Modern Restaurant Management

DECEMBER 9, 2024

Delve into previous POS data to see which dishes your customers were steering towards during the lead up to Christmas. Plan Employee Rotas To Meet Demand Reservations on group bookings of 10 or more people are currently up 38 percent in comparison to this time in 2023.

POS 418

POS Seasonal Menu Point of Sale Customer Experience 418

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. In 2023, we can anticipate businesses really focusing in on value and doing what they can to attract and retain both employees and guests. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 29, 2022

Here are six things I see coming in 2023: Labor pressure is easing, but operators are still looking for labor management. An increasing number of brands are launching apps, and incentivizing customers to order through them. A likely recession in 2023 is already leading consumers to cut back on restaurant spending.

2023 531

2023 Technology Back of House Customer Experience 531

Modern Restaurant Management

MAY 27, 2025

In today's digital landscape, restaurants have become prime targets for cybercriminals who take advantage of potential entry points from point-of-sale systems, online ordering platforms, customer databases, loyalty programs and third-party delivery services. In January 2023, Yum!

Insurance 283

Insurance Document Employee Relations 2023 283

Modern Restaurant Management

NOVEMBER 28, 2022

For many, that solution lies in technology such as self-service kiosks, QR codes, and online ordering. Come 2023, it will be increasingly important for restaurants to factor technology into their budgets to adapt to the changing economic landscape and better meet consumer demand.

2023 504

2023 Technology Loyalty Program Mobile Ordering 504

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Where do you see the most potential for robotic use in 2023? In 2023, restaurants will focus on scaling and adoption. Across the U.S.,

2023 471

2023 Front of House Back of House 2022 471

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

2023 474

2023 Guest Recovery Email Marketing Customer Service 474

Modern Restaurant Management

APRIL 14, 2025

61 percent of kiosk users say they want to see more kiosks in restaurants – up from 57 percent in 2024 and 36 percent in 2023. Guests are significantly pulling back their discretionary spending, which is directly influencing when, how, and what they choose to order at quick-service and fast-casual restaurants. The good news?

Loyalty Program 333

Loyalty Program 2025 Mobile Ordering Fast Casual 333

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. One location might offer seamless mobile ordering, while another struggles with glitchy payment systems, creating inconsistencies that can frustrate customers and impact revenue.

Loyalty Program 283

Loyalty Program Mobile Ordering Customer Experience Customer Service 283

Modern Restaurant Management

MARCH 1, 2023

Those areas of your restaurant that aren’t typically seen by customers but directly impact your business. So, even if your customers are unaware of what’s going on behind the scenes, any operational inefficiencies will eventually surface – with potentially dire consequences for your business.

Front of House 428

Front of House BOH Back of House 2023 428

Modern Restaurant Management

DECEMBER 26, 2024

Outsourcing high-risk services, such as delivery, can alleviate exposure to rising auto insurance costs, which are projected to climb in 2025. Technology: The Double-Edged Sword Technological innovation continues to redefine the restaurant industry, offering tools to enhance efficiency and improve the customer experience.

2025 418

2025 Management Management Insurance 418

Modern Restaurant Management

APRIL 10, 2024

According to September 2023 numbers from the National Restaurant Association , 49 percent of restaurants reported year-over-year increases in same-store sales. economy demonstrated resilience in 2023—with GDP, employment rates and consumer spending remaining relatively stable or even growing. Coffee in 2023.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

DECEMBER 19, 2023

This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. – Frances Allen, President and CEO, Checkers Brand loyalty took priority in 2023. Here are some of their insights. – Christine Barone, President, Dutch Bros.

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

APRIL 16, 2025

The True Price of Water A restaurant selling 50 bottles of water per day can create a big environmental and financial impact by moving away from bottled water services and switching to an on-site bottling dispenser. This makes the need to cut back on costs even more pressing. This change could result in a 74.2-percent According to the U.S.-based

Back of House 252

Back of House Food Supply Waste Transportation 252

Modern Restaurant Management

DECEMBER 18, 2023

It’s the perfect time to look back on a few things we learned in 2023 – based on recent survey data from our restaurant partners – as well as what we predict for the industry in 2024. The survey also showed 75 percent of respondents expected their labor costs to increase in 2023.

2024 506

2024 2023 Back of House 2022 506

Modern Restaurant Management

JANUARY 16, 2025

In 2023, a study carried out in Europe and North America took a much closer look at delivery sustainability. The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. You can often wrap these efforts into a fun coupon or ongoing marketing effort to boost future sales.

Sustainability 251

Sustainability Delivery Recycling Food 251

EATER

APRIL 2, 2025

The announcement included nominees for Outstanding Restaurateur, Best New Restaurant, and the regional Best Chef awards, as well as finalists for three new categories: Best New Bar, Outstanding Professional in Beverage Service, and Outstanding Professional in Cocktail Service. Ethical sourcing will also be considered.

2025 334

2025 Beverage Leadership Hospitality 334

Modern Restaurant Management

DECEMBER 31, 2024

How leaders meet these needs will become increasingly important, as nearly half of respondents said third-party delivery services account for between 11 percent and 30 percent of revenue. Customers embraced the protein-packed dairy, transforming trending dishes like cottage cheese toast and flatbreads. Coincidence? We think not!

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 20, 2024

To learn more about music licensing, misconceptions, playlist trends, and more Modern Restaurant Management (MRM) magazine reached out to Ola Sars , CEO of Soundtrack , a streaming service that brings music to businesses of all kinds, including restaurants. The misuse of these personal music services can put the business at risk.

License 221

License Operations Fine Dining Customer Service 221

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. million by the end of 2023. Competition is heating up : In 2023, 47 percent of operators expect competition to be more intense than last year. "The

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

JANUARY 26, 2023

What issues/challenges do you see ahead for restaurants as we head in 2023 and what advice can you offer to help? Quick Service Restaurants (QSRs) in particular thrived during the pandemic, largely due to drive through capabilities and technological innovation. On the franchise side, what do you foresee in 2023?

2023 474

2023 Employee Relations Franchise Franchising 474

Modern Restaurant Management

JUNE 28, 2023

Half of customers felt manipulated or tricked into leaving a tip at checkout, according to Capterra ’s June 2023 survey, which was conducted to learn more about how the overuse of tablet tip screens is changing the way consumers approach tipping culture. When did tech tipping “tip the scales” into aggravating customers?

Customer Service 450

Customer Service Mobile Ordering 2023 Retail 450

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. I think most of us know that now, more than ever, the dining experience starts long before the customer even walks through the door. Labor : From a labor standpoint, 2023 was a relatively good year for operators.

2024 508

2024 Online Ordering Website Management 2023 508

Modern Restaurant Management

JANUARY 30, 2023

Yet, threats to limited-service and full-service restaurants are still lurking behind the scenes. Full-service restaurants, for instance, are particularly subject to the effects of inflation—as consumers appear to shift some spending to limited-service establishments and QSRs to save food costs.

Technology 474

Technology Fast Casual Waste 2023 474

Modern Restaurant Management

DECEMBER 22, 2022

Rising food costs are the number one issue of concern for chefs heading into 2023, according to the survey, with 44 percent of respondents ranking it as their top worry. Because the cost of nearly everything—from ingredients to services—has increased, they have no choice but to raise prices across the board.

Food Supply 473

Food Supply 2023 Fine Dining Fast Casual 473

EATER

OCTOBER 21, 2024

Nor has eating plant-based meat even made a significant impact on beef production, according to a 2023 report. PLNT Burger further incentivizes plant-based purchases by turning that data into a loyalty program, rewarding customers with free food for amounts of water or land “saved.” Congratulations. without interruptions.

Sustainability 331

Sustainability Sourcing Consumer Goods Compost 331

Modern Restaurant Management

MAY 22, 2023

. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food. Full-service dining has seen the largest decrease in patronage. The study was in-field in April 2023. As a result, people are dining out less frequently.

Loyalty Program 450

Loyalty Program Customer Service Customer Experience Magazine 450

Modern Restaurant Management

JANUARY 16, 2025

In 2023, a study carried out in Europe and North America took a much closer look at delivery sustainability. The results demonstrated that online consumers seek delivery services from providers committed to carbon-neutral processes. You can often wrap these efforts into a fun coupon or ongoing marketing effort to boost future sales.

Sustainability 221

Sustainability Delivery Recycling Food 221

Modern Restaurant Management

DECEMBER 13, 2023

With both restaurants and guest feeling the effects of inflation, tipping has become a topic of confusion and intrusion for diners, according to Restaurants: Consumer Trends Fall 2023/Winter 2024 , a report produced by Provoke Insights in collaboration with Modern Restaurant Management (MRM) magazine.

Loyalty Program 473

Loyalty Program Food Truck Consumer Goods Fine Dining 473

Modern Restaurant Management

JANUARY 10, 2024

The hospitality industry, a vibrant tapestry woven from warm smiles and impeccable service, faces persistent challenges amid small signs of labor market improvement. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants.

Hospitality 489

Hospitality Operations Dietary Restrictions Customer Experience 489

Modern Restaurant Management

OCTOBER 23, 2024

We like to say waffles “drip with success” for food service operators, and it's because of four key factors: profitability, versatility, consumer experience and operational efficiency. percent increase on restaurant appetizer menus compared to 2023, according to Technomic, indicating the increase of its use beyond breakfast.

Back of House 221

Back of House Seasonal Menu 2024 Customer Experience 221

Modern Restaurant Management

MARCH 26, 2021

The last year has had a profound impact on both restaurant operations and customer preferences, resulting in permanent changes. million by the end of 2023. million by the end of 2023. Centralized Customer Data with Digital Channel Integration. Research company eMarketer forecasts that by the end of 2021, there will be 44.1

Ordering 566

Ordering Mobile Ordering Online Ordering Email Marketing 566

Modern Restaurant Management

DECEMBER 28, 2023

A Decade of DoorDash DoorDash celebrated its 10th anniversary by unveiling Dash From the Past 2023 and Dash From the Past: A Decade Delivered, which checks in on popular trends as we celebrate the best of what users have dashed over the past year, and over the past decade. million Instagram followers.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

MARCH 23, 2023

Our graphs of early 2022 quick-service restaurant traffic trends looked like a mountain range — a significant dip in performance followed by a steep climb, thanks to the appearance and ultimate retreat of the omicron variant. But in 2023, month-over-month trend lines have evened out. At the time, we lauded stability. percent YOY.

Marketing 435

Marketing 2023 Consumer Goods 2022 435

Modern Restaurant Management

FEBRUARY 5, 2025

Chatmeter used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are opting for pick up or cooking at home: growing frustration with expensive fees, delayed deliveries, incorrect orders and poor customer service.

2024 311

2024 Food Order Delivery Sports 311