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Operational Empathy Should Be Part of Restaurant Leadership

Modern Restaurant Management

As competition intensifies, companies must innovate and streamline operations to stay ahead. By implementing a situational-based training program, Disney was able to define how and when you, as a front line “cast member” were empowered to step out of your normal role and interact with a park guest.

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‘Great Partners Build Great Brands’

Modern Restaurant Management

Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive.

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Expert Weighs in on Subway and Red Lobster News

Modern Restaurant Management

. "This transaction reflects Subway's long-term growth potential, and the substantial value of our brand and our franchisees around the world," said John Chidsey, CEO of Subway, adding that there are no anticipated changes to the company's leadership team, strategic focus or operating plans. What’s next for Subway?

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5 Things to Consider Before Opening a Restaurant in 2025

The Rail

A significant part is also played by tech integration ; loyalty programs, app-based ordering, and QR code menus are not innovations but necessities. Building a Brand That Connects with Emotion and Drives Loyalty Branding goes much beyond typography and logos.

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Pandemic Reflections: What Lessons Has the Restaurant Industry Learned?, Part Two

Modern Restaurant Management

What used to be a basic employee benefit plan for only full-time workers has since changed to personalized benefits such as daycare assistance and mental health programs for both full-and part-time employees. Restaurants that tell a compelling story, offer meaningful engagement, and create purpose-driven experiences earn lasting loyalty.

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The Downfall of a Restaurant: A Leadership Deficit

Embrace the Suck

As such, it's a tragedy when these establishments falter, collapse, or disappear, not due to a lack of talent, vision, or culinary prowess but because of a deficiency in leadership. I've distilled this undeniable truth: The success or failure of any restaurant is invariably linked to the quality of its leadership.

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Michelin-starred chef and owner of Konro arrested on domestic battery charges

Restaurant Business

He reportedly pled guilty to a charge of simple battery and was ordered to undergo substance abuse testing, complete a violence program and pay fines. In 2017, he was arrested in Chicago on charges of assaulting his ex-wife and a business partner, according to Eater Chicago. Sign Up Thanks for signing up!