Modern Restaurant Management

MARCH 28, 2025

The restaurant industry is undergoing a significant shift as Gen Z diners reshape dining expectations. Ingredient Integrity: Earning Trust Through Food Ethos Gen Z diners value honesty and quality in every aspect of the dining experience. 2024 , restaurants can foster deeper connections and drive repeat visits.

Social Media 461

Social Media Loyalty Program Sustainability Food Supply 461

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

OCTOBER 29, 2024

On October 1st in Chicago, Meta’s Restaurant Summit brought together more than 100 marketers from some of the most recognizable franchises in the industry for a buffet of diverse programming, discussion, and exploration into the world of restaurants. Today’s digital consumers want more than one-way messaging. in returns for businesses.

Marketing 447

Marketing Advertising 2024 2023 447

Modern Restaurant Management

OCTOBER 15, 2024

could be on the horizon , with nearly three in ten workers expected to quit their jobs by the end of 2024. This aligns with the findings from Resume Builder, which indicate that nearly 30% of full-time workers, particularly in the service industry, plan to quit their jobs by the end of 2024.

2024 414

2024 Customer Service Hiring Hotels 414

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

2024 493

2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

APRIL 8, 2025

"While technology has the potential to enhance the dining experience, the research shows that AI integration isn’t a top priority for most consumers,” said Carly Fink, President, Head of Research & Strategy for Provoke Insights.“Patrons This was only topped by grocery store increases at 79 percent.

2025 417

2025 Fast Casual Consumer Goods Seasonal Menu 417

Modern Restaurant Management

DECEMBER 31, 2024

What can you expect to see on menus in 2025? Read on for predictions from industry insiders that include chili crunch, black limes, newstaglia, stealth health, and elevated snacking. ” Guests will have the opportunity to experience many of these trends come to life at Kimpton restaurants and bars across the globe.

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JUNE 27, 2025

percent in 2024 — falling short of the 4.1 With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Meanwhile, Chili’s, which saw average unit volumes increase 16 percent in 2024 , experiences a 3 percent satisfaction drop to 78.

Loyalty Program 371

Loyalty Program 2025 Customer Experience Customer Service 371

Modern Restaurant Management

JANUARY 10, 2025

Mintel’s 2024 Global Consumer Trend ‘Relationship Renaissance’ revealed that coming out of the pandemic, consumers expressed an eagerness to seek connection with purpose. Today’s diners expect more than just good food—they seek environments that captivate, connect and surprise.

2025 419

2025 Design Innovation Social Media 419

Modern Restaurant Management

JANUARY 2, 2025

This trend highlights a shift in consumer behavior, with dining places increasingly seeking unique experiences rather than just a meal. The Future of the Restaurant Industry With restaurant sales projected to exceed $1 trillion in 2024, the competition is fierce. Bureau of Labor Statistics.

License 472

License Loyalty Program Innovation Customer Service 472

Modern Restaurant Management

APRIL 9, 2024

A chief reason is due to caution or uncertainty exhibited by conscious consumers, with 48 percent saying they are taking the ‘wait and see’ approach and holding back on spending in 2024. Moving to Multichannel Dining Experiences Dining out is… back? So, what’s the solution?

2024 508

2024 Mobile Ordering Front of House Back of House 508

Modern Restaurant Management

MARCH 4, 2024

In an earlier survey on app usage ( Q1 2023: Restaurant Apps, Loyalty Programs and Dining Choices ), RMS found that a majority of respondents had at least two restaurant apps, and nearly 40 percent of frequent users had more restaurant apps than the year before. Restaurant apps need to run seamlessly, but so do in-store operations.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

DECEMBER 27, 2023

As the calendar turns towards 2024, the restaurant industry stands at a crossroads, with innovation and adaptation at the heart of its ongoing evolution. This vibrant sector, a cornerstone of the global economy that tantalizes taste buds and fuels job markets, is bracing for transformation that will redefine its future.

2024 506

2024 Food Supply Kitchen Safety Influencer 506

Modern Restaurant Management

FEBRUARY 7, 2025

More than eight in ten restaurant operators expect 2025 sales to meet or exceed 2024 levels, but rising competition will require differentiation through experience, service, and innovation, according to The National Restaurant Association’s 2025 State of the Restaurant Industry report.

Definition 282

Definition Loyalty Program 2025 Fine Dining 282

Modern Restaurant Management

DECEMBER 26, 2024

Navigating Emerging Challenges in Profitability In 2024, U.S. trillion in 2024. This financial strain could dampen discretionary dining expenditures. By mid-2024, 82 percent of food and beverage operators were still actively recruiting, with chefs and cooks comprising 30 percent of open roles.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. After a challenging 2024, it’s promising to see restaurant operators looking ahead to 2025 with optimism.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

NOVEMBER 25, 2024

The Psychology of Pricing RMS conducted a behavioral study using eye-tracking technology with 260 UK and US participants to determine how customers make dining decisions if they suspect dynamic pricing. As a result, they are overwhelmingly dining out less across all restaurant segments.

Pricing 446

Pricing Food Point of Sale Airlines 446

Modern Restaurant Management

FEBRUARY 5, 2024

Pizza Ordering Predictions HungerRush released the results of a national dining survey on 2024 pizza ordering predictions for The Big Game (February 11) and National Pizza Day (February 9). In this edition of MRM Research Roundup, we feature pizza predictions, Valentine's Day menu trends and lots about loyalty.

2024 492

2024 Loyalty Program Food Order 2030 492

Modern Restaurant Management

FEBRUARY 24, 2025

The research stems from in-person chef interviews and a nationwide survey of more than 400 restaurant owners and operators spanning 47 states with respondents ranging from fine dining establishments to fast-casual venues, breweries, and caterers. "This Revenue growth in 2024 was largely driven by menu price adjustments.

2024 251

2024 2023 2025 Loyalty Program 251

Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

2024 473

2024 Customer Experience Compost Loyalty Program 473

EATER

NOVEMBER 15, 2024

That trajectory follows the plans that CEO and founder Marc Lore detailed earlier this year: to expand from 11 locations in March 2024 to 35 by the end of year to 90 by the end of 2025. A Wonder in New York City. If the company has its way, Wonder will be unavoidable in the coming years, at least in the Northeastern United States.

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

MARCH 10, 2025

Are people dining out more or less? The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. The findings tell a story of shifting behaviors, digital transformation, and a new definition of value in dining. What’s driving their choices? The reason?

Loyalty Program 251

Loyalty Program 2024 Customer Experience Consumer Goods 251

Goliath Consulting

FEBRUARY 29, 2024

In the dynamic world of culinary innovation, 2024 marks a pivotal year where technology intertwines with the art of dining. Smart Menus and Personalized Dining Experiences Leading the charge are platforms like Popmenu, revolutionizing how diners interact with menus. Let’s redefine your digital dining experience.

2024 368

2024 Technology Kitchen Safety Website Management 368

Modern Restaurant Management

APRIL 17, 2025

"Pre-pandemic, only fine dining establishments typically used tools like prepayments or deposits. ." Nick Kokonas was trying to solve Alinea's costly no-show problem and the resistance they faced when introducing prepaid reservations. Tock's origin story is all about problem solving.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

APRIL 7, 2025

The 2024 State of the Restaurant Industry report revealed that 22 percent of restaurant operators plan to invest in technology like POS software, back-of-house systems, and data analytics in the near future. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 474

2024 Food Truck Fast Casual Allergens 474

Modern Restaurant Management

JANUARY 30, 2024

So, what can the QSR industry expect in 2024? Nearly 50 percent of survey respondents reported they spent less time dining out at fast casual, full service and breakfast spots. When and How Are Consumers Dining? And consumers remain omnivorous in how they dine. The operative word, however, may be “half.”

2024 405

2024 Fast Casual Point of Sale 2023 405

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

NOVEMBER 19, 2024

Solo dining – a time dedicated to eating a meal alone at a sit-down restaurant – is an opportunity for diners to practice self care over a meal, whether that be by relaxing and reflecting at the end of a long day or even by engaging the mind with a book or catching up on the news. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

FEBRUARY 13, 2025

This Valentine's Day edition of Modern Restaurant Management (MRM) magazine's Research Roundup features dining and gifting trends including the importance of experience. Restaurants saw 41 percent more transactions The busiest dining hour? percent in 2024. percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

APRIL 24, 2024

In a complementary report, 2024 Restaurant Diner Survey Insights , RightResponse AI examined diners’ online search behaviors, review habits, and expectations regarding review responses. Reviews impact the number of diners available to your restaurant. Roughly 30 percent of restaurants have a rating below 4.0,

Dine-in 446

Dine-in Influencer Customer Service Information 446

7 Shifts

OCTOBER 1, 2024

60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024. Moreover, the menu sets expectations for the dining experience.

Customer Experience 397

Customer Experience 2024 Online Ordering Customer Service 397

Modern Restaurant Management

APRIL 14, 2025

Among the report highlights: Cost-conscious diners are rolling back their spending, not cutting it out: 45 percent of surveyed diners report they are visiting restaurants less often due to rising prices, with nearly half saying they’ve decreased their dining-out budgets in the past six months. Diners are willing to embrace voice AI.

Loyalty Program 332

Loyalty Program 2025 Mobile Ordering Fast Casual 332

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board. ” A Year of Challenges U.S.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

FEBRUARY 25, 2025

SOCi's 2024 Local Visibility Index (LVI) reveals that the U.S. Customers often browse Instagram for aesthetic appeal and real-time updates before deciding where to dine. restaurant industry risks losing approximately $6.9 Keeping search profiles up to date enhances visibility and credibility in “near me” searches.

SEO 324

SEO Social Media Customer Experience Customer Service 324

Modern Restaurant Management

FEBRUARY 5, 2025

11, 2024, comparing it to the average Sunday in 2024 and found that: Wings win MVP with an 87 percent increase in sales The average price of wings ordered increased 18 percent. The average ticket size in Las Vegas (2024 host city) was up 26 percent as visitors splurged. Toast analyzed data from restaurants on Sunday, Feb.

2024 309

2024 Food Order Delivery Sports 309