Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. March Sales Decline. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 percent in March.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

7 Shifts

SEPTEMBER 19, 2019

As a restaurant manager, your job is to juggle several responsibilities—from managing employees and controlling costs to creating staff schedules and boosting revenue. 7 Core Restaurant Management Responsibilities Staffing : Hire, fire, train, and manage employees. But restaurant management is the glue that holds it all together.

Management 284

Management Management 2019 Employee Relations 284

Modern Restaurant Management

MARCH 24, 2021

Two key factors are driving the problem for restaurateurs: the first is the fact that delivery has become more than just another sales channel. The point isn’t just to keep a higher percentage but also to curtail operational expenses. And that’s a “necessary evil” for accessing each one’s loyal customers.

Delivery 473

Delivery Customer Service Point of Sale Customer Experience 473

Modern Restaurant Management

FEBRUARY 27, 2020

Key findings regarding economic conditions include: Restaurant industry sales are projected to reach a record $899 billion in 2020, with the moderate four percent growth rate mirroring general economic conditions. 2020 State of the Restaurant Industry. Opportunity lies in off-premises. Off-premises will be a prominent force of growth in 2020.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

FEBRUARY 10, 2020

broadline foodservice sales of plant-based meat have grown 37 percent in the past year. Del Taco was recognized for adding multiple Beyond Meat items to its menu in 2019 and for heavily advertising these offerings to meat-lovers, vegetarians, and vegans alike. Despite skyrocketing demand for plant-based food across the U.S.,

Hospitality 459

Hospitality Food Consumer Goods 2019 459

Modern Restaurant Management

SEPTEMBER 23, 2020

These include marketing, website development, omnichannel payments and point-of-sale (POS) solutions. "We're In this edition of MRM News Bites, we feature real-time data on consumer behavior and the move to #cutoutcutlery. SpotOn Secures $60M Funding. SpotOn Transact, Inc. secured $60 million in Series C funding.

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

MARCH 3, 2023

In a State of the Restaurant industry report, the Natiional Restaurant Association sees a return to normal with predicted sales growth in 2023. Other top research lists how impactful the Super Bowl was for restaurants, the state of gift cards and top pizza cities. million by the end of 2023.

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. .

Franchise 508

Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

APRIL 23, 2021

The program will allow eligible restaurants and other food establishments to access the RRF application or data they need to fill out the application through their point-of-sale (POS) service providers. “The SBA must be as entrepreneurial as the entrepreneurs we serve.

Point of Sale 322

Point of Sale Small Business Webinar Customer Service 322

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Elo’s Sonal Apte, vice president of retail and hospitality. Guests will demand a personalized journey when food is delivered to their door.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MARCH 16, 2020

analyzed daily traffic from February 26 through March 7 and compared it to the equivalent period in 2019. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs.

Mobile Ordering 305

Mobile Ordering Online Ordering Point of Sale POS 305

Modern Restaurant Management

MAY 27, 2020

Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Participating restaurants will donate 15-25 percent of sales to their local food bank and over 1500 restaurants nationwide have already joined the initiative. Takeout For Good.

Food Safety 441

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MARCH 11, 2020

Smart Foodservice had 2019 revenues of approximately $1.1 We would like to thank Derek Jones and all of the employees at Smart Foodservice for their dedication in building a highly differentiated business in the cash and carry industry, and we know the company will be in great hands with its new owners.”

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

MAY 1, 2020

The answers are an entry point for understanding consumers’ needs as brands start to reopen, notes RMS CEO John Oakes. This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

SEPTEMBER 30, 2020

This edition of MRM Research Roundup features diner expecations over the next few months, robots for QSRs, and the best cities for coffee lovers, vegans and vegetarians. How Comfortable are Diners? The survey results reveal that 35 percent of respondents feel the same level of comfort dining out now as they did at the beginning of the pandemic.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

FEBRUARY 25, 2020

The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act. The National Labor Relations Board will issue its final rule tomorrow, February 26, governing joint-employer status under the National Labor Relations Act.

Mobile Ordering 348

Mobile Ordering Front of House Customer Experience Back of House 348

Modern Restaurant Management

DECEMBER 28, 2023

Since our founding 10 years ago, we’re proud to have facilitated 5 billion consumer orders, driven over $100 billion in sales for merchants, and helped Dashers ​​earn over $35 billion through the platform. Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024.

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

FEBRUARY 19, 2020

There is much work to do, but I am eager to build on the company’s recent momentum and set out on this exciting journey alongside Checkers & Rally’s passionate employees and talented franchisees.” Allen succeeds Rick Silva, who has decided to leave the company after 13 years as CEO and President.

Franchise 305

Franchise Franchising Fast Casual Point of Sale 305

Modern Restaurant Management

DECEMBER 27, 2019

NCR and Zynstra have worked together for several years, reflected in the launch of NCR Software Defined Store introduced in January 2019 and in use by companies like Pilot Flying J. NCR Acquires Zynstra. NCR Corporation acquired U.K.-based based Zynstra, a provider of edge virtualization technology.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

Modern Restaurant Management

DECEMBER 12, 2019

Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal.

Franchise 275

Franchise Franchising Loyalty Program Book 275

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. TIPs offers training for individuals on the responsible sale, service and consumption of alcohol.

Fast Casual 405

Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

SEPTEMBER 10, 2021

Eight months after the acquisition by Capriotti’s, Wing Zone is rolling out a brand refresh which features technology upgrades, a revamped menu, an energized restaurant design and experience, a new logo and other assets designed to further position the brand as one of the undisputed leaders in the chicken wing category.

Franchise 471

Franchise Franchising Food Fast Casual 471

Modern Restaurant Management

JANUARY 3, 2024

The conventional approach of utilizing points-based reward systems is making way for a more personalized and gratifying model. I anticipate an array of tailored incentives for patrons, moving beyond predictable points. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

2024 332

2024 Loyalty Program Customer Experience Customer Service 332

Modern Restaurant Management

DECEMBER 13, 2019

The National Labor Relations Board instructed an administrative law judge to approve settlements resolving complaints against McDonald’s USA LLC, McDonald’s Restaurants of Illinois, Inc., NLRB Approves McDonald's Settlements. An administrative law judge denied their motions to approve the settlement agreements.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Black Box Intelligence

MAY 21, 2025

Out of the Box: April 2025 In This Issue: The Big Picture: Sales and Traffic Trends April 2025 Restaurant Industry Performance Trends In Detail Segment Focus Fast Casual: Current Performance Trends 1.1% Comp Sales -1.5% Comp Sales -1.5% Bottom line: Black Box Intelligence data shows same-store sales growth for the industry at 1.1%

2025 52

2025 Fast Casual Point of Sale 2024 52

Black Box Intelligence

APRIL 25, 2025

Out of the Box: March 2025 In This Issue: The Big Picture: Sales and Traffic Trends March 2025 Restaurant Industry Performance Trends In Detail Segment Focus QSR: Current Performance Trends 0.9% Comp Sales -2.2% Same-store sales growth was 0.3% during the first quarter of 2025, while Q4 of 2024 posted sales growth of 0.9%.

2025 52

2025 Fast Casual Point of Sale Fine Dining 52

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. Includes sales & traffic, off-premise and state by state performance. The impact of those dining rooms opening has been impactful in driving incremental sales for full-service restaurants. percentage point change. percentage point change.

Point of Sale 124

Point of Sale Guest Recovery Fine Dining Fast Casual 124

Perfect Daily Grind

APRIL 29, 2022

National Labour Relations Board files for injunction over firing unionised Starbucks employees. Coca-Cola reports 27% increase in coffee category sales in 2022 first quarter. Sales growth is attributed to the expansion of Costa Coffee outlets across several markets. Coca-Cola acquired Costa Coffee in 2019.

2022 173

2022 Point of Sale 2021 Café 173

EATER

JUNE 28, 2021

Restaurants operate on razor-thin margins in the best of times, so losing as much as 30 percent of profits on every sale was never going to work long-term for the majority of restaurants. San Francisco’s forever-ceiling on what delivery apps charge restaurants is the first in the country. It might not be the last — but it also might not work.

Delivery 260

Delivery Restaurant Law Email Marketing Customer Service 260

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. This 2020 restaurant trend is likely related to a few things – a shift to working from home, a preference for foods that have not been prepared or touched by someone else, and wider availability of grocery delivery services.

Online Ordering 148

Online Ordering Delivery Point of Sale Customer Service 148

Black Box Intelligence

SEPTEMBER 16, 2022

Restaurant Sales Growth Rebounds – Posting Best Month Since March 2022 . Best and worst performing region, segment and cuisine is based on same-store sales growth. Restaurant sales and traffic growth rebounded this month thanks in large part to an increase in consumer confidence. Restaurant same-store sales growth was +5.3%

Point of Sale 97

Point of Sale Front of House Fast Casual Fine Dining 97

EATER

MAY 4, 2021

America’s food culture is at a turning point. Pandemic-related shutdowns proved just how fragile the restaurant ecosystem has always been, while last summer’s protests put a spotlight on the work still needed to dismantle white supremacy in all aspects of American life, especially in an industry built on a history of racism and inequity.

2021 261

2021 Food Safety Education Sustainability 261

Black Box Intelligence

JUNE 14, 2023

Top 3 SOTI Takeaways The Slowdown in Sales, Traffic & Average Guest Check Growth April marked the industry’s weakest sales growth since July, making it the second-worst month in over two years. Similarly, The Wall Street Journal reported in April that economists put the probability of a recession at 61%.

Webinar 98

Webinar Employee Relations Point of Sale Customer Service 98

Modern Restaurant Management

MARCH 24, 2020

This edition of MRM News Bites features the National Restaurant Association, Absolute Brands, Bacardi, Tito's Vodka, Yum! Brands, Mount Franklin Foods, US Foods, Melt Shop, FoodMaven, Nathan's Famous, Island's Fine Burgers & Drinks, Checkers & Rally’s, Lineage Logistics and Minnow. New Level of Hot Dog.

Food Supply 253

Food Supply Kitchen Safety Food Safety Cash Management 253

Black Box Intelligence

AUGUST 20, 2022

Best and worst performing region, segment and cuisine is based on same-store sales growth. Sales and traffic growth face difficult laps from 2021’s release of pent-up demand and stimulus. Sales and traffic growth face difficult laps from 2021’s release of pent-up demand and stimulus. percentage points compared to last month.

Fast Casual 98

Fast Casual Fine Dining Point of Sale 2022 98

Lavu

FEBRUARY 12, 2020

Gourmet and artisanal ice cream prevailed in 2016, globally-inspired ice cream flavors influenced 2017 shop owners, wacky ice cream flavors were trending in 2018, and in 2019, creative ice cream vessels appear to be the new hot trend (like Booyah’s ice cream taco ). Track the Best-Selling Flavors.

Point of Sale 78

Point of Sale Employee Relations Customer Service Loyalty Program 78