Modern Restaurant Management

MAY 23, 2025

stealing and selling passwords out of revenge or monetary gain) Whether through public-facing web apps or POS systems, restaurant owners without a clear cybersecurity strategy risk leaking private customer data and causing reputational damage. Does your POS system, online ordering platform, or accounting software hold sensitive data?

Operations 221

Operations Online Ordering POS Retail 221

Modern Restaurant Management

NOVEMBER 7, 2024

Enhancing Operational Efficiency A smart supply chain is characterized by the use of “statistics to manage complexity and risk, from planning to decision-making.” ” In other words, it uses data to shape the supply chain, often in conjunction with AI and machine learning technology.

Food Supply 442

Food Supply Supplies Waste Management 442

Modern Restaurant Management

DECEMBER 23, 2024

As we step into 2025, the restaurant, bar, and hospitality industries are experiencing transformative shifts driven by evolving consumer preferences, technological innovation, and economic dynamics. From reimagining workflows to enhancing guest interactions, technology is shaping how restaurants, bars, and hospitality businesses operate.

2025 346

2025 Hospitality Bar Customer Experience 346

Modern Restaurant Management

OCTOBER 21, 2022

Rapid inclination of restaurateurs to adopt POS software for better management of operations will complement the restaurant POS terminals market by 2027. Restaurant point-of-sale (POS) terminals are steadily replacing the now obsolete cash registers used in restaurants. Surging Demand for Robust Restaurant POS Systems.

POS 448

POS Marketing Point of Sale Cash Management 448

Modern Restaurant Management

APRIL 13, 2022

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity.

POS 539

POS Food Supply Mobile Ordering Point of Sale 539

ChowNow

FEBRUARY 13, 2025

Most of the restaurant technology tools operators use every day were first introduced years ago, but it wasnt until the 2020 Tech Boom, brought on by COVID-19, that widespread adoption became essential. But first, lets look at how to choose the right technology for your restaurant. Consider your budget.

2025 195

2025 Technology Loyalty Program Mobile Ordering 195

Modern Restaurant Management

DECEMBER 1, 2021

When it comes to equipment that helps your restaurant run more efficiently, you’ve probably encountered phrases like “add this to your technology stack” or “these solutions will help simplify your restaurant.” Let’s review how restaurant technology can assist you with your daily operations.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

MAY 5, 2025

When restaurant operators think about reducing operating costs, they often think they have to make large, sweeping cuts. Staff Appropriately When restaurants cut employees or reduce tables, they don’t end up with fewer expenses–they end up with burned-out, disgruntled team members who aren’t operating at their best.

Operations 251

Operations Front of House Back of House 2025 251

Modern Restaurant Management

FEBRUARY 24, 2025

billion in annual revenue losses, according to Zonal and CGA's GO Technology report. Beyond the immediate lost revenue from empty reserved tables, these missed bookings disrupt carefully planned kitchen and staffing operations. No-shows create a cascading economic challenge for restaurants.

Book 385

Book Reservations Communication Customer Experience 385

Modern Restaurant Management

SEPTEMBER 12, 2022

With today’s labor shortage and record-high resignations, restaurants cannot afford to lose workers, and technology should not be a bottleneck for workers to perform their job. Below are five ways that restaurant technology can impact business, and how to make it work for you, not against you: 1.

Technology 531

Technology Point of Sale POS Mobile Ordering 531

The Rail

MARCH 31, 2025

Restaurant businesses need to adopt technology that enables collaboration among remote teams and simplifies management if they want to succeed. Why Technology in Restaurant Management Technology is key to managing multiple locations within a restaurant group be it your restaurants or management offices.

Technology 130

Technology Management Management Operations 130

Modern Restaurant Management

AUGUST 30, 2021

The simple reason is: technology. Many Canadian restaurant brands hit an immediate wall when they attempt to adapt to the United States’ tech-forward approach to operations. As third-party delivery became increasingly important, anything that could streamline operations was an enormous business perk. restaurant market.

Innovation 493

Innovation Technology Franchising Franchise 493

Modern Restaurant Management

NOVEMBER 21, 2024

Technology Supporting Resilience in QSRs What many people don't realize is that getting these restaurants back up and running isn't just about determination – it requires some seriously robust technology working behind the scenes. It's a small comfort, but sometimes those matter most.

Technology 221

Technology Food Supply Small Business Events 221

Modern Restaurant Management

MAY 19, 2025

POS terminals were clunky, fixed to the counter, and limited to basic transactions. Yet even then, operators were innovating—often quietly and creatively. The pandemic redefined how restaurants operate. Operators had to shift—fast. Kitchens ran on handwritten tickets and verbal handoffs. Real-time insights?

Hospitality 275

Hospitality Front of House Back of House Food Order 275

Modern Restaurant Management

APRIL 21, 2022

They started the compamy with the goal of automating tedious back-office tasks, saving restaurant operators time and providing crucial data for making business decisions. What was restaurant technology like 10-20 years ago? Roy Phillips (RP) : 20 years ago it was all about the point of sale (POS). Bo Davis and Roy Phillips.

Technology 493

Technology 2005 Mobile Ordering Point of Sale 493

Squirrel Systems

FEBRUARY 13, 2025

As a restaurant operator or owner, youre no stranger to the challenges of running a successful business. From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. In 2025, one of the most powerful tools at your disposal will be your Point of Sale (POS) system.

2025 93

2025 POS Technology Operations 93

Modern Restaurant Management

APRIL 7, 2025

As chain restaurants continue to integrate new technologies into their daily operations, store-to-store standardization of these technologies is often an afterthought. Elevate Operations from Adequate to Excellent Over a third (38 percent) of operators say their restaurant was not profitable in 2023.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

MARCH 26, 2020

Yet very few restaurants are applying business intelligence and data analytics to the “technology stack” deployed at each location. If there is a common industry attitude toward technology, it is this: The majority of companies will give acquisition and deployment choices close scrutiny. Maintenance is Often Overlooked.

Technology 546

Technology Guest Recovery Customer Experience Equipment 546

Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025. trillion by 2025.

Technology 508

Technology Mobile Ordering Consumer Goods Online Ordering 508

Modern Restaurant Management

JULY 8, 2020

People come here to get away from technology, not use it.” A restaurant operating at the intersection of hospitality and technology can experience significant impact from increasing margins to enhancing the dining experience to streamlining operations.

Hospitality 520

Hospitality Technology Mobile Ordering Food Safety 520

ChowNow

MARCH 14, 2025

In this guide, youre going to learn: The key components of effective restaurant operations management Common challenges restaurant owners face (and how to solve them) Best practices to run a more efficient and profitable restaurant Lets explore what it takes to manage restaurant operations like a pro.

Operations 195

Operations Management Management Front of House 195

Modern Restaurant Management

APRIL 15, 2020

The key lies in achieving operational efficiency. By adopting technology and automating processes to streamline your business operations. Here’s how you can leverage technology to transform your internal business processes. Implementations of such technologies will surely save time and revenue leakage.

Technology 551

Technology Food Supply Kitchen Safety Waste 551

ChowNow

MARCH 21, 2025

Is your delivery operation disorganized? The operational and customer service benefits of using an aggregator. These orders can be directly sent to your POS or kitchen printer, depending on your setup. Do orders get lost in the shuffle between different platforms?

Delivery 195

Delivery Operations Food Online Ordering 195

Modern Restaurant Management

FEBRUARY 12, 2025

Restaurant operators listen up: by 2025, Gen Z and Millennials will outnumber all other generations in the workforce by 18 million. They’re comfortable telling technology pertinent information about themselves and then allowing technology to do the work on their behalf. Think about your last round of hiring.

Hiring 332

Hiring Mobile Ordering Social Media 2025 332

Modern Restaurant Management

MAY 23, 2025

POS Vendors Point-of-sale (POS) systems play an obviously foundational role in daily restaurant operations, making them a prime target for hackers looking to do damage. Once they’ve gained access, hackers inject malicious code into the POS software.

Online Ordering 251

Online Ordering POS Small Business Employee Relations 251

Modern Restaurant Management

NOVEMBER 19, 2024

The key to achieving this is proper staff training, adopting and leveraging technology to enhance the dining experience and manage operations, as well as cultivating a personalized experience and welcoming environment for all solo diners. Cultivating a Personalized Experience and Welcoming Environment Casual dining or fine dining?

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

MAY 9, 2025

Discover how handheld POS devices and QR code ordering are transforming outdoor spaces into efficient revenue engines. To learn more about how restaurant operators can best set themselves up for the upcoming summer season, Modern Restaurant Management IMRM) magazine reached out Kevin Bryla, Chief Marketing Officer, SpotOn. The result?

Outdoor 251

Outdoor Mobile Ordering Loyalty Program Fast Casual 251

Modern Restaurant Management

JUNE 17, 2021

Over the past year, a record number of restaurants have invested in technologies to create more efficient operations and facilitate online ordering and delivery. In response, many restaurants have turned to technology to help address the labor gap. This has two huge advantages.

Technology 474

Technology Employee Relations Online Ordering Customer Service 474

Modern Restaurant Management

APRIL 23, 2025

Serving alcohol is a fundamental part of many restaurant operations, but it also presents significant liability risks. As laws become stricter, technology evolves and social media increases public awareness and accountability, restaurant owners must adopt proactive measures to ensure responsible alcohol service.

Serving 377

Serving Restaurant Law Insurance Employee Relations 377

Goliath Consulting

OCTOBER 16, 2024

Building an integrated tech stack is essential for independent restaurants that want to streamline operations and improve customer service. Core Elements of a Restaurant Tech Stack: Point of Sale (POS) Systems: “The POS is the heart of the restaurant’s tech stack, as it needs to talk to every other system,” says Deliverect.

Operations 150

Operations Loyalty Program Front of House Online Ordering 150

Modern Restaurant Management

MAY 1, 2024

When this happens in restaurants, it can harm the feeling of collaboration necessary to achieve peak operational efficiency. Kitchen staff : The kitchen staff is perhaps the most integral part of a restaurant operation to the guest experience — after all, what do people go to a restaurant for if not to eat?

Communication 492

Communication Operations Leadership Employee Relations 492

Modern Restaurant Management

APRIL 10, 2023

The hospitality industry has until very recently been known to drag its feet when it comes to new technology. Cloud-based technology has been leading the tide of change over the last couple of years. Despite the many benefits it brings, there is, however, a belief that automation technology will replace human jobs.

Technology 486

Technology Customer Service Online Ordering Hospitality 486

Modern Restaurant Management

OCTOBER 13, 2022

Just as with COVID shutdowns and supply chain issues, restaurant technology can help operators continue providing great service even with high costs for them and customers alike. Adopt In-House Technology to Improve Service and Reduce Errors. Reduce Operational Costs and Increase Revenue with Easy Tech Solutions.

Technology 450

Technology Loyalty Program Mobile Ordering Download 450

ChowNow

MARCH 20, 2025

Every restaurant faces operational challengeseven with a great menu and a talented team, bottlenecks can slow service, frustrate customers, and cut into profits. Instead of focusing on growth, restaurant operators spend their time fixing problems that shouldnt exist in the first place. But it doesnt have to be this way.

Operations 195

Operations Online Ordering Customer Service Customer Experience 195

The Rail

NOVEMBER 15, 2024

A modern point of sale (POS) system utilizes modern technology that can help streamline your business operations and improve the guest experience. What is Restaurant POS Integration? A POS system acts as a central channel for managing orders, payments, and customer interactions.

POS 130

POS Cash Management Point of Sale Customer Experience 130

Modern Restaurant Management

NOVEMBER 5, 2020

To encourage a swift recovery, restaurant owners and operators must think creatively and conscientiously about how they alleviate these fears and ensure a safe experience. One such way is through the introduction of contactless technology. Contactless is not just a solution for our present circumstances.

Technology 460

Technology Guest Recovery Customer Experience Mobile Ordering 460

Modern Restaurant Management

SEPTEMBER 22, 2022

Internet of Things (IoT) technology. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff. What’s keeping restaurants humming: mobile point-of-sale (POS) units, ordering terminals, tabletop tablets, and tablets for the waitstaff.

Technology 450

Technology Dietary Restrictions Mobile Ordering Point of Sale 450