Modern Restaurant Management

DECEMBER 21, 2022

As mentioned before, this expands the need for loyalty programs, and also demands an agile technology stack that can go where customers are, as well as bring customers in. Loyalty will continue to get more personal and less transactional. Gamification will play a larger role in driving brand loyalty.

2023 166

2023 Loyalty Program Fast Casual Customer Experience 166

Open for Business

JUNE 30, 2023

Done well, building a brand creates an emotional connection with guests before they step foot in a restaurant and builds long-term loyalty that keeps them coming back. Establishing a loyalty program can be a large part of a restaurant’s brand. Understanding your restaurant’s brand can bring in more loyalty.

Loyalty Program 78

Loyalty Program Email Marketing Social Media Customer Experience 78

Chowly

FEBRUARY 23, 2024

The restaurant industry’s optimism rests on customer loyalty, with 9 in 10 consumers considering dining out an essential lifestyle choice. Additionally, 81% of potential consumers express likelihood in joining loyalty programs, signaling a growing appetite for personalized and rewarding dining experiences.

2024 96

2024 Loyalty Program 2023 Point of Sale 96

Modern Restaurant Management

MARCH 1, 2022

percent, and it’s clear that net sales performance was sustained by average check growth. “As QSRs make it increasingly easier to order off-premise with the rollouts of mobile applications and loyalty programs, they provide a convenience to customers that may take the sting out of higher prices,” said Acerra.

Loyalty Program 169

Loyalty Program Mobile Ordering Download Food Order 169

Squirrel Systems

FEBRUARY 16, 2024

As we settle into 2024, the restaurant industry stands on the cusp of transformative changes, shaped by evolving consumer preferences, sustainability concerns, and a relentless pace of technological innovation. They support online ordering, mobile payments, and loyalty programs and can integrate with third-party delivery services.

2024 52

2024 Technology Menu Mobile Ordering 52

Modern Restaurant Management

JANUARY 31, 2020

According to a report from Sift: 62 percent are concerned that their interactions with QSRs will lead to some type of fraud, whether it’s stolen payment information, account takeover, hijacked loyalty rewards points, or fake reviews. Sustainability. 49 percent are most concerned about their credit card data being stolen.

2020 164

2020 Loyalty Program Point of Sale 2019 164

SpotOn

MARCH 12, 2024

Think of it as organic advertising, influencer marketing, or paid advertising—however you categorize it, it's much more than a free meal. Guests are bombarded by restaurant ads showcasing everything from meticulously crafted healthy food to generous fast food loyalty programs. The restaurant industry is vast.

Email Marketing 98

Email Marketing Social Media Advertising Online Ordering 98

Modern Restaurant Management

JUNE 9, 2020

Research shows that personalization influences consumer behavior, improves the consumer experience, and optimizes marketing ROI and profit. To keep the loyal customer happy, you provide them great service and even offer access to a general loyalty program—the same things you do for every other customer, loyal or not.

Loyalty Program 127

Loyalty Program Customer Experience Customer Service Consumer Goods 127

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. Sustainability and healthy options rising in importance. Kicking orders to the curb. 43 percent say it makes them more loyal to the eatery.

2022 211

2022 Mobile Ordering Guest Recovery Point of Sale 211

Modern Restaurant Management

FEBRUARY 18, 2020

” Their answers touched on a variety of subjects including AI, virtual reality, virtual kitchens, staffing and retention, social media marketing, sustainability and third-party delivery. In fact, customers are even rewarded through generous loyalty programs and restaurants can improve the efficiency of its operations in the process.

Mobile Ordering 212

Mobile Ordering Front of House Fast Casual Customer Service 212

Apicbase

FEBRUARY 29, 2024

85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Square , 2024) To respond to this growing demand, 39% of operators plan to use more environmentally sustainable sourcing and operations in 2024. million tons in 2020 and 12 million tons in 2021.

2024 52

2024 Operations 2023 Loyalty Program 52

Modern Restaurant Management

SEPTEMBER 15, 2021

The “support local” movement that helped sustain several restaurants during the pandemic won’t be going away any time soon, with more Canadians purchasing and ordering from their local restaurants directly, and for items other than just takeout or delivery. ” Supporting Local. Paytronix Systems, Inc., ” U.S.

2021 173

2021 Loyalty Program Retail Online Ordering 173

Modern Restaurant Management

OCTOBER 4, 2021

The only sustainable way to address the pain points is to rebalance digital and staffing resources by utilizing mobile strategies to alleviate stress in customer facing interactions while complementing those processes that are labor intensive,” said Judy Chan, Bluedot’s Chief Marketing Officer. Brand Engagement. Fast Casual.

2021 153

2021 Fast Casual Mobile Ordering Social Media 153

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. The top factor influencing the choice to buy alcoholic drinks with take out/delivery relates to ease and safety. Emotional Connection and Loyalty.

2020 173

2020 Fast Casual Point of Sale Online Ordering 173

Modern Restaurant Management

NOVEMBER 2, 2020

Nearly half of respondents said they would last less than a year, with 28 percent saying they would last between four and six months – enough to sustain through the winter. survey found that of the restaurants who are operating at less than full capacity, only 29 percent said they could keep their doors open indefinitely.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Modern Restaurant Management

FEBRUARY 10, 2020

The organization’s registered dietitians, nurses and medical doctors deliver lunch-and-learns and employee wellness programs in hospitals to provide the education on the evidence behind plant-based nutrition. PCRM also helps hospitals with implementation of new plant-based menu items. Health Care Without Harm.

Hospitality 153

Hospitality Food Consumer Goods Point of Sale 153

Modern Restaurant Management

DECEMBER 31, 2019

They touched on topics such as delivery, ghost (dark) kitchens, automation, plant-based menu items, food waste, sustainability, staffing and retention and more. Sustainability will be even more important to diners, and restaurants that don’t have a sustainability strategy will be at a competitive disadvantage.

2020 135

2020 Kitchen Safety Consumer Goods Point of Sale 135

Restaurant365

SEPTEMBER 3, 2021

Data should heavily influence labor cost decisions, but many restaurants struggle with how to fully utilize it. Adjusting pricing without analyzing menu engineering information is a risky proposition, potentially impacting customer satisfaction and long-term loyalty. Optimizing Labor Costs. Strategizing Business Growth. Conclusion.

Waste 78

Waste Cash Management Point of Sale Inventory 78

Restaurant365

NOVEMBER 19, 2019

In addition to migrating toward a more health-conscious style of eating, customers increasingly have questions about sustainability in the sourcing of ingredients. In addition, more than half of smartphone users report using their phones to take advantage of special deals, rewards, or loyalty programs from restaurants.

Operations 92

Operations 2020 Mobile Ordering Social Media 92

Modern Restaurant Management

JUNE 3, 2021

Fast and easy (56 percent) ties with coupons and deals (56 percent) for the top reasons consumers download apps followed by earn and track loyalty points (48 percent), easy payment options (43 percent), and to avoid long lines (40 percent). Apps are being downloaded for convenience and discounts. Advanced personalization. Text ordering.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

MAY 12, 2020

Since its inception in mid-March, more than 500 restaurants around the world have joined the program and are reporting sales ranging from several thousand dollars to up to $60,000. "The program is inventive and very attractive to our guests." Dunkin' Sustainability.

Mobile Ordering 121

Mobile Ordering Online Ordering Food Order Recycling 121

Lavu

FEBRUARY 19, 2020

As the owner or manager of a restaurant , you might even be unknowingly influenced by one of these trend makers! . Loyalty programs work, especially to get you through catastrophes. . See our list of 5 of the most influential restaurateurs in the United States below. . Danny Meyer. Invest in fresh food preparation systems. .

Fast Casual 78

Fast Casual Franchise Franchising Casual 78

Modern Restaurant Management

NOVEMBER 17, 2020

Since teams are playing to empty stadiums, with only a few welcoming back fans, Covid-19 still has influence over fans returning to the games—and while mobile ordering helps social distancing, it’s only part of the equation. The most important factor for Americans to join a brand loyalty program?

2020 130

2020 Mobile Ordering Online Ordering Merchandise 130

Apicbase

JUNE 20, 2022

With their combined franchising knowledge and experience, you should be able to come up with a solid profile for a sustainable restaurant franchisee. Offering a referral program is another good idea to encourage your franchisees to help you find suitable candidates. Example of a Program for Franchisees. Create a CSR program.

Recruiting 52

Recruiting Franchise Franchising Loyalty Program 52

Modern Restaurant Management

OCTOBER 8, 2020

A company has multiple ways in which it can design the perfect food program for its employees, students, or clients. Having worked and eaten at some the world’s best restaurants, I’ve seen firsthand how chefs can be creative and innovative with various ingredients to present an appealing dish, which helped to influence the menu.

Kitchen Safety 135

Kitchen Safety Online Ordering Food Safety Point of Sale 135

Modern Restaurant Management

JULY 20, 2021

"This report provides valuable insight into all the ways restaurant brands can improve the online to offline customer experience and drive brand loyalty." A Movement Toward Sustainability and Healthier Options. " On Premise Impact. 85 percent of all diners ordered at least once per week (84 percent in Q1).

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

DECEMBER 28, 2020

And while they have little choice but to embrace third-party delivery services, doing so puts another brand in control of their customer and risks eroding customer loyalty. We also expect that more operators will sourced locally and sustainably with sustainability extending to packaging, straws and printed menus.

2021 186

2021 Kitchen Safety Food Safety Mobile Ordering 186

Lavu

MARCH 11, 2020

However, the approach was not sustainable, especially in an era where customers dictate the kind of service they want. Data Tracking: A good POS system should have a program that allows data tracking, financial data calculations, and report generation capabilities. . Gift Cards, Loyalty, and Customer Reviews. Tableside Ordering.

Management 78

Management Management Cash Management Mobile Ordering 78

Modern Restaurant Management

FEBRUARY 14, 2020

SOBEWFF® also provides our students, many of whom come from low-income families, financial relief and motivation toward a timely graduation through its scholarship program. “We are thrilled Megan will be spearheading our winemaking program,” says Vintner Kathryn Hall. Donal Neilan. Megan Gunderson.

Back of House 112

Back of House Hotels Leadership Design 112

Modern Restaurant Management

OCTOBER 15, 2019

However, turnover for managers also remains at historically high levels and continues to be a concern, particularly because of the influence of management on hourly retention and engagement. Looking Ahead. percent growth. Key areas of growth include: 92 percent of consumers use drive-thru at least once a month. To learn more, click here.

2019 72

2019 Point of Sale Small Business Consumer Goods 72

Modern Restaurant Management

OCTOBER 29, 2020

Lunchbox plans to use the capital to scale growth nationally to serve the restaurant industry’s need for efficient and revenue-driven solutions to sustain the current economic depression. Coatue’s Rahul Kishore and Bennett Siegel will join Lunchbox’s board of directors as part of the new investment. He joined the U.S.

Online Ordering 136

Online Ordering Customer Service Seasonal Menu Food Order 136

Modern Restaurant Management

JULY 27, 2020

Additionally, YEA finds slower, but still consistent changes in consumers getting back to pre-pandemic activities, as well as sustained interest in supporting Black-owned businesses. The new franchise program is now available nationwide. business closures, as well as consumer interest via page views, reviews and photos. “As U.S.

Franchise 146

Franchise Franchising Mobile Ordering Kitchen Safety 146

Single Platform

DECEMBER 21, 2018

I definitely think the Middle Eastern and Mediterranean influences will continue to gain prominence throughout grocery and restaurant concepts, so stay tuned! People will feel more loyalty toward those brands whose values align with theirs and in turn will be inspired to purchase more often from them. Purposeful Purchases.

2019 36

2019 Online Ordering Food Order Loyalty Program 36

Single Platform

DECEMBER 21, 2018

I definitely think the Middle Eastern and Mediterranean influences will continue to gain prominence throughout grocery and restaurant concepts, so stay tuned! People will feel more loyalty toward those brands whose values align with theirs and in turn will be inspired to purchase more often from them. Purposeful Purchases.

2019 28

2019 Online Ordering Food Order Loyalty Program 28