thats popular is profitable.

Menu 195

Menu Seasonal Menu Point of Sale Online Ordering 195

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. And you’re getting them for free!).

Catering 493

Catering Website Management Point of Sale Travel 493

ChowNow

FEBRUARY 12, 2025

This guide will teach you everything you need to know about getting started with restaurant marketing. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity. Everything is getting more expensive.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay.

Customer Experience 508

Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

JANUARY 18, 2022

We all know that being a restaurant manager is tough. When we think of a restaurant manager, we think of common traits such as a high-energy, service-oriented individual with strong people skills who can stay calm under immense pressure. Prime cost – your costs of goods sold (CoGS) plus labor.

Inventory 531

Inventory Food Order Food Supply POS 531

Modern Restaurant Management

APRIL 4, 2025

“Now, you will be able to come inside of any of our four locations and get your food fresh to order with great flavor, amazing taste and superior customer service.” Modern Restaurant Management (MRM) magazine asked Murray for her insights on how and why to change a restaurant’s concept, social media marketing, and more.

Social Media 221

Social Media Customer Service Customer Experience Influencer 221

ChowNow

JANUARY 23, 2025

Regular customers make up the backbone of any restaurants sales , but if you put a group of restaurant owners around a table, the conversation inevitably focuses on growth through new customer acquisition. You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line?

2025 195

2025 Loyalty Program Operations Email Marketing 195

ChowNow

APRIL 4, 2025

When someone searches for your restaurant online, what do they see? Whether you like it or not, your restaurants online reputation is shaping first impressions long before a guest walks through your doors or even places an order. What is Online Reputation Management and Why Does it Matter? And those impressions matter.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

MARCH 14, 2025

Running a restaurant is a balancing act. Without a strong system in place, even the best restaurants in the world will struggle with unhappy customers, high turnover rates, wasted inventory, and razor-thin profit margins. What is Restaurant Operations Management? Great restaurant operations dont happen by accident.

Operations 195

Operations Management Management Front of House 195

ChowNow

FEBRUARY 21, 2025

The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants. An app-first experience for restaurant chains.

Marketing 585

Marketing Social Media Food Safety Email Marketing 585

Culinary Cues

MAY 22, 2025

How you approach life is typically evident in everything you do from caring for your health, to relationships, to your work, and even your purpose. Do you seek sunshine or darkness? To you relish a smile or simply accept a frown? Do you have hope or are you filled with angst and a dim view of what lays ahead?

Food Truck 309

Food Truck Sports Education Influencer 309

Modern Restaurant Management

MAY 21, 2020

With more states lifting sanctions on dine-in options, Modern Restaurant Management (MRM) magazine reached out to Yelp's Small Business Expert Emily Washcovick to learn about ways restaurants can successfully make the transition and slowly ramp up operations, while keeping guest and staff safety top of mind.

Customer Experience 570

Customer Experience Consumer Goods Social Media Dine-in 570

ChowNow

MAY 9, 2025

Doing number two well means more of that money going directly into your pocket because youve learned strategies that make every dollar count, and you know what numbers to monitor so you can adjust, adapt, and stay profitable. While every restaurant is different, they all share a common set of restaurant costs that add up fast.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

ChowNow

FEBRUARY 28, 2025

Managing multiple third-party delivery platforms can feel like running several businesses at once. For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff. Order management issues.

Delivery 195

Delivery Online Ordering Customer Service POS 195

Modern Restaurant Management

OCTOBER 1, 2021

Controlling a restaurant kitchen’s inventory is a key to proper restaurant management and can help avoid wasting food and space. Food waste and inefficiency are two of the biggest obstacles that could be keeping you from succeeding, and how you manage your inventory plays a critical role in avoiding them.

Inventory 493

Inventory Management Management Waste 493

7 Shifts

NOVEMBER 15, 2024

Hiring the right wait staff is one of the most critical decisions for any restaurant owner. According to 51% of restaurant operators, staffing is one of the top challenges to success. You can address this by knowing the questions to ask during the interview process. How do you handle multiple tables and orders at once?

Hiring 195

Hiring Dietary Restrictions Customer Service Customer Experience 195

Modern Restaurant Management

MARCH 3, 2025

Building an unforgettable restaurant brand requires consistent, strategic messaging that captivates and connects with guests. In case you were wondering why they chose the name The Plaid Pengun, Haubenhofer tells the story. A strong restaurant brand goes beyond a logo. Next, the brand identity is leveraged into guest experience.

Social Media 251

Social Media Email Marketing Customer Experience Loyalty Program 251

Modern Restaurant Management

AUGUST 26, 2021

Restaurants across the country are returning to pre-pandemic operations. These conditions present an evolving challenge for restaurants when it comes to providing a safe dining experience for customers and employees, especially when it’s often unknown whether patrons are vaccinated or not. An Uncomfortable Position.

Technology 568

Technology Ordering Front of House Customer Experience 568

EATER

APRIL 11, 2025

At a recent dinner, I faced the worst fate that can befall a diner: There was an annoying guy at the restaurant. He spoke too loudly about boring things, shared unsolicited expertise on subjects it was clear he knew little about, and wore an ugly jacket. . | Daron English Communal dining is all the rage.

Fine Dining 245

Fine Dining Seating Dine-in Cash Management 245

Modern Restaurant Management

OCTOBER 19, 2020

Adults with confirmed COVID-19 were twice as likely to have dined at a restaurant in the 14 days before becoming ill, according to the Centers for Disease Control and Prevention (CDC). That statistic is alarming — both for consumers and the restaurant industry. restaurants was an astonishing 43.38

Food Safety 539

Food Safety Food Employee Relations Consumer Goods 539

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

EATER

DECEMBER 20, 2024

By the time the restaurant opens its doors three hours later, the line stretches for several city blocks and the nearby 200-foot obelisk an icon of the Argentine capitals cityscape gleams in the fast-warming sun. outside Plaza Mayor, an unassuming bistro in a historic but weathered neighborhood of Buenos Aires.

Point of Sale 276

Point of Sale Merchandise Seasonal Menu Pricing 276

Modern Restaurant Management

APRIL 12, 2021

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry. Every night you ask the guests at each table, “How is everything?” What should you do?

Management 520

Management Management Book Small Business 520

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to evolve – or disappear. It wasn’t just about survival; it was about reinvention. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

ChowNow

FEBRUARY 28, 2025

You dont need a big-chain budget to attract new diners and increase their spending at your restaurant. In fact, I bet youd be surprised to learn that you already have everything you need to make a massive impact on your restaurants profits, and you can start today.

Ordering 195

Ordering Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

AUGUST 9, 2021

Modern Restaurant Management ((MRM) asked Lindsey Yeakle, Gluten-Free Food Service (GFFS) Program Manager, Food Safety at Gluten Intolerance Group (GIG), what restaurants need to know about gluten-free options. Yeakle has a culinary history working at four-star and four-diamond rated restaurants.

Coaching 520

Coaching Kitchen Safety Food Safety Training 520

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. What should restaurant operators know about music licensing?

License 221

License Operations Fine Dining Customer Service 221

ChowNow

MARCH 20, 2025

Instead of constantly playing defence with menu updates, imagine a centralized system that allows you to make menu changes instantly across every delivery app and direct ordering platform. What is Menu Management Software? Think of menu management software as the control center for all your restaurants menus.

Menu 195

Menu Management Management Online Ordering 195

Modern Restaurant Management

OCTOBER 30, 2020

Since quarantine lockdowns began mid-March of 2020, restaurants faced unprecedented turmoil. restaurant industry suffered from a 74.9 At the onset of the pandemic, around two thirds of all restaurant employees were displaced , with many restaurants pivoting to off-premise dining to survive. The Investment. Tech Trainers.

Front of House 493

Front of House Back of House Point of Sale Technology 493

Modern Restaurant Management

DECEMBER 1, 2021

Performing a restaurant renovation is a big step, but it help create a more positive and attractive environment. It’s important to recognize, though, that you shouldn’t attempt a renovation without sufficient planning. It can help you to stay on time and within budget while causing as little disruption as possible.

Front of House 507

Front of House Back of House Customer Experience Equipment 507