Modern Restaurant Management

APRIL 15, 2024

Restaurant managers balance several responsibilities while taking care of staff and guest needs. One of the most important parts of being a successful restaurant manager is having the ability to hear their customers’ concerns. Fortunately, managers can apply multiple strategies to increase their response rates.

Management 160

Management Management Loyalty Program Social Media 160

7 Shifts

JULY 30, 2021

From managing your budget to accounting and bookkeeping for national holidays and events, this document will be your year-long guide to tracking your restaurant's promotional strategy. Create an awesome website. You and your team are in full control of your website-use it to tell the story you want! Write a Marketing Plan.

Email Marketing 370

Email Marketing Social Media Loyalty Program Website Management 370

Modern Restaurant Management

JANUARY 12, 2022

Brands that have shifted to a more customer-centric approach have an understanding of loyalty as being earned and not sold. Loyalty programs are commonplace today, a necessity and important part of restaurant marketing strategy. What do these programs provide to an organization? Suzi Tripp.

Loyalty Program 199

Loyalty Program Customer Experience Social Media Online Ordering 199

Modern Restaurant Management

APRIL 10, 2024

They’re using that information for myriad purposes—from effectively managing inventory to launching new menu items. For example, restaurant operators can use POS data to develop tailored deals, specials and loyalty rewards. It’s a testament to the pivotal role that technology plays in the industry’s revival.

2024 181

2024 2023 Loyalty Program Point of Sale 181

7 Shifts

DECEMBER 17, 2020

Once every few days, add that info to a spreadsheet of customer relationship management software like Constant Contact or HubSpot. Many restaurant website builders also allow you to put a sign-up form on your website. Recommended Reading: Simple Restaurant Marketing Plan for 2020 Reward Their Loyalty ??

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

Modern Restaurant Management

MAY 15, 2023

Create or enhance your website and make sure you offer an “order online” option that is easy to find. With the right partner, mobile ordering: Integrates seamlessly with your point of sale, enabling employees to focus on the guest experience, not managing delivery orders by phone or a separate app.

Customer Experience 191

Customer Experience Delivery Loyalty Program Mobile Ordering 191

Modern Restaurant Management

OCTOBER 20, 2023

This creates an opportunity for restaurants to bite into market share by enticing a budget-sensitive customer base with incentives like coupons and loyalty programs. Some of the most valuable insights for restaurants are found in general operations data, customer data and website data.

Marketing 190

Marketing Loyalty Program Email Marketing Coupons 190

Modern Restaurant Management

JANUARY 22, 2024

How do you manage your restaurant in a modern and efficient way? Using technology to facilitate contactless payments, online ordering, and quick table rotation can increase consumers’ satisfaction and loyalty. To improve the whole eating experience, consider introducing value-driven promos, loyalty programs, or special discounts.

Loyalty Program 139

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 139

Modern Restaurant Management

NOVEMBER 15, 2023

There is one caveat: Gen Z consumers equally prefer using a restaurant’s mobile app or website, an option firmly ranked in second place for all other generations. However, Millennials were also more likely to cite loyalty points and special offers as a reason for using this option.

Loyalty Program 106

Loyalty Program Mobile Ordering Website Management Online Ordering 106

Modern Restaurant Management

JANUARY 31, 2024

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro. I think I was most surprised by the fact that 72 percent of FSR operators said they had a dedicated website – I thought this would be higher. What results did you find surprising and why?

2024 194

2024 Online Ordering Website Management 2023 194

Focus POS

DECEMBER 22, 2021

A Recipe for Successful Restaurant Management. Technology for Successful Restaurant Management. Keeping a restaurant successful heavily relies on restaurant management’s effectiveness. An efficient restaurant management system will offer streamlined processes for managing and fulfilling orders. Beat the Odds.

Management 146

Management Management Loyalty Program Online Ordering 146

7 Shifts

NOVEMBER 9, 2022

These can be customers that have the potential to order high-value items, customers that are receptive to brand loyalty marketing, and prospects that fit your business strategy related to location, demographics, and spending habits. Don't let your customers leave your website without offering value. Call to action (CTA).

Email Marketing 195

Email Marketing Loyalty Program Social Media Point of Sale 195

Modern Restaurant Management

JUNE 12, 2023

For restaurant owners or franchise managers, the importance of brand purpose and social responsibility can’t be overstated, especially when attracting the Gen Z demographic. Brand purpose is crucial in the management of restaurants as it can significantly enhance customer loyalty, employee engagement, and overall business performance.

Social Media 161

Social Media Loyalty Program Communication Sustainability 161

Lavu

SEPTEMBER 29, 2023

Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. Additionally, some businesses have partnered with job training programs and schools to attract a new generation of workers to the industry.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

SEPTEMBER 8, 2023

A weak food safety culture can have severe consequences, including product recalls, foodborne illnesses, reputational damage, diminished customer loyalty, and financial losses. For external audiences, spotlighting your commitment to food safety will also help increase consumer trust and loyalty, as well as positive reviews and referrals.

Food Safety 200

Food Safety Allergens Food Audits 200

7 Shifts

NOVEMBER 1, 2022

They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. They should all work together to create a smooth customer journey, from their initial search on your website to when they sit down with their meal.

Seating 221

Seating Email Marketing Marketing SEO 221

Modern Restaurant Management

OCTOBER 4, 2021

Manage Social Media. This is a great marketing opportunity, since it gives you the chance to connect on a more meaningful level and build loyalty with your diners. But just as important as starting your own social media account is claiming and managing the pages for the restaurant on Yelp, Google, and other similar sites.

Marketing 185

Marketing Loyalty Program Social Media Online Ordering 185

Modern Restaurant Management

JUNE 24, 2021

Here are five additional benefits to outsourcing your restaurant’s digital marketing activities: Cost Savings : Instead of hiring an in-house digital and/or social media manager, outsourcing marketing efforts to an agency will ultimately be the better investment. Think for a moment about your restaurant’s current online presence.

Marketing 197

Marketing Social Media Mobile Ordering Website Management 197

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 81% of potential consumers express likelihood in joining loyalty programs, signaling a growing appetite for personalized and rewarding dining experiences.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

MARCH 16, 2023

Music can help restaurants strengthen relationships with their customers and build loyalty. Frequently, restaurants ineffectively spend valuable time creating playlists that miss the mark, they are perhaps not long enough to cover a full week or month of programming or lack the proper demographic appeal and brand fit.

License 175

License Loyalty Program Customer Experience Customer Service 175

Modern Restaurant Management

APRIL 17, 2023

Mobile Order Applications Mobile smart order apps for waiters help to speed up the service and manage the orders right at the guest’s table. A mobile order app will enable the clients to conduct restaurant management and delivery systems automatically, faster, and completely online with the help of new innovative solutions.

Mobile Ordering 187

Mobile Ordering Cash Management Online Ordering Front of House 187

7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. See why 500,000+ restaurant pros choose 7shifts for scheduling and team management. Restaurant Audience Management Software. Digital Loyalty. Recommended Reading: BLOG NAME. Offer add-ons.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Embrace the Suck

MAY 14, 2023

Leadership: The Missing Ingredient The best restaurants are those led by individuals who understand that their role extends beyond the kitchen or the management office. Restaurant Excellence Guideline #10: Implement a managerial training program that grooms your team for a managerial role within three to six months.

Leadership 221

Leadership Customer Service Loyalty Program Customer Experience 221

7 Shifts

JANUARY 20, 2023

It's hard enough to manage a higher workload without delivery. If you don't want to give out discounts, consider other perks like loyalty cards or free dessert. And best of all, they're easy to set up and manage. Alternatively, you can also have a sign-up form on your restaurant's website that's easy to find and fill out.

Specials 195

Specials 2023 Social Media Email Marketing 195

Modern Restaurant Management

FEBRUARY 2, 2022

So if you have to deal with bigger crowds, your staff can easily manage the queues of orders, personalize staff alerts, and more. If a customer searches for a restaurant and finds their website, all the better is that they can place their order once something delicious catches their eye. Does your loyalty program need a refresh?

Loyalty Program 183

Loyalty Program Online Ordering Social Media Mobile Ordering 183

Modern Restaurant Management

DECEMBER 6, 2021

We’ve come up with several tips that can help save your business money while improving it at the same time: Use technology to reduce labor costs : Through online management systems, waitlist kiosks, and QR codes that lead to your menu or website. You can speed up tables and free up your employees’ time.

Loyalty Program 190

Loyalty Program Insurance Website Management Customer Experience 190

Modern Restaurant Management

FEBRUARY 14, 2020

Restaurant websites and blogs are great platforms for talking about sustainability initiatives like the use of sustainable ingredients, recycling programs, energy saving programs and/or participation in food donation programs.

Recycling 215

Recycling Sustainability Loyalty Program Social Media 215

The Restaurant Times

JULY 14, 2020

As the trend of online ordering is at its peak right now, it is also gaining importance for restaurants in terms of enhancing customer loyalty and boosting ROI. This article will discuss how you can optimize your customer’s online ordering experience, earn customer loyalty, and increase your business in myriad ways.

Online Ordering 97

Online Ordering Ordering Loyalty Program Social Media 97

Future Food

SEPTEMBER 6, 2023

For retail centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Culinary Cues

AUGUST 28, 2020

When I see a restaurant with a lackluster website or a Facebook page of sporadic posts with lengthy gaps in activity then I sense that the business has lost its energy. Remember that guest chef program that you tried before – do it again with real gusto – hype it up – make it your signature. Invest the time – this is very critical.

Social Media 436

Social Media Loyalty Program Communication Training 436

The Rail

NOVEMBER 10, 2023

Retargeting: Don't Forget the Almost-Customers Retargeting tools allow you to display ads to individuals who have previously interacted with your website but did not make a reservation or purchase. Ensure your ads are mobile-friendly and lead to a mobile-optimized website. It's a gentle reminder of what they're missing out on.

Advertising 59

Advertising Loyalty Program Email Marketing Mobile Ordering 59

Focus POS

SEPTEMBER 10, 2020

You should be able to manage and track your drivers and ensure they have turn-by-turn instructions for the fastest routes to ensure deliveries are made on-time. Loyalty program. In a restaurant environment, customer loyalty is everything. Most of your business comes from your regulars—not from new customers.

POS 97

POS Loyalty Program Email Marketing Mobile Ordering 97

Future Food

SEPTEMBER 4, 2023

For shopping centre management and F&B operators, this scenario presents a partnership opportunity to plan and implement strategies to adapt to new consumer F&B spending patterns and continue to drive visitation, overall spend and maintain or increase asset value.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. It heightens interaction, builds brand loyalty and adds to the customer digital profile so they can suggest sampled products on future orders.

Technology 195

Technology Loyalty Program Front of House Online Ordering 195

Restaurant Engine

JULY 13, 2022

Did you know, though, that a POS system is great for managing your business and improving your efficiency? 1: Inventory Management. One of the best ways to improve your restaurant’s productivity is using your POS system’s inventory management feature. By using inventory management, you’ll see a rapid increase in productivity.

POS 102

POS Website Management Point of Sale Loyalty Program 102

Restaurant Engine

JUNE 22, 2022

A POS system helps you manage orders and take payment with ease. Many systems also help you manage inventory, track sales, pull reports, do payroll, and allow team members to clock in. Some even have marketing features such as loyalty rewards. Finally, a POS system may also come with built in loyalty programs.

POS 111

POS Point of Sale Mobile Ordering Cash Management 111

Modern Restaurant Management

OCTOBER 28, 2021

They run the gamut, from signage at the host stand and the restaurant website, to the restaurant’s social media pages and customer email list or loyalty program. Any restaurant reward or loyalty program should have this messaging included as well.

Communication 183

Communication Social Media Menu Loyalty Program 183