Modern Restaurant Management

DECEMBER 3, 2024

This holiday season, 67 percent of diners are seeking more than standard reservations, with themed holiday meals (44 percent) and multi-course feasts (39 percent) being the most popular options, according to a survey from Tock. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m.

Reservations 221

Reservations Book Customer Experience Dine-in 221

7 Shifts

OCTOBER 22, 2024

Nowadays, running a successful restaurant takes more than great food and good service. With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. If your website isn’t optimized for mobile, you could be losing out on potential customers.

Book 195

Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

FEBRUARY 13, 2025

Last Year, By the Numbers Whether you're celebrating a romantic evening out or opting for a cozy night in, one thing is clear—Valentine’s Day is big business for restaurants as diners splurge on premium meals, wine and desserts. percent of all bookings for Valentine’s Day so far this year, up from 7.2 percent in 2024.

2024 221

2024 Fine Dining Book Reservations 221

Modern Restaurant Management

NOVEMBER 19, 2024

Across the globe, and largely amongst younger age groups, more and more people are choosing to go out to eat by themselves. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out. With solo dining on the rise globally, consumers are fundamentally changing the way they dine out.

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

ChowNow

FEBRUARY 21, 2025

In this guide, youll learn: Why restaurant apps matter in 2025 and how its the consumer driving the changes The different types of restaurant apps How to make the most of your own branded restaurant app and its many benefits Lets take a closer look at why every restaurant should use apps in 2025. Reservation and table management apps.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

FEBRUARY 7, 2025

’ And just like that, I was out of a job and they were down a line cook. Find the Time : Feedback shouldn’t be reserved for official check-ins or performance evaluations. Be Patient: It takes time to build trust, get buy-in and truly understand the significance of what you’re building.

Communication 282

Communication Reservations Take-out Management 282

EATER

APRIL 3, 2023

Given the rise of these platforms in New York , I doubt I’m alone in feeling a bit reservationed out. I also opened Google Maps and clicked around on restaurants, take-out counters, and food trucks in different neighborhoods. I feel like the sense of spontaneity is missing from my dining lately.

Reservations 363

Reservations Food Truck Social Media Travel 363

ChowNow

FEBRUARY 12, 2025

A well-crafted email can remind a past guest to stop by again, encourage reservations for a new seasonal menu, or even boost online orders with a limited-time discount. Send out exclusive deals like 15% off your next online order, happy hour discounts, or limited-time promotions on popular menu items.

Email Marketing 195

Email Marketing 2025 Marketing Online Ordering 195

ChowNow

FEBRUARY 13, 2025

Too many missed reservations? A smart reservation and waitlist system can help. With a modern cloud-based POS, restaurants can streamline order taking, reduce human error, and improve the overall speed of service. The problem is that it takes tons of work. The best tech investments solve real problems.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

APRIL 24, 2025

Mother’s Day reigns queen as the largest dining-out holiday of the year, with Americans projected to spend around $35.7 Diners are booking their tables well in advance, turning “no reservations available” into a badge of honor that signals high demand and exclusivity. billion on celebrations this year.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

FEBRUARY 9, 2021

Valentine’s Day is often a busy time for restaurants, but many are now dealing with various challenges amid the pandemic, like no indoor dining or limited capacity as well as more customers opting for carry out. With the Marketing Rule of 7 , it takes an average of seven interactions with a brand before a purchase takes place.

Marketing 553

Marketing Email Marketing Website Management Social Media 553

ChowNow

MAY 2, 2025

Getting Your Restaurant Newsletter Set Up: Tools and Timing Before you start sending out your restaurant newsletter, you need to set yourself up for success. Early in the week is often a smart choicemany people start making plans for dining out around Monday or Tuesday. Fortunately, getting started doesnt have to be complicated.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Modern Restaurant Management

FEBRUARY 4, 2022

Following are some of the major restaurant trends to watch out for in 2022. Restaurant staples such as plastic straws, plastic cups, lids, or take-home bags have people asking why those things are necessary. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Simplified Menus.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

MAY 30, 2025

Take Amazon, for example. In many cases, they’ve basically taken people out of the equation almost entirely. This includes setting up online ordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus. It's a digital platform from start to finish.

Customer Experience 251

Customer Experience Customer Service Social Media Email Marketing 251

Modern Restaurant Management

APRIL 9, 2025

AI tools that automate clock-ins and clock-outs, remind employees of their meal breaks, and accurately track overtime will keep managers from making timekeeping errors that could result in labor violations – or worse, accidental wage theft. Timekeeping is crucial in remaining compliant.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

MAY 17, 2022

Nine out of 10 people who own a smartphone use it for information regarding their location, which allows vendors to access relevant and timely data in a nonintrusive way. Promote Online Ordering and Reservations. Restaurants can also offer customers a pre-order option during the reservation process.

Marketing 530

Marketing Mobile Ordering Online Ordering Customer Experience 530

EATER

MAY 14, 2025

Here, co-owner, director of operations, and wine director Ryan Bailey explains what it was like taking over such a large restaurant. But what it did allow us to do was space out our tables 3-plus feet so guests felt comfortable dining indoors. We also have two seats at the bar that we reserve for walk-in drinks and la carte bites.

Seating 225

Seating Outdoor Dine-in Beverage 225

Modern Restaurant Management

MAY 9, 2025

To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. With handhelds, servers take the order and fire it to the kitchen on the spot.

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

JANUARY 21, 2020

If you don’t have a social media strategy for your restaurant , you’re missing out on potential revenue. A well-thought-out social media marketing strategy can earn you additional customers and increase your overall income. Don’t make patrons work to find out more information. But how do you get started?

Social Media 613

Social Media Marketing 2020 2019 613

ChowNow

FEBRUARY 12, 2025

New concepts, ghost kitchens, and delivery-only brands are popping up constantly, making it harder for any single restaurant to stand out. If your restaurant isnt showing up in search results, maintaining strong reviews , or engaging on platforms like Instagram and TikTok, youre missing out on a huge segment of potential diners.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

SEPTEMBER 21, 2020

Instead of panicking about the unexpected roadblock, he calmly embraced having to take a detour because he knew his final destination hadn’t changed. So we set out to design the services and bundles that would meet these needs. Instead of seeing the crisis as an obstacle, Erik saw it as an opportunity to innovate.

Front of House 488

Front of House 2009 Reservations Website Management 488

ChowNow

MARCH 7, 2025

Restaurants that rank higher in local search results get more foot traffic, online orders, and reservations. Fortunately, you can take steps to improve your ranking and that first critical step is filling out your Google Business Profile. Follow these steps: Stay calm and professional: Dont take it personally or argue.

SEO 195

SEO Online Ordering Mobile Ordering Website Management 195

Modern Restaurant Management

FEBRUARY 3, 2022

Many operators also noted that the cost of implementing new health and safety measures – such as providing PPE for staff and upgrading their HVAC systems – was another major expense that wiped out any revenue gains in 2021. Reservations : Most operators are taking a hybrid approach to reservations.

Loyalty Program 486

Loyalty Program Online Ordering Cash Management Point of Sale 486

Modern Restaurant Management

JANUARY 12, 2023

Thankfully, even if consumers dine out less, their desire to maximize each occasion will help buoy restaurants through this time. One of the biggest shifts in 2022 was how guests sought out restaurants through new and unexpected channels, like TikTok. How will persisting labor shortages shape the industry in 2023?

2023 493

2023 Online Ordering Social Media Website Management 493

Modern Restaurant Management

JUNE 28, 2021

Some operations are cutting out an entire service, meaning that they only do dinner whereas before they did lunch and dinner. A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. The restaurant had reservations and did not call any of the guests.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

MARCH 13, 2020

"It's a challenging time for restaurants — large and small — and we believe that there are some practical steps restaurants can take to address the social distancing concerns you and many are voicing today," said Susie Fogelson, Founder/ CEO, F&Co. "First

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

APRIL 13, 2020

Many cities and states have implemented lockdown rules, and there are new sets of policies and procedures to follow, from reduced capacity to take away only. Take a look at what you have, and what you can provide. Get the word out on social media, and give your community a new experience with your food. Complete Your To-Do List.

Social Media 508

Social Media Take-out Training POS 508

Modern Restaurant Management

APRIL 27, 2022

Get Ready for Reservations (or Don’t). The first big decision you need to make for any major holiday is whether or not you’re going to accept reservations. For example, by accepting reservations you’ll allow a select few parties to skip the wait, ensuring that they’ll have a great spot and a great time.

Management 531

Management Management Customer Experience Reservations 531

Modern Restaurant Management

SEPTEMBER 23, 2020

Businesses have been forced to pivot away from on-premises dining to offer on-line ordering and take-out services. They need to be attentive to customer needs and develop the ability to upsell or offer alternatives while taking orders. The people that answer the phone for takeout orders are now your frontline for customers.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

DECEMBER 1, 2021

Henry takes his phone, scans the QR code, and indicates that he’s arrived. Speaking of the host stand, let’s take a deeper look at your guest and waitlist management technology. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

MARCH 8, 2022

Some reviews point out small, one-off incidents and others touch on systematic problems. Sometimes a negative review comes completely out of left-field. We would like to take direct action to address the issue as soon as possible and your feedback would be much appreciated. What if You Disagree with the Review?

Customer Experience 563

Customer Experience Customer Service Small Business Reservations 563

Modern Restaurant Management

MAY 5, 2025

Staff Appropriately When restaurants cut employees or reduce tables, they don’t end up with fewer expenses–they end up with burned-out, disgruntled team members who aren’t operating at their best. Consider enabling your employees to take specific actions from their phones, like checking their tips, schedules and payroll.

Operations 251

Operations Front of House Back of House 2025 251

ChowNow

MARCH 28, 2025

These are tools that can help you streamline operations, easily schedule staff, and make sure you never run out of ingredients for your best-selling menu items. Understanding How AI Works in Restaurants Lets get one thing out of the way: AI for restaurants doesnt mean robots taking over your kitchen or replacing your staff with machines.

Front of House 195

Front of House Back of House Online Ordering Email Marketing 195

Modern Restaurant Management

JULY 13, 2020

People have been both eager and hesitant to venture back out into the world as stay-at-home orders have lifted. As consumers cautiously begin to eat out at local restaurants, this new model will likely remain popular. Sit-down restaurant jobs are coming back slowly as consumers are excited to enjoy a meal out.

Food Safety 539

Food Safety Consumer Goods Hiring Customer Service 539

Modern Restaurant Management

DECEMBER 17, 2024

For instance, at GoTo Foods, we’re taking a “four-wall” strategic approach, where our brands offer personalized messages and tailored experiences for customers within physical locations, creating a cohesive, omnichannel connection that extends beyond digital touchpoints.

2025 419

2025 Loyalty Program Online Ordering Customer Experience 419

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

JULY 3, 2024

Ensure that your site is intuitive and easy to navigate, with clear menus, contact information, and reservation options readily accessible. To cater to the growing demand for convenience, consider integrating online ordering and reservation systems into your website.

SEO 489

SEO Website Management Online Ordering Mobile Ordering 489