Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022. Off-Premises Dining Enhanced by Improved Technology. million by the end of 2022.

2022 518

2022 2030 Recruiting Food Supply 518

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

MARCH 16, 2021

What issues have affected the industry over the last five years in the topics of marketing, design, operations, law, finance, technology and equipment? Tableside ordering via tablets, tableside payment, POS systems designed with mobility and flexibility in mind have dominated the market growing out of the fast casual.

Fast Casual 391

Fast Casual Front of House Fine Dining Mobile Ordering 391

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. The rewards could be sweet; Mastercard’s Spending Pulse report projects that 2023 holiday spending at restaurants will be 5.4 percent more than in 2022.

Equipment 294

Equipment Customer Experience Customer Service 2023 294

Modern Restaurant Management

JANUARY 31, 2025

These experiments, largely rooted in technology solutions, will be focused on increasing their efficiency while also deepening their customer relationships. Retailers with strong customer connections ad robust investments in omnichannel models, including technology, will be best positioned. Fast-casual visits overall were down 3.8

Marketing 221

Marketing Loyalty Program 2024 2025 221

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

EATER

APRIL 10, 2024

Like Johnson’s fast-casual rice bowl restaurant, Field Trip, the food at Bankside was developed with delivery in mind. It was a wild, expensive, and ultimately impractical idea, and in early 2023 Wonder ditched the vans in favor of brick-and-mortar locations, the first opened in February 2023 on Manhattan’s Upper West Side.

Delivery 356

Delivery Cash Management Point of Sale Back of House 356

Modern Restaurant Management

MARCH 8, 2024

Q4 Restaurant Trends Toast released its Q4 2023 Restaurant Trends report that examined catering activity around the holidays, large events, cold-weather food and alcohol preferences, and weekly tipping trends. Among the highlights: On or Off Prem Same-store catering transactions increased +71 percent in Q4 2023 compared to Q4 2022.

Catering 251

Catering 2024 2023 Guest Recovery 251

7 Shifts

JUNE 1, 2022

Advertised as a place for “uninterrupted private meetings between decision-makers and solution providers,” BITAC allows for several in-depth conversations between attendees and suppliers of equipment , furnishings, and technology needed to scale and sustain a restaurant business. Topics: Restaurant Equipment and Technology.

2022 195

2022 Fast Casual Website Management Workshop 195

Modern Restaurant Management

JUNE 28, 2024

. “Customers are being forced to make decisions between groceries and restaurants, with full-service restaurant inflation about two times that of groceries in the past year and fast food and fast casual restaurants prices up three times the rate of groceries.

2024 294

2024 Mobile Ordering White Paper Customer Service 294

Modern Restaurant Management

DECEMBER 16, 2019

The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining. Expect for casual dining, upscale casual and fine dining to have abysmal sales and traffic growth numbers. First, at 2.1 What Diners Want.

2019 323

2019 Compost Mobile Ordering Point of Sale 323

Modern Restaurant Management

JUNE 12, 2020

His previous experience also includes acting as CFO and controller for numerous hospitality and fast casual brands such as Rubio’s, Carl’s Jr., Fast casual restaurants continue to outpace industry growth and we see a great deal of opportunity for business owners in this urban market.” and Del Taco. John Fuller.

Franchise 422

Franchise Franchising Food Safety Kitchen Safety 422

Aaron Allen & Associates

FEBRUARY 15, 2024

Restaurant Point-of-Sale Companies Rethinking Their Go-to-Market Strategies Restaurants have been historically slow to adopt technologies. When it comes to POS systems and back-of-house technology, many are still working with state-of-the-art-2002 legacy systems.

2002 52

2002 Point of Sale Back of House 2023 52

SpotOn

SEPTEMBER 30, 2024

There's room for fast food chains, fine dining restaurants, and casual dining restaurants, steakhouses, falafel spots, taco trucks. The most important piece of technology is the fine dining POS , which gives operators accurate sales data to help make key business decisions. The restaurant industry is a big tent.

Fast Casual 52

Fast Casual Food Truck Fine Dining Brewery 52

Modern Restaurant Management

MARCH 11, 2025

We’ve reimagined our drive-thru model, introduced new kitchen technology to improve throughput, and strengthened our loyalty program to keep customers engaged. Consumer behavior shifted rapidly towards online ordering and contactless payments, making these technologies essential for survival. Innovate or die was the new mantra.

Mobile Ordering 418

Mobile Ordering Kitchen Safety Food Safety Fine Dining 418

Modern Restaurant Management

NOVEMBER 1, 2024

COGS Are Key as Hiring Pressures Decline In 2024, 16 percent of operators say analyzing and managing the cost of goods and services and supplier and vendor management are top pain pointscompared to 12 percent in 2023. In fact, between 2019 and 2023, FAFH spending grew by 13.52 percent, while FAH increased by only 3.37

2024 221

2024 Point of Sale Mobile Ordering Consumer Goods 221

Mad Mobile

MARCH 8, 2024

They’re durable and flexible enough to go from fast casual to fine dining. Card readers – Many of the iPad cases designed for use in the restaurant industry come equipped with swipe, tap, and chip reader functions built in. In 2023, investigators discovered that hackers accessed customer information from over 71,000 users.

POS 40

POS 2024 Mobile Ordering Loyalty Program 40

Modern Restaurant Management

JANUARY 15, 2020

The best performing segments during Q4 (and those that achieved positive same-store sales growth) were family dining, fine dining and upscale casual. Upscale casual also achieved positive sales growth during Q4 but experienced a small dip in sales for the entire year compared with 2018. For more information, click here.

2020 277

2020 Point of Sale Online Ordering Consumer Goods 277

Modern Restaurant Management

AUGUST 2, 2024

Restaurant leaders representing nearly 3,700 QSR, fast casual, casual dining, and fine dining locations shared 2024’s top challenges and opportunities alongside plans for investment in back-of-house technology, increased sales, and team training, benefits, and support.

Influencer 251

Influencer Pricing 2024 Social Media 251

Modern Restaurant Management

DECEMBER 18, 2019

and Western Europe, recently passed the 65 location mark and in the midst of an impressive worldwide expansion campaign with developers and franchisees which is projected to reach 100 stores by the end of 2020, a plan unmatched in the plant-based, fast casual category. “With the D.C. Investment has been growing rapidly in recent years.

Seasonal Menu 342

Seasonal Menu Consumer Goods Fast Casual 2020 342

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. A new report from NELSON Worldwide that takes a look at the immediate future of dining and fast-casual restaurants.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

SpotOn

DECEMBER 30, 2024

At the beginning of 2024, the NRA reported that 73% of operators expected profit to be less or the same over the year, with 38% saying they didn't make any profit in 2023. Quick-service restaurants—like cafes, fast food, and fast casual—are estimated to have decent profit margins with lower food and labor costs.

Operations 52

Operations Loyalty Program Online Ordering Fast Casual 52

Modern Restaurant Management

APRIL 1, 2025

Nearly half (47 percent) of diners say they engage with loyalty programs at least once a week, up significantly from just 34 percent in 2023. This year, diners reported spending $54 on average when eating out at a restaurant – up from $48 in 2023. “These restaurants are building sustainable business models for the future.

Pricing 251

Pricing Technology 2025 Point of Sale 251

Modern Restaurant Management

FEBRUARY 1, 2021

Restaurant brands (in four categories including pizza, fast-casual, fast food, out-of-home coffee) representative of each of the quadrant values include: The Loyalty Map Multiple. Other driving factors include increasing internet penetration, growing transactions through ecommerce, and increasing advancements in technologies.

2021 333

2021 Point of Sale Guest Recovery Travel 333

Modern Restaurant Management

APRIL 29, 2025

Within QSRs, fast-casual restaurants led the way, growing transactions by 2 percent in March. State of the Plate Olive Garden is the most popular casual dining restaurant with Americans in 2025, with 19 percent having dined at the Italian-themed restaurant in the past 90 days, according to a new report from YouGov.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Paper Chase Accountancy

MAY 22, 2025

2023 Market Correction vs 2025 Market Drop Although the tariffs are not expected to directly impact restaurant costs as much as other sectors, the runoff effects of the downturn have affected the revenue of hospitality businesses across the industry. Between July 31st and October 27th, 2023, the stock index fell from 4,588 to 4,117, a -10.3%

Hospitality 52

Hospitality Fast Casual Marketing 2025 52