Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 221

EATER

APRIL 30, 2025

. | Adam Friedlander/Eater NY Eric Huang of NYCs Pecking House talks grassroots growth A version of this post originally appeared on April 30, 2025, in Eater and Punchs newsletter Pre Shift , a biweekly newsletter for the industry pro that sources first-person accounts from the bar and restaurant world.

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Serving 2025 Fine Dining Employee Relations 271

ChowNow

MAY 23, 2025

When you decided to open a restaurant, you probably didnt picture yourself glued to spreadsheets or tracking the price of eggs, but keeping an eye on the numbers is how you stay open year after year. The truth is that the average restaurant profit margin is razor-thin, leaving almost no room for error. added up to $60,000.

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Point of Sale Insurance Fast Casual Customer Service 195

ChowNow

FEBRUARY 28, 2025

For restaurant operators, juggling Uber Eats, DoorDash, and Grubhub separately can lead to inefficiencies, mistakes, and frustrated staff. The added clutter in the kitchen or counter area can also create chaos, slowing down service and making it harder to keep operations running smoothly. Fortunately, theres an easy solution.

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Delivery Online Ordering Customer Service POS 195

Modern Restaurant Management

MARCH 10, 2020

If a restaurant guest, for example, argues the charges in the absence of a chip card reader, banks will reverse the transaction with no recourse by the restaurant operator. Restaurants owe it to their guests and themselves to protect against friendly fraud. This poses a high threat of revenue loss to the restaurant merchant.

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POS Point of Sale Customer Service 2025 527

Modern Restaurant Management

MARCH 26, 2020

Business intelligence and data analytics solutions are transforming the restaurant industry. Now more than ever, new systems are empowering owners and managers to optimize service, boost guest engagement, enhance menu performance, slash waste, and much more. The shift to cloud-based applications has not changed the equation.

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Technology Guest Recovery Customer Experience Customer Service 546

Modern Restaurant Management

MAY 30, 2025

This is true for businesses operating in office settings just as much as in restaurants, supermarkets, and other settings where businesses have daily contact with consumers. For example, many restaurants have adopted new digital transformation strategies to meet the needs of modern customers. How hard was this process to achieve?

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Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

APRIL 1, 2022

It’s a restaurant operator’s worst nightmare. You have stores full of patrons, and no way to collect their money because the POS system has been hijacked by ransomware. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks.

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Operations Point of Sale POS Small Business 601

ChowNow

MARCH 21, 2025

Is your staff struggling to juggle multiple tablets, leading to slower service and mistakes? With 52% of consumers saying that ordering out is essential to their lifestyle, every restaurant that wants to stay competitive must offer delivery. The operational and customer service benefits of using an aggregator.

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Delivery Operations Food Online Ordering 195

Modern Restaurant Management

SEPTEMBER 3, 2024

Behind the success of a restaurant — regardless of size — is delicious food, great service and seamless experiences across every touchpoint. The right restaurant technology is essential to make it all happen. These businesses play a crucial role in the restaurant industry's foundation and growth.

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Loyalty Program POS Online Ordering Customer Experience 458

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Identify your biggest pain points.

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2025 Technology Loyalty Program Mobile Ordering 195

ChowNow

FEBRUARY 28, 2025

Online ordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. For restaurant operators, this presents both an opportunity and a challenge: how to implement an online ordering system that maximizes revenue while maintaining control over their customer relationships.

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Online Ordering Ordering Email Marketing Mobile Ordering 195

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. Full-service menu prices climbed 4.5

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2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

FEBRUARY 3, 2022

Seventy-four percent of full service restaurants (FSRs) managed to maintain or increase their sales during the pandemic; however, profit margins in 2021 declined to 10 percent, compared to 12 percent in 2019, according to third annual State of Full Service Restaurants Report released by TouchBistro.

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Loyalty Program Online Ordering Cash Management Point of Sale 486

ChowNow

MARCH 14, 2025

Running a restaurant is a balancing act. Every day, youre juggling staff, food quality, inventory, customer service, purchasing, and moreall while trying to cultivate a dining experience that wows your customers enough to keep them coming back. What is Restaurant Operations Management? Its tough, and cant be done passively.

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Operations Management Management Front of House 195

Modern Restaurant Management

MAY 13, 2020

The business of running a restaurant is no longer limited to exceptional recipes, gorgeous plating, and advertisements. In an age of online ordering, customers demanding Wi-Fi, and the need for websites to dazzle just as much as the food, countering cybercrime has to be a factor in the day-to-day work of restaurant management.

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Website Management Guest Recovery Customer Service POS 530

ChowNow

FEBRUARY 19, 2025

Applying new technology to your restaurants operations is exciting, but integrating it always comes with one immediate hurdle: getting your staff up to speed. In this article, youll discover how training your restaurant staff on new systems doesnt have to be a big ordeal, slowing down service for guests and costing you money.

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Training Online Ordering Customer Service Reference 195

Modern Restaurant Management

JANUARY 27, 2021

COVID-19 has forced restaurants to rely on takeout and delivery sales to drive the majority of their sales. Third-party delivery apps worked in a pinch to help restaurants quickly switch away from dine-in to takeout. As a long-term solution, though, delivery apps pose as many problems to restaurants as they do solutions.

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Ordering Online Ordering Social Media Delivery 539

Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

ChowNow

FEBRUARY 21, 2025

The restaurant industry is going mobile, and restaurant apps are at the center of this transformation. Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Why Restaurant Apps Matter in 2025 Consumer habits are evolving, and convenience is at the heart of it.

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2025 Loyalty Program Mobile Ordering Online Ordering 195

ChowNow

MARCH 7, 2025

Restaurants collect a ton of customer data. Why You Should Be Using Customer Data to Grow Your Restaurant Customer data can look like just a list of names, numbers, and order histories, but when looked at more closely, it reveals patterns, preferences, and opportunities to make stronger connections with your guests.

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Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

APRIL 11, 2025

Tablets are everywhere in restaurants these days, and with good reason. Their sleek design and intuitive user interface make them a natural fit for a modern restaurants day-to-day operations. Lets break down what to look for in a restaurant tablet. Slim and stylish is fine, but in a restaurant, function beats form every time.

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Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to evolve – or disappear. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. It wasn’t just about survival; it was about reinvention.

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Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

DECEMBER 30, 2021

The nature of restaurant management is a pendulum; each year operators swing back and forth to prepare for challenges and take advantage of new opportunities. We at Bbot predict that, without a stronger change towards how we think about service and employment, this dry spell will become the norm. POS Integrations.

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2022 Loyalty Program Kitchen Safety Customer Experience 579

Modern Restaurant Management

JANUARY 26, 2021

As new challenges arise and consumers demand change, new technology solutions emerge to help restaurant owners keep up. The digital transformation will support restaurant owners in ways that may not have been previously possible. As a restaurant owner, this means that you must learn how to evolve quickly to fit today’s standards.

Point of Sale 448

Point of Sale Cash Management Customer Service Technology 448

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

JULY 12, 2022

As Restaurant Week is returning across the country, and with that also comes fresh opportunity as diners are returning to restaurants with excitement and new expectations. Restaurants continue to face labor and supply chain issues, plus rising food costs. And that’s not different during Restaurant Week.

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Loyalty Program Online Ordering Point of Sale Customer Experience 558

Modern Restaurant Management

DECEMBER 31, 2024

This final edition of Modern Restaurant Management (MRM) magazine's Research Roundup for 2024 features news of operator challenges and priorities, delivery trends, wages and hourly worker considerations. This is according to a survey conducted by TD Bank at the 2024 Restaurant Finance and Development Conference in Las Vegas, Nevada.

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Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

DECEMBER 9, 2020

It's no secret that the restaurant industry has been severely impacted by COVID, perhaps more than any other industry. But in general, restaurants have had to chart their own path to recovery. But in general, restaurants have had to chart their own path to recovery. Booming Subscriptions. Reinforcing Revenues.

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Loyalty Program Customer Service Consumer Goods Online Ordering 484

Modern Restaurant Management

JUNE 17, 2021

According to new federal data, the restaurant industry has lost 5.9 million jobs due to the pandemic-related closure of dine-in services — roughly two-thirds of restaurant employees in the U.S. The constantly evolving pandemic-related regulations and confusion forced many restaurants to lay off and then rehire staff.

Technology 474

Technology Employee Relations Online Ordering Customer Service 474

ChowNow

MARCH 28, 2025

With rapid advances happening across various industries, including the food industry, you might be wondering: What does AI have to do with running my restaurant? While the tech behind it might sound complex, the actual applications of AI in restaurants are surprisingly down-to-earthand, in many cases, incredibly practical.

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Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

AUGUST 5, 2020

In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Modern Restaurant Management

MAY 11, 2020

It’s been well over a month since the spread of COVID-19 and government efforts to contain it forced restaurants across the country to shut their doors to dine-in customers. And while doing so has allowed many multi-unit restaurants to keep the lights on, it’s also forced them to transform their businesses. percent uptime.

Technology 364

Technology Loyalty Program POS Outdoor 364

Modern Restaurant Management

JULY 22, 2021

Not just quite but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Rethink Technologies.

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Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. The past year has created many challenges for the restaurant industry. But not in the way you might think.

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Back of House Customer Experience Front of House Customer Service 493

Modern Restaurant Management

AUGUST 25, 2020

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Everywhere we turn right now it seems restaurant brands are continuing to face operational challenges and hurdles. One key to making this a success is marketing.

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Seasonal Menu Outdoor Catering Customer Service 493

Harbor Touch

MARCH 18, 2025

Running a restaurant is tough. The good news is that there are tax deductions and credits made for restaurants and owners that can ease the burden. With a POS system like SkyTab and solid accounting software, you can track it all without losing your mind. Essential Restaurant Tax Deductions 1. Feels good, saves cash.

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Point of Sale POS Restaurant Law Equipment 138