Chowly

FEBRUARY 23, 2024

Overview In 2023, small restaurant owners faced challenges but stayed strong, supported by loyal customers and robust spending. Entering 2024 brings uncertainty but holds hope for growth. The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice.

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2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

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2024 Sustainability Consumer Goods Food Supply 110

Modern Restaurant Management

APRIL 10, 2024

But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. Full-service menu prices climbed 4.5 While factors such as convenience impact that decision, the experience of dining out is important. Coffee in 2023.

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2024 2023 Loyalty Program Point of Sale 196

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

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Loyalty Program 2024 Email Marketing Coupons 105

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Tier-based loyalty program: Enables VIP Tiers and sends exclusive perks to customers on achieving milestones.

Loyalty Program 104

Loyalty Program 2024 Email Marketing Coupons 104

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. To view the complete list of Fast Company’s Most Innovative Companies of 2024, visit [link].

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2024 Innovation Email Marketing Point of Sale 98

Modern Restaurant Management

APRIL 17, 2024

“At a time when restaurants are continuing to face increased costs of operation, owners must be cognizant of not only the customer experience but also the impacts their changes will have on loyalty patterns. Open communication with customers is valuable in gaining insights before rolling out price changes.

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Pricing Loyalty Program Customer Experience Consumer Goods 194

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. And while our business has evolved over the past decade, so have our customers.

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2024 2023 Food Order 2013 189

Modern Restaurant Management

MARCH 13, 2024

Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand. The gap between available positions and willing, skilled workers has widened, putting pressure on service quality and business sustainability.

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Loyalty Program Customer Service Customer Experience 2024 196

Restaurant Engine

MARCH 13, 2024

Incorporating food service trends brings in returning customers to see what’s new. In this article, we take a broad look at food service trends to know in 2024. In this article, we take a broad look at food service trends to know in 2024. Second, it’s showing your customers that you are doing it.

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2024 Food Compost Front of House 52

Get Beyond

JANUARY 4, 2024

But that doesn’t mean you can’t start implementing strategies for small business success in 2024 and beyond. Here are eight strategies for successful growth in 2024. What’s more, consider sharing some or all of your mission with customers. But, with the new year beginning, now is a great time for a refresher on customer service.

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2024 Small Business Cash Management Email Marketing 52

OneDine

JANUARY 9, 2024

With the onset of 2024, there’s no better time for restaurateurs to embrace innovative technological advancements to streamline operations, enhance customer experiences, and stay ahead in a competitive market. In 2024, we can expect a surge in the use of QR codes for menu browsing, ordering, and payment processing.

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2024 Technology Customer Experience Sustainability 52

Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. They believe they can do whatever they want to whomever they want.

Airlines 203

Airlines Customer Service Hospitality Tourism 203

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. Experiential Dining The dining experience is becoming as important as the food itself.

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2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. full service restaurants surveyed plan to introduce catering services.

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2024 Online Ordering Website Management 2023 203

QSR Automations

DECEMBER 22, 2023

Online reservation and booking Although online reservations aren’t exactly new, we can see that numerous businesses are attempting to improve the customer experience on that front. The pandemic has forced restaurants to rethink how they approach admitting customers into their premises.

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2024 Loyalty Program Online Ordering Customer Service 52

Modern Restaurant Management

DECEMBER 12, 2023

From softwares like ChatGPT to self-driving cars like the Tesla Model 3, AI and automation are making remarkable strides In the restaurant industry, these solutions are streamlining various aspects, including inventory management, contactless ordering, customer behavior analysis, and more.

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2024 Customer Service Customer Experience Social Media 203

Modern Restaurant Management

DECEMBER 26, 2023

Enhanced Customer Engagement – Restaurants intensified their commitment to customer engagement, using strategies including personalization, loyalty programs, and data analytics to customize offerings and experiences. This helped them improve customer relationships, loyalty, satisfaction, and retention.

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Dietary Restrictions 2024 Food Safety Food Supply 123

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. trillion in 2024. . trillion in 2024. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

QSR Automations

JANUARY 15, 2024

As we begin to fully dive into 2024, the key to operational efficiency lies in leveraging cutting-edge technologies. This leads to increased satisfaction among customers, in turn raising profits and even increasing mystery dining scores by 14%. Chefs can accurately see the projections for fast-flow items, reducing the need to estimate.

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2024 Operations Front of House Social Media 52

Lavu

FEBRUARY 14, 2024

Running a Bar: 7 Key Features You Need to Become The Best Bar POS System in 2024 In the bustling world of hospitality, the backbone of a bar’s success lies in its operational efficiency and customer satisfaction. Related: Customization is King: Using POS Systems with Open APIs 2.

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POS Bar Point of Sale Front of House 164

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

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2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

FEBRUARY 27, 2024

's 2024 Consumer Behavior Index (CBI), which examines shopper practices and preferences when interacting on and offline with local businesses, including restaurants. The study also shows that 84 percent of consumers find new products, services, and businesses online through social feeds, search results, or recommendations.

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Online Ordering Consumer Goods Customer Service Customer Experience 188

Modern Restaurant Management

AUGUST 16, 2023

Many food and beverage establishments have seen success with technology — such as contactless options, automation to support changing workforces and innovative customer loyalty strategies — in their endeavors to meet the demand for safer and more convenient dining experiences. Gone are the days of cash-only transactions.

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Loyalty Program Mobile Ordering Dietary Restrictions Point of Sale 167

Modern Restaurant Management

JANUARY 22, 2024

But precisely, how can you determine what customers want? How can you adjust your B2C marketing strategy to align with their needs and provide an elevated culinary experience? Businesses must remain ahead of the curve by checking all the correct boxes as customer tastes evolve at an unparalleled pace.

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Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

7 Shifts

DECEMBER 13, 2023

Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. While federal law allows employers to deduct credit card fees from tips when customers pay using a credit card, California labor code doesn’t allow this.

Restaurant Law 221

Restaurant Law Tip Distribution Employee Relations Customer Service 221

Modern Restaurant Management

APRIL 3, 2024

Statista’s market insights forecast the global cost of cybercrime will increase from $9.22T in 2024 to $13.82T in 2028. With modern threats proving to be more persistent, severe, and impactful, franchisors and franchisees must work together to protect the brand’s reputation and maintain customer trust.

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Email Marketing Franchise Franchising Point of Sale 205

7 Shifts

DECEMBER 13, 2023

Jon & Vinny’s employees recently filed a class-action lawsuit against the Italian food restaurant, claiming that they shorted servers’ pay due to a murky service fee policy. While federal law allows employers to deduct credit card fees from tips when customers pay using a credit card, California labor code doesn’t allow this.

Restaurant Law 195

Restaurant Law Tip Distribution Employee Relations Customer Service 195

The Rail

MARCH 27, 2024

By Emma Carter, Contributor The 2024 National Restaurant Association report shows that sales are up and restaurants are hiring. Guests are also looking for more personalized dining experiences. You can also identify a competitive advantage that would make you the preferred choice, such as your cuisine, ambiance, or customer service.

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Email Marketing 2024 Point of Sale Seasonal Menu 52

Aaron Allen & Associates

MARCH 29, 2024

2024 will be a great year for menu overhauls, not just LTOs. Unique and creative dishes can captivate customers’ attention, leading to increased foot traffic and social media buzz. Data shows that simplified menus lead to higher average sales growth, as they reduce the complexity for the customer and enhance the speed of service.

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Innovation Menu 2024 FOH 52

The Restaurant Group

DECEMBER 29, 2023

The good news is people were eager to go back to restaurants and experience the flavors and freedom of dining out again. From culinary innovations to dining experience trends that brought in traffic, let’s recap 2023 food trends via this annual trends analysis of the year in the restaurant space.

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2023 Fast Casual 2024 Food 78

Rocket Fuel

DECEMBER 9, 2022

Speed of service (SoS) may be one of the most important metrics your QSR restaurants track—Its influence on other facets of your business is undeniable. Speed of Service impacts your customer satisfaction rate (or VOC, Voice of Consumer scores), is impacted by your labor retention rate and can deter guests from returning.

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2024 Point of Sale Customer Service Seasonal Menu 52

Rocket Fuel

MARCH 19, 2024

MINNEAPOLIS– March 19, 2024 – Investments in mobile apps and in-store kiosks continue to drive demand among quick-service restaurants (QSRs), with growth in third-party delivery showing no signs of slowing down, according to Delaget ’s annual QSR Operational Index report. percent year over year. Mobile app sales are up 57.2

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Mobile Ordering Delivery Operations 2023 52

Modern Restaurant Management

JANUARY 2, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Just as the transition to renewables and electric vehicles has thrived on collaborative efforts, we foresee more collaboration for the cultivated meat industry in 2024.

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2024 Fast Casual Insurance Food Safety 197

EATER

APRIL 10, 2024

Wonder controls the entire experience, from recipe to fulfillment, and the company has spent $60 million so far on intellectual property — recipes and restaurant concepts — from its partner chefs. Customers place orders on the Wonder app for delivery or pick-up. It wasn’t a wholly unusual request.

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Delivery Cash Management Point of Sale Back of House 136

Aaron Allen & Associates

FEBRUARY 22, 2024

Originally published in the Aaron Allen & Associates newsletter on 02/19/2024. From the guest experience to throughput, the share of off-premise, branding , marketing , and technology , multiple factors play into sales volumes. As we start 2024, it’s a good time to decide where to double down and where to back away.

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2024 Fine Dining Document Customer Service 52

Focus POS

MARCH 18, 2022

In that case, you should understand data from the previous year, which gives you better insight into customer preferences so you can make smarter business decisions for the future. Of course, loyalty programs shouldn’t be reserved just for dine-in customers. The Key to Success is Knowing the Facts.

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Online Ordering Ordering Loyalty Program Mobile Ordering 78