Modern Restaurant Management

JUNE 1, 2021

Just a few short years ago, customers paid for their meals in cash or credit cards, orders were totaled on analog cash registers, and customers called restaurants to place orders over the landline phone. The New Norm: Text to Order. These solutions work in tandem, making it easier than ever for customers to order and pay.

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Ordering Technology Mobile Ordering Online Ordering 450

Modern Restaurant Management

MARCH 21, 2025

Every order placed at a kiosk generates valuable data, allowing restaurants to better understand customer preferences, forecast demand, and optimize menu offerings. Embracing innovation without losing the personal touch that makes independent restaurants special. The benefits expand beyond labor and into customer data and efficiency.

Technology 221

Technology Front of House Customer Service Back of House 221

Modern Restaurant Management

JUNE 3, 2025

It can also optimize operations by forecasting busy times, adjusting staffing levels, and managing inventory, making everything run more smoothly and cutting down on waste. Convenience is huge too, especially with the continued demand for delivery and takeout, so promoting easy online ordering or contactless service hits the mark.

Marketing 380

Marketing Loyalty Program Email Marketing Customer Experience 380

7 Shifts

NOVEMBER 25, 2024

Staff productivity plays the largest role in restaurant revenue, which is why it’s so important to invest in your recruiting and hiring strategies, finding like-minded individuals to move your restaurant forward while minimizing time waste. According to Forbes , 50% of employees waste parts of their day on their phones.

Mobile Ordering 221

Mobile Ordering Back of House Customer Service Online Ordering 221

Modern Restaurant Management

OCTOBER 7, 2024

Controlling food waste is a hot topic in the industry as well. Contactless Ordering, Inside and Out Door Dash, Uber Eats and other third-party delivery services will continue to expand. On the other hand, contactless ordering while you are sitting in the restaurant has been a big failure. This is a trend I hope will go away.

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2025 Loyalty Program Waste Compost 474

Modern Restaurant Management

DECEMBER 31, 2024

This zero waste cooking technique will also allow chefs and bartenders to creatively repurpose leftover produce and give it new life. The day of the women’s singles finals on September 7th, tennis racket orders spiked 116 percent as consumers tapped into their inner athlete. 53 cent order on one single banana.

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2025 Beverage Fine Dining Guest Recovery 450

ChowNow

MARCH 7, 2025

Every online order, email sign up, and reward program interaction generates valuable insightsbut if that data just sits there, youre missing a major opportunity. Think about it: What if you could automatically send a special offer to a customer who hasnt ordered in a while? Restaurants collect a ton of customer data.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

ChowNow

FEBRUARY 7, 2025

Many operators worry about wasting money on the wrong strategies or not seeing a return on investment, making it tempting to avoid marketing altogether. Increase sales by promoting high-margin menu items and special offers. Do you want to drive more online orders? Building a restaurant marketing budget can feel overwhelming.

Marketing 195

Marketing Email Marketing Social Media Loyalty Program 195

Modern Restaurant Management

SEPTEMBER 28, 2020

Reduce Your Food Waste. To fully utilize the food you have purchased, you should track the waste in your restaurant. From there, you will be able to compare the quantity of waste in comparison to the size of the original inventory order. This limits employee overlap and helps to streamline your operations.

Operations 553

Operations Website Management Social Media Customer Service 553

Modern Restaurant Management

MAY 31, 2024

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features news on summer restaurant employment, indecisiveness ordering, online ordering trends, and the world's best cities for food. percent stating these hikes have changed their ordering decisions.

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Online Ordering Ordering Hiring 2024 391

The Restaurant Group

DECEMBER 8, 2024

Introduction to Food Waste in Restaurants Food waste is a significant challenge for the restaurant industry, impacting both the environment and profitability. Understanding how to reduce food waste in restaurants is the first step toward sustainable and cost-effective operations.

Waste 78

Waste Compost Food Recycling 78

Culinary Cues

NOVEMBER 22, 2024

All this rushes through my mind as I reflect on my early days of watching my mother prepare a meatloaf or roast a chicken for dinner; of my grandmother pulling a perfect loaf of bread out of the oven, not for a special occasion, but just to have.

Food 414

Food Front of House Back of House Point of Sale 414

Modern Restaurant Management

SEPTEMBER 22, 2022

Proper inventory management is essential to knowing what’s coming in, what’s going out, and what you need to order. This exercise can also help you identify – and resolve – issues that are wasting money, like over portioning, over ordering, and theft. Reduce food waste. Adjust your menu.

Food Supply 530

Food Supply Supplies Food Food Truck 530

7 Shifts

OCTOBER 22, 2024

Use it to share updates, special events, or new menu items. For example, you can promote your seasonal dishes or happy hour specials. When done right, it helps keep your restaurant at the top of customers' minds, encourages repeat visits, and promotes special events or menu items. It's an active marketing tool.

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Book Marketing Email Marketing Social Media 195

Modern Restaurant Management

OCTOBER 18, 2019

Winnow Raises $20M to Fight Food Waste. The company, with US offices located in Iowa City, has recently made headlines in the country, having been selected as a food waste innovator and recipient of the Zero Hunger | Zero Waste Kroger Foundation Grant. 63 million tons of food is wasted every year. ” Marc Zornes.

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Waste Food Franchise Franchising 262

7 Shifts

NOVEMBER 15, 2024

How do you handle multiple tables and orders at once? What would you do if a customer tried to use an expired coupon or special offer? What steps would you take if a customer received the wrong order? How do you maintain accuracy when taking orders for large groups? How do you handle multiple tables and orders at once?

Hiring 195

Hiring Customer Service Dietary Restrictions Customer Experience 195

7 Shifts

OCTOBER 28, 2024

Bars that effectively manage their inventory and reduce waste tend to maintain higher margins. On the other hand, for lower-cost items like beer, you can bundle or offer happy hour specials to drive more volume and profit. You can introduce themed drinks or seasonal specials that keep your customers coming back for something new.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

Modern Restaurant Management

SEPTEMBER 11, 2023

Automated Ordering AI-powered chatbots can handle customer orders, reducing the need for human intervention. Chatbots can accurately process orders, suggest menu items, handle special requests, and even provide personalized recommendations based on customer preferences.

Technology 538

Technology Seasonal Menu Online Ordering Customer Service 538

Modern Restaurant Management

SEPTEMBER 9, 2021

Otherwise, these products may go to waste. Many people simply call in the order and never know the price until the items arrive. However, it's imperative the chef or whoever is ordering the ingredients knows the costs. They need to prioritize knowing the seasonality of the pricing and the supply and demand at ordering.

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Pricing Food Seasonal Menu Food Order 520

ChowNow

JUNE 12, 2025

And no, increasing restaurant sales doesn’t mean turning your restaurant staff into pushy upsellers trying to squeeze a few extra dollars out of every order. Create Limited-Time Offers That Drive Action Limited-time offers (LTOs) give potential customers a reason to order now, not later.

Loyalty Program 195

Loyalty Program Social Media Online Ordering Email Marketing 195

Modern Restaurant Management

JANUARY 31, 2023

With the Super Bowl and March Madness coming up, restaurant owners should be preparing now in order to capitalize on the influx of online orders. 5 Use social media and email marketing to promote Super Bowl specials and gift card promotions to attract customers. This can help increase sales and also encourage repeat business.

Loyalty Program 461

Loyalty Program Social Media Email Marketing Online Ordering 461

ChowNow

MARCH 20, 2025

Keeping menus updated across various online ordering systems and third-party delivery apps can feel like a never-ending game of catch-up. Manually updating menus across multiple online ordering channels is tedious, time-consuming, and prone to mistakes. The growing popularity of online ordering has only made this challenge more urgent.

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Menu Management Management Online Ordering 195

ChowNow

MARCH 27, 2025

These metrics give you a clear picture of your delivery performancefrom order volume and customer retention to delivery speed and profitability. Order Acceptance Time Order acceptance time measures how long it takes for a restaurant to acknowledge and confirm an online order.

Delivery 195

Delivery Online Ordering Loyalty Program Food 195

Lavu

APRIL 17, 2025

When it comes to streamlining operations in a busy kitchen, choosing the right order management system is crucial. Kitchen Display System vs Traditional Order Tickets has become a key debate for many restaurants. In contrast, traditional order tickets can lead to miscommunication, delays, and inefficiency.

Ordering 78

Ordering Online Ordering Front of House POS 78

ChowNow

MARCH 21, 2025

Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one. Climate & Seasonality: Does the weather impact what people order or when they dine out? or How often do you order delivery?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

DECEMBER 28, 2023

Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. Holiday Hangovers : On the days after holidays like St.

2024 474

2024 2023 Food Order 2013 474

7 Shifts

OCTOBER 28, 2024

For example, if you run a social media campaign or pay for online ordering integrations, all of these contribute to your overall marketing expenses. Imagine you own a café, and you’ve just run a campaign to boost your online ordering. You can also offer special promotions to keep customers engaged.

Loyalty Program 195

Loyalty Program Fast Casual Social Media Email Marketing 195

Modern Restaurant Management

JULY 22, 2024

High electric bills and wasted energy are the last things on their minds. There are ways for restaurants to maximize that growth despite today’s heavy cost burdens—the secret lies in eliminating waste quickly and at scale. The temperature is so oppressive that employees immediately crank up all the air conditioning units.

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Equipment Point of Sale 2024 Food Truck 493

ChowNow

MAY 9, 2025

You might be paying for unused software subscriptions, over-ordering supplies, or missing out on better deals from vendors. Between food waste, spoilage, and inconsistent portions, youre total food costs can balloon quickly. Heres how to clamp down on your food costs: Track waste and adjust orders accordingly.

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? Can you give an example of how you’ve managed a large event or special occasion at a restaurant? As a restaurant manager, how do you prepare your team for special events or holiday rushes? How do you handle situations where an employee is underperforming?

Leadership 195

Leadership Management Management Operations 195

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. That leads to a ton of wasted time constantly trying to create workarounds, and your staff will feel that frustration every shift. Its a nightmare. Clean, simple, and way less stressful.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

JUNE 12, 2024

Additionally, digital inventory management systems provide real-time stock updates, helping maintain optimal inventory levels, reduce waste, and ensure the availability of ingredients. When was the last time you placed an order in a restaurant app for curbside pick-up? How should they be turning to AI?

Loyalty Program 473

Loyalty Program Mobile Ordering Dietary Restrictions Customer Experience 473

Modern Restaurant Management

OCTOBER 6, 2022

Make a Special Menu, Don't Include Everyday Things. Including every regular thing in the happy hours menu would be a waste as they are all about variety and giving people the chance to try something new. To do that, you can collaborate with your chef to come up with some happy hour specials that are both delicious and unique.

Loyalty Program 508

Loyalty Program Social Media Point of Sale Customer Experience 508

Modern Restaurant Management

JULY 22, 2021

While daily specials delivered in family boxes might be quite affordable and frugal, food delivery itself often costs more than the meal for one which can hit monthly discretionary spending quite hard. Online Ordering Will Continue to Thrive. They became even more cost-efficient, food waste conscious and generally more responsible.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

MAY 17, 2023

Optimize Mobile Ordering Creating and executing a convenient mobile ordering experience for your customers is extremely important, and it will keep them coming back for ease of use and accessibility. Gen Z in particular, as a tech-savvy group, are experts when it comes to navigating mobile ordering experiences.

Loyalty Program 474

Loyalty Program Mobile Ordering Social Media Online Ordering 474

Modern Restaurant Management

JANUARY 21, 2020

Other things to consider when you first set up your page include: Call to action button – Adding a button to your Facebook page that directs users to your menu, reservation page, or online ordering system. Use social media to engage in conversations around your food, menu, location, and specials.

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Social Media Marketing 2020 2019 613

Modern Restaurant Management

FEBRUARY 27, 2023

Businesses can run promotions, such as early bird specials, to attract budget-conscious diners and use an email database to get the word out. Careful forecasting can help improve order accuracy and reduce waste. By minimizing the menu options, a unit can limit the amount of inventory needed to order each week.

Cash Management 474

Cash Management Point of Sale Inventory Email Marketing 474