Modern Restaurant Management

OCTOBER 28, 2024

The restaurant industry isn’t just evolving – it’s reinventing itself in real-time. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. And technology is the key to unlocking that potential. Take Cousin Subs as an example.

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Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

APRIL 7, 2025

It’s no secret that restaurants with more than one location depend on standardization to thrive. As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought.

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Loyalty Program Mobile Ordering Customer Experience Customer Service 283

Modern Restaurant Management

MARCH 24, 2025

Restaurant brands are seeking out emerging technology to be more efficient and using data analytics to improve the drive-thru experience and this is only the beginning, according to Tim Tang, Director of Enterprise Solutions at Hughes. "The conversation between employees and customers is a rich resource of actionable insights.

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Loyalty Program Mobile Ordering Coaching Customer Experience 307

Modern Restaurant Management

OCTOBER 16, 2024

What are some common fraud activities you are seeing that affect restaurants? million restaurants in the U.S. Platforms will use promotions to incentivise different stakeholders, including consumers, drivers and restaurants. In 2023, over 1.5 were registered on food delivery platforms like Grubhub, DoorDash, and Uber Eats.

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Delivery Food Order Online Ordering Food Supply 417

Modern Restaurant Management

OCTOBER 25, 2024

The restaurant industry has been undergoing some significant changes of late. It’s also a more fiscally responsible approach to business, reducing overheads caused by unnecessary resource consumption. It’s also a more fiscally responsible approach to business, reducing overheads caused by unnecessary resource consumption.

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Waste Equipment Inventory Customer Service 311

Modern Restaurant Management

DECEMBER 27, 2024

At the same time, economic uncertainty, consumer price sensitivity, and limited resources remain pressing concerns. For restaurant operators, these challenges underscore the importance of thoughtful decisions that boost efficiency and drive customer retention. Generative AI also holds promise for enhancing restaurant loyalty programs.

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2025 Loyalty Program Email Marketing Customer Experience 275

Modern Restaurant Management

DECEMBER 18, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. Data, Data, Data. It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences.

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2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

APRIL 17, 2025

In the decade that has passed since, reservation technology has become a vital part of the restaurant industry. "We've "We've also seen a significant shift in how restaurants handle guest commitments," Tock CEO Matt Tucker told Modern Restaurant Management (MRM) magazine. "Pre-pandemic,

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Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. That's why it's essential for restaurants to consider cyber liability insurance.

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Insurance Email Marketing Employee Relations Customer Experience 508

Goliath Consulting

FEBRUARY 19, 2025

Running multi-unit restaurants demands more than exceptional food and serviceit requires sophisticated financial leadership to ensure long-term success. They work closely with management to implement data-driven solutions that boost bottom-line performance.

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Cash Management Leadership Seasonal Menu Sustainability 243

Modern Restaurant Management

MARCH 20, 2025

Growing a restaurant or catering business is no small feat. This means having real-time data at your fingertips, allowing you to make informed decisions about inventory, orders, and staff allocation. Additionally, optimizing your delivery logistics with data-driven tools can reduce delays and improve delivery times.

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Catering Delivery Customer Service Customer Experience 354

Modern Restaurant Management

NOVEMBER 4, 2024

Loyalty programs are the secret sauce for keeping customers hooked, whether you're a cozy corner café or a massive restaurant chain. In a world where third-party delivery apps dominate, securing customer loyalty through personalized rewards and direct communication is the equivalent of having the best table in a packed restaurant.

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Loyalty Program Social Media Small Business Customer Experience 221

Modern Restaurant Management

MARCH 3, 2025

Building an unforgettable restaurant brand requires consistent, strategic messaging that captivates and connects with guests. A strong restaurant brand goes beyond a logo. To that end, bringing a restaurant brand to life is a layered and strategic process. This is also typically when we decide on the restaurant’s name.

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Social Media Customer Experience Email Marketing Loyalty Program 252

Modern Restaurant Management

MAY 2, 2022

Soaring prices, continued supply chain disruptions, and ongoing staffing shortages are creating a perfect storm for restaurants. Food and labor costs are elevated and expected to remain high in 2022 , negatively impacting restaurants’ profit margins. To maximize your existing resources: Reduce food waste.

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Food Safety Food Supply Waste Sustainability 546

Modern Restaurant Management

MARCH 5, 2020

How to Ensure Your Restaurant Survives and Thrives in the Era of Widespread Cybercrime and Strict Data Security Regulations. The restaurant sector may be one of the most appealing to cybercriminals looking to quickly accumulate credit card account information from thousands of accounts in order to engage in large-scale identity theft.

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Restaurant Law Small Business Customer Service Information 596

Modern Restaurant Management

NOVEMBER 16, 2021

Going digital – increasingly a top choice among restaurant management. Today’s restaurants are expected to deliver an Amazon-like experience: know customers’ preferences and dining habits and deliver food, whether tableside or to their front doors, without delay.

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Customer Experience Operations Loyalty Program Front of House 508

Modern Restaurant Management

MAY 31, 2022

More industries are becoming highly data-driven and the restaurant industry is no exception. Big data may seem like a tech-savvy buzzword, but it's a hot topic of conversation for a good reason. For example, it's possible to track when restaurant employees clock in for their shift or which menu item performs the best.

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Point of Sale Download POS Customer Experience 491

Modern Restaurant Management

APRIL 12, 2023

At the heart of this science is data. Tracked from numerous sources, thoughtful analysis of this data can be the key to prioritizing needs, driving growth and so on. Below, we’ll briefly go over the importance of collecting data and restaurant analytics and how it be used to improve efficiency and, in due course, boost revenue.

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Point of Sale POS Inventory Customer Service 491

Modern Restaurant Management

DECEMBER 16, 2024

Following a year of turbulent hiring trends , inflated expenses, and uncertain demand, 2025 could be the “year of retention” for restaurants. Heading into 2025, restaurants can take advantage of a particular class of workers to bolster their retention efforts: seasonal hires.

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Hiring Employee Relations Coaching 2025 251

Modern Restaurant Management

JANUARY 4, 2022

It may not look like it at first glance, but every interaction you have with your guests generates data. From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates.

Point of Sale 539

Point of Sale Customer Service Email Marketing Website Management 539

Modern Restaurant Management

JULY 22, 2021

Not just quite but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Rethink Technologies.

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Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. As most states continue to loosen capacity restrictions for restaurants, both restaurateurs and diners alike are adjusting to the evolving guidelines.

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Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

JANUARY 3, 2022

However, there are security concerns with this growing technology, which largely stem from customers sharing data that restaurants could then sell. In order to improve the customer experience, build trust, and protect customer data, restaurants must be diligent in their QR code implementation efforts.

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Customer Experience Consumer Goods Customer Service Mobile Ordering 553

Modern Restaurant Management

SEPTEMBER 12, 2022

With today’s labor shortage and record-high resignations, restaurants cannot afford to lose workers, and technology should not be a bottleneck for workers to perform their job. Below are five ways that restaurant technology can impact business, and how to make it work for you, not against you: 1.

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Technology Point of Sale POS Mobile Ordering 531

Modern Restaurant Management

AUGUST 16, 2024

Leading this charge are process management applications that integrate with sensors, essentially revolutionizing how catering compliance and food safety are approached within restaurants. A reactive response to catering compliance due to such will no longer do.

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Food Safety Catering Food Food Supply 472

Modern Restaurant Management

MAY 10, 2022

Please send questions to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. These days, restaurants are on the search for solutions to minimize costs and provide efficiency throughout their operation. Are you doing anything with that data? “Data!

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Supplies Food Supply Audits Inventory 493

Modern Restaurant Management

JUNE 5, 2023

When people think of the way AI is currently used in quick service restaurants – such as fast-food chains – they might think of AI-powered voice bots utilized at drive-thrus or AI tools to forecast inventory needs based on demand. Restaurant owners agree, as nearly half of hospitality operators in the U.S.

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Dine-in Customer Service Customer Experience Hiring 474

Modern Restaurant Management

OCTOBER 6, 2023

IoT has become an indispensable tech solution for the restaurant industry. Integrating IoT devices and connectivity drives efficiency, enhances food safety, mitigates risks, increases transparency, reduces waste, and provides many other benefits for restaurants. restaurants waste an astonishing $57 billion each year on uneaten food?

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Food Safety Operations Management Management 504

Modern Restaurant Management

APRIL 3, 2024

The average cost of a data breach in 2023 was almost $4.5 Understanding the current state of cyber risk can help restaurants simplify their security strategies and focus their resources most effectively. Typically comprised of small business owners, this group may not have dedicated IT resources or the latest security tools.

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Email Marketing Small Business Point of Sale Franchise 512

Modern Restaurant Management

JANUARY 18, 2022

We all know that being a restaurant manager is tough. When we think of a restaurant manager, we think of common traits such as a high-energy, service-oriented individual with strong people skills who can stay calm under immense pressure. Restaurants face distinct accounting challenges that require a restaurant-specific approach.

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Inventory Food Order Food Supply POS 531

ChowNow

OCTOBER 31, 2024

Negotiating with suppliers can feel like a never-ending battle for restaurant owners. 5 Key Strategies to Negotiate with Restaurant Suppliers Know Your Data: Understanding your current purchasing data is essential. Suppliers respond to operators who can back up their requests with data.

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Pricing Delivery Dine-in Beverage 221

Modern Restaurant Management

JUNE 19, 2020

No one knows what the future of foodservice looks like, but there are crucial hints in the data, analytics and e-commerce. If we have learned anything during the last few months, it is that sticking to the, “it’s how we have always done it,” mentality won’t position restaurants for recovery.

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Website Management Loyalty Program Front of House Point of Sale 503

ChowNow

MARCH 21, 2025

Every successful restaurant has one thing in common: they know exactly who they are serving. Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one. What Is a Restaurant Target Market?

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Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JANUARY 18, 2023

If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Personalization with Data. To meet their expectations, operators can use detailed, data-driven guest profiles.

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2023 Guest Recovery Customer Service Back of House 474

Modern Restaurant Management

APRIL 26, 2022

Artificial Intelligence or AI has infiltrated every aspect of our lives and the restaurant industry is no exception. It may seem difficult to imagine the restaurant industry with AI because it focuses on individuality and the human touch, but it is already a reality.

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Front of House Back of House Customer Experience Food Order 493

ChowNow

JUNE 6, 2025

77% of diners go online to research a restaurant before deciding where to eat. And of that group, 68% said they were discouraged from going to a restaurant because they didn’t like what they saw. Whatever it is, your restaurant’s online presence is shaping the decision of whether or not they’ll place an order.

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Social Media Online Ordering Email Marketing Website Management 195