Goliath Consulting

JULY 28, 2020

Social distancing has radically changed the way restaurants work, causing a spike in delivery and take-out orders, and employees are taking on different responsibilities to fit these new roles in the workplace (2). Situational Leadership. A flexible leadership style is crucial in this current environment.

Leadership 139

Leadership Employee Relations Front of House Communication 139

Modern Restaurant Management

JULY 28, 2020

Digital engagements with customers are going to remain the norm long after the COVID-19 pandemic, as customers come to appreciate the convenience of curbside pickup and in physical locations, contactless payment options and online or mobile ordering. Even though digital can help with ordering, a courteous greeting can go a long way.

Customer Experience 215

Customer Experience Online Ordering Mobile Ordering Customer Service 215

Future Food

JUNE 27, 2023

Driving in-office participation is now an all too familiar topic that many property managers and asset owners must address following a wave of commentary in the media, architectural journals and thought-leadership papers across the property sector. Utilizing technology can streamline operations and improve the overall experience.

Hospitality 78

Hospitality Food Mobile Ordering Beverage 78

Hot Schedules

SEPTEMBER 3, 2021

Between payroll, ordering, reporting, and a mess of other paperwork, it’s easy for back-office operations to bog down crucial front-office efficiency. The constant need to receive orders and check stock levels can keep managers behind the scenes, holed up in stock rooms, counting how many tomatoes are on hand. How to Stay Afloat.

Food Safety 147

Food Safety Back of House Front of House Inventory 147

Crunchtime

FEBRUARY 7, 2024

As businesses grow and open more locations, developing these standard restaurant operating procedures (SOPs) becomes infinitely more critical in order to run an efficient and profitable business. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Restaurant365

JUNE 17, 2022

“That saves time, and that saves mistakes because everything is being displayed,” Wang said, “so you know what tables have ordered.” It’s mobile friendly.” Sunday is just one of the companies using QR codes for order and pay capabilities. ” Payment is made by QR code or credit card.

Technology 78

Technology Front of House Back of House Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 4, 2020

Under Allen’s leadership, this C-suite team has been instrumental in implementing a multi-faceted transformation plan designed to ensure long-term sustainability, enhance brand relevance, accelerate innovation, improve guest satisfaction, increase overall profitability and create a clear growth plan to propel the company forward.

Online Ordering 110

Online Ordering Hospitality Leadership Design 110

Modern Restaurant Management

DECEMBER 4, 2019

Customer-led Ordering and Payment. Outside of fine dining establishments (which constitute only a small percentage of restaurant businesses), customers no longer want to be dependent on a host to seat them or a server to take their order or process their payment. Here’s a look at the top predictions for the coming decade.

Fast Casual 150

Fast Casual Customer Experience Point of Sale Fine Dining 150

Qu

APRIL 24, 2023

Crawford mused on the imbalance between leadership and store operators. In the traditional balance of power, leadership has all the decision-making power but none of the information. The models are bilingual, and get the orders right more than 90% of the time. Individual stores have the experience but none of the authority.

Technology 52

Technology Fast Casual Loyalty Program Mobile Ordering 52

The Restaurant Times

NOVEMBER 17, 2022

These closers might not always hold executive positions in the organization, but they are as important to the business as your senior leadership or restaurant-level leadership. . He further adds that making a difference or transforming is another major test of leadership than actually achieving sales targets and bottom lines.

Management 52

Management Management Leadership Hotels 52

RGU

JANUARY 12, 2020

Providing in-store tablets and touch-screens to allow for self-serve ordering and implementing digital signage and opening online click-and-collect services are all now quickly becoming de rigueur. Mobile performs strongly with 60 percent of marketers considering it the most effective channel for DTS.

Marketing 52

Marketing Mobile Ordering Advertising Social Media 52

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. QDOBA's New Concept. ” Delivering Jobs.

Franchise 128

Franchise Franchising Loyalty Program Kitchen Safety 128

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Using guest engagement platforms.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Aaron Allen & Associates

DECEMBER 8, 2023

Here are some of the questions (not in any particular order) the best C-suite executives we know are asking themselves and their organizations. What should we be doing about emerging disruptive forces in delivery, drive-thru, self-ordering, and mobile optimization? 1 – How Do We Grow in the Current Markets?

Mobile Ordering 105

Mobile Ordering Technology Sustainability Food Order 105

Hot Schedules

OCTOBER 23, 2019

That does not diminish the task’s importance: On a fundamental level, managers need visibility into what the restaurant has used up and what to order to maintain operations. It can eat up hours and hours in your week. Managers also need to track waste to control costs.

Inventory 60

Inventory Management Management Technology 60

Black Box Intelligence

MARCH 4, 2021

These next-generation restaurant units address customer demand for a seamless ordering and pick-up experience. Operators are focusing on digital-forward solutions with contactless payment or ordering, perhaps through a mobile app. Operators have had to rethink and optimize their off-premise setup over the past year.

Design 98

Design Fast Casual Mobile Ordering Customer Service 98

Hot Schedules

MARCH 25, 2019

That does not diminish the task’s importance: On a fundamental level, managers need visibility into what the restaurant has used up and what to order to maintain operations. It can eat up hours and hours in your week. Managers also need to track waste to control costs.

Inventory 60

Inventory Management Management Technology 60

Modern Restaurant Management

JANUARY 22, 2021

Golden Chick’s modular restaurant design will feature a drive-thru as well as an area for online order pick-ups in a 1,920-square-foot space. A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window.

Franchise 199

Franchise Franchising 2020 2021 199

EATER

APRIL 8, 2021

But then shelter-in-place orders started. “We The leadership team redid the staffing model to allow people to work from home as needed. They also started a mobile feeding program to bring food directly to housing sites, especially spots with large populations of seniors. Several U.S.

Training 104

Training Café Kitchen Safety Back of House 104

Restaurant365

JULY 29, 2021

Use of automation and self-service for both in-store ordering and drive-thrus. Increased focus on restaurant loyalty programs or custom mobile apps. Whether that was changing the scheduling of timing of your payments or changing order frequency to adapt to new inventory usage, it is time to revisit these terms.

Cash Management 78

Cash Management Point of Sale Inventory Loyalty Program 78

Modern Restaurant Management

NOVEMBER 24, 2021

In her role as VP of Operations at Salata Salad Kitchen, Michele will be responsible for the strategic leadership and operational oversight that ensures operational excellence across Salata’s more than 80 corporate and franchised restaurants. Previous restaurant group experience also includes BJ’s Restaurants, Inc.

Franchise 172

Franchise Franchising Loyalty Program 2022 172

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 105

2019 Compost Mobile Ordering Point of Sale 105

7 Shifts

FEBRUARY 7, 2024

After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%). With dedicated (mobile-friendly) software, all communication gets centralized. Supports multiple menus (ghost kitchens and virtual brands) and group ordering.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Modern Restaurant Management

MARCH 16, 2020

” Details of the support package include a waiving of delivery fees on all Uber Eats orders from independent restaurants across US & Canada, and dedicated marketing campaigns—both in-app and via email—to promote delivery from local restaurants, especially those that are new to the app.

Food Safety 233

Food Safety Kitchen Safety Small Business Employee Relations 233

Modern Restaurant Management

JUNE 18, 2020

As stay at home orders are lifted, consumers will begin visiting restaurants and businesses locally while practicing social distancing. There remains a high uptake of food delivery across the four states, with 67 percent of consumers having ordered take-out/delivery of food in the last two weeks, and 14 percent a delivery with alcohol.

2020 159

2020 Guest Recovery Kitchen Safety Online Ordering 159

7 Shifts

APRIL 26, 2023

And fortunately, where I'm at, I do want to position myself to be in front of that growing change versus being reactive," For 7 Leaves, being in front of that growing change means a foray into mobile, which currently makes up 45% of their business. So my customers, whether you know it or not, DJ, are very galvanized and extremely enabled.

Leadership 195

Leadership Employee Relations Customer Experience Front of House 195

Modern Restaurant Management

JULY 30, 2021

In 2022, Just Salad will expand its award-winning Reusable Bowl Program to digital orders and offer participating customers loyalty rewards in its mobile app, further encouraging sustainable eating on the go. Founded in 2006, Just Salad is the fast-casual restaurant industry’s leading proponent of zero-waste practices.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

DECEMBER 3, 2020

She started her career in private wealth management, serving as the Director of Client Relations for an investment advisory firm where she honed her skills for management of client relationships and true servant leadership. ” Wescott sees herself in a leadership support role, and it doesn’t go unnoticed by franchisees.

Franchise 140

Franchise Franchising Catering Online Ordering 140

Modern Restaurant Management

OCTOBER 16, 2019

World’s First Mobile Restaurant Powered by Advanced Robotics. unveiled the world’s first mobile restaurant powered by robotic technology, top video and photo. ” While Ono’s food truck is powered by complex technology, ordering an Ono Blend is simple. Ono Food Co. Door Dash Shared Kitchen. ?

Food Truck 123

Food Truck Customer Service Customer Experience Dietary Restrictions 123

Modern Restaurant Management

AUGUST 14, 2020

Fazoli’s fans in Atlanta can order delectable Italian dishes for delivery, carryout and catering only. ” Fazoli’s off-premise initiatives and upgrades continue to evolve, and Fazoli’s loyalty guests can order and receive the brand’s delicious Italian fare, served exactly how they want it, when they want it.

Franchise 186

Franchise Franchising Kitchen Safety Food Safety 186

Modern Restaurant Management

OCTOBER 29, 2019

The Company has since dramatically expanded its services and capabilities to ship millions of orders per year for more than 5,000 perishable items across 150 brands. By leveraging its own proprietary algorithms, Green Rabbit ensures that all orders are managed and packaged appropriately, resulting in 99.9% delivery success rate.

Food Supply 78

Food Supply Franchise Franchising Customer Experience 78

Modern Restaurant Management

DECEMBER 12, 2019

31 by adding a First Book donation to their Pizza Hut orders, which will help provide grants to educators to purchase culturally relevant titles on the First Book Marketplace and allow First Book to work with publishers to bring new Stories For All titles to life in paperback. " Karamo Brown. ” Camille Chavez.

Franchise 95

Franchise Franchising Loyalty Program Book 95

Restaurant Clicks

DECEMBER 6, 2021

This small, intimate sushi bar offers two-hour time slots to enjoy a long, multi-course menu of sushi made to order. You can order from an a la carte menu or choose the pre-fixe Chef’s Tasting Menu served family-style for group dining. Order Online. Order Online. Everything on the menu at Wing Lei is incredible.

Fine Dining 134

Fine Dining Reservations Hotels Seasonal Menu 134

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchise 178

Franchise Franchising Leadership Beverage 178

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. NCR Corporation added technology that builds diners’ confidence by empowering them to both order and pay via their own mobile device.

Food Safety 205

Food Safety Mobile Ordering Kitchen Safety Online Ordering 205

Modern Restaurant Management

DECEMBER 9, 2019

Taylor brings deep experience in restaurant off-premise ordering and extensive executive leadership experience in both startup and growth-oriented businesses. As Co-founder and CEO of Splick-it, Taylor grew the company from inception to an industry leader that processed more than $1billion of off-premise restaurant orders.

Leadership 167

Leadership Online Ordering Website Management Customer Experience 167

Marketing4Restaurants

MARCH 26, 2020

We look at has changed with leadership, runway and reengineering for your Restaurant to survive the next 8 – 12 weeks. Building Customer Loyalty with order X times get a free meal. We are seeing some new customers order 2 or 3 times a week or more. Check out our free restaurant online ordering system.

Take-out 98

Take-out Loyalty Program FOH Email Marketing 98