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Modern Restaurant Management (MRM) magazine reached out for a a deeper dive into Ashcraft’s franchising journey, learning why she feels it’s important to be present in her shop every day. I went with my husband and two sons, and I think we ordered about seven different sandwiches! I believe in being present in my store.
Onlineordering has transformed the restaurant industry, turning what was once a convenience into an absolute necessity. In 2025, the US online food delivery market is expected to reach $424.9 Customers expect to browse menus, place orders, and pay for their meals with just a few taps of their phones. billion in revenue.
According to Statista , the global online food delivery market size was valued at $151.5 2025 presents a unique opportunity for the restaurant industry to fully embrace payment technologies that have previously remained on the periphery. According to Statista , the global online food delivery market size was valued at $151.5
They can even send SMS messages to on-the-ground restaurant staff, pretending to be a delivery service driver getting in touch about an issue with an order; in this scenario, unsuspecting restaurant staff are tricked into clicking on a malicious link, unwittingly installing malware or granting unauthorized access to the restaurant’s network.
Steady OnlineOrdering Brings Food Waste, Donations to the Forefront of Priorities Ordering food online increases restaurant sales, but it also can potentially increase wasted food if proactive measures aren’t taken – for both the business and consumers at home. Now, the process is fully digitized.
From smarter ordering systems to food that travels better, here’s what pizzeria owners can expect in the year ahead. On the customer side, AI is beginning to play a more significant role in onlineordering. This not only frees up labor but also reduces order errors.
This presents an opportunity to verify recipe accuracy and identify potential cost-saving adjustments. Utilize suggestive selling techniques and promote these items through specials and onlineordering platforms. Regular Price Monitoring Implement a weekly review of ingredient costs to stay informed about market fluctuations.
Two-thirds of Gen Z and Millennials admit to spending more time online than they’d like, driving a desire for balance between online and in-person connections. For restaurants, this presents an opportunity to create in-person experiences that satisfy the craving for authenticity and connection.
There's been a notable shift in how families celebrate holidays as recent data from Sauce saw a 38-percent jump in delivery orders on Mother's Day. For many, ordering in isn’t just about convenience, it’s a lifestyle choice. Streamlining kitchen workflows to ensure efficient order fulfillment.
This send is the first of a four-part series on restaurant growth, presented by Square. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. With COVID-19, people were very generous with how they tipped and how they ordered. Subscribe now for more stories like this.
77% of diners look at a restaurants website before going out to eat or ordering takeout or delivery. If you dont have a website, that means over three-quarters of the people near your restaurantyour potential customerswill never come in or place an order because they have no way to find you when theyre looking for a place to eat.
With 90% of diners checking a restaurant online before visiting, you also need a strong online presence to attract and boost reservations. Let’s explore 26 proven online marketing strategies to help your restaurant thrive. A smooth mobile experience keeps people engaged and leads to more online bookings.
When going through the ordering process, diners want three things: Speed Ease Clarity Your menu categories have more to do with delivering on those expectations than you might think. A well-organized menu—whether it’s a physical menu or an online menu—guides guests quickly to what they’re craving.
Today, customers rely on Google searches, online reviews, and social media to decide where to eat. People want convenience, transparency, and a connection to the brands they support, and that starts with how you market your restaurant online. A strong online presence means more visibility, more orders, and, ultimately, more revenue.
Explain to them how the new system will streamline their workflow, reduce stress, and prevent common frustrations, such as lost orders, miscommunications, or delays during peak hours. For example, managing onlineorders can be super frustrating when you have to monitor and accept orders on multiple tabletsone for each delivery app.
Adaptability became non-negotiable as takeout, delivery, and digital ordering shifted from secondary revenue streams to essential lifelines." Self-ordering kiosks, QR codes, mobile apps and loyalty reward cards have created more personalized experiences, which increase the likelihood customers will return.
This send is the second of a four-part series on restaurant growth, presented by Square. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. Subscribe now for more stories like this. When we first opened, we had la carte at the bar.
This can present serious issues for a business. But mass-merchant online retailers like Amazon can pull this off because that’s the type of market they’re in. This includes setting up onlineordering and delivery systems, releasing mobile applications for reserving tables, and digitizing their menus.
Restaurant operations management is the art and science of keeping a restaurant running smoothly, creating order in a naturally chaotic environment. Successful restaurant operators use data-driven ordering, reliable supplier relationships, and waste-reduction strategies to keep inventory lean without sacrificing quality.
One way to offset costs and give you more breathing room for pricing is by encouraging guests to place orders through direct website ordering. If you charge more than customers expect, the value has to be obviouswhether its in quality, presentation, or experience. And value doesnt stop at the plate.
Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. High-Quality Food and Presentation Delivering dishes that match or exceed customer expectations is critical. Ensure consistency in flavor, temperature, and presentation.
This send is the second of a four-part series on restaurant growth, presented by Square. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS. The feeling with Bastille was that the menu presentation and dynamic would have been harder to shift.
Using surprising complementary components like house-made palate cleansers between meals, amuse-bouche sampling, or little farewell presents will help to build enduring good memories. Onlineordering systems that retain past orders simplify the takeout and delivery process, therefore motivating your customers to return for ease.
AI can also successfully identify trends, which can help an establishment stay relevant (and trendy) online. A LinkedIn post by Raj Rupesh Bharadwaj highlights the successful efforts of TGI Fridays, which has used artificial intelligence in order to both analyze social media data and identify trends (in addition to other tasks).
At present, 58 percent of respondents said they provide one to two hours of training per week, with most of it, 45 percent, happening shoulder-to-shoulder and another 21 percent on digital platforms. 2024 Delivered Report Grubhub released its annual 2024 Delivered Report, offering a deep dive into consumer ordering trends and behaviors.
This reflects the positive impact loyalty programs have on driving revenue, with 83 percent of restaurant leaders saying their loyalty program successfully drives up order or basket size, as well as repeat visits (82 percent) and return on investment (78 percent). ” A Year of Challenges U.S. pizza nights in a month. billion in 2024.
This has led to many perks for consumers, such as reduced wait times, contactless ordering, and more personalized offers and rewards. The market is influenced by evolving consumer lifestyles, the growth of digital ordering, and consumer demand for convenient and affordable dining. percent from 2025 to 2033 and reach US$ 345.6
Complaints are inevitable in the food industry, but did you know that most people would rather leave a negative comment online than talk in person? They may train staff to double-check bills before presenting them to customers or implement digital billing systems that reduce human error. Moreover, customers are 1.78
The restaurant also sells its homemade sauces, rubs, and pies in-store and online. Jimbo’s runs a lunch and dinner schedule midweek through Saturday and offers onlineordering for pick-up and delivery. #19 Bishop’s emphasizes fresh ingredients, daily scratch prep, and onlineordering through its website and delivery platforms.
Restaurants are already experimenting with using AI to handle drive through orders to allow human employees to focus on customer interactions in the restaurant. I think smart, AI-enabled platforms will turn data into intelligence around visit frequency, ordering, traffic patterns and more.
From improving customer satisfaction to managing inventory, every day presents a new opportunity to optimize operations. No longer just a payment processing tool, your POS system can handle everything from order taking and payments to inventory tracking and customer data management.
Your restaurant brand is the gut feeling a potential customer gets the first time they see your restaurant logo, scroll through your onlineordering menu, or walk into your restaurant. Youre not just designing for yourselfyoure designing for the potential customers you want ordering from you day after day.
Boost OnlineOrders Emails streamline the onlineordering process with direct links and exclusive online promotions. Simplifying the ordering experience increases customer satisfaction, driving frequent and larger orders.
It gives people everything they need to make a decision about where to eat, including business hours, phone number, location, menu, photos, reviews, and links to onlineordering, all in one place. What shows up, usually before websites, social pages, or anything else, is a Google Business Profile. Even minor differences (like “St.”
Operationally, your current team should be self-sufficient enough that you won’t need to be present 24/7. Include key milestones like finalizing the lease, completing renovations, hiring staff, ordering equipment, and doing test runs of your menu. Start early and cast a wide net, using both online platforms and local job fairs.
You cant select individual flavors when you order to ship online, but trust, they wont disappoint. For Valentines Day, you can order both a gift and a date-night activity with its bonbon painting kid, which lets you decorate your own bonbons with edible paint. A vegan box is also available.
Whether you’re connecting loyalty programs, onlineordering, or inventory tools, open APIs make it possible to tailor your POS to match your exact operational needs. Furthermore, open API presents the ability for software vendors to specialize and really create the best products.
Customer Insights : Track orders, dietary preferences, and trends. These systems track customer behavior, such as how often they order and their specific preferences. For example, a POS system might notice that a customer frequently orders gluten-free meals or likes spicy dishes. Here’s how to make it happen.
From AI-driven ordering systems to smart inventory tools and contactless dining experiences, today’s innovations are reshaping how restaurants operate, serve customers, and stay competitive. Digital Ordering Systems If you are still scheduling shifts with pen and paper, 2020 is the year to change that.
These menus not only improve accessibility for a diverse range of customers but also streamline restaurant operations by simplifying menu management and order processing. Heres what you need to know: Better Customer Experience : 17% fewer order mistakes and shorter wait times.
As we move through 2025, this integrated system enables restaurants to manage every transaction—from onlineorders to in-store purchases—through a single, seamless platform. The company’s products include an award-winning mobile point-of-sale, onlineordering, payment processing and accounts payable suite.
With this information, you'll know how many employees to schedule and how many food supplies to order. Your loyal customers are your best advocates, and when they give someone a gift card from your restaurant as a present, they’re spreading holiday cheer and helping you attract new customers without spending a dime on advertising.
Over the last several years, QR order and pay has gone from being a fringe technology to a widely used solution for restaurants, bars, breweries, and wineries. What started as a simple way to swap paper menus with contactless ordering during COVID quickly evolved into an operational solution to battle staff shortages and improve efficiency.
It feels like returning to something you already lived moving it into the present without asking it to pretend. You can find a converter online for a modest price. It shows up in the way regulars order, in the way your kitchen still smells like cumin after hours, in the nicked corner of the front counter no one ever bothered to fix.
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