Future Food

SEPTEMBER 6, 2023

For the first time since Covid, the data reveals that F&B operators exiting shopping centres has overtaken those entering the hospitality sector. This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years.

Hospitality 78

Hospitality Loyalty Program Retail Food 78

Future Food

SEPTEMBER 4, 2023

For the first time since Covid, the data reveals that F&B operators exiting shopping centres has overtaken those entering the hospitality sector. This trend continued through to FY23 until prices rose faster (F&B CPI 6%, ABS) than costs in order for businesses to try to recoup losses from the previous two years.

Hospitality 78

Hospitality Loyalty Program Fast Casual Food 78

Modern Restaurant Management

APRIL 14, 2023

Since the early 2000’s, technology has been drastically changing year-over-year, including the way we travel, book hotels, and order food and beverages. Having the capability to view all your vendors and track orders and payments through a centralized dashboard will also benefit your quality assurance processes and staff efficiency.

Hospitality 88

Hospitality Mobile Ordering Small Business Loyalty Program 88

Modern Restaurant Management

APRIL 11, 2024

Brands find themselves at a pivotal juncture, where they have the opportunity to both captivate customers and secure their loyalty through a thoughtful blend of innovation and tradition. This approach gives diners a sense of control, reduces wait times, and allows staff to focus on delivering exceptional hospitality.

2024 180

2024 Customer Experience Compost Loyalty Program 180

Modern Restaurant Management

JUNE 29, 2023

Technology Has Leveled the Playing Field in Hospitality For many years, you had restaurants that did delivery and restaurants that didn't. Businesses everywhere offer multiple of touchpoints from dine-in and third-party delivery to online and QR code ordering.

Hospitality 88

Hospitality Loyalty Program Online Ordering Mobile Ordering 88

Modern Restaurant Management

JANUARY 3, 2024

" – Andrew Glantz, GiftAMeal Founder/CEO Guest data is the key to driving hospitality at scale. In 2024, brands will continue to overcome the challenge of accessing and aggregating this valuable owned data to cultivate this level of hospitality and long-term brand loyalty.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

JANUARY 8, 2024

Other advancements include: integrating data from various sources, including social media, reviews, and loyalty programs, to gain a holistic view of customer behaviour as well as as well as the implementation of real-time analytics for immediate insights into customer behaviour and preferences. Nothing is fraud proof.

2024 212

2024 Loyalty Program Cash Management Customer Experience 212

Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

Loyalty Program 106

Loyalty Program Mobile Ordering Website Management Online Ordering 106

Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Open for Business

AUGUST 4, 2023

Next gen loyalty programs are a smart, effective way for restaurants to stand out and build a stronger connection with guests. These creative, personalized loyalty programs use tech and customer data to create an experience that goes way beyond discounts. The average person belongs to more than 14 loyalty programs.

2023 78

2023 Loyalty Program Customer Experience Customer Service 78

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 199

Front of House Mobile Ordering Loyalty Program Back of House 199

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. This has left restaurants struggling to find and retain staff.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

DECEMBER 21, 2022

Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

Modern Restaurant Management

AUGUST 25, 2022

Restaurants pivoted to contactless ordering with open arms for sanitary and social distancing purposes, and embraced digital platforms and apps that enabled streamlined delivery and curbside pickup. Now imagine if you could enjoy the same benefits when placing your next drive-through order?

Technology 186

Technology Mobile Ordering Social Media Customer Experience 186

Modern Restaurant Management

OCTOBER 18, 2021

” At Branded Strategic Hospitality, we heavily focused on early- and growth-stage technology in the restaurant and hospitality industries. These obstacles ultimately forced the spirits industry to focus on selling their beverages in an on-demand ordering capacity. In fact, The Distilled Spirits Council reported that U.S.

Loyalty Program 191

Loyalty Program Online Ordering Mobile Ordering Beverage 191

Sling

AUGUST 30, 2021

At first glance, hospital marketing (or HM for short) may seem like a job reserved for hotels and resorts. In reality, hospitality marketing is essential for the success of all businesses that provide goods and services to the general public. What Is Hospitality Marketing? Why Is Hospitality Marketing Important?

Hospitality 78

Hospitality Marketing Website Management Customer Experience 78

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Mobile experiences will become tailored to a wider audience through increased adoption.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

Modern Restaurant Management

APRIL 27, 2020

Additional funding has been allocated for the Paycheck Protection Program (PPP ). To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. For more information, visit: sba.gov/paycheckprotection. According to Administrator of the U.S.

Webinar 175

Webinar Mobile Ordering Loyalty Program Online Ordering 175

Modern Restaurant Management

MAY 9, 2023

Worryingly, in the same study 3 in 5 respondents said a business would lose their loyalty if what they’re offered is “un-personalized.” When voice AI solutions are used for placing orders as opposed to in-person or mobile ordering, some data has shown that the average order value increases by 20-40 percent.

Mobile Ordering 164

Mobile Ordering Customer Experience Seasonal Menu Loyalty Program 164

Modern Restaurant Management

DECEMBER 17, 2021

A Q2 survey from Joblist found that higher pay, more benefits, or a bonus would motivate job seekers with hospitality experience to pursue open roles in restaurants, bars, and hotels. Order accuracy is a pivotal part of the diner experience. Digitize Tedious Tasks. Embrace Gamification. Expect the Unexpected.

Loyalty Program 178

Loyalty Program Customer Experience Mobile Ordering Customer Service 178

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 209

2022 Mobile Ordering Guest Recovery Point of Sale 209

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 191

2020 Loyalty Program Mobile Ordering Fast Casual 191

Modern Restaurant Management

JULY 29, 2021

Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. You may also use plenty of internet-connected devices like iPads or smartphones for taking orders. million class-action lawsuit.

Loyalty Program 247

Loyalty Program Employee Relations Point of Sale Mobile Ordering 247

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). Every restaurant has been forced to adapt their operations in order to survive and ultimately grow for the future. Call 833-208-4160 or text a violation to 855-904-5036.)

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Modern Restaurant Management

JULY 14, 2020

based participating restaurants of DoorDash’s program to support Black-owned businesses who Kiva approves for a loan* by seeding a revolving loan fund starting at $150,000 with potential to grow the investment in the coming months. Jon Taffer launched a new program on his Taffer Virtual Teaching platform, Resetting America.

Mobile Ordering 131

Mobile Ordering Certification Loyalty Program Kitchen Safety 131

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). A common way for coffee shops to get financed is through business loan programs. It can be difficult to get an investor in the hospitality business, as it's an industry with a relatively low rate of returns. Planned marketing strategies: Will you have a loyalty program?

License 461

License Hiring Equipment Point of Sale 461

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. Many restaurants today are using legacy technologies that cannot support must-haves like tableside ordering, delivery app integrations and loyalty/rewards tracking.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

Open for Business

NOVEMBER 21, 2022

Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. It can sync with a loyalty program. But above all, it powers the kind of highly personalized hospitality that hooks people and turns guests into raving fans.

Technology 147

Technology Front of House Back of House Online Ordering 147

Lavu

APRIL 8, 2020

From a simple ordering and point-of-sale processing, modules and software can add hospitality efficiencies, mobile/online ordering, loyalty programs, and inventory management. Automatic table management and tracking can assist in order timing, proper seating timing, and kitchen workloads.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

The Restaurant Times

DECEMBER 28, 2020

Loyal customers tend to order and spend more and are good for the business. Great food at a reasonable price, with a good ambiance and hospitality, completes an excellent dining experience. Train your staff to be hospitable and welcoming in little ways like greeting the guests when they walk in and seating them.

Loyalty Program 98

Loyalty Program Email Marketing Social Media Customer Service 98

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. Make it clear, easy to read, and mobile-device friendly.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 176

2022 Food Supply Back of House Kitchen Safety 176

Squirrel Systems

JUNE 19, 2020

Regardless of the particulars associated with the business environment, the hospitality industry is resilient and will move forward, providing those moments that matter to its guests. New restaurants will open, established locations will reopen, and hotels will resume as keystones in communities.

POS 52

POS Loyalty Program Mobile Ordering Point of Sale 52

Modern Restaurant Management

JANUARY 28, 2024

We put together a brief guide to help you safeguard your hospitality business against cyber attacks and what to do if one happens to you. Make sure any passwords on mobile devices are encrypted and strong. As more restaurants have moved into online and contactless ordering, these concerns are only going to grow.

Loyalty Program 98

Loyalty Program Small Business Insurance Restaurant Law 98

Touch Bistro

MAY 18, 2021

Many Email Service Providers (ESPs) have made it incredibly easy to create and send email campaigns with mobile-friendly email templates, drag-and-drop builders, marketing automation, and more. However, if you don’t have a loyalty program in place just yet, you can always use a standalone ESP such as Mailchimp , Sendinblue, or Benchmark.

Email Marketing 97

Email Marketing Marketing Loyalty Program Mobile Ordering 97

Focus POS

AUGUST 6, 2019

While the dictionary defines omnichannel as being specific to retail, restaurant owners are beginning to recognize its value in the hospitality sector as well. Here are three reasons omnichannel affects restaurants: Ordering Convenience. Customers expect the ultimate in ordering convenience. Loyalty and Rewards.

Mobile Ordering 74

Mobile Ordering Loyalty Program Online Ordering POS 74