Modern Restaurant Management

APRIL 29, 2025

“It now accounts for a larger share of sales for 58 percent of limited-service and 41 percent of full-service operators compared with 2019—providing a critical path to restaurant resilience and growth despite ongoing economic pressures.” Older adults still prefer in-person ordering.

Reservations 488

Reservations 2025 Marketing Loyalty Program 488

Perfect Daily Grind

JULY 11, 2025

The Berlin-based roastery opened its inaugural UK café in Fitzrovia, introducing its single-origin pour-overs and espresso-focused menu to London as part of its expansion into premium hospitality markets. High-risk origins, meanwhile, could face more hurdles. Top stories of the week Mon, 7 Jul – General Atlantic explores a $2.4

2025 81

2025 Café Workshop Events 81

Modern Restaurant Management

DECEMBER 20, 2021

The concept goes far beyond a simple online menu or QR code. Every dine-in experience starts with a menu, so having yours available online is the first step to going contactless. However, restaurants have discovered that not all online menus are made the same. So what makes a good contactless menu?

Mobile Ordering 568

Mobile Ordering Online Ordering Consumer Goods Customer Experience 568

Modern Restaurant Management

DECEMBER 16, 2019

Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6 percent in November, which represents the third consecutive month of positive sales growth and the strongest since January. Thanksgiving typically represents lower sales volumes for most industry segments.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

JANUARY 12, 2022

71 percent rely on delivery for 11 percent or more of sales. 33 percent rely on delivery for more than 20 percent of sales. 65 percent rely on mobile ordering for 11 percent or more of sales. 25 percent rely on mobile ordering for more than 20 percent of sales. Investment in delivery and mobile ordering pays off.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

APRIL 13, 2022

A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent. A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

Modern Restaurant Management

AUGUST 12, 2020

Revamping the Menu. Food costs are one of the highest costs for restaurants, ranging anywhere from 20 percent to 40 percent , according to point of sale system provider TouchBistro. Creating menu items that share the same ingredients allows restaurants to order ingredients in bulk, which can significantly cut costs.

Food Safety 508

Food Safety Online Ordering Website Management Food Order 508

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. 58 of the top 100 restaurant chains are taking advantage of the plant-based market opportunity–even increasing their plant-based offerings from 25 to 50 percent of their menu, like Panera Bread plans to do. This data covers U.S.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

SEPTEMBER 15, 2020

TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. This edition of MRM News Bites features tech takeovers and teamings, product introductions, the latest Fall Scoop and how much would you pay for a cup of ice? Hospitality Recovery Coalition. Unfortunately, many already have. NAB Acquires SALIDO.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JULY 15, 2020

According to the latest Financial Trends Insights from Black Box Financial Intelligence™ , based on data from the week ending June 28, restaurants sales continue improving. See the latest sales and traffic results here: Sales Improve but Restaurants Should Brace Themselves for Challenges Ahead. Financial Trends Insights.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Modern Restaurant Management

MAY 20, 2020

To say that the current COVID-19 crisis represents a major change to the way we live our lives is, at this point, probably a bit of an understatement. A lot of restaurants have seen sales decrease by as much as 70 percent in a lot of cases, with no end to the current situation in sight. But thankfully, all hope is not lost.

Mobile Ordering 585

Mobile Ordering Email Marketing Online Ordering Back of House 585

Modern Restaurant Management

JUNE 26, 2024

The popularity of drive-thru continues as sales are up 30 percent since 2019. They don't want to be left in the dark, squinting at static, outdated menu boards. High-definition digital menu displays are a must, allowing you to showcase mouth-watering images of your offerings and update content in real time.

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

7 Shifts

JUNE 4, 2021

Break-even point. Sales per labor hour. Ideal menu price. To put it simply, your cost of goods sold is how much it costs you to produce a menu item. As you add together all of your menu items, you can determine the total cost of everything (to you) that you sell to your guests. Food cost percentage. Prime costs.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

JUNE 15, 2021

Menus were trimmed to a fraction of original size. Restaurants have responded to capture more off-premises sales by improving digital menus, whether found in-app, through a Google search or on store screens. When the pandemic hit, many restaurants focused on expenses. Delivery and curbside pick-up reduced on-site staffing.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

Modern Restaurant Management

APRIL 29, 2021

While staffing has always topped the list of restaurant owner/manager pain points, it now seems to be at crisis proportions. March restaurant sale surged 36 percent year-over-year and nearly reached 2019 levels. And the situation isn’t likely to improve soon as more competition in the battle for talent is anticipated.

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

FEBRUARY 27, 2020

The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining. 2020 State of the Restaurant Industry.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

DECEMBER 20, 2023

As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence. . We initiated our bottomless brunch menu on weekends, which actually helped us finish our weeks stronger than before. Here are some of their insights. Click here for the first part.

2023 492

2023 Loyalty Program Mobile Ordering Consumer Goods 492

Modern Restaurant Management

OCTOBER 30, 2020

This figure can go up for management staff, which costs $10,361 on average in 2019. In all likelihood, you already have a robust tech stack that might include a kitchen display system (KDS), a r estaurant management platform for your front-of-house needs, or a point of sale system. Before global lockdowns, the U.S.

Front of House 493

Front of House Back of House Point of Sale Technology 493

7 Shifts

SEPTEMBER 19, 2019

Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Restaurant management covers several duties and responsibilities—from hiring team members, to dealing with customer complaints, to making on-the-fly decisions to control labor costs. If it gets the job done, why change it, right?

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 24, 2021

Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. The point isn’t just to keep a higher percentage but also to curtail operational expenses. And that’s a “necessary evil” for accessing each one’s loyal customers.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

SEPTEMBER 23, 2020

These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. SpotOn Secures $60M Funding. SpotOn Transact, Inc. secured $60 million in Series C funding.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

OCTOBER 26, 2022

A Federal Reserve Bank of San Francisco Diary of Consumer Payment Choice report further revealed that consumers continued to use credit cards and debit cards for most of their payments, accounting for 57 percent of total payments in 2021 compared to 55 percent in 2020 and 54 percent in 2019. According to a PYMNTS survey of 3,250 U.S.

Consumer Goods 449

Consumer Goods Restaurant Law Customer Service Audits 449

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

Modern Restaurant Management

NOVEMBER 4, 2021

Is this bringing in customers that tend to order from the dinner or lunch menu? How far are customers driving for this new menu item? And as restaurants pull more sales through their digital menus they benefit from additional first-party data, stronger customer relationships, and margin expansion.

Mobile Ordering 508

Mobile Ordering Marketing Menu Fast Casual 508

Modern Restaurant Management

FEBRUARY 6, 2020

over the years, our family has always made a point of eating at CPK. . over the years, our family has always made a point of eating at CPK. We think CPK’s creative California vibe and innovative menu will resonate with Albertans and offer something completely new in the market.” Giorgio Minardi and Naheed Shariff.

Franchising 383

Franchising Franchise Fast Casual 2019 383

Modern Restaurant Management

OCTOBER 16, 2020

percent above 2019 levels for the equivalent Tuesday. Yet, compared to National Coffee Day 2019, which took place on a Sunday last year, visits were down 10.0 This edition of MRM Research Roundup features hot fall flavor trends, pandemic dining habits, National Coffee Day winners and what Gen Z audience wants. What Customers Want.

2020 553

2020 2030 Hotels Food Safety 553

Modern Restaurant Management

JUNE 24, 2020

” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. .” ” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

MAY 28, 2021

The brand’s commitment to each guest service experience is the focal point of upcoming menu innovation, value-based choices, and a portfolio of new organic food and beverage educational content. Additional 2020 Award Recipients: Top Delivery Sales : Lance and Blake Condray, Campbell, CA. million guests.

Franchising 474

Franchising Franchise Fast Casual Loyalty Program 474

Modern Restaurant Management

JULY 5, 2022

If, you were doing great in 2019 with a full staff, we need to look at the model that made you successful. Today we are all so shorthanded, we know that guests hate to see empty tables, and we feel the pressure to seat those stations to the point where our servers are now trying to handle 10 tables. Improve Service Through the Menu.

Seating 468

Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

DECEMBER 5, 2023

billion smartphone users worldwide , nearly 86 percent of the global population, and there has been a 750 percent increase in QR Code downloads since 2019. Tech-Driven Strategies for Tech-Savvy Diners Hospitality is a guest-centric industry, and as such, it has a vested interest in exploring opportunities to enhance the customer experience.

Technology 493

Technology Mobile Ordering Customer Experience Customer Service 493

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. Elo’s Sonal Apte, vice president of retail and hospitality. Christopher Baron of RedBaron Consulting.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

7 Shifts

AUGUST 7, 2024

But there's more to it than adding up your inventory bill and comparing it to your sales. Why it matters Restaurant Food Cost Percentages Calculate Food Cost Percentage Food costs vs Prime costs Menu Changes and Seasonality Strategies to Reduce Your Food Costs Food Cost Management Tools FAQ What is food cost?

Food 370

Food Seasonal Menu Inventory Pricing 370

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors.

Franchising 508

Franchising Franchise Fast Casual Point of Sale 508

Modern Restaurant Management

JANUARY 13, 2020

Now that the new year is here, it’s the perfect time for restaurant operators to review their 2019 performance and identify areas that can be improved in 2020. Some common areas where creating a sound process can lead to improved efficiency include: Menu audits. Employee scheduling. Employee time-off requests.

2020 364

2020 Website Management Online Ordering Point of Sale 364

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305