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Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. At the same time, it can result in consumers creating more waste if they order more than they can eat.
As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. Here’s the top five trends I see shaping the industry in 2025, starting with the growing role of automation.
What can you expect to see on menus in 2025? From salted egg yolks and chili crunch fusions to mushroom-infused teas and freeze-dried fruit powder garnishes, Kimpton’s in-house experts share the standout ingredients, menu items and techniques that will come to the table in 2025.
The QSR industry is heading into 2025 at a crossroads of innovation and expectation. At the same time, a rise in fast-food prices driven by inflation is reshaping consumer behavior, with many customers now treating fast food as a splurge rather than a convenience.
Despite economic concerns, diners consistently demonstrate a commitment to supporting restaurants, according to TouchBistro's 2025 American Diner Trends Report. In the front of house, there should be a more cautious approach to ensure customer service is always at the forefront.
In response to rising food costs, 56 percent of respondents said they planned to increase menu prices, down from 61 percent earlier in the year, and 18 percent said they doubled down on inventory and waste tracking, up two percentage points. Baked Goods and N/A Beverages saw growth in 2025.
What was once a gradual process turned into a rapid transformation, permanently reshaping how restaurants operate and interact with customers. Customers have now fully embraced the benefits of using restaurant technology, and to keep up with guests evolving expectations, the tech industry is growing at an incredible rate.
If your business isnt keeping up with the changes, you risk falling behind and not meeting modern customer expectations. For operators, restaurant apps mean higher sales, greater customer retention, and smoother day-to-day operations. Online ordering and delivery apps.
The TouchBistro 2025 State of Restaurants Report revealed that 99 percent of operators are spending more on labor. With escalating food costs, operators are streamlining menus based on detailed sales insights, emphasizing top-selling, high-margin items to protect profitability while maintaining a positive customerexperience.
By the time you finish this article, youll know how to approach restaurant marketing the right way and not waste time doing guesswork, crossing your fingers, and then hoping you see new customers walking through the door. Customers have more choices, higher expectations, and countless ways to discover (or overlook) your restaurant.
Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. With this in mind, what can restaurant operators expect from payments in 2025?
Quick-service restaurants maintain a steady customer satisfaction score of 79 (on a 100 point scale), while full-service restaurants — despite slipping 2 percent to 82 — remain one of the highest-rated industries in the Index, according to the American Customer Satisfaction Index (ACSI®) Restaurant and Food Delivery Study 2025.
Delivering Consistent Experiences Across Each Touchpoint Whether a diner chooses to order and eat onsite, go through the drive-thru, or complete a mobile order pick-up, delivering a consistent experience across touchpoints is vital to ensuring customer satisfaction and loyalty.
By Tracie Johnson, Contributor A restaurant is a destination, an experience , and a reflection of the cultural moment -- not just a place to eat. Opening a new dining space in 2025 calls for more than just a good recipe list or architectural sense. A strong brand will emotionally link your restaurant to its patrons in 2025.
To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. What are some restaurant design trends you are seeing for 2025? How does it dovetail with sustainability goals?
Understanding your customers and operations starts with the right data. Whether you’re running a busy café or a full-service restaurant, tapping into your POS data can help you make smarter decisions, reduce waste, and ultimately boost your bottom line. You will start a new relationship with customers that benefits everyone.
According to the Bank of America 2025 Summer Travel and Entertainment Survey , road trips are popular this year. Reheating the oil too often, rather than filtering it or using a fresh batch, can ruin their dining experience. Summer means big business for multi-site operators with restaurants located just off the highway.
We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. We expect to see even more creativity in 2025 with waffle-related LTOs. Versatility: They are essentially a blank canvas.
From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system. A more efficient system means less stress for you and your team and a better overall experience for your customers.
As the fourth season approaches, premiering in June 2025 , one can't help but wonder: What if Carmy, like so many real-life restaurants today, had to decide between holding onto tradition or embracing technology to improve operations? A misplaced order means a table waits, a customer fumes, and the kitchen's rhythm falters.
Choosing the best POS system for bars in 2025 is essential for streamlining operations, enhancing customerexperience, and maximizing profits. Our system is tailored to streamline bar management, enhance customerexperience, and boost overall productivity. month Core POS features, loyalty tools Advanced $19.99/month
In this post, we’ll explore five proven strategies showing how modern POS systems help restaurants grow revenue in 2025. 5 Ways a POS System Can Increase Restaurant Profits – and Customer Loyalty New restaurants have some of the highest business failure rates in the US economy. Enhance customer care. Increase sales.
Choosing the right POS system for restaurants is no longer just an option—it’s a necessity in 2025. As customer expectations evolve and competition intensifies, restaurants need smarter tools to stay ahead. Running a restaurant in 2025 without a modern POS system ? You’re likely falling behind. Bottom line?
11, 2025 Facebook Twitter LinkedIn Huddle House will add drive-thrus as it moves into more urban and suburban markets. | And, like the rest of family dining, they have been losing customers. At breakfast, Ascent found that most of Perkins’ items were still working for customers—think classics like pancakes, Eggs Benedict and omelettes.
In May, shipments rose 15% year‑on‑year, bringing the total export value for the first five months of 2025 to over US$ 5 billion. On one hand, US consumers have a growing appetite for premium coffee experiences. Shipments in May 2025 totalled 149,000 tonnes valued at US $5,709/tonne, representing a 60.5%
And fast-food customers Convenience-store foodservice grew 5% last year and is expected to jump another 5.7% 17, 2025 Facebook Twitter LinkedIn Convenience-store pizza edged out chain pizza in a survey of consumer taste preferences. And the tactics are quickly stealing customers from restaurants. And customers are responding.”
As we approach 2025, its crucial to understand the trends and predictions that will shape the future of dining. This guide provides an in-depth analysis of the anticipated developments in the restaurant industry for 2025, offering insights to help operators navigate the changing landscape. and 3.4%, aligning with typical annual trends.
Those who already treat themselves to high end dining experiences spend more. Food & Hospitality Trends Future Food have curated a list of food trends that we have seen through our work and experience in Australia and around the world. Tough times call for more comfort food. What about the bulk of the market in the middle?
Choosing the right coffee shop POS system in 2025 can make or break your business. From managing daily orders to tracking inventory and improving customerexperience, today’s POS solutions go far beyond basic transactions. Additional benefits to seasonal drinks are that they’re easy to market and they build customer loyalty.
As the hospitality industry continues to evolve, the dining experience at hotels and resorts has become a crucial element in shaping guest satisfaction. In 2025, guests are no longer just looking for a place to eatthey want a memorable, immersive experience that aligns with their personal tastes, values, and desires.
In 2025, staying competitive in the restaurant industry means leveraging technology to streamline operations. This system helps restaurant owners and managers track stock in real-time, reduce waste, and maintain optimal inventory levels. This approach minimizes spoilage, reduces waste, and ensures fresh ingredients are always on hand.
A modern Restaurant POS System does far more than just process payments—it powers the entire dining experience. As technology continues to evolve in 2025, choosing the right POS can directly impact your efficiency, customer satisfaction, and bottom line. They managed customer payment and provided change when needed.
In today’s fast-paced dining environment, quick-service restaurants are under pressure to serve more customers in less time—without sacrificing quality. As customer expectations rise, reducing wait times has become more than a convenience; it’s a competitive advantage. The impact? This cut labor costs to 23.7%
13, 2025 Facebook Twitter LinkedIn Upscale soup dumpling chain Din Tai Fung has the industry’s highest average unit volumes. Photo: Shutterstock Welcome to Restaurant Business’ Week in Review for the week of June 9, 2025. Consumers still want great in-store experiences, even if they don’t always use them.
From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Chefs are experimenting with unique flavors and there are some wonderful technologies to look into. The good news is that now you can.
Running a successful restaurant in 2025 isnt just about serving great food and offering good serviceit also requires the right technology behind the scenes. POS integrations have become essential for streamlining daily operations, reducing errors, and allowing staff to focus more on the customerexperience.
Editor’s note In the days leading up to the 2025 Best of Panama auction, many in the industry placed their bets on a new world record price for coffee. São Paulo, Brazil) Wed, 6 Aug – Dates for 2025 US AeroPress Championship tour announced. Brasília, Brazil) Wed, 6 Aug – Paulig appoints Noel Clarke as SVP customer brands.
In this post, we’ll share actionable strategies that help you optimize shifts, reduce unnecessary overtime, and align labor with actual demand—so you can save money while keeping operations smooth in 2025. Since labor costs are a necessity for your restaurant’s livelihood, you don’t want to waste them by not improving your system.
The need to switch to a larger roaster is crucial for coffee businesses to meet the demands of their expanding customer base. In the US alone, the consumption of specialty coffee has increased by 18% between 2020 and 2025 , indicating the rising interest in quality, traceable coffee.
Combination of comprehensive operations management platform with kitchen automation will help customers execute more efficiently and profitably BOSTON, June 10, 2025–Crunchtime Information Systems, Inc., These companies have highly complementary businesses and share many customers.
Setting up a POS system for a restaurant in 2025 isnt just about installing machinesits about finding the right tools to help your business run smoothly. The right POS setup can make it easier to take orders, manage staff, track sales, and keep customers happy. Why It Matters : Modern POS systems are more than payment tools.
By showing order numbers, estimated pickup times, or even guest names, these displays help customers stay engaged and relaxed while waiting for their food. Freedom to roam : Customers can step away without fear of missing their number. Order‑ready screens make the wait visible, informative, and stress‑reducing.
Running a successful restaurant in 2025 means more than just great food—it requires smart financial decisions. With rising ingredient prices, labor shortages, and tighter margins, operators must find strategic ways to reduce restaurant costs without compromising quality or customerexperience. Food cost control is crucial.
I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. In early February 2025, arabica futures surged to US $4.41/lb, You also need to create added value to your business and the customerexperience in their shop. lb in the weeks since. “If
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