Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 19, 2023

. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Building these relationships with customers is key to attracting new guests and fostering long-term brand loyalty across locations. – Christine Barone, President, Dutch Bros. – Joe Hand Jr.,

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

MARCH 4, 2024

Cracking the Code of Restaurant App Usage, November 2023 ) What Customers Value RMS segmented respondents by generation, and while preferences varied, all ages placed the most value on: Exclusive deals Loyalty-based incentives Customization What They Don’t Value On the other hand, crashes or technical issues ranked as the biggest pet peeve.

Dine-in 493

Dine-in Loyalty Program 2024 2023 493

Modern Restaurant Management

JANUARY 23, 2024

In fact, according to the Business Research Company’s 2023 Food and Beverages Global Market Report, the global industry’s market size grew over 7.3 billion in 2023 in one year alone. Not to mention a tarnished brand reputation that can have negative impacts on consumer loyalty for years to come. percent from $6,729.54

Food Safety 493

Food Safety Food Supply Beverage Loyalty Program 493

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

Online Ordering 508

Online Ordering 2024 Website Management 2023 508

Modern Restaurant Management

MARCH 11, 2025

What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. Restaurants that tell a compelling story, offer meaningful engagement, and create purpose-driven experiences earn lasting loyalty.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

AUGUST 16, 2023

However, given the current circumstances surrounding the COVID-19 pandemic, economic instability and impending recession in 2023 , traditional norms are shattered. They can also integrate with loyalty programs and customer relationship management (CRM) systems to further personalize the dining experience.

Loyalty Program 419

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 419

Modern Restaurant Management

MAY 9, 2023

Traditionally, technology also equips humans (and businesses) with tools that they can use to thrive. And with a sustained uptick of restaurant spending – January 2023 was up 24 percent on the same month last year, according to the US Census Bureau – the conditions are ripe for flourishing.

Mobile Ordering 444

Mobile Ordering Customer Experience Food Order Seasonal Menu 444

Modern Restaurant Management

DECEMBER 31, 2024

Those priorities include increased marketing and sales efforts alongside new benefits and programs to attract and retain staff. percent increase compared to 2023, with the last five days of the holiday season accounting for 10 percent of all holiday spending. percent compared to November of 2023. Franchise 2.0: percent YOY.

Franchising 221

Franchising Franchise 2024 Mobile Ordering 221

Modern Restaurant Management

NOVEMBER 30, 2023

Recent findings reveal that researching a new POS for implementation after 2023 is a priority for 43 percent of restaurants , with 29 percent hoping to upgrade their POS for better omnichannel integrations. By delving into order histories and discerning customer preferences, operators can devise targeted loyalty initiatives or discounts.

POS 324

POS Operations Loyalty Program Seasonal Menu 324

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. Striking a balance between novelty and comfort is an effective strategy for strengthening brand identity and keeping customers happy.

2024 473

2024 Customer Experience Compost Loyalty Program 473

Modern Restaurant Management

NOVEMBER 27, 2024

While Facebook is the most commonly used platform for restaurant marketing, TikTok has seen a massive spike in usage, with nearly half of operators (48 percent) now using the platform, compared to just 26 percent who said the same in 2023. There were 11 percent more transactions on Thanksgiving Eve than on the average Wednesday in 2023.

2025 221

2025 Loyalty Program 2024 Back of House 221

Modern Restaurant Management

OCTOBER 24, 2023

Instead, two recent research reports, The State of Third -Party Delivery and The Biggest Consumer Insights Trends of 2023 (So Far) , shed light on how delivery has become a preferred dining option for many consumers and an important part of the omnichannel restaurant customer journey that brands can’t afford to overlook.

Ordering 493

Ordering Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

DECEMBER 26, 2023

In 2023, the restaurant industry experienced a remarkable transformation, driven by the rapid integration of advanced technologies. This helped them improve customer relationships, loyalty, satisfaction, and retention. These adaptations were driven by evolving consumer preferences for convenience and safety.

Dietary Restrictions 309

Dietary Restrictions Food Safety Food Supply Food Truck 309

Modern Restaurant Management

MAY 30, 2023

Digital Dining: What Restaurants Need to Know Now In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting.

Pricing 221

Pricing Loyalty Program Social Media Download 221

Lavu

JUNE 30, 2025

Increases Sales: Mobile POS devices speed up table turnover by 20%, while loyalty programs increase ticket sizes by 46%. A 2023 study highlighted that using a POS system improved order accuracy by 25% and reduced customer wait times by 30%. Integrated loyalty programs further strengthen customer relationships.

POS 60

POS Operations Loyalty Program Mobile Ordering 60

Modern Restaurant Management

JUNE 12, 2020

Through this program, Dunkin’ franchisees have the opportunity to offer their restaurant employees an affordable, flexible and supportive pathway to an associate or bachelor’s degree from SNHU. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. ” Showing Support. .”

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

Modern Restaurant Management

JUNE 29, 2023

Now, almost every restaurant offers delivery, almost every restaurant connects to Ubereats or DoorDash or has an online ordering platform and almost every restaurant uses a reservation system or even a loyalty platform. 2020 fast-tracked the adoption of omnichannel for even the most traditional dine-in establishments.

Hospitality 221

Hospitality Online Ordering Loyalty Program Mobile Ordering 221

Modern Restaurant Management

DECEMBER 16, 2019

Starbucks and McDonald’s were also the leaders when it came to customer loyalty or visits per visitor with customer visited 2.4 “Most QSR and Fast Casual brands have already adopted a digital ordering program. The survey found that loyalty programs can be important motivators as well, according to 58 percent of respondents.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. Rinella is skilled in bringing restaurant ideas into reality. .

Franchising 471

Franchising Franchise Food Fast Casual 471

SpotOn

JUNE 17, 2024

SpotOn found that 61% of operators say online ordering platforms provide them a way to drive greater customer loyalty and repeat visits.    In the survey of more than 300 restaurant owners and operators, 63% of respondents said their profitability increased in 2023.

Technology 111

Technology Operations Point of Sale Online Ordering 111

Open for Business

MAY 4, 2023

Make sure your staff training program is on point As Massimo Bottura told The World’s 50 Best Restaurants , “The waitstaff are more than 50% of the experience.” Equip the team with the tools to meet your service standards, including proper etiquette and restaurant industry best practices. Think about your restaurant.

Take-out 78

Take-out 2023 Online Ordering Customer Service 78

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. This is where being well-equipped with a fool-proof restaurant marketing plan comes in. You can reward your customers for their loyalty by establishing a card system wherein they'll get a stamp (or a sticker) for every purchase they make.

Marketing 195

Marketing 2024 Email Marketing Social Media 195

The Restaurant Times

FEBRUARY 24, 2023

But, to give a fresher perspective on your cloud kitchen business model in 2023, we are here with some tips on boosting the profits of an already profitable business establishment. Unified software platforms that often have all these solutions in one can be your best bet in 2023.

2023 52

2023 Online Ordering Website Management Food Order 52

Sling

MAY 9, 2023

For more suggestions on how to build strong relationships at work, check out these articles from the Sling blog: How to Have a Strong Employee/Employer Relationship 12 Leadership Theories And Styles For Managers 2) Improve restaurant security A strong RO program will also include some form of security. Here’s how to achieve that.

Operations 78

Operations Loyalty Program Food Safety Front of House 78

Apicbase

DECEMBER 8, 2022

We can, however, tell you that restaurants will have to be more flexible in 2023 than ever to meet customer demand while running ultra-efficient operations. In addition, creating an exceptional customer experience at all touchpoints remains crucial to attracting customers, building loyalty and ensuring a stable revenue stream.

2023 52

2023 Online Ordering Food Supply Kitchen Safety 52

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Wages have risen roughly 13 percent since early 2023, leveling out at $13.62 The pandemic made speed, accuracy, and seamless ordering non-negotiable. more an hour.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Fine Dining Food Safety 418

Restaurant Engine

FEBRUARY 28, 2024

billion in 2023? This includes everything from the purchase of your truck, the design of it, equipment costs, gas, food costs, and more. Create a loyalty rewards program. Follow these tips to get your food truck off the ground. Did you know the market size for the food truck industry was more than $2.2

Food Truck 52

Food Truck Food License Website Management 52

SpotOn

SEPTEMBER 30, 2024

83% of American families eat at fast food restaurants at least once a week, and fast food sales peaked at $490 billion in 2023.   Casual restaurants can be low-tech, with just a casual dining POS system , or incorporate more technology by equipping servers with handheld pos systems and QR codes for ordering at the table. 

Fast Casual 52

Fast Casual Food Truck Fine Dining Brewery 52

Mad Mobile

MARCH 8, 2024

Card readers – Many of the iPad cases designed for use in the restaurant industry come equipped with swipe, tap, and chip reader functions built in. Customer loyalty programs – With all the customer data you have on hand, it’s simple to implement and track customer loyalty programs.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40

Modern Restaurant Management

NOVEMBER 1, 2024

COGS Are Key as Hiring Pressures Decline In 2024, 16 percent of operators say analyzing and managing the cost of goods and services and supplier and vendor management are top pain pointscompared to 12 percent in 2023. In fact, between 2019 and 2023, FAFH spending grew by 13.52 percent, while FAH increased by only 3.37

Point of Sale 221

Point of Sale 2024 Mobile Ordering Consumer Goods 221

Modern Restaurant Management

OCTOBER 20, 2023

2023 brought new challenges to the table for the restaurant industry, from rising food prices due to inflation to continued disruptions in the supply chain. A Restaurant Pulse Check by Vericast found that nearly half of consumers plan to spend less on dining out in 2023. And as of May 2023, OpenTable is now connecting more than 1.5

Marketing 379

Marketing Loyalty Program Email Marketing Coupons 379

The Food Corridor

MARCH 27, 2023

Oftentimes this model includes maintaining the property by providing pest control, equipment maintenance, and security services. It’s challenging to build loyalty without a recognized brand so virtual restaurants must do everything they can to build a digital brand.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

Modern Restaurant Management

NOVEMBER 17, 2020

Nearly half of Americans (48 percent) would dine at a restaurant more often if it offered a brand loyalty program (versus 14 percent no and 32 percent maybe). The most important factor for Americans to join a brand loyalty program? Discounts and special offers for future visits (54 percent); free food (27.5

2020 402

2020 Mobile Ordering Online Ordering Food Order 402

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. These include rent, utilities, licenses, equipment, repairs, credit card processing fees—anything that's not labor or COGS. Overhead costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

APRIL 20, 2021

. “Hospitality operators should be prepared to meet this demand — both from an operational and technological standpoint — to keep guests safe and provide the types of hospitality experiences that will foster long-term loyalty with customers. ” Optimism Is Returning. Paytronix Systems, Inc.,

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Sling

JUNE 19, 2023

How to open a bar: Operation 9) Purchase equipment Bars require a lot of equipment: coolers, freezers, taps, bar tops, tables, chairs, mirrors, POS equipment — the list goes on and on. Some of this equipment can get very expensive very quickly because of health and safety regulations. Your bar is no different.

Bar 78

Bar Employee Relations Equipment Advertising 78