Modern Restaurant Management

DECEMBER 21, 2021

As we wrap up a year that brought more tremendous change to the hospitality industry, I like to look ahead and anticipate some of the opportunities and challenges we will see in 2022 (and beyond). The pandemic has forever upended restaurants, wineries, breweries, entertainment venues, businesses that had been reluctant to embrace technology.

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2022 Hospitality Brewery Mobile Ordering 197

Modern Restaurant Management

DECEMBER 22, 2021

While there is plenty of technology out there to optimize your establishment, one food service trend is becoming a mainstay: Internet of Things. There are different IoT-based solutions on the market designed to decrease downtime, increase energy and operational efficiency and improve overall customer experience.

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2022 Equipment Email Marketing Customer Service 244

Focus POS

JANUARY 18, 2022

4 Ways to Upgrade Your Restaurant Technology in 2022. Whether it be an upgrade or adding new to your business, here are four major restaurant technologies you should consider in the new year. They want the most out of their experience with as little effort as possible. Automating Your Kitchen System. Misplaced tickets.

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2022 Technology Loyalty Program 2025 78

Modern Restaurant Management

FEBRUARY 22, 2022

In 2022, the restaurant business finds itself at something of a crossroads—or, to put it in a more 21st-century way, the industry has reached a pivot point. Improving the Employee Experience. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality.

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2022 Hospitality Online Ordering Fast Casual 194

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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2022 Customer Service Online Ordering Website Management 218

Modern Restaurant Management

JANUARY 12, 2022

The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank. Download the Restaurant Trends for 2022 report for more details.

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2022 Mobile Ordering Guest Recovery Point of Sale 215

Modern Restaurant Management

JUNE 13, 2022

Employers can help alleviate this burden by leveraging technology that will provide their staff with scheduling consistency and flexibility. According to Gartner , scheduling software is among the tools that have the most impact on service-based businesses worldwide. Unhappy employees, and likely, unhappy customers.

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2022 Communication Customer Experience Customer Service 218

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. With new problems come opportunities for new innovations, and technology has been a vital resource for restaurants during the pandemic.

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Technology Front of House Online Ordering Back of House 167

Modern Restaurant Management

DECEMBER 18, 2023

A Look Back at 2023 To gauge the state of the restaurant industry, including the industry’s most pertinent worries around food and labor costs, Restaurant365 conducted a survey of over 730 customers representing 14,000+ locations in December 2022 and again in September 2023. By July, 83 percent had seen a rise in labor costs.

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2024 2023 Back of House 2022 202

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

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2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

MARCH 15, 2024

billion in sales in February 2022. Many processors offer different deals, technology, pricing and other unique options. The Technology Many payment processors offer high-end technology many smaller restaurants aren’t equipped for. When choosing a processor, customer service must be a priority.

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Equipment Small Business Customer Service Pricing 196

Modern Restaurant Management

FEBRUARY 28, 2024

In a world reshaped by the pandemic, evolving labor markets, and shifts in consumer behaviors, restaurant owners are increasingly turning to technological innovations. These technologies, often unseen but highly influential, are quietly revolutionizing culinary practices and guest experiences.

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Fast Casual Fine Dining Customer Service Casual 117

7 Shifts

AUGUST 12, 2021

As technology evolves and client tastes change, successful marketing techniques must be examined and updated accordingly. Is your website optimized, and does it provide a good user experience? Assume a customer discovers your website but cannot identify where you are located or how to contact you. Email Marketing.

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Marketing Loyalty Program Email Marketing Social Media 397

Modern Restaurant Management

FEBRUARY 1, 2022

Now, as we enter 2022, predictions indicate a big shift back to sit-down dining. (We’ve Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide.

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Fast Casual Dine-in Casual 2022 197

Modern Restaurant Management

DECEMBER 30, 2021

While 2022 may bring new problems, at its heart, it still follows the same cycle of preparation and prevention. Key 2022 Challenges. While combating empty roles and maneuvering vacation policies, technology offers support without added stress. Technology also allows for seamless delivery operations during colder months.

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Loyalty Program 2022 Kitchen Safety Customer Experience 231

The Restaurant Times

JANUARY 3, 2022

Over the years, the use of cloud applications has witnessed a surge, and now, the technology has become popular across the F&B sector. Many restaurateurs are realizing the potential of leveraging technology and looking for ways to utilize its full potential. 5 Restaurant Technology Trends Ready To Usher In 2022.

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2022 Technology Customer Service Customer Experience 52

Future Food

NOVEMBER 7, 2021

The Trends to Watch in 2022 & Beyond The changing face of Food & Hospitality. With the pandemic starting to ease in some parts of the country and lockdowns becoming a thing of the past (hopefully), 2022 brings some cautious optimism to the industry as businesses start to see light at the end of the tunnel. Robot Technology.

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2022 Food Supply Entertainment Hospitality 148

Modern Restaurant Management

MARCH 28, 2022

How is technology shaping the future of restaurants and giving brands a competitive edge? Restaurants who are already using drive thru have begun looking at adding more lanes, and even table service brands who would never have previously considered it are looking at drive thrus as a smart investment.

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2022 FOH BOH Recruiting 212

Modern Restaurant Management

JUNE 2, 2022

The past two years have brought unprecedented changes across the restaurant industry, from new concerns related to social distancing and cleanliness to the acceleration of pre-pandemic trends such as the rise of mobile ordering and third-party delivery services. Strengthen Customer Retention. Stay Connected.

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Mobile Ordering Front of House Back of House Consumer Goods 189

Modern Restaurant Management

FEBRUARY 17, 2023

We’re all aware of the value of an existing customer. Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. Lean on technology.

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Loyalty Program Mobile Ordering Customer Service 2022 188

Modern Restaurant Management

JULY 27, 2022

.” I am seeing a significant increase in restaurant clients’ inquiries regarding adding various service charges as a way to avoid raising menu prices. In many states, service charges are subject to sales tax and need to be added prior to sales tax calculation. “As a chef and as a customer. Everything matters."

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2022 Fast Casual Customer Service Food Safety 180

Future Food

NOVEMBER 30, 2021

The Commercial Catering ‘shake up’ is here and been brewing for a while What 2022 holds. But while the congratulations, back slapping and commiserations are shared around – who is actually looking after the customer? The customer will tell you how they want to spend, just give them the opportunity and of course, make it memorable!

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Catering 2022 Customer Experience Customer Service 146

The Restaurant Times

FEBRUARY 22, 2022

Restaurant startup developments in recent years have included a variety of food delivery alternatives, company expansion, service innovation, extended online ordering, assemble-your-meal popup businesses, and many others. . The labour shortfall and supply chain constraints that plagued 2021 have persisted into 2022. Restaurant Tech.

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2022 Front of House Cash Management Online Ordering 98

Modern Restaurant Management

APRIL 13, 2022

To combat these obstacles among countless others, leaning on point-of-sale (POS) solutions can empower restaurants to quickly leverage new features to maximize profits in a fluctuating service economy. Making data-driven decisions will provide valuable insights to ensure profitability regardless of changing customer preferences.

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POS Food Supply Mobile Ordering Point of Sale 215

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences.

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2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

JUNE 7, 2023

In the food services industry, safety is paramount to protect customers, brand reputation, and, ultimately, profits. Today, technology is revolutionizing food safety practices by enabling centralized and automated solutions. One transformative technology driving food safety initiatives is the Internet of Things (IoT).

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Food Safety Kitchen Safety Food Customer Service 167

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. On top of that, nearly half of all restaurants offered delivery services during the pandemic. A Fearful Transition.

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Online Ordering Point of Sale Management Management 188

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

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2023 2024 Insurance Employee Relations 123

Modern Restaurant Management

DECEMBER 15, 2023

QSRs, coffee shops, fast-casual restaurants, and full-service establishments all have one more opportunity to win over new diners and achieve record revenues. percent more than in 2022. Those who provide a superlative experience to their diners. Who will capture the gold?

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Equipment Customer Experience 2023 Fast Casual 117

Modern Restaurant Management

MARCH 4, 2022

A lot of people would assume that fraud in the restaurant industry doesn’t extend beyond dine-and-dashers and bad cheques, but those with experience in the industry, especially at the level of popular franchises and chains, will tell you that fraud is more common than most people recognize. So, what might affect your restaurant in 2022?

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Customer Service 2022 Food Order Delivery 237

Open for Business

NOVEMBER 21, 2022

But today, restaurant tech plays a major role in improving the guest experience. Technology will never be able to replace the personal touch of a seasoned server or the empathy of a veteran bartender, but it can be a huge help in increasing guest satisfaction and delivering a great guest experience. What is the guest experience?

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Technology Online Ordering Mobile Ordering Website Management 78

Modern Restaurant Management

MARCH 2, 2023

It can also be the enemy of payment processing cost efficiencies and the ability to deliver a satisfying customer experience (CX). Some of the most common elements across these various consumer-driven businesses include pricing, location, environment, quality of goods and services, access, parking, and so on. The list goes on.

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Operations Loyalty Program Mobile Ordering Consumer Goods 164

Mad Mobile

FEBRUARY 22, 2024

Statistic Detail 46% 46% of adults think technology has a positive impact on their restaurant experience. 65% 65% of customers prefer self-service kiosks. 25% to 95% Boost to profits spurred by a 5% increase in customer retention via loyalty programs. trillion in 2024. trillion U.S.

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2024 Technology Customer Experience Dietary Restrictions 40

Modern Restaurant Management

SEPTEMBER 7, 2023

million in 2022. Millennials' preference for convenience, experiences, and socializing has led them to eat out more frequently than previous generations. One of the key attributes of Millennials is their affinity for technology and online platforms.

Marketing 203

Marketing Loyalty Program Customer Service Catering 203

Modern Restaurant Management

MAY 9, 2022

In our April 2022 monthly industry impact report, QSR sales in the US are flat at 0.2 percent in Q1 2022 compared to the same quarter last year. And as we examine Q1 2022, we see that QSR performance continues to lag. In March 2022, traffic was down -8.5 percent in the first three months of 2022.

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2022 Loyalty Program Point of Sale 2021 189

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. In contrast, customers are entering 2023 with higher expectations for stellar experiences when they do choose to spend money on dining out.

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2023 Guest Recovery Email Marketing Back of House 189

Modern Restaurant Management

JULY 13, 2022

Differences in manpower, brand recognition, technology and marketing budgets have all presented significant challenges for single location restaurants to compete for market share. One of the biggest COVID-born shifts in the industry was the widespread adoption of technology solutions to streamline the ordering process. Marketing.

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Franchise Franchising Operations Loyalty Program 214