Remove 2022 Remove Customer Service Remove Front of House Remove Point of Sale
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The American Restaurant 2022 (Post Pandemic)

Culinary Cues

Let’s start with what we are fairly comfortable saying: whatever “normal” is will likely not make an appearance until the end of 2021 – so…let’s begin our speculation with January of 2022 to be safe. There are numerous multi-billion dollar chains along with countless mom and pop operations that do a great job on this front.

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NCR Reveals 2022 Hospitality Trends and Predictions

Modern Restaurant Management

Restaurant operators once again find themselves refocusing priorities and altering their plans for 2022. Here are some trends NCR is watching as move into 2022. While sales are trending higher, the National Restaurant Association reports three in four operators say recruitment and retention is their toughest challenge.

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MRM Research Roundup: 2022 Restaurant Trends

Modern Restaurant Management

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

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Mobile Ordering’s Role in Customer Retention

Modern Restaurant Management

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Stay Connected.

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What Trends Are You Seeing and What Can We Expect to See More of in 2022?

Modern Restaurant Management

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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Who has the worst staff turnover? Restaurant Employee Turnover by City and State + Retention Playbook

7 Shifts

But we're at an inflection point in the restaurant industry. The restaurants that are able to keep employees around treat the employee experience with as much regard as the customer experience, if not more. Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split.

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MRM EXCLUSIVE: Fast Food Has Become a Hi-Tech Job

Modern Restaurant Management

Fast forward to 2022. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. Restaurant and retail employees were hard to come by while the number of channels for interacting with customers multiplied.

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