Open for Business

APRIL 9, 2024

Loyalty is more than a frequent guest punch card or a points-based rewards program in the restaurant world. That’s the definition of loyalty. So why does loyalty matter so much to restaurants? Developing an effective loyalty program that encourages guests to return to your restaurant takes time and effort.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

Modern Restaurant Management

JANUARY 3, 2024

The conventional approach of utilizing points-based reward systems is making way for a more personalized and gratifying model. I anticipate an array of tailored incentives for patrons, moving beyond predictable points. I anticipate an array of tailored incentives for patrons, moving beyond predictable points.

2024 129

2024 Loyalty Program Customer Experience Customer Service 129

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes.

Front of House 201

Front of House Mobile Ordering Loyalty Program Back of House 201

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Investment in delivery and mobile ordering pays off.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

7 Shifts

JULY 16, 2021

Mobile Coffee Shops (Carts and Trucks). We're all here for it! Coffee shops can be so much more than a place to grab a cup of joe and a croissant. They are places where friends and family gather, where ideas are formed and spread, and where important work gets done. For your coffee shop to reach that status, it has to be done right.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JULY 29, 2021

Cybercriminals once infected 1,025 Wendy’s point-of-sale systems to steal credit card data, resulting in a $3.4 Thanks to mobile ordering apps or loyalty programs, you may also have customers’ names, addresses, and other sensitive data. million class-action lawsuit. Secure and Segment Your Wi-Fi.

Loyalty Program 247

Loyalty Program Employee Relations Point of Sale Mobile Ordering 247

Lavu

DECEMBER 14, 2022

Central to the program is a collaboration with CCSalesPro and James Shepherd, a Master Salesman, who has trained and mentored thousands of successful merchant services sales reps. This allows sales reps the flexibility to negotiate or even waive the fees when account profitability justifies the investment.

Training 78

Training Loyalty Program Point of Sale Tip Distribution 78

Mad Mobile

JUNE 7, 2024

Here are a few points to consider. Data points to mine Bar POS data can offer insights into the psychology behind your customers’ decisions and preferences. Even outdated software can (and should) include general sales reports so you can see which menu items are the most popular at certain times of the day, month, or year.

POS 45

POS Bar Loyalty Program Point of Sale 45

Modern Restaurant Management

AUGUST 17, 2020

Forty percent of those surveyed in the US and 39 percent in the UK said they would feel safer if they could view the menu from their mobile device, while 35 percent in the US versus 31 percent in the UK would like to be able to pay in the same manner. The US and UK also varied on how they wanted to retrieve take-out orders.

2020 192

2020 Loyalty Program Mobile Ordering Fast Casual 192

Modern Restaurant Management

JUNE 3, 2021

Throughout subsequent waves of the pandemic, the reports explored the growth of off-premise strategies including the spike in mobile apps and, more recently, captured softening safety concerns among consumers when they began favoring shorter wait times over safety protocols. Order accuracy and speed top list of what consumers want.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Modern Restaurant Management

JULY 14, 2020

In this edition of MRM News Bites, we feature robots in fast food, virtual education and chef-inspired, plant-based ice cream. White Castle Employs Flippy the Robot. As part of the deployment, White Castle will bring the new version of Flippy, Robot-on-a-Rail (ROAR), into kitchens for testing and future integration.

Mobile Ordering 131

Mobile Ordering Certification Loyalty Program Kitchen Safety 131

Lavu

APRIL 8, 2020

Choosing a point of sale (POS) system is one of the most important business decisions to make. The right POS system provides a powerful platform to boost sales and streamline operations. Automatic table management and tracking can assist in order timing, proper seating timing, and kitchen workloads. Specialized Marketing.

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POS Loyalty Program Mobile Ordering Point of Sale 78

Open for Business

NOVEMBER 21, 2022

Today’s tools are high-tech, user-friendly, and mobile so you don’t have to be physically in the restaurant to stay on top of the business. It can sync with a loyalty program. But above all, it powers the kind of highly personalized hospitality that hooks people and turns guests into raving fans. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Squirrel Systems

JUNE 19, 2020

Regardless of the particulars associated with the business environment, the hospitality industry is resilient and will move forward, providing those moments that matter to its guests. New restaurants will open, established locations will reopen, and hotels will resume as keystones in communities.

POS 52

POS Loyalty Program Mobile Ordering Point of Sale 52

Modern Restaurant Management

DECEMBER 16, 2021

Given the increase in off-premise, we expect to see more drive-thru’s similar in format to Checkers & Rally’s iconic double drive-thru model, which dedicates one lane to traditional consumer drive-thru service and one to e-commerce only, including pre-paid digital orders for pickup and third party-delivery orders.

2022 177

2022 Food Supply Back of House Kitchen Safety 177

Aaron Allen & Associates

AUGUST 24, 2022

Pizza Promotion Taking a Political Stance Texas pizza chain, Pizza Patron, took a unique approach to pizza marketing when they offered customers a free pizza if they placed their orders entirely in Spanish. Here are some of the most effective pizza marketing campaigns the global pizza industry has seen. Using Technology to Generate Buzz U.S.

Marketing 52

Marketing Loyalty Program Point of Sale Mobile Ordering 52

Mad Mobile

FEBRUARY 16, 2024

A 2022 Deloitte Study found that consumers spend an incredible 20% more when ordering through technology like tableside ordering , online menus, and handheld POS devices. Implementing QR code ordering is one of the fastest ways to quickly implement digital ordering. Make it clear, easy to read, and mobile-device friendly.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

Squirrel Systems

FEBRUARY 24, 2021

The 5 trends we have focused on below cover pertinent changes in dining service, payment and ordering options, and customer preferences that operators ought to keep an eye out for while running their restaurants in 2021. 2020 brought several changes to the way hospitality businesses around the world were able to run and serve guests.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Restaurant365

APRIL 16, 2021

Today, consumers want convenient and easy ways to order food from your restaurant. Luckily, that’s what an online ordering system can do for you. Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Modern Restaurant Management

DECEMBER 21, 2020

Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. Here are their responses. Click here for part one. Scott Lawton, CEO and cofounder at bartaco.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. designed with high-rent urban areas in mind.

Franchise 120

Franchise Franchising Loyalty Program Kitchen Safety 120

Modern Restaurant Management

JANUARY 13, 2020

By performing an honest assessment and diving deep into point-of-sale (POS) reporting, payroll data, online customer reviews, and various other analytics, even the most successful restaurant operators can identify areas that can be streamlined to cut costs, save time, and boost revenue in the new year. Responding to online reviews.

2020 186

2020 Website Management Online Ordering Point of Sale 186

Modern Restaurant Management

JULY 20, 2021

Falling outlets, rising sales. But sales have bounced back well over the first six months of 2021, and are now running ahead of 2019 levels. It’s not just young people driving sales in US. " Remarkable Resiliency. The key to the industry's recovery will be the strength of each daypart. foodservice industry.

2021 186

2021 Guest Recovery Online Ordering Point of Sale 186

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. Topline numbers show robust restaurant sales growth during November. Same-store sales growth was 1.6

2019 100

2019 Compost Mobile Ordering Point of Sale 100

Deliverect

AUGUST 15, 2020

That’s why choosing the right ordering partner is a key decision for restaurateurs. Online ordering is growing rapidly to the point where today if your restaurant isn’t online, you are missing out on a massive revenue stream. POS providers offering ordering services. Here are the biggest players by category. Touchbistro.

Ordering 78

Ordering Mobile Ordering Online Ordering Website Management 78

Modern Restaurant Management

JULY 30, 2021

This program, piloted last year, is designed to help KFC team members build short-term savings and create lasting savings behaviors. “This program is a way to empower and equip restaurant employees with tools and resources to help them succeed and achieve their goals. . To be able to offer these types of resources means a lot.

Franchise 198

Franchise Franchising Fast Casual Point of Sale 198

MBB Hospitality

DECEMBER 29, 2020

This is even more prevalent in mobile users who will usually click off after 3 seconds or less. 3 No Online Ordering. Ever since the global pandemic struck the world in 2020, online ordering has been the thing that has kept restaurants afloat. Not many people want to go out to eat and calling-in to order can be tough as well.

Mobile Ordering 52

Mobile Ordering Website Management SEO Online Ordering 52

Modern Restaurant Management

DECEMBER 12, 2019

Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado. Tropical Smoothie Cafe signed two multi-unit franchise agreements to develop 38 new cafes across the state of Colorado, including a 27-unit deal and an 11-unit deal.

Franchise 92

Franchise Franchising Loyalty Program Book 92

7 Shifts

FEBRUARY 7, 2024

The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing. After that, the most popular back-office technologies were accounting software (55%), mobile payments (52%), and third-party food delivery services (51%).

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 367

Operations Management Management Mobile Ordering 367

7 Shifts

FEBRUARY 8, 2024

The ripple effects of the pandemic continue: the National Restaurant Association finds that off-premises dining continues to happen much more frequently than before, with 66% of consumers more likely to order takeout in 2023 than they were before the pandemic. ChowNow ChowNow is a customized online ordering app for restaurants.

Operations 352

Operations Management Management Mobile Ordering 352

Modern Restaurant Management

AUGUST 5, 2020

TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. TouchBistro Acquires TableUp.

Food Safety 199

Food Safety Mobile Ordering Online Ordering Kitchen Safety 199

The Food Corridor

MARCH 27, 2023

And more and more often, whether we realize it or not, it’s also where we’re ordering our food. Customers order online on food delivery apps (such as Grubhub, Doordash, etc.) These days, we store our photos, stream our movies, and even run our businesses in the cloud. Food delivery is nothing new, of course. billion by 2027.

Kitchen Safety 59

Kitchen Safety Delivery Online Ordering Food Order 59

24/7 Waiter

JUNE 15, 2017

Technology, though already a huge part of daily life, has flooded the restaurant industry and this is in direct response to an increase in consumer reliance on mobile devices, apps and electronics of all kinds. Well, look at one of the largest of all current restaurant trends – apps for online ordering. Points to Consider.

Operations 28

Operations Loyalty Program Online Ordering Point of Sale 28

Apicbase

FEBRUARY 29, 2024

Restaurant sales in the US grew from $842.3 71% of restaurant customers prefer to order food delivery directly from the restaurant rather than using third-party apps. 85% of operators use POS data to engage with customers via text or email, while 60% use it for their loyalty programs. Let’s dig in. billion by 2030.

2024 52

2024 Operations 2023 Loyalty Program 52

7 Shifts

MARCH 10, 2022

7shifts provides a cloud-based team management and scheduling solution, allowing owners and managers to schedule restaurant employees , approve shift trades, and communicate with staff from one easy-to-use mobile app. Top Restaurant Management Apps. Most managers are familiar (and frustrated) with traditional paper scheduling techniques.

Management 195

Management Management Operations Point of Sale 195

Modern Restaurant Management

DECEMBER 4, 2020

“They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. Pandemic and Restaurant Demand. There’s just not the same amount of volume in takeout as there is in in-person dining.”

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Loyalty Program Fast Casual Online Ordering Consumer Goods 116