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THE END OF SERVICE TO SERVICE

Culinary Cues

We are witnessing the death of service to those who service the end consumer. If any part of this service formula is broken, then the chef’s hands are tied. It all seemed to make sense – a service was provided. Pay now or we cut your service. Extended credit? Not a chance.

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Why 4 Restaurants Opt for a Service Charge Instead of Tips

7 Shifts

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 221
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Why a Customer Service Strategy Is Important in a Restaurant

Modern Restaurant Management

While there are many marketing strategies to get customers in the door, it is just as important to create customer service strategies that keep them coming back. With the impact a dissatisfied consumer can have on your bottom line, it is important to create a customer service strategy that sets your restaurant apart from the competition.

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Why 4 Restaurants Opt for a Service Charge Instead of Tips

7 Shifts

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

FOH 195
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Insight Into the Post-Pandemic Restaurant

The coronavirus pandemic has had a profound impact on all industries worldwide, particularly socially-oriented services such as restaurants. But like all things, the crisis will eventually pass, and people will resume their normal activities. It’s crucial to ensure that your restaurant is ready to kickstart once the pandemic has passed.

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How Does Your Service Measure Up?

Modern Restaurant Management

The first thing on that list shouldn’t be the food – it’s the service. Great service will make someone a regular customer who comes in once or twice each month. I always go to the ones with the best service. Here’s my take on making good service great.

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5 Examples of Customer Service Innovation in Hospitality

Social Hospitality

Customer service is at the core of innovation and good business practices. After all, the future in the hospitality sector quite literally lies in the hands of guests and customers, so it’s imperative that you always perfect your customer service. These and many other features will help build a thriving customer service team.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

This report will examine the main investment areas that marketers are prioritizing to enhance their account-based strategies through a focus on: How practitioners are executing and accelerating blended ABM strategies that put self-service buying journeys at the forefront The areas in which AI shows the greatest promise The continued convergence of (..)

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The ABM Benchmark Survey

Download the report to learn more about: The strategies and technologies ABM marketers are using to increase ABM successes Why it’s important to shift toward more targeted, personalized assets How marketers are meeting buyers' demands for self-service journeys Which metrics and marketing KPIs matter across the ABM funnel

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Comprehensive Guide to New Revenue Streams for Restaurants

Own your marketing service. Create and expand services and make the most of your restaurant's resources. Download this FREE eBook to learn how successful restaurant operators are using technology to cut costs, drive revenue and grow their businesses. In the e-Book, you'll learn how to: Maximize and leverage your customer data.

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Changes in Consumer Habits: Looking Back Over the Last 12 Months for Restaurants

You’ll learn: What consumers expect from restaurants and food service establishments. This large-scale North American survey explores changes in expectations over the last year. How habits are solidifying. Where to focus efforts to drive the greatest impact.

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Where Are All the Hourly Workers?

Developing strategies that include social distancing and contactless methods and tactics have dominated most service industry businesses. And after more than a year of living under COVID restrictions, nearly every aspect of our business lives has been transformed.

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3 Mistakes Organizations Make While Developing ABM Programs

Wasteful technology and service spending. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process. Inadequate contact inventory within universe.

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Digital Transformation in the Restaurant Industry

The digital transformation of restaurants and food service businesses represents major advances for the industry, especially when the driving force becomes AI. Accurate stock counts across dozens of different F&B service units (without time-consuming daily counts). A fully automated supply chain.

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The Operator’s Guide to Productivity in a Short Staffed World

But cutting back on quality, safety, service, or cleanliness isn’t an option. Similar to most operators, you likely have been forced to get by with a smaller crew on every shift, scaling down where you can. Asking more from your staff isn’t either. Your employees are your most valuable asset; it’s difficult to lose even one.