EATER

APRIL 30, 2025

. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world. Now, Pecking House has two locations.

Serving 265

Serving Fine Dining 2025 Employee Relations 265

Modern Restaurant Management

JUNE 16, 2025

consumers not only spurring inflation but lowering overall consumption and slowing the economy, cautioned Ben Johnston, Chief Operating Officer of Kapitus, a small business lender and marketplace. "U.S. .” Higher tariffs will certainly cause prices to rise for U.S.

Supplies 221

Supplies Operations Food Supply Consumer Goods 221

Modern Restaurant Management

DECEMBER 31, 2024

Changing consumer behaviors and therefore customer attraction strategies impact kitchen requirements, and businesses must be able to adapt and react. Featuring regional and varietal based tastings, always using unique, small production producers where able. The focus on wellness extends to adaptogenic and vitamin-infused drinks.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

APRIL 16, 2025

The restaurant's design and tableware are sourced from both Japanese and regional artisans, Every detail—down to the shape of a plate or the arc of a serving sequence—reinforces the spirit of "Yoshin," a concept that expresses lingering beauty, unspoken emotion, and a deep connection to nature.

Back of House 340

Back of House Customer Experience Customer Service Hospitality 340

ChowNow

JULY 11, 2025

A study by Harvard Business School found that a one-star increase in Yelp rating leads to a 5% to 9% increase in revenue. How To Set Up And Optimize Your Yelp Profile If you haven’t claimed your Yelp Business Page yet, that’s step one. These small actions signal to the algorithm that your local business is active and engaging.

Customer Service 284

Customer Service Social Media Customer Experience Online Ordering 284

ChowNow

MARCH 7, 2025

Thats why 44% of restaurants are investing in restaurant technology tools to improve their business analyticsbecause customer data works. Restaurants have access to more customer data than ever before and it comes from a wide range of sources, but many operators dont fully grasp the full extent of whats availableor how to use it effectively.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Modern Restaurant Management

JULY 9, 2025

Though he has a degree in business administration, building business credit wasn’t in Clarence Adams’ course work. He and his wife Joi own two businesses: including their newest, an Italian ice shop in Fayetteville, GA. “All while running another business,” he notes.

Cash Management 221

Cash Management Small Business Equipment Technology 221

Modern Restaurant Management

NOVEMBER 20, 2024

In fact, the larger the business, the more safeguards are required to effectively monitor health and wellness at scale. coli can rapidly spread through food service facilities from a single contaminated source, persisting on surfaces and posing long-term contamination risks. Can you break down the science of how pathogens like E.

Food Safety 419

Food Safety Kitchen Safety Food Food Supply 419

ChowNow

MARCH 7, 2025

Its the number one way customers discover new restaurants and if your business isnt showing up in the search results, youre losing diners to competitors who are. In this article, you will learn: How to optimize your Google Business Profile to boost visibility and credibility. Even small inconsistencieslike listing St.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

7 Shifts

OCTOBER 28, 2024

A bar is a profitable business option if you’re looking to enter the food industry. Locally sourced beer is also a great way to differentiate your bar from competitors. You can also bundle drinks with appetizers or small bites to encourage higher-ticket sales.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

ChowNow

JUNE 12, 2025

The real wins come from small, smart shifts; things like improving your online ordering system, highlighting your most profitable dishes, and giving existing customers more reasons to come back. Add bold, well-placed “Order Now” buttons on your restaurant website , social media platforms, and even your Google Business Profile.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

ChowNow

APRIL 4, 2025

Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media. Claiming and updating your business profile is a crucial step in managing your restaurants online reputation. Start by verifying your business listing on major review sites.

Management 195

Management Management Social Media Online Ordering 195

ChowNow

FEBRUARY 12, 2025

Whether youre an independent operator or part of a small chain, visibility is everything. If your restaurant isnt optimized for the digital age, youre giving business away to competitors who are. A casual brunch spot in a college town will attract a different crowd than a high-end steakhouse in a business district.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

OCTOBER 24, 2024

These trends are driven by Millennial and Gen Z consumers, who are more willing to pay a premium for sustainable products; those consumers also tend to be more online and acutely aware of the impact of business practices on the lives of people and the future of the planet. But is B Corp certification something restaurants should pursue?

Certification 221

Certification Fast Casual Government Front of House 221

ChowNow

MARCH 27, 2025

A $16 sandwich might feel like a splurge at a deli, but totally reasonable at a trendy caf that sources local, organic ingredients and has a curated vibe. Choosing the right menu pricing method is crucial for setting prices that align with your business goals and customer expectations. Start small. The special-occasion spot?

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

MARCH 3, 2025

First, You need toensure you’re maintaining brand consistency across multiple locations, and that involves streamlining logistics, sourcing, and staff training to keep quality high across your chain. A small, thoughtful touch (like a surprise favorite dish or a thank-you note) goes a long way.

Social Media 251

Social Media Customer Experience Email Marketing Loyalty Program 251

Perfect Daily Grind

JUNE 24, 2025

“Nepali coffee is rare; our national production is only 500 to 600 tonnes annually,” says Dhanvie Dugar , the founder of Himalaya Coffee Company , a brand of KL Dugar Group , a fourth-generation family business that works with cooperatives and smallholder producers across more than 15 districts in Nepal to source specialty-grade arabica.

Sustainability 197

Sustainability Customer Experience Education Supplies 197

Modern Restaurant Management

JUNE 13, 2025

It’s a role built on purpose, passion and the belief that small actions can create big change. It’s a role built on purpose, passion and the belief that small actions can create big change. These are small changes that, when scaled across our restaurants, can make a meaningful impact over time.

Sustainability 251

Sustainability Loyalty Program Leadership Food Supply 251

Modern Restaurant Management

JANUARY 15, 2025

That’s time many busy restaurateurs just don’t have to spare. Streamline Compliance Restaurants, like any business handling credit card transactions, must adhere to regulations and requirements for securing payment data. Implement Fraud-Prevention Measures Payment fraud can be a significant source of loss for restaurants.

Audits 221

Audits Restaurant Law 2024 Customer Experience 221

ChowNow

JUNE 12, 2025

This guide will help you tackle both of these issues, so you can understand the power of small, data-driven adjustments, along with straightforward steps on how to achieve them. Once you see that most plates are empty when bussing tables, you’ve nailed it, but be aware if customers start making comments about portions being too small.

Operations 195

Operations Food Supply Seasonal Menu Pricing 195

ChowNow

MARCH 21, 2025

In this article, you will learn: How to define your restaurants target market to guide your business decisions. Meanwhile, a fine-dining steakhouse targeting business professionals will prioritize a refined menu, premium pricing, and marketing efforts that focus on corporate events and high-end experiences. can reveal useful trends.

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

ChowNow

JANUARY 23, 2025

For example, dont host a parking lot cookout if your parking lot is relatively small or you share the spaces with other businessesalthough it never hurts to ask if they would like to participate in the event and promote their store. If partnering with other businesses, be sure they also share the content you make for the event.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Perfect Daily Grind

JULY 13, 2025

However, following a record high for global coffee prices in February 2025, what was once viewed primarily as a “social project” rapidly became an essential, smart business strategy. You may also like our article on why direct trade is about more than ethical business practices.

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Pricing Supplies 2025 Consumer Goods 113

Perfect Daily Grind

JUNE 29, 2025

While some businesses may choose to absorb these additional expenses, there are limits to how much they can sustain. Energy prices remain volatile, labour costs are increasing as businesses compete for skilled staff, and sustainable materials often carry a premium price tag. Yet, quality coffee remains an essential ritual for many.

Pricing 146

Pricing Customer Experience Sustainability Supplies 146

Perfect Daily Grind

JUNE 16, 2025

In response, more coffee businesses are exploring in-house roasting as a way to regain control over quality, pricing, and sourcing. Most roasters can’t afford to absorb these increased costs, and are considering retail price hikes and rethinking their sourcing strategies to stay competitive.

Equipment 150

Equipment Cash Management 2050 Pricing 150

Modern Restaurant Management

MAY 30, 2025

Growth Drivers in the United States Fast Food & Quick Service Restaurants Market Growing Demand for Convenience and On-the-Go Eating The busy lifestyle of American consumers has driven the need for quick and convenient meals. Inflation, supply chain issues, and increased wages due to staffing shortages have driven up operational costs.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

The Rail

FEBRUARY 7, 2025

Video marketing allows you to highlight your involvement in local events, collaborate with nearby businesses, and participate in charitable initiatives. Sharing behind-the-scenes videos of kitchen operations, ingredient sourcing, or staff introductions humanizes your restaurant and creates a deeper connection with the audience.

Serving 130

Serving Marketing Loyalty Program Social Media 130

ChowNow

JANUARY 30, 2025

Whether its fresh, locally sourced ingredients or unforgettable dining experiences, your promise must be clear, authentic, and consistently delivered. Next time its busy, look around your dining room and ask yourself, What do I see? Is it families, blue-collar workers, business people, hipsters, older generations?

Email Marketing 195

Email Marketing Mobile Ordering Customer Experience Online Ordering 195

Perfect Daily Grind

JULY 17, 2025

News outlets such as Business Insider and USA Today have also spotlighted US Barista Champions Kyle Ramage and Sam Spillman , introducing specialty coffee and coffee competitions to a bigger audience. Endless roasters and cafés offer a small selection of high-end, exceptional, and limited-edition coffees.

Café 92

Café Consumer Goods Customer Experience Events 92

Perfect Daily Grind

JULY 14, 2025

To compensate for the higher consumption of short, small drinks like espresso, many Italians prefer bold, intense, and bitter dark-roasted coffee. The importance of small coffee brands – traditional and specialty alike – collaborating in these educational efforts cannot be overstated. We educate with gentleness,” Dario says.

Café 125

Café Consumer Goods Education Agriculture 125

7 Shifts

OCTOBER 22, 2024

When a restaurant participates in local events or partners with local businesses, it becomes part of the neighborhood’s fabric. 72% of American consumers prefer to do business with companies that share their values both in the retail and restaurant industries. Go to the Google Business page and claim your restaurant.

Marketing 195

Marketing 2025 Social Media Email Marketing 195

ChowNow

MARCH 14, 2025

Small details, like remembering regular customers preferences or handling complaints with grace, can turn a one-time diner into a loyal regular. Restaurants that streamline their kitchen operations can handle busy rushes without sacrificing consistency, ensuring that every menu item meets your and customer expectations.

Operations 195

Operations Management Management Front of House 195

Perfect Daily Grind

MAY 25, 2025

While this decision allows businesses to have more control over their supply chains, it also comes with a number of crucial factors to consider before making the transition. You also need to create added value to your business and the customer experience in their shop.

Café 140

Café Pricing Management Management 140

Modern Restaurant Management

JANUARY 31, 2025

The research found that businesses worldwide – particularly restaurants – intend to experiment more in 2025, especially with customer retention programs like loyalty, as they face the triple challenge of sustained high inflation, shrinking consumer wallets and the need to raise prices across the board.

Marketing 221

Marketing Loyalty Program 2024 2025 221

Perfect Daily Grind

JULY 15, 2025

The most successful coffee businesses understand that skilled, passionate staff are not just an asset – they are the foundation of survival and growth in today’s challenging environment. Climate-driven supply shortages add another layer of complexity, forcing businesses to adapt strategies more frequently.

Hiring 75

Hiring Customer Service Customer Experience Communication 75

Future Food

NOVEMBER 27, 2024

From the rise of AI to the increasing popularity of experiential dining, businesses are adapting creatively to meet new consumer demands. Hospitality businesses that were exposed to reduced consumer discretionary spending, higher operational costs and increased costs of servicing debt were most likely to be at risk. Small is beautiful.

Hospitality 78

Hospitality 2025 Food Back of House 78

Perfect Daily Grind

MAY 28, 2025

Rising costs for green coffee, energy, shipping, labour, and equipment are placing significant pressure on businesses. Understanding what drives these price changes, how coffee consumers are responding, and what alternatives exist is essential for businesses aiming to remain sustainable in a volatile market.

Retail 81

Retail Pricing Café Consumer Goods 81