Modern Restaurant Management

MAY 15, 2024

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant.

Mobile Ordering 101

Mobile Ordering Customer Service Customer Experience Technology 101

Next Restaurants

MAY 14, 2024

By Eric Tress, Contributor Do you feel overwhelmed when juggling multiple social media pages for your restaurant? According to recent research, the average internet user uses 6.7 social networks in a month. This means you can reach millions of people through social media marketing, which is why it is an essential aspect of running a business. In this article, we’ll share tips on managing multiple social media accounts for your restaurant to maximize their benefits.

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Social Media Website Management Customer Service Online Ordering 78

7 Shifts

MAY 8, 2024

86’d: 7shifts’ old dirty apron. In: A refreshed 7shifts uniform. That’s right. With our new logo and brand design, we’re renewing our focus on our restaurant partners for the years ahead. Today, I’m excited to share our updated brand and what’s to come for our amazing customers — including why we made these changes and how we’ve connected the entire restaurant employee experience.

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2013 Uniforms 2024 Website Management 221

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-

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Leadership

Crunchtime

MAY 9, 2024

With billions of burgers served worldwide each year, brands are always looking for ways to stand out from the crowd and keep customers coming back for more. It starts with equipping your teams to deliver great experiences consistently and empowering them with the right processes and standards to do so. When implementing an operations execution tool, or when making any kind of change to a process, it is crucial to empower field users to drive that change.

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Equipment Customer Experience Operations Serving 123

TastyIgniter

MAY 12, 2024

This blog post provides valuable insights on how to improve restaurant excellence by focusing on both front-of-house (FOH) and back-of-house (BOH) operations. Key strategies include training FOH staff in hospitality and SOPs, leveraging technology to streamline processes, optimizing seating and wait times, fostering transparency within the BOH team, and implementing a reward system to incentivize excellence.

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Front of House Back of House FOH BOH 96

Modern Restaurant Management

MAY 10, 2024

There is an opportunity for QSRs to attract new customers by integrating bold, exotic flavors and ethnic cuisines into LTOs and menus. Eighty three percent of Gen Z is excited for new food and beverage trends with 25 percent expecting to dine out more this year, according to a recent Datassential report. This is coupled with the global ethnic food market projected to grow by approximately eight percent from 2023 to 2023.

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Social Media 2024 2025 Seasonal Menu 167

The Eat Restaurant

MAY 8, 2024

It's no surprise, deciphering spreadsheets and tracking every penny can take the joy out of running a restaurant. Therefore, restaurant accounting software is the chef’s secret ingredient for financial efficiency.

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Take-out Management Management 145

Open for Business

MAY 9, 2024

Spring brings warmer weather, extended daylight, and the craving for cold beverages. This is the perfect time to get your restaurant summer-ready. From transforming your space into an outdoor retreat to making the most of occasions like Father’s Day and Pride Month, there are several ways to elevate your dining experience, attract new guests, and boost your bottom line this season.

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Seasonal Menu Social Media Outdoor Email Marketing 78

Advertiser: Paycor

There’s no way around it: sometimes employees need your help. Use this free template to clarify expectations, share resources, and set a timeline. Best case scenario, this process helps them improve. Worst case, your great recordkeeping keeps you compliant even if they move on. Download the template today!

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Next Restaurants

MAY 8, 2024

By Jose Chavez, Contributor A common challenge keeps many restaurant owners up at night: boosting sales and keeping the doors open in an ever-evolving restaurant industry. This is a struggle for about 80% of restaurateurs worldwide, as they understand customer preferences and deal with higher food costs and fierce competition. But even though things might seem tough, there’s hope — a bunch of proven strategies that have helped restaurant owners beat these problems and do well.

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Loyalty Program Social Media Point of Sale Online Ordering 78

SpotOn

MAY 13, 2024

One-third of tipped restaurant workers report no change in their tips over the last year A majority of tipped workers still expect the standard 15% - 20% tip  Technology is providing a solution for improved guest experience and enabling tipped workers to take home more pay SAN FRANCISCO, Calif., May 13, 2024 — The emergence of preset tip amounts and requests for tips in spaces outside the hospitality industry has some Americans feeling burnt out from the concept of tipping altogether

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Point of Sale 2024 Customer Service Customer Experience 64

Modern Restaurant Management

MAY 13, 2024

Tastes and preferences constantly change as trends come and go, keeping the restaurant industry on its toes. But two non-negotiables have remained strong for diners: convenience and loyalty. With digital and frictionless experiences at the forefront, diners are seeking their favorite restaurants in new, more affordable ways. The NCR Voyix 2024 Digital Commerce Index revealed nearly half (48 percent) of consumers dine out less than they used to because inflation is top of the menu.

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Pricing Loyalty Program Mobile Ordering Customer Service 110

EATER

MAY 10, 2024

Allie Sullberg We asked chefs how they stay safe in the kitchen, and what to do — and not to do — in case of emergencies I didn’t always keep burn cream in the kitchen. For the longest time it was in the bathroom, with the bandages and ibuprofen and Pepto Bismol. But it turns out that the kitchen is where I’m most likely to get burned in my house, whether it’s from touching a cast-iron skillet I forgot was still hot, getting splattered with frying oil, or hitting the side of the oven with my arm

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Back of House Take-out Hospitality Management 80

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Restaurant Business

MAY 14, 2024

The multi-concept restaurant operator said it would also like its Smokey Bones barbecue concept to become a public company.

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Operations 109

Clover - Restaurants

MAY 14, 2024

Because starting a restaurant in California can require a lot of time, passion, and budget, we’ve prepared this opening a restaurant in California checklist on how to help successfully open a restaurant in the country’s golden state. 1. Determine the concept of your restaurant There are over 68,000 restaurants in California, so it’s incredibly important to determine a unique concept that could help you stand out.

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License Small Business POS Beverage 52

SpotOn

MAY 14, 2024

Are you a restaurant owner looking to switch point-of-sale systems? Or are you just curiously searching for the best point-of-sale systems for that restaurant you always wanted to open? When it comes to different POS systems, you’ve most likely heard of SpotOn mentioned alongside Shift4’s SkyTab POS, Toast , Clover , Square , and others.

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POS Point of Sale Customer Service 2024 52

EATER

MAY 14, 2024

From the meats to the sides, pitmaster Chuck Charnichart guarantees an “explosion of flavor” at her Lockhart, Texas barbecue joint In the Texas Hill Country, barbecue is the stuff of legends. You have likely heard of Lockhart, the tiny town that is, officially, the state’s barbecue capital. And for decades, the scene was ruled by just a few smoke-stained joints — Smitty’s, Black’s, and Kreuz Market are among the most iconic — but now Barbs B Q, a restaurant helmed by 25-year-old pitmaster Chuck

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Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

Restaurant Business

MAY 14, 2024

The brand’s newest location in New York City’s Soho neighborhood showcases a rotating menu, beverages in test, a sidewalk coffee cart and enhanced customer experience.

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Innovation Beverage Customer Experience Menu 86

Crunchtime

MAY 15, 2024

It was a typical bustling Friday rush. However, during this particular shift, chaos unfolded that would test the resolve of the staff and reveal unexpected compliance issues. As general manager (GM), I can’t say I didn’t see this coming. In fact, I tried to signal the alarm to leadership many times, along with my team, who often felt their feedback fell on deaf ears.

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Leadership Management Management 78

Sculpture Hospitality

MAY 15, 2024

Running a restaurant is both an art and a science. While creating delicious menu items and delighting customers might be your true driving factor for owning your business, understanding its financial health is equally as important.

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Menu Management Management 78

Modern Restaurant Management

MAY 14, 2024

Denver-based chef Justin Cucci has long been a champion for sustainability at his farm-to table eateries. To date, he has opened six restaurants and venues, turning a former mortuary, gas station and brothel all into restaurants with globally inspired locally sourced menus. Cucci also wanted to create a sustainable culture for his employees and implemented a self-funded 100-percent employee stock ownership plan (ESOP) so his 325-plus Edible Beats employees will now share in the long-term financi

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Sustainability FOH BOH Document 88

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

EATER

MAY 13, 2024

Getty Images Why do so many cookbooks these days include shots of bare skin? A version of this post originally appeared in the May 12, 2024 , installment of Dining In With Eater at Home , a newsletter highlighting the people, products, and trends inspiring how we cook now. Subscribe now. By the time that Le Sud , the third cookbook from the Paris-based recipe developer and food stylist Rebekah Peppler, hit shelves at the end of April, I’d already spent months living vicariously through its digit

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2024 Presentation Advertising Casual 82

Restaurant Business

MAY 14, 2024

Retail Watch: As companies look to lure inflation-weary consumers, a grocer makes a major value play. Plus, Foxtrot’s assets sold and Beyond Meat’s struggles.

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Retail Food Operations 89

Wasserstrom

MAY 15, 2024

The restaurant industry is abuzz with a concept borrowed from other sectors: dynamic pricing. This strategy involves adjusting menu prices based on factors like time of day, customer demand, and even weather. While not entirely new, technology and consumer interest are creating a potential tipping point for its widespread adoption. Dynamic Pricing in the News […] The post Will Dynamic Pricing Hit the Menus?

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Pricing Blog Technology Menu 78

Aaron Allen & Associates

MAY 10, 2024

In an era where capital efficiency and strategic growth have never been more crucial, Real Estate Investment Trusts (REITs) emerge as pivotal players in transforming the real estate landscape of the hospitality industry. With billions at stake and the need to adapt rapidly to market dynamics, understanding how REITs can support your expansion, renovation, or operational optimization is vital.

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Hospitality Fast Casual Cash Management Hotels 52

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How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Modern Restaurant Management

MAY 15, 2024

Sixty one percent of diners would leave a drive-thru line with five or more cars in front of them, according to a survey on QSR ordering preferences from Xenial. Long lines do not have to scare customers away, however: 91 percent of diners who say they would skip or leave the line if there were too many cars also say they would be more likely to stay if they previously experienced speedy drive-thru service at the same restaurant.

Mobile Ordering 88

Mobile Ordering Customer Service Customer Experience Technology 88

The Rail

MAY 9, 2024

By Briana Hilton, Contributor “Right now is the hardest it has ever been in 25 years of running restaurants,” said Bryan Solar, chief product officer at SpotOn. While the industry has been clouded by a variety of pressures that defined 2023 (such as inflation and price sensitivity), Restaurant Dive predicts that such challenges may push restaurants to embrace new solutions this year.

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Supplies Food Supply Food Truck Technology 52

Restaurant Business

MAY 8, 2024

Marketing Bites: When one chicken chain told influencer Miri the Siren she could no longer make videos, she has found several others who are relishing the engagement her content brings.

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Social Media Influencer Marketing 99