Modern Restaurant Management

JULY 1, 2020

There has also been an increase in review content for Black-owned restaurants and food businesses (up 9X) and nightlife (up 13X). The findings, from research conducted by Reach3 Insights show a complex restaurant consumer marketplace that is ready to return, but still concerned about safety.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

FEBRUARY 16, 2021

With many restaurants closed for in-person dining on and off throughout the pandemic, the food service industry shifted to delivery and takeout as a business imperative. According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

SEPTEMBER 30, 2020

Most Important safety initiatives. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. 77 percent of restaurants and bars indicated that ensuring the health and safety of employees was their top concern. Broader SMB concerns.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

APRIL 15, 2020

Take-out options – For restaurants unable to ramp up a delivery service or worried about the commission cut of food aggregators, takeout being the second best way to earn business is encouraging. Consumers prefer an easy experience when they do choose to order food or buy products or services online. on-premise space.

2020 493

2020 Point of Sale Fast Casual Online Ordering 493

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? In 2020 the restaurant industry learned that offering delivery and running an efficient operation is necessary to stay alive.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

MARCH 25, 2020

Maybe the absolute last thing any restaurant wants to focus on are food safety regulations such as the Food Safety Modernization Act (FSMA). Maybe the absolute last thing any restaurant wants to focus on are food safety regulations such as the Food Safety Modernization Act (FSMA).

Food Safety 364

Food Safety Audits Food Allergens 364

Modern Restaurant Management

AUGUST 31, 2020

Nair, a partner at Ervin Cohen & Jessup LLP compiles recent legal news affecting the restaurant, food and beverage and hospitality industries for Modern Restaurant Management (MRM) magazine. Food and Drug Administration announced that it would restart on-site inspections using a new ratings system. Litigation.

2020 412

2020 Restaurant Law Agriculture Compost 412

Modern Restaurant Management

APRIL 27, 2020

The guidance focuses on food safety, cleaning and sanitizing, employee health monitoring and personal hygiene, and social distancing. Each section includes a list of actionable items an operation should consider as it evaluates its safety procedures. Download the full guidance, here. Employee health.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

DECEMBER 6, 2019

Why Measure Food Safety Performance? Achieving food safety excellence should be a continual goal. Therefore, a restaurant's food safety goals should evolve along with these changes. To begin measuring food safety performance, an organization first needs to establish its KPIs.

Food Safety 284

Food Safety Catering Fast Casual Food 284

Modern Restaurant Management

APRIL 30, 2021

Thousands upon thousands of restaurants were forced to close for safety reasons, some permanently. Today, examine the effects the pandemic has had on the restaurant and food service industry as well as five simple but effective marketing techniques to boost your local business. Highlight Your Safety and Hygiene Protocols.

Marketing 568

Marketing Food Safety Social Media Small Business 568

Modern Restaurant Management

JANUARY 16, 2020

diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020. We’ve all heard horror stories of drivers delivering cold food, not bringing the customer the food at all, or perhaps most notoriously, munching on the customer’s food.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

DECEMBER 21, 2020

Next year will bring new competitors to restaurants such as fresh food vending and more fresh grocery meal options available for delivery. Disrupted supply chains will continue to plague the food business in 2021, and end-to-end supply chain visibility will be essential to meet challenges created by shortages.

2021 553

2021 Technology Food Supply Food Safety 553

Modern Restaurant Management

MAY 8, 2020

A common complaint among 66 percent of guests is inconsistent temperatures in their food. Sometimes that means that food comes out too hot when another order comes out too cold. Reduce Food Waste. between 125 and 160 billion pounds of food is wasted , which is a costly and destructive dilemma. Food Safety.

Food Safety 523

Food Safety Kitchen Safety Front of House Website Management 523

Modern Restaurant Management

DECEMBER 17, 2024

Steady Online Ordering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

FEBRUARY 11, 2021

A fraud scheme where cybercriminals leverage the Telegram messaging platform to steal from restaurants and food delivery services was just identified by research and analysis from Sift’s Digital Trust and Safety Architects. million users in 2020, according to Statista. million users in 2019 to 45.6 ”

Delivery 474

Delivery Food Safety Online Ordering Food Supply 474

Modern Restaurant Management

MAY 16, 2022

That’s up from $640 billion in 2020. Even with robust growth, the restaurant industry faces steep challenges right now, with labor shortages, higher inflation, challenges with home food and drink deliveries, and ongoing food and supply chain shortages. Food Delivery Issues. with many having to shut their doors.

Insurance 520

Insurance 2022 Food Safety Delivery 520

Modern Restaurant Management

OCTOBER 6, 2021

Especially in a time where the industry is in flux because of the pandemic, juggling things like food costs, keeping shifts full and food safety can feel more difficult than ever. Modern restaurant technology can provide peace of mind to operators worried about food safety violations, labor law mistakes, falsified data and more.

Technology 498

Technology Food Safety Restaurant Law Training 498

Modern Restaurant Management

MARCH 31, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic analysis due to the COVID-19 outbreak, food trends evolving due to Coronavirus and changing shopping behavior. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 283

2020 Food Safety Kitchen Safety Consumer Goods 283

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. By doing so, restaurant managers put hygiene front and center at every step of the food journey and can ensure a more efficient workflow and safer food handling.

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

AUGUST 12, 2020

Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Restaurant operators should take time to analyze their menu and determine where ingredients can be used across multiple dishes to better manage food costs. Revamping the Menu.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

DECEMBER 22, 2020

Our focus this year has been to find ways that Sonny’s is uniquely positioned to help guests navigate our new normal – from safety concerns, family meal solutions, and even the monotony of being trapped at home. Off-premise dining now accounts for 60 percent of total sales in 2020 compared to 40 percent in 2019.

Hospitality 493

Hospitality Food Safety Customer Experience Online Ordering 493

Modern Restaurant Management

JANUARY 12, 2021

According to Upserve’s 2020 State of the Restaurant Industry Report, the industry will collectively lose $240 billion, with casual dining sales volume down by 60 percent and fast casual down 50 percent. There’s no disputing that the past year has been extremely hard on the restaurant industry overall.

Fast Casual 411

Fast Casual Food Safety Loyalty Program Customer Experience 411

Modern Restaurant Management

SEPTEMBER 23, 2020

Tastewise, an AI-powered food intelligence solution, launched in the UK. With real-time data into consumer behavior data, the solution offers immediate, location-specific food and beverage insights into an industry that is changing faster than ever before. ” Tastewise Data. social interactions, and 1.2M online recipes.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. Ongoing public health and safety concerns push down demand for the indoor restaurant experience. Food Trucks Factor in the New Normal.

Food Truck 539

Food Truck Retail Mobile Ordering Food Safety 539

Modern Restaurant Management

MARCH 3, 2022

” No truer words were spoken by Benjamin Franklin and is a mantra that resonates deeply for businesses in the food service industry—many of whom are in recovery mode in the midst of the COVID-19 pandemic. That’s five to seven times more energy used by food service than in a commercial space.

Food 530

Food Food Safety Customer Service Customer Experience 530

Modern Restaurant Management

DECEMBER 30, 2020

Be Transparent About Safety. Over the past year, restaurants have had to evolve their communications to consumers with a sensitivity and transparency never before required around issues of safety and health. The pivoting we’ve seen across the industry throughout 2020 has been, in one word, impressive.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

APRIL 7, 2021

A coalition of restaurant industry leaders released the first national safety standards for dining in an attempt to simplify and streamline city, state and federal guidelines and ensure a safe working and dining environment for employees and customers.

Kitchen Safety 424

Kitchen Safety Food Safety Front of House Back of House 424

Modern Restaurant Management

JUNE 1, 2020

The study, which focuses on fast food and fast casual restaurants, compares pre- and post-crisis trends and topics such as delivery preferences (including 3rd party platforms) based on consumer segments, deep dives into consumer segments that value different order and pick up channels, and willingness-to-pay both in-store and for delivery.

2020 326

2020 Food Safety Online Ordering Point of Sale 326

Modern Restaurant Management

JUNE 17, 2020

So, establishments are left with the difficulty of needing to provide a safe environment, stellar service, great atmosphere and fantastic food, while largely running on fumes. Let the patrons know what you are doing to assist with safety measures. Let the public see that you care about their safety and that of your employees.

Employee Relations 493

Employee Relations Food Safety Small Business Government 493

Modern Restaurant Management

MARCH 15, 2022

While some restaurants welcomed cryptocurrency before 2020, many are now turning toward cryptocurrencies because of their real-time payment feature – which gives restaurants a much-needed boost. Visibility in all aspects of the supply chain is important for restaurants, especially since food is a sensitive product to handle.

Food Supply 592

Food Supply Point of Sale Supplies Food Safety 592

Perfect Daily Grind

MAY 26, 2025

According to the National Coffee Association’s most recent 2025 National Coffee Data Trends report, past-day consumption of specialty non-espresso-based beverages (which include cold brew) shot up by nearly 42% between 2020 and 2025. You may also like our article on why the coffee industry needs to take cold brew food safety seriously.

Food Safety 77

Food Safety Food Equipment 2025 77

Modern Restaurant Management

DECEMBER 16, 2022

Contactless payments started as a safety precaution for many quick-service restaurants (QSRs) – allowing them to offer a curbside service that kept patrons out of the dining room. That meant streamlining their operations – and consumers quickly got on board. Why Curbside Isn’t Going Anywhere.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

Modern Restaurant Management

MAY 20, 2020

These heightened food safety standards and consumer expectations are sure to continue after reopening and could possibly lead to more permanent requirements. The national narrative has shifted in recent weeks to talks of reopening and public safety concerns with implementation of effective social distancing protocols.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

DECEMBER 15, 2021

Expert food preparation results in appealing and delicious dishes, employee training reduces errors that can increase wait times and proper warewashing keeps plates, glasses and utensils spotless. Certified for its performance – Credentials demonstrate a product’s safety and efficacy.

Kitchen Safety 508

Kitchen Safety Front of House Food Safety Equipment 508

Modern Restaurant Management

AUGUST 21, 2020

C3 looked to answer those questions and others when we surveyed over 500 parents with young kids (ages 4-10) during the third week of June 2020. It’s no surprise that parents have high expectations of safety and sanitation procedures at restaurants. They have my favorite food / food I’m craving (49 percent).

Food Safety 539

Food Safety Entertainment Take-out Employee Relations 539

Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. What’s more, digital consultancy Mobiquity in June 2020 reported a 36 percent year-over-year increase in the number of restaurant mobile app reviewers who said it was their first time using such an app. Dining/fast food/take out.

Mobile Ordering 493

Mobile Ordering Online Ordering Ordering Customer Experience 493

Modern Restaurant Management

MAY 7, 2020

With the restaurant industry expected to lose up to $240 billion by the end of 2020 , the economic effects of the pandemic will be felt for many months – and even years – to come. As soon as they’re done with their food and drink, they stand up and walk out. and abroad. Shifting Delivery and Dine-In Experiences.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480