Remove Mobile Ordering Remove Retail Remove Tip Distribution
article thumbnail

MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

Accuracy of food order leads the way at 88, while beverage quality and waitstaff performance both score 86. Website satisfaction tumbles 6 percent to 82, mobile app quality slides 6 percent to 80, and mobile app reliability plunges 8 percent to 78. Still, the food and service metrics are quite high.

article thumbnail

MRM Research Roundup: Destination Dining, Voice Commerce, and the Force of Fast Food

Modern Restaurant Management

The report also includes additional key industry insights, including: Delivery sales and transactions increased industry-wide despite economic uncertainty: Kiosk as a channel is up 27 percent YoY and 49 percent since 2020, and mobile is up 21 percent YoY and 368 percent since 2020. billion in 2024 and is anticipated to rise at a CAGR of 3.74

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

PPP Part Two and More News Restaurants Need to Know Now

Modern Restaurant Management

Tips for pivoting to retail. Where take-out and delivery orders previously made up 15% of their business, they have had to quickly morph their business model to accommodate 100 percent of business via take-out and delivery, in the midst of an economic downturn. Best practices for calculating cash flow.

article thumbnail

Fast-Casual Academia, Climatarian Menu and Ice Auction

Modern Restaurant Management

The Hospitality Recovery Coalition includes DISCUS, the American Distilled Spirits Alliance (ADSA), the Council of State Restaurant Associations (CSRA), the National Restaurant Association and TIPs. TIPs offers training for individuals on the responsible sale, service and consumption of alcohol. NAB Acquires SALIDO.

article thumbnail

2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

For example, there will be fewer human interactions when ordering takeaways during busy lunch hours, quick customer seating, or bill payments. Systems and tools are now adept at handling segmentation and distribution, powered by a richer pool of 1P and 0P data. Robot servers, QR-Code Ordering and Even More Tech!:

2024 539
article thumbnail

2023 Outlook: Trends and Challenges Restaurants Will See, Part One

Modern Restaurant Management

This will enable brands to better manage off-premises orders and balance their hybrid operating models. From grocery to retail; offering an opportunity for consumers to linger or pop in to pick up a meal not only adds revenue opportunities but also foot traffic and consumer preference data.

2023 419
article thumbnail

Tamper-Proof Delivery and TacoTuesday.com

Modern Restaurant Management

Starbucks largest-ever immersive coffee experience – across five floors and 35,000 square feet of retail space – celebrates the company’s heritage and is a tribute to the roasting and the craft of coffee. KFC Opens World’s First Drive-Thru Only. Card at Capital One.

Delivery 322