Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. The biggest trend by far, for now, and going into 2020 is ghost kitchens (AKA delivery only, virtual kitchens, cloud kitchens, pick-up only, etc.).

2020 134

2020 Kitchen Safety Consumer Goods Point of Sale 134

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Consumers are still very willing to get mobile and visit your stores for pick-up.

2020 170

2020 Fast Casual Point of Sale Online Ordering 170

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

OCTOBER 4, 2021

The new report captures a steady rise in mobile ordering, reinforcing the critical importance of mobile initiatives for restaurant brands. According to the data, consumers deleted restaurant apps if menu items were missing or if there was limited ability to customize orders. Mobile orders are on the rise.

2021 146

2021 Fast Casual Mobile Ordering Social Media 146

Modern Restaurant Management

MAY 1, 2020

Q1 Yelp Economic Average (YEA) , which takes a holistic look at the local economic changes since the start of 2020, focused on the economic impact of COVID-19. Key restaurant findings from the Q1 2020 YEA include: More than 30,000 restaurants have shut down – temporarily or permanently – as of Sunday, April 19.

2020 157

2020 Fast Casual Food Safety Guest Recovery 157

Modern Restaurant Management

JANUARY 18, 2021

As the world quickly came to a screeching halt in the early months of 2020, restaurants quickly accelerated an already existing shift towards digitalization to adapt to customers' new safety and priorities. The 2020 rush to digital is over, and now’s time to turn it from a necessity to an asset.

Loyalty Program 199

Loyalty Program Mobile Ordering Customer Experience Online Ordering 199

Modern Restaurant Management

APRIL 20, 2021

With just under 50 percent of people planning to host their event outside, restaurants, hotels and venues with an outdoor space should begin promoting these offerings through their marketing and social channels. The more seamless this experience is for customers, the more likely they are to order through a venue today and in the future.

2021 184

2021 Online Ordering Mobile Ordering Guest Recovery 184

Modern Restaurant Management

SEPTEMBER 15, 2021

Uncovering consumer confidence and preferences in an ever-shifting market as a result of COVID-19 restrictions, Restaurants Canada is shining a light on what restaurateurs and chefs can expect with the release of the 2021 Discerning Diner Report. . 78 percent of Canadians have ordered delivery within six months prior to the survey.

2021 170

2021 Loyalty Program Retail Online Ordering 170

Modern Restaurant Management

MAY 28, 2021

Clean Juice Chief Executive Officer, Landon Eckles described 2020 as challenging but resolute in lauding its franchise partners and support staff in the company’s response to the global pandemic. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. Clean Juice Celebrates Franchisees.

Franchise 185

Franchise Franchising Fast Casual Loyalty Program 185

Modern Restaurant Management

DECEMBER 28, 2020

Regardless of the decisions made, there will inevitably be a big market for new and interesting packaging. Those that are continuing to prosper had their technological house in order prior to the pandemic. Some of these innovations include digital menus, contactless payments, marketing solutions, and cloud-based POS.

2021 181

2021 Kitchen Safety Food Safety Mobile Ordering 181

ChowNow

JANUARY 15, 2021

From our first online order to our one hundred millionth , here at ChowNow, we’ve always been proud of what we help our clients achieve. Others have increased ticket sizes by 30% or doubled order frequency. At the same time, our Menu Specialists are hard at work building out their online menus. We use the buddy system.

Delivery 148

Delivery Online Ordering Mobile Ordering Email Marketing 148

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. ” Tyga Bites Launches. ” Tyga Bites Launches.

Food Safety 199

Food Safety Mobile Ordering Online Ordering Kitchen Safety 199

Modern Restaurant Management

JULY 27, 2020

“Cities such as San Francisco and Honolulu, which have had some of the nation’s strictest stay-at-home orders, are now seeing the highest numbers of closures relative to the number of businesses in their respective cities.” ” Increased Consumer Activity in May Correlates with Increased COVID-19 Cases in June.

Franchise 142

Franchise Franchising Mobile Ordering Kitchen Safety 142

Sante

NOVEMBER 19, 2019

Time Out Market Chicago will open to the public on Thursday, November 21 at 8am. Time Out Market Chicago is open Sunday through Thursday from 8am to 10pm and Friday through Saturday from 8am to 11pm. Band of Bohemia will bring its award-winning brewpub concept to Time Out Market.

Beverage 100

Beverage Marketing Fine Dining Magazine 100

Indoor Media

NOVEMBER 4, 2021

However, in 2020, loyal customers spent twice as much on takeout meals compared to those who were not members. You can try these restaurant marketing ideas to spread the word about your takeout business and reach more potential customers. You can also use them to intrigue your customers with menu items available only for takeout.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Advertising 78

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 156

2024 2023 Food Order 2013 156

Goliath Consulting

OCTOBER 19, 2020

2020 has been quite a learning experience. Brands like Starbucks are increasing their drive-thru prevalence to accommodate the demand for contactless orders (1). Domino’s launched their “Carside Delivery” Service nationwide this June which would allow customers to receive their online order without ever leaving their car (2).

2021 135

2021 Point of Sale Food Safety Kitchen Safety 135

Modern Restaurant Management

MARCH 31, 2020

Although the restaurant market is seeing a decline in foot traffic overall, the share of visits across categories is beginning to stabilize, according to the latest briefing from Sense360. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline. – March 2020].

2020 100

2020 Food Safety Kitchen Safety Consumer Goods 100

Modern Restaurant Management

MARCH 16, 2020

data highlights: Usually, QSR brands see a dip in traffic from the last week of February to the first week of March, but three of the eight saw those fortunes turn in 2020. 17 percent said they were just avoiding dining-in (opting to pick-up or have food delivered), with 10 percent appearing to lean toward Ordering for Pickup only.

Mobile Ordering 103

Mobile Ordering Online Ordering Point of Sale POS 103

Modern Restaurant Management

OCTOBER 29, 2020

This edition of MRM News Bites features tech companies winning funding, AI in the kitchen, DoorDash invests in brick and mortar and the gamification of food ordering. The funding will be used to help more restaurants transition to online ordering during the COVID-19 pandemic and beyond. Ordermark Raises $120M in Series C Funding.

Online Ordering 132

Online Ordering Customer Service Seasonal Menu Food Order 132

Modern Restaurant Management

MAY 7, 2021

It also continues its rapid growth internationally by adding franchise development deals for France, Morocco, Egypt, Kuwait, and Bahrain to its international market now totaling 64 stores. “It’s a very exciting time and we’re thrilled for new markets to experience our beloved handmade donuts in their own neighborhoods.

Franchise 153

Franchise Franchising Sustainability Fast Casual 153

Modern Restaurant Management

MAY 27, 2020

With thousands of restaurants forced to close their dining rooms, and millions of Americans facing sudden unemployment, GroupRaise saw an opportunity to mobilize its 10,000+ restaurant partners along with their communities to offer those who are able a chance to support both local business and food distribution to at-risk families.

Food Safety 147

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 147

Modern Restaurant Management

FEBRUARY 6, 2020

Now, we’re confident we have the right, deeply experienced partner in Samira Shariff to spearhead our entry into the market.” We think CPK’s creative California vibe and innovative menu will resonate with Albertans and offer something completely new in the market.” Quiznos Adding Latin Flavor.

Franchise 123

Franchise Franchising Fast Casual Customer Experience 123

ChowNow

NOVEMBER 4, 2020

We spoke to Ali Mochizuki, Emily Plotkin, Shadeh Tabatabai, and Larissa Lynn—all seasoned ChowNow Restaurant Success Managers— to hear their lessons from the pandemic and advice for restaurants. Our partners looked to us not only to help with online ordering, but also to comfort them and be there to listen to them during this time.

Online Ordering 78

Online Ordering Mobile Ordering Social Media Seasonal Menu 78

Modern Restaurant Management

DECEMBER 4, 2020

It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. from February 1 to April 30, 2020, during the early part of the pandemic. percent demand decline. The study is a follow-up to a related survey, which was published in June.

Loyalty Program 116

Loyalty Program Fast Casual Online Ordering Consumer Goods 116

Modern Restaurant Management

JUNE 8, 2020

7010 – Paycheck Protection Program (PP) Flexibility Act of 2020 which extends provisions of the act to give more time to both use and pay back the funds. Increase to five years the maturity of PPP loans that are approved by SBA (based on the date SBA assigns a loan number) on or after June 5, 2020. PPP Goes Flexible.

Guest Recovery 134

Guest Recovery Food Safety Employee Relations Mobile Ordering 134

Modern Restaurant Management

JUNE 17, 2021

Located in Salina, Kansas, this prototype marks a new chapter for the brand’s design evolution as this option is its first model without a dining room, hosting a double drive-thru and a walk-up ordering station. This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchise 140

Franchise Franchising Food Truck Loyalty Program 140

Modern Restaurant Management

OCTOBER 31, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features interesting and insightful trends from Upserve, order for pickup guest experience study results, the Fraud Aftershock Index and the importance of foot traffic. National Menu Trends. Order for Pickup Stats.

2019 132

2019 Mobile Ordering Online Ordering Customer Experience 132

Modern Restaurant Management

DECEMBER 14, 2020

In addition, the site has been updated to make it easier for restaurant operators to search key topics such as "off-premise," "dine-in" and "competitive menu" so they can quickly find what they need. Looking ahead, coffee remains a very large and attractive market that is growing globally.

Webinar 186

Webinar Customer Experience Mobile Ordering Customer Service 186

Modern Restaurant Management

FEBRUARY 1, 2021

For more restaurant industry performance data visit the Restaurant Industry Snapshot: December Ends 2020 with Exasperating Sales Results; Final Week Offers Reasons for Optimism. For service, net sentiment was the third highest in 2020, only behind September and November which saw the best scores of all for the year.

2021 117

2021 Point of Sale Guest Recovery Travel 117

Modern Restaurant Management

DECEMBER 13, 2019

On special appeal, the Board vacated the judge’s order, and remanded the case to the judge with instructions to approve the settlement agreements. Denver, and San Francisco currently under exploration for 2020. An administrative law judge denied their motions to approve the settlement agreements.

Mobile Ordering 90

Mobile Ordering Catering POS Customer Experience 90

Modern Restaurant Management

FEBRUARY 25, 2020

The final rule will be effective April 27, 2020. This partnership creates opportunities for Condado to expand into new markets beyond its Midwest roots and grow in its existing communities. In 2020, Condado will open seven new locations, including entering a new market in Dayton, Ohio and adding a second location in Detroit, Michigan.

Mobile Ordering 113

Mobile Ordering Front of House Customer Experience Back of House 113

Goliath Consulting

DECEMBER 6, 2020

2020 has certainly been a year like no other for the industry. Through stay-at-home orders and extended shutdowns, restauranteurs had to be nimble and creative, relentlessly searching for new business avenues and strategies to keep their businesses afloat. Mobile Apps and Data.

2021 114

2021 Mobile Ordering Food Guest Recovery 114

Modern Restaurant Management

JULY 1, 2021

Looking at trends from hundreds of thousands average daily orders, Grubhub's mid-year report checks in on what has shaped 2021 thus far, including the top trending foods, popular restaurants across the country, and what we can expect to see more of in the second half of the year. Top Foods Across Major Markets. Top Vegan Orders.

2021 121

2021 Loyalty Program Mobile Ordering Consumer Goods 121

Modern Restaurant Management

DECEMBER 31, 2020

This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing. 2020 Trend of the Year “Vegan Goes Viral” (cringe). While we may never use the word “viral” again, 2020 was still the year that vegan cuisine entered the mainstream.

2021 199

2021 Hotels Airlines Guest Recovery 199

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. percent year over year according to Black Box Intelligence’s Market Share Report. Holiday Traffic Not Enough.

2019 100

2019 Compost Mobile Ordering Point of Sale 100

Modern Restaurant Management

NOVEMBER 19, 2020

. “As a cooperative, Ocean Spray farmers know the importance of building and feeding communities, and share these values with local independent restaurants,” said Chris O’Connor, Vice President of Marketing at Ocean Spray. Applications are being accepted through December 31, 2020. CommUNITY Batch.

Mobile Ordering 121

Mobile Ordering Kitchen Safety Online Ordering Coaching 121