Modern Restaurant Management

FEBRUARY 9, 2024

Yet, there remains one area ripe for innovative change: engaging communication for all stakeholders (and no, I’m not talking about customer-facing menu boards, point-of-purchase advertisements, drive-through displays, or slick commercials). However, most companies’ communication efforts stop there.

Communication 188

Communication Franchise Franchising Leadership 188

Modern Restaurant Management

SEPTEMBER 27, 2023

Bars and fine dining take home the biggest tips : Overall, tipping trends are staying stable across business types year-over-year, with customers continuing to tip around 3 percent more at bars (19.25 “Our customers that have implemented embedded payments and automated tipping prompts often tell us they see a bump in average tip size.

Fast Casual 197

Fast Casual Fine Dining Employee Relations Customer Service 197

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Create a loyalty program.

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Loyalty Program Customer Experience Customer Service Point of Sale 369

Modern Restaurant Management

AUGUST 8, 2022

But one thing is a universal truth: Without customers at your tables you will fail. Customers come in many forms, so often the focus is on new customers, but the reality is that repeat, loyal customers are really the starting point. According to Cisco, 96 percent of customers prefer a business that offers free WiFi.

Loyalty Program 187

Loyalty Program Social Media Email Marketing Point of Sale 187

Modern Restaurant Management

JANUARY 31, 2023

From that data, restaurant owners can gather winning insights into how to create an optimized menu, develop a promotional strategy as well as to create back-of-house efficiencies during peak hours to be able to handle an increase in orders. Create a loyalty program that rewards customers for repeat visits during the Super Bowl.

Loyalty Program 184

Loyalty Program Social Media Email Marketing Online Ordering 184

Modern Restaurant Management

JANUARY 31, 2024

This article delves into five effective strategies to seamlessly integrate UGC into your brand's journey, highlighting how these approaches can amplify customer voices, strengthen brand loyalty, and drive meaningful engagement in an increasingly competitive market.

Social Media 203

Social Media Email Marketing Influencer Customer Experience 203

Modern Restaurant Management

OCTOBER 11, 2022

These brands aren’t just using digital for digital’s sake: they’re making life easier and more enjoyable—if only for a few minutes—for their guests, while cultivating true brand loyalty and LTV. Dutch Bros: Empowering the customer to personalize their experience.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

Modern Restaurant Management

DECEMBER 1, 2021

It’s clear, however, that price increases are causing many customers to think twice about spending their hard-earned dollars at restaurants. Rewards for Loyalty. The challenge for restaurant operators, then, is how to win back and retain customers in a time of rising prices. A More Seamless Approach.

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Loyalty Program Pricing Menu Mobile Ordering 212

Lady Boss Blogger

MARCH 13, 2023

As an entrepreneur, it’s important to always be looking for ways to improve your business’ image and win customer loyalty. This blog post will discuss some tips that can help you do just that!

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Blog 78

Open for Business

JUNE 27, 2023

Loyalty programs gain popularity every year, but there’s nothing new about the practice of rewarding customers for their business. Loyalty programs have come a very long way since then, thanks in part to technology. Quick Links What is a brand loyalty program? What is the purpose of a loyalty program?

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Loyalty Program Point of Sale Mobile Ordering Customer Service 78

7 Shifts

OCTOBER 9, 2019

Having an online presence that’s consistent, accessible, and engaging is one of the best ways for your restaurant to make a great first impression to prospective customers. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system.

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Loyalty Program Marketing Social Media Mobile Ordering 284

Modern Restaurant Management

FEBRUARY 20, 2024

In today’s tech-driven world, customers and workers alike expect a seamless payments experience wherever they go. In turn, more engaged employees can help deliver a better customer experience , too. Here are three key ways restaurants can leverage payments technology to benefit their customers and their workforce.

Technology 123

Technology Cash Management Customer Experience POS 123

Modern Restaurant Management

NOVEMBER 7, 2022

Our findings confirmed that customers would “trade out” due to steep price increases, as noted below. Since April 2020, we have tracked changes in consumer behavior and sentiment in our quarterly surveys to understand better what customers want and need. Take advantage of loyalty programs.

Pricing 203

Pricing Loyalty Program Point of Sale 2023 203

Indoor Media

OCTOBER 14, 2020

Did you know that it costs your auto shop five times more to acquire a new customer than to keep an existing one? Financially, it only makes sense to focus on maintaining repeat customers, and one of the best ways to do that is with an auto repair loyalty program. How to Start an Auto Repair Loyalty Program.

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Loyalty Program Email Marketing Social Media Customer Service 148

Modern Restaurant Management

MAY 20, 2022

Many people were impressed we owned the mistake and are showing customers how much we really do appreciate them." " Boyce explained TMAD's loyalty program has a lot of data and that loyalty guests spend 16-19 percent more than non-loyalty guests. "In times in the same time period."

Email Marketing 189

Email Marketing Loyalty Program Point of Sale Download 189

Modern Restaurant Management

FEBRUARY 7, 2024

Restaurants that provide clear information about the sourcing of their ingredients and the ethics behind their operations are likely to win the loyalty of this conscientious cohort. Tech solutions also provide valuable insights through customer feedback, enabling restaurants to tailor their offerings to their customers.

Social Media 197

Social Media Customer Experience Influencer Dine-in 197

Modern Restaurant Management

DECEMBER 3, 2020

Many restaurants have had to alter how they serve customers, and some have had to close their indoor dining and become creative with extending patio season. There are a multitude of ways you can offer promo cards to customers or potential customers. Make Your Menu Seasonal. Make Your Menu Seasonal. Looking to help cut costs?

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Loyalty Program Seasonal Menu Social Media Email Marketing 215

Modern Restaurant Management

AUGUST 11, 2021

As a result, the restaurant saw a 62 percent increase in loyalty member sign ups and received over 7,000 check-ins from existing loyalty members in just two weeks. Capitalize on every opportunity to build a stronger connection with your customers. Support Women. Get Hungry for Feedback. Get Hungry for Feedback.

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Loyalty Program Social Media Mobile Ordering Online Ordering 198

Modern Restaurant Management

DECEMBER 21, 2022

For example, rather than giving heavy discounts on items they’re already seeing margin hits from, restaurants can incentivize customers to purchase other items that provide better returns. Stores should play into these cult-following areas and design them to be convenient and easy for customers to enjoy.

2023 197

2023 Loyalty Program Mobile Ordering Customer Experience 197

Modern Restaurant Management

OCTOBER 13, 2023

The holiday season provides an opportunity for companies to express gratitude and appreciation to their employees and customers. The five tips below will help employers give gifts that receive the intended response, be it increased loyalty, retention or morale. However, as the saying goes, "It's the thought that counts."

Loyalty Program 176

Loyalty Program Workshop Events Certification 176

7 Shifts

MAY 25, 2021

Knowing that we were going to be sailing through uncharted waters with no end in sight, we immediately stopped selling and started rallying behind supporting our customers. What does this investment mean for 7shifts customers? We wouldn't be where we are without the support of our customers and listening to their constant feedback.

Customer Experience 370

Customer Experience POS Hiring 2020 370

Open for Business

JULY 7, 2023

The popularity of loyalty rewards programs is easy to explain: Great loyalty rewards programs drive revenue by helping restaurants turn new guests into regulars. With so many options out there, from “stealth” loyalty programs to app-based options with AI-powered personalization, it can be tough to know where to start.

Loyalty Program 78

Loyalty Program Point of Sale Social Media Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 17, 2022

Gamification for restaurants is about finding ways to reward customers for spending their money at a particular restaurant. Or perhaps you get a little stamp on your loyalty card, and your 10th coffee is free. Well… Creates an Incentive for Loyalty. Brings in New Customers. These are examples of gamification.

Point of Sale 188

Point of Sale Social Media Online Ordering Food Order 188

Modern Restaurant Management

JANUARY 12, 2024

To meet this need and earn customer loyalty, we offered free delivery to our catering clients, generating word-of-mouth marketing, enhancing our restaurants’ reputation. At Georgia Foods, we continue to invest in and evolve our catering efforts to meet the high expectations of today’s customers.

Catering 110

Catering Coaching Communication Customer Service 110

Modern Restaurant Management

DECEMBER 14, 2020

Without a brand-friendly decorated dining space or friendly interactions with staff, restaurants need to make the extra effort to reach and engage with their customers, and this can be facilitated through a strong digital presence. Having a basic website or relying on a third-party delivery partner to market a virtual brand is not sufficient.

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2030 Customer Experience Delivery Uniforms 208

Future Food

SEPTEMBER 6, 2023

In this article, we delve into practical strategies that retail precincts and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. Quay Quarter F&B revitalisation.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

In this article, we delve into practical strategies that shopping centres and F&B operators can employ, considering the specific needs of different customer segments, to maximize visitation frequency and spending in a time of escalating cost of living. Quay Quarter F&B revitalisation.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. A well-established restaurant brand can create return customers and encourage them to sing your praises to others. Quick Links: What is restaurant branding?

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78

7 Shifts

SEPTEMBER 15, 2021

There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Create a loyalty program.

Loyalty Program 195

Loyalty Program Customer Experience Customer Service Point of Sale 195

Modern Restaurant Management

DECEMBER 7, 2022

population, Gen Z is becoming a larger customer-base for restaurants. Below are a few ideas to attract Gen Z customers to your restaurant. Knowing that they are empowered to drive change by voicing their opinion will strengthen their loyalty to a brand. With this group accounting for approximately 20.66 percent of the U.S.

Mobile Ordering 203

Mobile Ordering Social Media Online Ordering Point of Sale 203

Modern Restaurant Management

DECEMBER 20, 2022

Over the past year, brands modified expansion strategies, leaned into new technologies and chose to invest more into their employees to keep up with trends, improve operations, win over customers and embrace company culture. – Frances Allen, CEO of Checkers & Rally’s. "We

2022 197

2022 Food Supply Point of Sale Dietary Restrictions 197

Modern Restaurant Management

MAY 21, 2021

As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Just like your team, you need to engage with your customers. Include Your Customers in Your Celebrations.

Social Media 203

Social Media Customer Experience Email Marketing Online Ordering 203

ChowNow

SEPTEMBER 30, 2020

When brainstorming restaurant marketing ideas, many restaurateurs seek out strategies that will help bring in new customers. While customer acquisition is critical to running a business, many owners overlook how important their existing customer base is to their bottom line. Start a restaurant loyalty program.

Loyalty Program 158

Loyalty Program Marketing Email Marketing Social Media 158

Modern Restaurant Management

MAY 9, 2023

From the humble QR code, which quickly became a mainstay during the pandemic, to recent reports of “digital-only” restaurants, tech is starting to define service for restaurants and customers alike. Using customer data, AI systems can make inferences about what items may suit their tastes.

Mobile Ordering 177

Mobile Ordering Customer Experience Loyalty Program Seasonal Menu 177

Modern Restaurant Management

JUNE 18, 2020

Over the past several months we have seen customers modify their business models to accommodate restrictions and consumer preferences. It’s been well received, truly a win-win for everyone involved.” Customers can simply pre-order online and pick up their goods. ” Reviving The Supply Chain.

Supplies 189

Supplies Innovation Food Supply Loyalty Program 189

7 Shifts

JANUARY 20, 2023

This means big business for restaurants, and a surge in customers and sales. While some restaurants may see a decrease in business on Super Bowl Sunday due to the game being televised, many others see it as an opportunity to bring in more customers. In 2019, diners spent $81.30 on average during Sunday's game. But how do you stand out?

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Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

JANUARY 24, 2022

Thanks to restaurant technologies, it’s possible to not only deliver a superior customer experience — the crux of hospitality — but also take things to the next level. Yes, the importance of a good customer experience has always been key. Meanwhile, customers’ expectations have changed.

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Technology Front of House Back of House Dietary Restrictions 223