Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. Customer satisfaction has traditionally been the main driver of loyalty. The Value of Trust.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

FEBRUARY 25, 2021

Each of these channels represents a revenue stream for the restaurant and they connect to the same kitchen and are all managed by the same centralized POS system.” 58 percent of restaurants prefer to use their own app or website for delivery. 42 percent of restaurants plan to invest in customer loyalty programs.

Social Media 395

Social Media Retail Website Management Online Ordering 395

Modern Restaurant Management

JUNE 24, 2020

Square is launching On-Demand Delivery for Square Online Store where sellers can dispatch a courier through delivery partners for orders placed directly on their website. The program will kick off in the 50 largest U.S. 'Travel Safe' Tools. Plus, Square is also waiving dispatch fees until July 1, 2020. Visa SMB Help.

Guest Recovery 539

Guest Recovery Kitchen Safety Mobile Ordering Food Safety 539

Modern Restaurant Management

NOVEMBER 15, 2023

There is one caveat: Gen Z consumers equally prefer using a restaurant’s mobile app or website, an option firmly ranked in second place for all other generations. However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option.

Loyalty Program 275

Loyalty Program Mobile Ordering Website Management Online Ordering 275

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. Generational divides.

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

AUGUST 14, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. We are offering a groundbreaking conversion opportunity with our new Fazoli’s 2020 Franchise Incentive Program. Virtual Barbecue Pit. ” Ice is Doing Nice.

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Technology that helps kitchens manage and time orders from multiple channels will be key to keeping pace and ensuring diners stay happy and loyal.”

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

APRIL 20, 2020

ezCater launched Feed the Front Line , a program that helps anyone contribute meals to healthcare workers fighting coronavirus. In just over a week, the program has already sent more than 20,000 meals to 145 hospitals across the country. Feed the Front Line. In its first few days, the campaign raised $5,800.

Healthcare 450

Healthcare Small Business Kitchen Safety Front of House 450

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” In addition to improving the guest experience, technology also makes it easier for restaurants to manage their operations. Reduce theft.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

SEPTEMBER 30, 2020

Overwhelming top response was fear of catching/spreading COVID-19, followed by a corresponding reduction in travel. Only 13 percent of respondents said that ordering from their favorite delivery app was important, but 38 percent said that the ability to easily order from the restaurant website mattered to them. Small Business Recovery.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

SEPTEMBER 15, 2021

51 percent of those 18-34 would choose one restaurant over another if they can order online through a website or app to pick up at a restaurant. The momentum of travel however implies that we could see the current 2021 velocity figure start to hit 2019 levels in the next few weeks. Sales velocity is now -2 percent vs August 28, 2021.

2021 447

2021 Retail Online Ordering Loyalty Program 447

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. Claiming your business on these different search, review, and travel sites is also wise. Digital Loyalty.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. Yelp Economic Average. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JUNE 12, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Taffer’s Tavern has its eyes set on bringing its bar fare andbeverage program to D.C. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com.

Franchising 420

Franchising Franchise Food Safety Kitchen Safety 420

ChowNow

FEBRUARY 18, 2021

Your profile pages can be easier to update than your website. If you are offering delivery , five miles is also an ideal distance, so your food doesn’t degrade as it travels. Restaurant partners that participate in our ongoing email marketing program, the Monthly Taste, see an ROI of 26:1. Personalize content for a better ROI.

Marketing 195

Marketing Email Marketing Social Media Online Ordering 195

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. times and 2.8

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

SEPTEMBER 10, 2021

Ike’s locations have industry-leading average unit volumes, which have only gotten stronger since the company overhauled its marketing technology stack, including an upgraded loyalty program, a new website and easier online ordering. I could not be happier with their experience and energy – it is outstanding!”

Franchising 471

Franchising Franchise Food Fast Casual 471

Modern Restaurant Management

MARCH 16, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features some surveys surrounding Coronavirus and the restaurant industry, the best locations for chefs, online payment fraud and top trends for QSRs. COVID-19 Foot Traffic at QSRs. Impact on Imports.

Mobile Ordering 306

Mobile Ordering Online Ordering Point of Sale POS 306

Modern Restaurant Management

DECEMBER 13, 2019

Clinton joined Sabre in 2014, and has served in multiple roles from corporate strategy to managing the Traveler Experience business, to his most recent role leading Sabre Hospitality Solutions providing reservation and operations software to 40,000 hotels in over 160 countries. .” Thanx Expands CRM.

Mobile Ordering 251

Mobile Ordering Catering POS Online Ordering 251

Modern Restaurant Management

FEBRUARY 19, 2020

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. In addition, Taco John’s is rolling out a systemwide remodel program to match its updated branding, driving its popularity among young consumers.

Franchising 305

Franchising Franchise Fast Casual Point of Sale 305

Sling

AUGUST 30, 2021

A strong hospitality marketing program can even be helpful for businesses that deal with private customers and clients. In this article, the workforce management experts at Sling discuss strategies and tips that managers can use to build an HM program from scratch or improve the one they’ve got. 7) Roll Out A Chatbot.

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Gourmet Marketing

SEPTEMBER 23, 2021

Establish a loyalty program to offer your customers rewards. A loyalty program is a fantastic way to get your customers to come back again and again. There are a number of ways to approach a loyalty program and how it works will ultimately depend on your personal preferences. In-restaurant ideas.

Marketing 77

Marketing 2021 Social Media Website Management 77

The Restaurant Times

JUNE 11, 2020

A cloud kitchen business primarily accepts orders online from third-party online food aggregators and its own online ordering enabled website. Virtual restaurants are brands that exist solely online on third-party online food aggregators or their own online-ordering enabled website. vi) Operator Managed Cloud Kitchens.

Online Ordering 87

Online Ordering Kitchen Safety License Website Management 87

EATER

MAY 26, 2020

Travel and dining rewards don’t mean much when you can’t travel or dine. But he, like just about every other traveler in the world, has had his plans derailed due to COVID-19. While it’s hard to quantify the sheer scope of the credit card rewards points industry, it’s safe to say it’s massive, especially for travel brands.

Airlines 224

Airlines Travel Loyalty Program Hotels 224

Clover - Restaurants

AUGUST 23, 2024

By incorporating merchandise into your restaurant marketing campaigns—whether it’s through social media giveaways , holiday promotions , or loyalty programs —you can create buzz and drive more traffic to your restaurant on and offline. Website integration In today’s digital age, having an online store is essential.

Merchandise 52

Merchandise Email Marketing Social Media Loyalty Program 52

The Restaurant Times

MAY 25, 2021

Management Team: This should include the list of stakeholders involved in the management of your cafe such as owner, manager, Head Chef, etc. Source: Conde Nast Traveller. Training must also consist of crisis and disaster management techniques. . Industry Research. Operations Plan. Financial Analysis.

Cash Management 52

Cash Management Employee Relations Email Marketing Point of Sale 52

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. from February 1 to April 30, 2020, during the early part of the pandemic.

Loyalty Program 364

Loyalty Program Online Ordering Consumer Goods Fast Casual 364

Modern Restaurant Management

JULY 7, 2020

Small Business Administration and Treasury Department released detailed loan-level data regarding the loans made under the Paycheck Protection Program (PPP). “We are particularly pleased that 27 percent of the program’s reach in low and moderate income communities which is in proportion to percentage of population in these areas.

Mobile Ordering 481

Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

OCTOBER 8, 2020

. "Intel® RealSense™ technology is used to develop products that enrich people's lives by enabling machines and devices to perceive the world in 3D,” said Joel Hagberg, head of product management and marketing, Intel® RealSense™ Group. Menu Connect. since early July.

Kitchen Safety 386

Kitchen Safety Online Ordering Food Safety Point of Sale 386

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Change management needs to be a top priority. John Moezzi, National Account Manager, Sharp NEC Display Solutions. Here are their responses. To read part one, click here.

2021 576

2021 Mobile Ordering Kitchen Safety Loyalty Program 576

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). Apps are being downloaded for convenience and discounts. Advanced personalization. Text ordering.

2021 474

2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

SEPTEMBER 14, 2021

Cyndi directs the activities of employees in the accounting department to manage the accounting process through financial statements and is responsible for the overall management of the corporate office. In 1991 she was promoted to Accounting Manager and in 2009 to Director of Accounting.

Food 433

Food Tip Distribution Guest Recovery Food Safety 433

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. Divided opinions about when to resume air travel. ” Optimism Is Returning. Longing for live music.

2021 473

2021 Online Ordering Mobile Ordering Guest Recovery 473

Modern Restaurant Management

OCTOBER 28, 2021

They run the gamut, from signage at the host stand and the restaurant website, to the restaurant’s social media pages and customer email list or loyalty program. Any restaurant reward or loyalty program should have this messaging included as well.

Communication 506

Communication Social Media Menu Loyalty Program 506

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

2020 346

2020 Kitchen Safety Consumer Goods Food Safety 346

Modern Restaurant Management

SEPTEMBER 24, 2021

“Team member tenure at White Castle is unprecedented in our industry, and that loyalty absolutely goes both ways.” In early September, the business announced a month-long program to thank its own team members who opt for the vaccine: $100,000 in cash prizes. Nathan's Famous in France. Nathan’s Famous, Inc.

Franchising 462

Franchising Franchise Customer Experience Back of House 462

Modern Restaurant Management

OCTOBER 29, 2020

” Ordermark’s online order management technology consolidates mobile orders across online ordering services and sends them to a single printer — enabling omni-channel ordering and delivery. Environmentally-friendly containers: To-go containers have been designed specifically for travel. Chowly Teams with Grubhub.

Online Ordering 359

Online Ordering Customer Service Food Order Customer Experience 359